Senex Services Corp

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes. Investigation into this matter shows that the accounts forming the basis of...

this complaint were placed on August 20, 2015. The information provided indicated that the accounts are Ms. [redacted] responsibility.  Accordingly, Senex believed the accounts to be due and owing. Senex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal laws. However, the validation that was sent was the standard itemized statement that falls well within the FDCPA.  It is the exact one you would receive from the hospital because what was sent to you comes directly from the hospital.  Outside of that, you were also sent the signed admission form which is well beyond what is required by the FDCPA.  All other requests that you sight that fall under the FDCPA actually do not. Should you require any further information, please do not hesitate to contact us.

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes. Investigation into this matter shows that the accounts forming the basis of...

this complaint were placed on October 12, 2009, April 05, 2010, & December 23, 2013. The information provided indicated that the accounts are Ms. [redacted]’s responsibility.  Accordingly, Senex believes the accounts to be due and owing. Senex apologizes for any inconvenience its efforts may have caused, but believes we are in compliance with all applicable state and federal laws.  We first spoke with Ms. [redacted]s on October 27, 2014.  Ms. [redacted]s informed that she would have to call us back.  We again spoke with Ms. [redacted]s on January 28, 2015 and were informed that she would have to call us back.  On February 23, 2015 we again spoke with Ms. [redacted]s and she informed us that she would not be able to set up a payment arrangement at the time.  We spoke to Ms. [redacted]s on April 29, 2015 and she stated that she would have to contact her insurance company.  We spoke to Ms. [redacted]s on May 29, 2015 and Ms. [redacted]s informed that she would contact us back. On February 18, 2016 we spoke with Ms. [redacted]s and she requested that we send statements to her regarding the accounts.  On April 20, 2016 we spoke with Ms. [redacted]s to set up a payment arrangement and she advised that she was not able to do so that day.  On July 15, 2016 we spoke with Ms. [redacted]s and attempted to set up a payment arrangement on the accounts and Ms. [redacted]s stated that she was unable to do so, that she would need to call us back.  She was unable to provide a timeframe for the callback. On September 20, 2016 Ms. [redacted]s informed that she would like to set up a payment for $25.00 and that she would call back on Friday. On September 28, 2016 we spoke with Ms. [redacted]s and she stated that she would call back on the next Friday.  On January 25, 2017  and May 10, 2017 we spoke with Ms. [redacted]s and when we attempted to discuss an arrangement, she disconnected the call. If Ms. [redacted]s believes that she is a victim of identity theft, she will need to file a police report and send a copy of the official, completed report, to Senex Services Corp.  We would be more than willing to work with the proper authorities to assist Ms. [redacted]s.  Should you require any further information, please do not hesitate to contact us.

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes. Investigation into this matter shows that the accounts forming the basis of...

this complaint were placed on June 8, 2015. The information provided indicated that the accounts are Mr. [redacted]'s responsibility.  Accordingly, Senex believed the accounts to bedue and owing. Senex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal laws. Mr. [redacted]'s  requested validation on 01/12/2015 and validation was mailed out on 01/30/2015. We also received a credit dispute on 04/15/2015 and we sent correspondence back to him on 04/16/2015.  We do not show any additional payment made.  If Mr. [redacted] has a copy of any receipts I would be more than happy to review them and make any adjustments that need to be made.  I will forward the itemized statement again.Should you require any further information, please do not hesitate to contact us.

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes.I was able to locate your account using many different resources.  The account in question has a different last name.  Also, the phone number you have listed with this complaint does not match the number we have listed, which ends in [redacted].  The hospital has written the account off to bad debt so they know it has been sold to us.  I have also mailed out the signed admission form as well as the itemized bill on 05/22/2015 showing the legitimacy of the debt.  If you have not received it as of yet, I have attached the documents for your records.If you have any questions please feel free to contact us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes. Investigation into this matter shows that the accounts forming the basis of...

this complaint were placed with our office between May 29, 2014 and February 16, 2016. The information provided indicated that the accounts are Mr. [redacted]'s responsibility. Accordingly, Senex believed the accounts to be due and owing. Senex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal laws, including HIPAA. Senex Services Corporation does not offer pay for deletion as an incentive for payment. We report “fairly and accurately” according to Fair Credit Reporting Act. If an account is paid, we will report the account accordingly to the three major credit bureaus namely Equifax, Transunion and Experian respectively. If Mr. [redacted] feels there were errors that lead to the accounts coming to our office, he can write or fax a letter to the attention of management explaining so and request that the accounts be removed from the credit report. Senex Services Corp. P.O. Box 2184 Indianapolis, IN 46206-2184   Fax 317-613-3013 A review of the call on October 2, 2017 with Mr.[redacted] indicates that an email address was not provided at that time. We are not aware of which email Mr. [redacted] contacted but have not been able to locate any correspondence as of this date. Should you require any further information, please do not hesitate to contact us.

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes. Investigation into this matter shows that the accounts forming the basis of...

this complaint were placed on May 19, 2015. The information provided is not enough information to look up Ms. [redacted].  We do not show this name anywhere in our system.  Maybe a maiden name or married name is what we have listed. We request that she call us so that we will can find her account and at that time we can make sure we have the correct person and send validation to her for her review.Senex apologizes for any inconvenience its efforts may have caused, but we require additional information to locate the accounts in question.  Should you require any further information, please do not hesitate to contact us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appearI have no knowledge or records of any  listed accounts with Senex on my Credit Reports.Please advise me as to the name(s) and address(es) of the medical provider(s), the date(s) and type(s) of service,and to whom the service(s) was (were) provided, as any account(s) I might have had may be obsolete, or Senex may have the wrong patient.If you can obtain this information, I also would need the name of the person providing this data, and the manner in which it was provided in order that I may pursue additional legal remedies. Submit the information vis the Revdex.com website per dispute has been initiated.The Privacy Rules prohibits a covered entity from using or disclosing an individual's protected health information ("PHI") unless specifically authorized by the individual or otherwise allowed under the Privacy Rules.In general, PHI encompasses substantially all "individually identifiable health information" that is transmitted or maintained in any medium. "Individually identifiable health information" includes health information that is created or received by a health care provider, health plan, employer, or health care clearinghouse, and that relates to an individual's physical or mental health or condition, including information related to an individual's care or the PAYMENT for such care.
Regards,
[redacted]

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes. Investigation into this matter shows that the accounts forming the basis of...

this complaint were placed on September 14, 2015. The information provided indicated that the accounts are Ms. [redacted] responsibility.  Accordingly, Senex believed the accounts to be due and owing. Senex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal laws. The handful of times we did speak with Ms. [redacted] she stated that she would not pay these until she had the money to do so.  Then on 08/17/2015 we received a dispute that simply read:"THEY HAVE NOT VERIFIED ACCOUNT ACCORDING TO FDCPA GUIDELINES AND LAW. PLEASE REMOVE."  Which we responded that she needs to “Please identify the specific information being disputed”.  Meaning, she states that we need to remove this due to lack of validation but she never has actually disputed the debts.  If she would like for us to send the validation we will do so but she has to inform us that she wants us to provide it. Should you require any further information, please do not hesitate to contact us.

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes. Investigation into this matter shows that the account forming the basis of...

this complaint was placed on March 14, 2014. The information provided indicated that the account is Ms. [redacted]s responsibility.  Accordingly, Senex believes the account to be due and owing. Senex apologizes for any inconvenience its efforts may have caused, but believes we are in compliance with all applicable state and federal laws.  However, considering Ms. [redacted]'s complaint and a careful review of the phone call and system notes, we do agree that Senex could have performed much better from a customer service standpoint.  We apologize for the treatment that Ms. [redacted] received and promise to do better going forward with all our consumers. This being the case, the account has been closed and the credit reporting agencies will be notified to delete any relevant trade lines and Senex will make no further attempts to contact her regarding this account.  Should you require any further information, please do not hesitate to contact us.

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter shows that the accounts forming the basis...

of this complaint were placed on September 1, 2015. The information provided indicated that the accounts are Ms. [redacted]'s responsibility.  Accordingly, Senex believed the accounts to be due and owing.
Senex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal laws. That being the case, under Ohio statute 3103.03 Married persons' obligations of support: “(A) Each married person must support the person's self and spouse out of the person's property or by the person's labor. If a married person is unable to do so, the spouse of the married person must assist in the support so far as the spouse is able. The biological or adoptive parent of a minor child must support the parent's minor children out of the parent's property or by the parent's labor.”
Should you require any further information, please do not hesitate to contact us.

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes. Investigation into this matter shows that the accounts forming the basis of...

this complaint were placed on December 20, 2013 and January 15, 2015. The information provided indicated that the accounts are Ms. [redacted]'s responsibility. Accordingly, Senex believed the accounts to be due and owing. Senex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal laws. We have received letters from Ms. [redacted] disputing the information that has been reported to the credit bureau.  The first letter, regarding account [redacted], was received on March 28, 2017. The second letter, regarding account [redacted], was received via fax on April 24, 2017. We provided the name and address of the original creditor, which was also supplied on the initial notice of the account being placed into collections sent on January 6, 2014 for account [redacted] and March 21, 2015 for account [redacted].  In addition, we provided the information that the hospital had regarding the date of service, the patient information, and itemized billing of all charges.  We included the adjustment amount made by the facility on the account as well as the outstanding balance remaining. Both response letters were mailed to Ms. [redacted] within the timeframe required by law. Senex has also acquired copies of the consent for treatment and financial responsibility for the dates of service in question and have attached them to this response. Should you require any further information, please do not hesitate to contact us.

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes. Investigation into this matter shows that the accounts forming the basis of...

this complaint were placed on October 17, 2012 and January 17, 2014. The information provided indicated that the accounts are Mr. [redacted]'s responsibility.  Accordingly, Senex believed the accounts to be due and owing. Senex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal laws. We have received two disputes for the above referenced accounts through the E-Oscar portal (credit report agencies dispute website).  The disputes have been verified and the accounts have been marked as disputed.  We have never received a request from Mr. [redacted]’s to provide any documentation or validation to be sent to him.  We would be more than happy to provide Mr. [redacted]’s with the documentation necessary if he will contact us to make the request.  Should you require any further information, please do not hesitate to contact us.

Investigation into this matter shows that the accounts
forming the basis of this complaint were placed on 9/16/2015. Senex Services
received an Identity theft Affidavit and copy of Drivers’ license on 9/18/2015.
Miss [redacted] was advised to file a police report of the identity theft....

The
information provided indicated the accounts are Miss [redacted]s responsibility.Senex apologizes for any inconvenience it’s efforts may have
caused, but believes we were in compliance with all applicable state and
federal laws. However, in light of Miss [redacted]s complaint these accounts have
been closed, credit reporting agencies notified to delete any relevant trade
lines and Senex will make no further attempts to contact them regarding these
accounts.Should you require any further information, please do not
hesitate to contact us.

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes. Investigation into this matter shows that the accounts forming the basis of...

this complaint were placed on October 06, 2011. The information provided indicated that the accounts are Ms. [redacted]’s responsibility.   After careful review of Ms. [redacted]'s complaint these accounts have been closed, credit reporting agencies notified to delete any relevant trade lines and Senex will make no further attempts to contact her regarding these accounts.  We apologize for any inconvenience. Should you require any further information, please do not hesitate to contact us directly.

Investigation into this matter shows that the accounts forming the basis of this complaint were originated in 7/27/2011. After further information from our client, this account was covered under charity. We have removed from the...

credit bureaus and have cancelled the account.Senex Services apologizes for any inconvenience its efforts may have caused. Should you require any further information, please do not hesitate to contact us.

Investigation into this matter shows that the account forming the basis of this complaint was originated in 11/16/2009. The account was sold to Senex Services in 2/08/2013. The only contact has been receipt of two credit bureau disputes. The account has been placed in dispute status upon notification in 8/24/2015 and 9/4/2015. We need a letter of eligibility showing coverage on the date of service 11/16/2009. Please fax the letter of eligibility to 317-613-3013.
Senex Services apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable State and Federal laws.
 
 
Should you require any further information, please do not hesitate to contact us.

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes. Investigation into this matter shows that the accounts forming the basis of this complaint were placed on November 20, 2015. The information provided indicated that the accounts are Ms. [redacted] responsibility. Accordingly, Senex believed the accounts to be due and owing. Senex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal laws. Your request can not be complied with due to your refusal to validate that we are speaking to the correct party.  We believe that we are reporting on the correct person.  If you believe this to be in error, please contact us so that we may make the correction.  If you believe this to be fraud, please contact the police to file a report and send us a copy so we may inform the client and have this removed from your credit.  Unfortunately, without you verifying who you are over the phone or in writing, we cannot share information with you.  Anyone can call us and pretend to be someone they are not so we have to protect individual’s information. Should you require any further information, please do not hesitate to contact us.

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees, listening to the phone calls and through the review of system notes. Investigation into this matter shows that the accounts forming the basis of this complaint were placed on June 27, 2015. The information provided indicated that the accounts are Mr. [redacted]'s responsibility.  Accordingly, Senex believed the accounts to bedue and owing. Senex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal laws.  I am truly sorry Mr. [redacted] for addressing you as Mr. [redacted]. This response, as all our responses are done by me personally and not automatically generated.  I take great strides to answer all questions to the best of my ability. Again, very sorry for that mistake. As for the debt, I did review it again it is truly valid per the validation I sent to you.  I can guarantee that we are a legitimate company that adheres to all federal and state laws.Should you require any further information, please do not hesitate to contact us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]