Senex Services Corp

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied with this resolution due to the fact that I still have not received an itemized breakdown of the account in order to verify that the account in fact is valid and belongs to meI requested this information well over a year ago and I was told that it had been sent out, but have not received anythingI never received any of the itemized information that is owed to me by law even after Senex claimed that they sent it out "again" in July of I attempted to settle the debt due to the lack of response I had been receiving and still received no response! I called to confirm that the letter had been received since I had received no reply or correspondence to indicate that it had been receivedI received no formal response to my settlement offer, and that is even after I was denied my right to receive more information in a timely manner regarding the chargesI have no idea who the other agency Senex is referring me to is, or why they are handling an account that Senex has listed on my credit reportI have been contacted Senex for way longer that I should have needed to by law, and have been given none of the information that I am entitled toI believe that Senex is clearly violating my rights per the federal Fair Debt Collection Practices Act, and my next step is to contact the Federal Trade Commision if this matter is not resolved immediately Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I attached a form my the medical insurance company where they admitted they declined claims because they incorrectly put my gender and name in system which caused the denials. I should have been covered 100%. The service date falls which the services dates on the form my insurance carrier at the time. Please contact them and [redacted] to get this all taken care of and off my credit report. Also, attached is the credit report that shows [redacted] is on there. Regards, [redacted] ***

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notesInvestigation into this matter shows that the accounts forming the basis of this complaint were placed on October 12, 2009, April 05, 2010, & December 23, The information provided indicated that the accounts are Ms [redacted] ’s responsibility Accordingly, Senex believes the accounts to be due and owingSenex apologizes for any inconvenience its efforts may have caused, but believes we are in compliance with all applicable state and federal laws We first spoke with Ms [redacted] s on October 27, Ms [redacted] s informed that she would have to call us back We again spoke with Ms [redacted] s on January 28, and were informed that she would have to call us back On February 23, we again spoke with Ms [redacted] s and she informed us that she would not be able to set up a payment arrangement at the time We spoke to Ms [redacted] s on April 29, and she stated that she would have to contact her insurance company We spoke to Ms [redacted] s on May 29, and Ms [redacted] s informed that she would contact us backOn February 18, we spoke with Ms [redacted] s and she requested that we send statements to her regarding the accounts On April 20, we spoke with Ms [redacted] s to set up a payment arrangement and she advised that she was not able to do so that day On July 15, we spoke with Ms [redacted] s and attempted to set up a payment arrangement on the accounts and Ms [redacted] s stated that she was unable to do so, that she would need to call us back She was unable to provide a timeframe for the callbackOn September 20, Ms [redacted] s informed that she would like to set up a payment for $and that she would call back on FridayOn September 28, we spoke with Ms [redacted] s and she stated that she would call back on the next Friday On January 25, and May 10, we spoke with Ms [redacted] s and when we attempted to discuss an arrangement, she disconnected the callIf Ms [redacted] s believes that she is a victim of identity theft, she will need to file a police report and send a copy of the official, completed report, to Senex Services Corp We would be more than willing to work with the proper authorities to assist Ms [redacted] s Should you require any further information, please do not hesitate to contact us

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notesInvestigation into this matter shows that the account forming the basis of this complaint was placed on March 14, The information provided indicated that the account is Ms [redacted] s responsibility Accordingly, Senex believes the account to be due and owingSenex apologizes for any inconvenience its efforts may have caused, but believes we are in compliance with all applicable state and federal laws However, considering Ms [redacted] 's complaint and a careful review of the phone call and system notes, we do agree that Senex could have performed much better from a customer service standpoint We apologize for the treatment that Ms [redacted] received and promise to do better going forward with all our consumersThis being the case, the account has been closed and the credit reporting agencies will be notified to delete any relevant trade lines and Senex will make no further attempts to contact her regarding this account Should you require any further information, please do not hesitate to contact us

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notesInvestigation into this matter shows that the accounts forming the basis of this complaint were placed on December 20, and January 15, The information provided indicated that the accounts are Ms [redacted] 's responsibilityAccordingly, Senex believed the accounts to be due and owingSenex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal lawsWe have received letters from Ms [redacted] disputing the information that has been reported to the credit bureau The first letter, regarding account [redacted] , was received on March 28, The second letter, regarding account [redacted] , was received via fax on April 24, We provided the name and address of the original creditor, which was also supplied on the initial notice of the account being placed into collections sent on January 6, for account [redacted] and March 21, for account [redacted] In addition, we provided the information that the hospital had regarding the date of service, the patient information, and itemized billing of all charges We included the adjustment amount made by the facility on the account as well as the outstanding balance remainingBoth response letters were mailed to Ms [redacted] within the timeframe required by lawSenex has also acquired copies of the consent for treatment and financial responsibility for the dates of service in question and have attached them to this responseShould you require any further information, please do not hesitate to contact us

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notesInvestigation into this matter shows that the accounts forming the basis of
this complaint were placed on October 22, The information provided indicated that the accounts are Ms***’ responsibilityAccordingly, Senex believed the accounts to be due and owingSenex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal lawsHowever, in light of Ms***’ complaint I reviewed the account notes and phone calls, Ms. ***’ wanted to settle the account for $and we stated we could not settle for that low and we countered with $790. She then asked if she could do payments and we told her no, not on a settlement that large. So then she went to $and again we told her no. So she then asked to speak to a supervisor. She was told by the supervisor that the lowest we can do is 50% which is $and if she could do that we could take the settlement in payments. She stated that she would call backMs. ***’ did call back minutes later stating that she can do $and we told her that we can only go as low as 50%, $608. She then stated that she may have file for bankruptcy. We told her if she had paperwork for that bankruptcy case please forward to us. She then requested a statement letter and we told her that we do not have a letter like that to give to herWith the phone calls being recorded, Senex by law has to abide by what has been agreed upon over the phone. Once the account has been satisfied we will send out a statement showing that the account has been statisfiedShould you require any further information, please do not hesitate to contact us

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notesInvestigation into this matter shows that the account forming the basis of
this complaint was placed on April 04, The information provided indicated that the account was Ms***'s responsibility Accordingly, Senex believed the accounts to be due and owingSenex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal laws Ms*** did contact us back on December 21, after the call referenced in the complaint on December 20, and the supervisor that took her call on December 21, was able to meet her needs. I can assure Ms*** that upper management has reviewed the calls on December 16, 20, and and we do apologize for the less than stellar service that Ms***s should have received on her follcall on December 20. We would like to note that a comment about making a payment and continuing the call was never discussed, however, the agent did end the call abruptly and should have handled Ms*** request. Additionally, we have updated our hours of operation with Google and now when searching, our correct hours of operation are clearly listed. Again, we apologize and have spoken with the agent in question to avoid any future issues of this natureShould you require any further information, please do not hesitate to contact us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do agree that the matter was investigated by myself in July; however, the only reason I called Senex was because it incorrectly showed up on my credit reportFrom to present, no document, bill, or communication has been received at my domicile address from Senex CorpFurthermore, even after talking to Senex in July, nothing was receivedThe hospital told my mother that it would be written off, and then it showed up on my credit report after I graduated from collegeAdditionally, when I communicated with the hospital in July regarding this account, they had no proof of the account or a bill to be paidThey said they didn't even have an existing department to get me any proof of information!There are far too many discrepancies over this amount of time that have not been communicated or documentedI absolutely refuse to pay this bill due to lack of communication and no proof of a tangible bill being sent to my address for 1/consecutive yearsPlease remove from all of my credit reportsThis account is not due and owingIt WAS written off by the hospital.Regards,
*** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI accept the resolution as it is written, and under the assumption that all information relevant to this account will in fact be deleted as promisedI will follow up once the request has processed and my credit report has been correctedThank you for your time and attention in this matter
Regards,
*** ***

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees, listening to the phone calls and through the review of system notesInvestigation into this matter shows that the
accounts forming the basis of this complaint were placed on May 7, The information provided indicated that the accounts are Mr*** responsibility Accordingly, Senex believed the accounts to be due and owingSenex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal laws We did receive payment of $but the total amount for that account was $50.60. I will forgive the and update his credit report which will reflect paid in full. For the other date of service we received request for validation of the debt the latter part of April which we are still within the day time frame. I will send out the validation today for both accounts.Should you require any further information, please do not hesitate to contact us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notesInvestigation into this matter shows that the accounts forming the basis of
this complaint were placed on July 30, We have identified the issue and we are working to resolve the issue. We have reported the removal of this account to all three bureaus. Since all three operate independently from one another unfortunately the process is not immediate. I can tell you that in the majority of the time our requests are handled promptly. Senex can only request the removal and unable to actually physically remove it, the bureaus do that so that the integrity of the credit system stays intactShould you require any further information, please do not hesitate to contact us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
SENEX has NOT satisfied any of the requirements that the FDCPA has stated that they MUST provide in order to validate their claimI do not dispute that I may owe MMC but I do NOT owe SENEX and by law they cannot place this item on my credit report(s)They have not supplied that they have any validation to this claim and are in violation of the FDCPA lawThey MUST remove these items from my credit reports immediately! I do not know what they are speaking about when they ask if I want something sentI sent them a letter requesting the validation and they have not supplied it rendering the obvious that do not have it and therefore MUST remove SENEX from any and all of my credit reports
Regards,
*** ***

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notesInvestigation into this matter shows that the account forming the basis of
this complaint was placed on October 17, The information provided indicated that the account is Ms***’s responsibility Accordingly, Senex believes the account to be due and owingSenex apologizes for any inconvenience its efforts may have caused, but believes we are in compliance with all applicable state and federal laws. We first spoke with Ms*** on February 03, and discussed the account that we have for Ms***. She stated that the address we had on file was incorrect and that she had never lived there. Ms*** claimed that she was the victim of identity theft and that this was a fraudulent visitSince February 03, we have spoken with Ms*** on several occasions. During many of the calls, we advised Ms*** that we would need a copy of an official police report stating that the account was fraudulent and that she is a victim of identity theft. On April 18, we received a call from Ms*** and during the call Ms*** informed us that an ex-friend/ex-associate of hers had used her information for an ER visit. Ms*** discussed this with her friend and her friend informed her that she had gone to the ER and used Ms***’s name. Ms*** explained to her friend that “you can’t do that” and also informed that had it been that serious, she would have allowed her friend to use her insurance to go, although it would have been illegalMs*** also advised, during the April 18, call that she tried to get her insurance to pay the bill, but that it was past the time limit for filing the claim. When asked if she had filed a police report, Ms*** informed that she lived in *** and that due to the age of the account, if she filed a police report, it would just sit there and nothing happen. As we have informed Ms*** previously, in order to have the account removed, we would need proof of identity theft and would be willing to work with the appropriate authorities to assist considering that Ms*** is not only familiar with the individual whom she claims to have used her identity, but also was aware of the incident and confronted the individual about the situationShould you require any further information, please do not hesitate to contact us

Investigation into this matter shows that the accounts forming the basis of this complaint were originated on 10/28/2009, 3/21/2010, and 2/21/They were sold to Senex Services on 1/30/4/13/2012, and 4/18/The account numbers are ***, ***, and ***; respectivelyOur
initial letters were sent shortly after being sold to usSenex received an inbound call 9/21/The topic of discussion was paying two accounts for deletion from the credit bureauWe explained that we report fairly and accurately and would not delete but update as it was paid and show satisfied*** retorted that he will get an attorneyWe sent verification for accounts *** and *** on 10/4/There were many disputes made through the credit bureaus over the yearsWe sent verification for account *** on 7/3/and 12/15/Other account was disputed through the credit bureaus, as wellSenex sent responses for account *** on 6/13/and 7/3/2014. Senex Services apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable State and Federal laws. Please contact Senex with any questions

Sorry, but we need more information from you. Previous last name, SSN or account number associated with the account on your credit.Please provide additional information so I may be able to assist you with this.Thanks