Senex Services Corp

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notesInvestigation into this matter shows that the accounts forming the basis of this complaint were placed on December 20, The information provided indicated that the accounts are Mr [redacted] ’s responsibility Accordingly, Senex believed the accounts to be due and owingSenex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal lawsHowever, in light of Mr [redacted] ’s complaint these accounts have been closed, credit reporting agencies will be notified to delete any relevant trade lines and Senex will make no further attempts to contact her regarding these accounts Please be advised that it may take the credit bureaus up to days to reflect the changes after they have been reported by Senex Services CorpShould you require any further information, please do not hesitate to contact us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notesInvestigation into this matter shows that the accounts forming the basis of this complaint were placed on May 19, The information provided is not enough information to look up Ms [redacted] We do not show this name anywhere in our system Maybe a maiden name or married name is what we have listedWe request that she call us so that we will can find her account and at that time we can make sure we have the correct person and send validation to her for her review.Senex apologizes for any inconvenience its efforts may have caused, but we require additional information to locate the accounts in question Should you require any further information, please do not hesitate to contact us

After investigation into this matter, Senex Services is unable to find any information for a [redacted] ***We did associate some information with the phone number providedPossibly a different surnamePlease respond with any additional information i.e social security number, maiden name Should you require any additional information, please do not hesitate to contact us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of thok that flat plain canned response is insufficientI never denied the bills I paid them in full You didn’t address that all paid accounts report differently in each credit bureau and the fact your now reporting the accounts as charge offsHow is that fair reporting their not reporting correctlyMake each credit bureau match as a paid collection not charge offsI believe this is reporting maliciously Also you stated and confirmed that I have to write and beg for removal in your responseI called and emailed your company timesAnd you some how have no record? And your pay to remove statement is the female representative said and I quote “ if the reason is good enough they’ll remove the accounts from my reports” please make the corrections all I did was pay the bills and now you changed what they report as to charge offs when they were just collection accountsI will take my complaint to the FTC next if this isn’t changeYou are not reporting fairly or accurately since all credit bureaus reflect differently Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appearI have no knowledge or records of any listed accounts with Senex on my Credit Reports.Please advise me as to the name(s) and address(es) of the medical provider(s), the date(s) and type(s) of service,and to whom the service(s) was (were) provided, as any account(s) I might have had may be obsolete, or Senex may have the wrong patient.If you can obtain this information, I also would need the name of the person providing this data, and the manner in which it was provided in order that I may pursue additional legal remediesSubmit the information vis the Revdex.com website per dispute has been initiated.The Privacy Rules prohibits a covered entity from using or disclosing an individual's protected health information ("PHI") unless specifically authorized by the individual or otherwise allowed under the Privacy Rules.In general, PHI encompasses substantially all "individually identifiable health information" that is transmitted or maintained in any medium"Individually identifiable health information" includes health information that is created or received by a health care provider, health plan, employer, or health care clearinghouse, and that relates to an individual's physical or mental health or condition, including information related to an individual's care or the PAYMENT for such care Regards, [redacted]

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notesInvestigation into this matter shows that the accounts forming the basis of this complaint were placed on 06/12/2008, 12/29/2014, 07/27/2015, and 07/11/The information provided indicated that the accounts are Mr [redacted] s responsibility Accordingly, Senex believed the accounts to be due and owingSenex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal laws However, in light of Mr [redacted] s complaint these accounts have been closed, credit reporting agencies will be notified to delete any relevant trade lines (this can take up to days) and Senex will make no further attempts to contact her regarding these accountsShould you require any further information, please do not hesitate to contact us

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notesInvestigation into this matter shows that the account forming the basis of this complaint was placed on April 04, The information provided indicated that the account is Ms [redacted] ’s responsibility Accordingly, Senex believed the account to be due and owing Senex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal lawsHowever, in light of Ms [redacted] 's complaint the account has been closed, credit reporting agencies notified to delete any relevant trade lines and Senex will make no further attempts to contact her regarding this accountShould you require any further information, please do not hesitate to contact us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Once again my concern STILL HAS NOT been addressThis company Senex has no authorization to have any of my medical records and I have NEVER had an account NOT contract with SenexFurthermore I have NEVER signed any documents Authorizing Senex to be in possession of any of my medical records (which are also attached to this email which was sent to me by Senex) You are violating my HIPPA rights by having my medical records, therefore if this company don't delete this unauthorized account from all credit bureaus that it may have been reported to, and destroy any and all of my medical records I will be reporting Senex to the Office for Civil Rights, for violating my HIPPA rightsRegards, [redacted] s

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notesInvestigation into this matter shows that the accounts forming the basis of this complaint were placed on April 13, 2012, October 17, 2013, and January 17, The information provided indicated that the accounts are Mr [redacted] 's responsibility Accordingly, Senex believed the accounts to be due and owingSenex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal lawsBased on information received from the hospital, that has been sent previously to Mr [redacted] , the balances for the dates of service were billed to his insurance carrier and per his EOBs for the three (3) dates of service, the balances are a result of deductible, copay, and/or coinsurance that was identified by his insurance company as being his responsibility Based on notes from the facility, the billings from the hospital, containing this information was sent previously, as well as direct requests from Senex which were mailed showing the same informationShould you require any further information, please do not hesitate to contact us

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notesInvestigation into this matter shows that the accounts forming the basis of this complaint were placed with our office between May 29, and February 16, The information provided indicated that the accounts are Mr [redacted] 's responsibilityAccordingly, Senex believed the accounts to be due and owingSenex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal laws, including HIPAAHowever, in light of Mr [redacted] 's complaints the credit reporting agencies will be notified to delete all trade lines for the following accounts: [redacted]

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes Investigation into this matter shows that the accounts forming the basis of this complaint were placed on September 1, The information provided indicated that the accounts are Ms***'s responsibility Accordingly, Senex believed the accounts to be due and owing Senex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal lawsThat being the case, under Ohio statute Married persons' obligations of support: “(A) Each married person must support the person's self and spouse out of the person's property or by the person's laborIf a married person is unable to do so, the spouse of the married person must assist in the support so far as the spouse is ableThe biological or adoptive parent of a minor child must support the parent's minor children out of the parent's property or by the parent's labor.” Should you require any further information, please do not hesitate to contact us

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notesInvestigation into this matter shows that the accounts forming the basis of this complaint were placed with our office between December 23, and February 16, The information provided indicated that the accounts are Ms [redacted] 's responsibilityAccordingly, Senex believed the accounts to be due and owingSenex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal laws, including HIPAAThe accounts in our office, totaling $are comprised of copays for visits to [redacted] , [redacted] and [redacted] We did receive correspondence from Ms [redacted] disputing the accounts in our officeWe then requested the itemized billing statements from the facilities and forwarded them to Ms [redacted] on Junes 22, Senex has also acquired copies of the consent for treatment and financial responsibility for the dates of service in question and have attached them to this responseShould you require any further information, please do not hesitate to contact us

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notesInvestigation into this matter shows that the account forming the basis of this complaint was placed on January 15, The information provided indicated that the account is Ms [redacted] ’s responsibility Accordingly, Senex believes the account to be due and owingSenex apologizes for any inconvenience its efforts may have caused, but believes we are in compliance with all applicable state and federal laws We spoke with Ms [redacted] on March 12, and advised her of her outstanding obligation At that time, she informed us that she would be following up with her insurance carrier On August 24, we again spoke with Ms [redacted] and she advised that she would be following up with her insurance carrier, this occurred again on September 30, March 03, we spoke with Ms [redacted] regarding her outstanding balance and she agreed to set up a payment plan for the account Ms [redacted] paid $a month during March through June 2016, missing the May payment June 06, we spoke with Ms [redacted] and she wanted to set up a new arrangement using her American Express, we explained that we do not process American Express Ms [redacted] stated that she would follow up with her insurance and contact us back This same conversation was had again on June 14, and Ms [redacted] made a $paymentOn June 16, we received a dispute through the credit bureau e-Oscar portal stating that “This does not belong to me.” On September 30, Ms [redacted] again set up payments of $per monthOn March 29, we spoke with Ms [redacted] and she stated that she would like to be set back up on a payment plan of $a month on her American Express It was explained to Ms [redacted] again, that we do not accept American Express She stated that she would like to receive a call back at a later dateWe have been unable to reach Ms [redacted] since the March 29, phone conversation We would be more than happy to work with Ms [redacted] to resolve her outstanding obligation that she has attempted to make payments on previously Should you require any further information, please do not hesitate to contact us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below They failed to provide me with this: Provide me with copies of any papers that show I agreed to pay what you say I oweProvide a verification or copy of any judgment if applicable; Prove the Statute of Limitations has not expired on this account Show me that you are licensed to collect in my stateProvide me with your license numbers and Registered Agent Regards, [redacted]

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notesInvestigation into this matter shows that the accounts forming the basis of this complaint were placed on October 22, The information provided indicated that the accounts are Ms [redacted] ' responsibilityAccordingly, Senex believed the accounts to be due and owingSenex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal lawsHowever, in light of Ms [redacted] ' complaint these accounts have been closed, credit reporting agencies notified to delete any relevant trade lines and Senex will make no further attempts to contact her regarding these accountsShould you require any further information, please do not hesitate to contact us

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted] ***Thank YouI am satisfied with your responseNo further action required on your partThanks you

Investigation into this matter shows that the account forming the basis of this complaint has been sent to: [redacted] Please reference account# [redacted] Senex Services apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable State and Federal laws Should you require any further information, please do not hesitate to contact usMy name is Steve J [redacted] at [redacted]

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes.I was able to locate your account using many different resources The account in question has a different last name Also, the phone number you have listed with this complaint does not match the number we have listed, which ends in *** The hospital has written the account off to bad debt so they know it has been sold to us I have also mailed out the signed admission form as well as the itemized bill on 05/22/showing the legitimacy of the debt If you have not received it as of yet, I have attached the documents for your records.If you have any questions please feel free to contact us

Investigation into this matter shows that the accounts forming the basis of this complaint were placed on 9/16/Senex Services received an Identity theft Affidavit and copy of Drivers’ license on 9/18/ Miss [redacted] was advised to file a police report of the identity theft The information provided indicated the accounts are Miss [redacted] s responsibility.Senex apologizes for any inconvenience it’s efforts may have caused, but believes we were in compliance with all applicable state and federal lawsHowever, in light of Miss [redacted] s complaint these accounts have been closed, credit reporting agencies notified to delete any relevant trade lines and Senex will make no further attempts to contact them regarding these accounts.Should you require any further information, please do not hesitate to contact us