Senex Services Corp

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes. Investigation into this matter shows that the accounts forming the basis of...

this complaint were placed on 06/12/2008, 12/29/2014, 07/27/2015, and 07/11/2016. The information provided indicated that the accounts are Mr. [redacted]s responsibility.  Accordingly, Senex believed the accounts to be due and owing. Senex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal laws.  However, in light of Mr. [redacted]s complaint these accounts have been closed, credit reporting agencies will be notified to delete any relevant trade lines (this can take up to 30 days) and Senex will make no further attempts to contact her regarding these accounts. Should you require any further information, please do not hesitate to contact us.

Revdex.com:
Until this is removed from my credit report you will not see a dime from me. I will be contacting a lawyer and I will get the necessary parties involved to scan my phone and prove I never received a call or voicemail or any correspondence. I still have a 700 credit score so I will be just fine. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Your response doesn't justify the way you have treated me for the past 3 months. I have contacted the hospital in regards to this and no account has been reported in my name, whether is my maiden name or married name which I have used since 2010. Senex has not followed protocol and in no way, shape or form is entitled to report me to the bureaus. I would like Senex to spend some time listening to the phone recordings form every phone call I have made to them since February and understand that I am not responsible for this and the report should be deleted. Regards,[redacted]

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes. Investigation into this matter shows that the accounts forming the basis of this complaint were placed with our office between May 29, 2014 and February 16, 2016. The information provided indicated that the accounts are Mr. [redacted]'s responsibility. Accordingly, Senex believed the accounts to be due and owing. Senex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal laws, including HIPAA. However, in light of Mr. [redacted]'s complaints the credit reporting agencies will be notified to delete all trade lines for the following accounts: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]Thank You. I am satisfied with your response. No further action required on your part. Thanks you.

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes. Investigation into this matter shows that the account forming the basis of...

this complaint was placed on January 15, 2015. The information provided indicated that the account is Ms. [redacted]’s responsibility.  Accordingly, Senex believes the account to be due and owing. Senex apologizes for any inconvenience its efforts may have caused, but believes we are in compliance with all applicable state and federal laws.  We spoke with Ms. [redacted] on March 12, 2015 and advised her of her outstanding obligation.  At that time, she informed us that she would be following up with her insurance carrier.  On August 24, 2015 we again spoke with Ms. [redacted] and she advised that she would be following up with her insurance carrier, this occurred again on September 30, 2015. March 03, 2016 we spoke with Ms. [redacted] regarding her outstanding balance and she agreed to set up a payment plan for the account.  Ms. [redacted] paid $20 a month during March 2016 through June 2016, missing the May 2016 payment.  June 06, 2016 we spoke with Ms. [redacted] and she wanted to set up a new arrangement using her American Express, we explained that we do not process American Express.  Ms. [redacted] stated that she would follow up with her insurance and contact us back.   This same conversation was had again on June 14, 2016 and Ms. [redacted] made a $20 payment. On June 16, 2016 we received a dispute through the credit bureau e-Oscar portal stating that “This does not belong to me.” On September 30, 2016 Ms. [redacted] again set up payments of $20 per month. On March 29, 2017 we spoke with Ms. [redacted] and she stated that she would like to be set back up on a payment plan of $20 a month on her American Express.  It was explained to Ms. [redacted] again, that we do not accept American Express.  She stated that she would like to receive a call back at a later date. We have been unable to reach Ms. [redacted] since the March 29, 2017 phone conversation.    We would be more than happy to work with Ms. [redacted] to resolve her outstanding obligation that she has attempted to make payments on previously.  Should you require any further information, please do not hesitate to contact us.

After reviewing the file with the information provided, I am able to provide a response to the claim.
 
We have an explanation of benefits from dates of service 11/18/2010 through 11/24/2010 for patient, [redacted]. However, this particular bill is for patient, [redacted]. When looking...

into the history of the account, the insurance agent at [redacted] called our client on 5/25/2011. The insurance company was to send a new EOB to adjust the balance. The client responded, we will adjust when receive corrected EOB. [redacted] called the same day and was informed to speak to insurance on the matter of the corrected balance. A new EOB was never received to adjust the balance. Please send the correct EOB to Senex to process this calim.
 
Senex Services apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable State and Federal laws.
 
Should you require any further information, please do not hesitate to contact us.

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes. Investigation into this matter shows that the account forming the basis of...

this complaint was placed on December 20, 2013. The information provided indicated that the accounts are Mr. [redacted]'s responsibility.  Accordingly, Senex believed the account to be due and owing. Senex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal laws. However, in light of Mr. [redacted]'s complaint the account has been closed, credit reporting agencies will be notified to delete any relevant trade lines and Senex will make no further attempts to contact him regarding the account. Should you require any further information, please do not hesitate to contact us.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response will only partially resolve my complaint.  For your reference, details of the offer I reviewed appear below.
First, the claim that I only requested verifiable proof in late April is inaccurate.  The 1st letter was sent on 3/11/15.   I have attached a copy of this document for reference.  Secondly, my credit reports from all 3 agencies lists the debt as 50.00 and not 50.60.    While I do appreciated them "forgiving" the .60 remaining, perhaps if they would have provided the verifiable proof back in March when it was 1st requested, they would have not been shorted payment when I paid the account as it was reflected on my credit report.   Thirdly, my last name is [redacted].   In the response, Senex refers to me as "Mr. [redacted]"   I know it seems like a small complaint, but how in the world am I expected to take this collection company as 100 percent accurate if they cannot form a 2 paragraph response that includes the CORRECT NAME of the person making the dispute?    Perhaps Senex should ONCE AGAIN review this debt to see if perhaps Mr "[redacted]s" Doctor visit is now showing up on Mr. [redacted] report?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I attached a form my the medical insurance company where they admitted they declined claims because they incorrectly put my gender and name in system which caused the denials. I should have been covered 100%. The service date falls which the services dates on the form my insurance carrier at the time. Please contact them and [redacted] to get this all taken care of and off my credit report. Also, attached is the credit report that shows [redacted] is on there.  
Regards,
[redacted]

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes. Investigation into this matter shows that the accounts forming the basis of...

this complaint were placed on October 17, 2013 & April 18,2014. The information provided indicated that the accounts are Mr. [redacted]’s responsibility.  Accordingly, Senex believed the accounts to be due and owing. Senex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal laws. During our initial contact with Mr. [redacted] on October 28, 2013, Mr. [redacted] informed our agent that he believed that the claims should be covered by insurance and charity care.  In a subsequent conversation on May 21, 2014, Mr. [redacted] informed us that he was unable to make arrangements at the time.  On June 30, 2015 Mr. [redacted] informed us that he believes that he was the victim of fraud, that he did go to the facility on the dates referenced.  We have since received multiple disputes from Mr. [redacted] stating that the claims were the result of fraud by an ex-roommate that is now deceased.  On July 06, 2016, Mr. [redacted] stated that he sent a copy of a police report to us in 2013, after carefully researching all notes and documents, we have found no such report. We asked Mr. [redacted] to forward a copy of the police report to us for further review.  We are currently awaiting a copy of a police report regarding the purported identity theft.  Should you require any further information, please do not hesitate to contact us.

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter shows that the accounts forming the basis of this complaint were placed on September 1, 2015. The information provided indicated that the accounts are Ms. [redacted]'s responsibility.  Accordingly, Senex believed the accounts to be due and owing.
We have a clear and complete understanding of the Ohio statute.  We will review these accounts and make a final decision by the end of this week.  We will reach out to you with our findings.
Should you require any further information, please do not hesitate to contact us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. senex has not provided me any documentation proving their allegations, in addition They have reported me to credit bureaus for denominations of one dollar, this is corruption at its finest, I want all documentation proving their allegations they allege they have  without documented proof this means absolutely nothing show me the bills
Regards,
[redacted]

It is showing as an open debt that is unpaid and effecting my credit.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[I cannot contact an insurance provider until I know when the services were delivered and for what?  At this time your organization has not sent me ANY documentation of this debt.  The [redacted] has not sent me any notices of this debt.  The address you have as my mailing address is a location where I have not lived since September of 2008.  I again respectfully request that you send me the supporting documents that verify this debt and remove the collection complaint from my credit report before we proceed.  I am happy to pay any debts I actually owe, but this debt has not been substantiated and with the address in question I am certain this is a mistake on either the part of the provider or on you as a collector.  Regardless it is not ethical to file a report against my credit when I have not been given an opportunity to pay a minimal amount of $50.00.]Regards,[redacted]

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes. As indicated in our initial response, we have closed the accounts in question and requested that the items be removed from Ms. [redacted]’s credit reports.  Credit bureaus may take up to 30 days to process the weekly file that is sent and reflect the new information regarding the accounts. We would be more than happy to issue letters to Ms. [redacted] regarding her accounts.  We would need Ms. [redacted] to contact our office directly at 1-888-577-7056 to request the letters and so that we may verify her information and address.  Should you require any further information, please do not hesitate to contact us directly.

Investigation into this matter shows that the accounts forming the basis of this complaint were originated in 10/04/2011. The account was sold to Senex Services on 12/20/2013. Besides the letter sent notifying you of the Validation period when the debt was sold to us, we have validated the debt on...

two occasions. Both occasions were in response to credit bureau disputes. These letters were sent 5/26/2015 and, most recently, 1/22/2016. Senex Services apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable State and Federal laws. Should you require any further information, please do not hesitate to contact us.