Senex Services Corp

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I will agree that we that most of this is correctI do not recall them saying they could except the payments in two parts after the 50%I did say I was seeing a lawyer and could have to file bankruptcy and wanted to try to take care of thing so I would not have to do soI am trying really hard to make thing right and take care of these old debtsI just do not have all of this at one large someI understand the company said they have to hold their agreement but I still feel a simple fax stating they will settle for even the $and case is closed and take it in two parts would not hurt so I would have a record as well Regards, [redacted]

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notesInvestigation into this matter shows that the account forming the basis of this complaint was placed on December 20, The information provided indicated that the accounts are Mr***'s responsibility Accordingly, Senex believed the account to be due and owingSenex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal lawsHowever, in light of Mr***'s complaint the account has been closed, credit reporting agencies will be notified to delete any relevant trade lines and Senex will make no further attempts to contact him regarding the accountShould you require any further information, please do not hesitate to contact us

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.Your response doesn't justify the way you have treated me for the past monthsI have contacted the hospital in regards to this and no account has been reported in my name, whether is my maiden name or married name which I have used since Senex has not followed protocol and in no way, shape or form is entitled to report me to the bureausI would like Senex to spend some time listening to the phone recordings form every phone call I have made to them since February and understand that I am not responsible for this and the report should be deletedRegards, [redacted] ***

You will need to speak to your Insurance provider about the remaining balance of $That is a matter between you and your carrier Please send your explanation of benefits (EOB) for this claim If you have any questions, please contact Steve [redacted] at 317-613-

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notesInvestigation into this matter shows that the accounts forming the basis of this complaint were placed on September 14, The information provided indicated that the accounts are Ms [redacted] responsibility Accordingly, Senex believed the accounts to be due and owingSenex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal lawsThe handful of times we did speak with Ms [redacted] she stated that she would not pay these until she had the money to do so Then on 08/17/we received a dispute that simply read:"THEY HAVE NOT VERIFIED ACCOUNT ACCORDING TO FDCPA GUIDELINES AND LAWPLEASE REMOVE." Which we responded that she needs to “Please identify the specific information being disputed” Meaning, she states that we need to remove this due to lack of validation but she never has actually disputed the debts If she would like for us to send the validation we will do so but she has to inform us that she wants us to provide itShould you require any further information, please do not hesitate to contact us

Investigation into this matter shows that the account forming the basis of this complaint was originated on 3/24/It was sold to Senex Services on 6/14/The account was paid 6/21/An email was received on 6/22/requesting removal from Credit BureausThe removal was placed in our systemOur system will update to the bureaus within days.A second email was received on 6/27/A satisfaction letter was mailed on 6/23/ Senex Services apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable State and Federal lawsShould you require any further information, please do not hesitate to contact us

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11090841, and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear My maiden name is [redacted] but the bill might be under [redacted] I have been on disability and have always been covered by Medicare and Medicaid and I was eligible for free services due to incomeThis was not billed properly and I would like it removed from my credit report.Regards, [redacted] ***

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes Investigation into this matter shows that the accounts forming the basis of this complaint were placed on September 1, The information provided indicated that the accounts are Ms***'s responsibility Accordingly, Senex believed the accounts to be due and owing We have a clear and complete understanding of the Ohio statute We will review these accounts and make a final decision by the end of this week We will reach out to you with our findings Should you require any further information, please do not hesitate to contact us

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notesInvestigation into this matter shows that the accounts forming the basis of this complaint were placed on October 17, & April 18,The information provided indicated that the accounts are Mr [redacted] ’s responsibility Accordingly, Senex believed the accounts to be due and owingSenex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal lawsDuring our initial contact with Mr [redacted] on October 28, 2013, Mr [redacted] informed our agent that he believed that the claims should be covered by insurance and charity care In a subsequent conversation on May 21, 2014, Mr [redacted] informed us that he was unable to make arrangements at the time On June 30, Mr [redacted] informed us that he believes that he was the victim of fraud, that he did go to the facility on the dates referenced We have since received multiple disputes from Mr [redacted] stating that the claims were the result of fraud by an ex-roommate that is now deceased On July 06, 2016, Mr [redacted] stated that he sent a copy of a police report to us in 2013, after carefully researching all notes and documents, we have found no such reportWe asked Mr [redacted] to forward a copy of the police report to us for further review We are currently awaiting a copy of a police report regarding the purported identity theft Should you require any further information, please do not hesitate to contact us

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees, phone recordings and through the review of system notesInvestigation into this matter shows that the accounts forming the basis of this complaint were placed on July 28, The information provided indicated that the accounts are Ms [redacted] responsibility We found no record of promising that we wouldremove these once she made payment We did inform Ms [redacted] multiple times that we would update her credit once payment is made As for the refusal to send out letters on these two accounts we did tell Ms [redacted] that we would not send out letters again which is our practice if letters have been sent at least months prior to the second request I am sorry that Ms [redacted] took Mr [redacted] refusal as rude But I have attached your two letters to this complaint.Senex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal lawsHowever, in light of Ms [redacted] complaint these accounts have been closed, credit reporting agencies notified to deleteany relevant trade lines and Senex will make no further attempts to contact her regarding these accountsShould you require any further information, please do not hesitate to contact us

Investigation into this matter shows that the account forming the basis of this complaint was originated in 2/14/2014,3/15/2014, and 4/09/The hospital contracted our company to collect these accounts on 1/14/Senex Services mailed validation letters on these three accounts on 1/19/ The only contact we received was an inbound call on 2/15/from said consumerAny other contrived dates of contact stated in the complaint were not with Senex ServicesThe three account numbers supplied in the complaint are not what we show sent to usWe have [redacted] , [redacted] , and [redacted] The accounts numbers [redacted] and [redacted] are not accounts synonymous with SenexHowever, the total of $1,does match our total receivedAs our conversation with consumer on 2/15/2016, our floor manager stated we will look into the matter with the hospitalWe have been supplied with the following information: Accounts [redacted] and [redacted] were paid in [redacted] was paid yesterdayIn regards to the credit reporting, Senex Service policy is that we do not report with in the first days and are subject to report at any time after thatThese accounts have not been reported to the three major credit bureaus and will not be reportedSenex has shown these accounts to be paid to the hospital and will be closed.Senex Services apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable State and Federal laws.Should you require any further information, please do not hesitate to contact us

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I was never made aware that the insurance company never sent and updated EOB From what I knew I kept getting harassing phone calls stating I owed which I was told was not the case from the insurance When I was called to pay the I told your repreaentivies that I did not owe this and to please contact the hospital or the insurance company She told me she wouldn't and I was never told that the EOBs that I was sending was for my son and not what they were looking for Had at the time your representatives contacted me to inform me I was not sending the correct ones and gave me real information this could have been corrected years ago I am currently waiting on the new EOB, which since it was so long ago the insurance company is having a hard time providing it to me Now my credit is affected from constant miscommunication and wrong information provided by your company Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response will only partially resolve my complaint For your reference, details of the offer I reviewed appear below First, the claim that I only requested verifiable proof in late April is inaccurate The 1st letter was sent on 3/11/ I have attached a copy of this document for reference Secondly, my credit reports from all agencies lists the debt as and not While I do appreciated them "forgiving" the remaining, perhaps if they would have provided the verifiable proof back in March when it was 1st requested, they would have not been shorted payment when I paid the account as it was reflected on my credit report Thirdly, my last name is [redacted] In the response, Senex refers to me as "Mr***" I know it seems like a small complaint, but how in the world am I expected to take this collection company as percent accurate if they cannot form a paragraph response that includes the CORRECT NAME of the person making the dispute? Perhaps Senex should ONCE AGAIN review this debt to see if perhaps Mr " [redacted] s" Doctor visit is now showing up on Mr [redacted] report? Regards, [redacted]

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notesInvestigation into this matter shows that the account forming the basis of this complaint was placed on February 2, The information provided indicated that the account is [redacted] ’s responsibilityAccordingly, Senex believes the account to be due and owingSenex apologizes for any inconvenience its efforts may have caused, but believes we are in compliance with all applicable state and federal laws Senex received a call on August 31, from Mr [redacted] stating he had received a missed call from our numberA representative in our office stated we were trying to reach [redacted] regarding a personal business matterMr [redacted] stated that he was Ms [redacted] ’s husbandAs required by law, the representative asked a few questions to establish if we could legally speak to Mr [redacted] regarding the personal matter of [redacted] Once confirmed, the representative disclosed the account in our office relating to a date of service at [redacted] Mr [redacted] did not remember his wife going to the hospital, he requested validationThe representative had informed Mr [redacted] that Ms [redacted] would have to request the information due to it being her private health informationMr [redacted] stated he would speak to his wife about the account and that they would be requesting validationSenex marked the account as disputed and received no further contact on the account.Senex apologizes that Mr [redacted] felt that the representative took a tone with him while reciting company policiesWe have assigned a supervisor to contact Mr [redacted] to discuss the matter furtherWe also encourage Ms [redacted] to contact our office and request validation if she does not feel that this date of service is valid.Should you require any further information, please do not hesitate to contact us

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notesInvestigation into this matter shows that the accounts forming the basis of this complaint were placed on June 8, The information provided indicated that the accounts are Mr [redacted] 's responsibility Accordingly, Senex believed the accounts to bedue and owingSenex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal lawsMr [redacted] 's requested validation on 01/12/and validation was mailed out on 01/30/We also received a credit dispute on 04/15/and we sent correspondence back to him on 04/16/ We do not show any additional payment made If Mr [redacted] has a copy of any receipts I would be more than happy to review them and make any adjustments that need to be made I will forward the itemized statement again.Should you require any further information, please do not hesitate to contact us

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notesAs indicated in our initial response, we have closed the accounts in question and requested that the items be removed from Ms***’s credit reports Credit bureaus may take up to days to process the weekly file that is sent and reflect the new information regarding the accountsWe would be more than happy to issue letters to Ms [redacted] regarding her accounts We would need Ms [redacted] to contact our office directly at 1-888-577-to request the letters and so that we may verify her information and address Should you require any further information, please do not hesitate to contact us directly

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this response/resolution is satisfactory to me Regards, [redacted]

Investigation into this matter shows that the accounts forming the basis of this complaint were originated in 10/04/The account was sold to Senex Services on 12/20/Besides the letter sent notifying you of the Validation period when the debt was sold to us, we have validated the debt on two occasionsBoth occasions were in response to credit bureau disputesThese letters were sent 5/26/and, most recently, 1/22/Senex Services apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable State and Federal lawsShould you require any further information, please do not hesitate to contact us

Revdex.com: Until this is removed from my credit report you will not see a dime from meI will be contacting a lawyer and I will get the necessary parties involved to scan my phone and prove I never received a call or voicemail or any correspondenceI still have a credit score so I will be just fine I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]