Senex Services Corp

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes. Investigation into this matter shows that the account forming the basis of...

this complaint was placed on February 02, 2015. The information provided indicated that the account is Mr. [redacted]’s responsibility. Accordingly, Senex believes the account to be due and owing. Senex apologizes for any inconvenience its efforts may have caused, but believes we are in compliance with all applicable state and federal laws.  For the date of service in question, Mr. [redacted]’s portion after a [redacted] payment and contractual adjustment was $884.22. [redacted] did receive correspondence in 2012 from Mr. [redacted]’s mother, [redacted] (see attached). The correspondence was in response to a demand for payment letter which was addressed to Mr. [redacted] from [redacted]. The correspondence stated financial hardship and an intent to make payments of $25 per month. [redacted] received non-consecutive payments from December 17, 2012 through November 4, 2013 totaling $115, leaving a balance owed of $769.22. An initial collection letter was mailed from Senex to Mr. [redacted] on April, 18 2015. Our first communication received from Mr. [redacted] was on July 14, 2017. Mr. [redacted] called in stating the account was to be paid by the school athletic department. A representative advised Mr. [redacted] that insurance had already paid their portion and we had no record of another responsible party. The representative advised Mr. [redacted] to supply proof of another responsible party and supplied our fax number. Senex has not received any additional information from Mr. [redacted]. [redacted] received a call from Mr. [redacted] on July 18, 2017. Mr. [redacted] stated the school insurance, [redacted], was supposed to cover the bill. The hospital representative advised Mr. [redacted] that they do not bill third party and that there is no record on the account regarding [redacted] or the school being responsible. We have attached a copy of the itemized statement and transaction history showing the payments and adjustments for this account along with the Consent for Services and Financial Responsibility form signed by Mr. [redacted] on the date of service. We would be happy to work with Mr. [redacted] in setting up payment arrangements on this account. If there is another responsible party for the account, Senex would require written proof of such in order to remove the account from Mr. [redacted]’s credit report. Should you require any further information, please do not hesitate to contact us.

Investigation into this matter shows that the account forming the basis of this complaint was originated in 2/14/2014,3/15/2014, and 4/09/2014. The hospital contracted our company to collect these accounts on 1/14/2016. Senex Services mailed validation letters on these three accounts on 1/19/2016....

The only contact we received was an inbound call on 2/15/2016 from said consumer. Any other contrived dates of contact stated in the complaint were not with Senex Services. The three account numbers supplied in the complaint are not what we show sent to us. We have [redacted], [redacted], and [redacted]. The accounts numbers [redacted] and [redacted] are not accounts synonymous with Senex. However, the total of $1,007.91 does match our total received. As our conversation with consumer on 2/15/2016, our floor manager stated we will look into the matter with the hospital. We have been supplied with the following information: Accounts [redacted] and [redacted] were paid in 2015. [redacted] was paid yesterday. In regards to the credit reporting, Senex Service policy is that we do not report with in the first 30 days and are subject to report at any time after that. These accounts have not been reported to the three major credit bureaus and will not be reported. Senex has shown these accounts to be paid to the hospital and will be closed.Senex Services apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable State and Federal laws.Should you require any further information, please do not hesitate to contact us.

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes. Investigation into this matter shows that the accounts forming the basis of...

this complaint were placed with our office between December 23, 2013 and February 16, 2016. The information provided indicated that the accounts are Ms. [redacted]'s responsibility. Accordingly, Senex believed the accounts to be due and owing. Senex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal laws, including HIPAA. The 19 accounts in our office, totaling $1468.07 are comprised of copays for visits to [redacted], [redacted] and [redacted]. We did receive correspondence from Ms. [redacted] disputing the accounts in our office. We then requested the itemized billing statements from the facilities and forwarded them to Ms. [redacted] on Junes 22, 2017. Senex has also acquired copies of the consent for treatment and financial responsibility for the dates of service in question and have attached them to this response. Should you require any further information, please do not hesitate to contact us.

Investigation into this matter shows that the account forming the basis of this complaint was originated on 3/24/2010. It was sold to Senex Services on 6/14/2012. The account was paid 6/21/2016. An email was received on 6/22/2016 requesting removal from Credit Bureaus. The removal was placed in our...

system. Our system will update to the bureaus within 30 days.A second email was received on 6/27/2016. A satisfaction letter was mailed on 6/23/2016.  Senex Services apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable State and Federal laws. Should you require any further information, please do not hesitate to contact us.

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees, phone recordings and through the review of system notes. Investigation into this matter shows that the accounts...

forming the basis of this complaint were placed on July 28, 2015. The information provided indicated that the accounts are Ms. [redacted] responsibility.  We found no record of promising that we wouldremove these once she made payment.  We did inform Ms. [redacted] multiple times that we would update her credit once payment is made.  As for the refusal to send out letters on these two accounts we did tell Ms. [redacted] that we would not send out letters again which is our practice if letters have been sent at least 2 months prior to the second request.  I am sorry that Ms. [redacted] took Mr. [redacted] refusal as rude.  But I have attached your two letters to this complaint.Senex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal laws. However, in light of Ms. [redacted] complaint these accounts have been closed, credit reporting agencies notified to deleteany relevant trade lines and Senex will make no further attempts to contact her regarding these accounts. Should you require any further information, please do not hesitate to contact us.

You will need to speak to your Insurance provider about the remaining balance of $50.00. That is a matter between you and your carrier.
 
Please send your explanation of benefits (EOB) for this claim. 
 
If you have any questions, please contact Steve [redacted] at 317-613-0126.

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes. Investigation into this matter shows that the accounts forming the basis of...

this complaint were placed on 02/12/2015, 01/20/2016 & 01/20/2016. The information provided indicated that the accounts are Mr. [redacted]’s responsibility.  Accordingly, Senex believed the accounts to be due and owing. Senex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal laws. We spoke with Mr. [redacted] on several occasions in 2015 regarding the account on file at the time.  During this time Mr. [redacted] was unwilling to make any type of arrangement on the account.  On February 05, 2016 Mr. [redacted] contacted Senex to pay the outstanding balance from the 02/12/2015 date of service.  During this call, it was explained to Mr. [redacted] that there were now a total of three outstanding accounts with Senex.  Mr. [redacted] consented to pay two of the accounts, but stated that he believed insurance covered the third account.  On March 09, 2016, we contacted Mr. [redacted] again regarding the final outstanding account and establish a payment arrangement.  During the call Mr. [redacted] stated that his insurance should have covered the balance of the account.  Mr. [redacted] was advised to contact his insurance company regarding the unpaid claim.  Mr. [redacted] stated that prior to this call he was never notified of the open accounts although the facility and Senex have both sent correspondence to Mr. [redacted]’s address.  Additionally, the account was discussed with Mr. [redacted] during the February 05, 2016 phone call. Mr. [redacted] requested a receipt be faxed to him.  We faxed the letters to him for the two accounts that were paid on 02/09/2016.  We have spoken with Mr. [redacted] several times regarding the remaining account, but he has been uncooperative.  We have additionally contacted the facility and per the latest correspondence on 12/06/2016 the balance is still outstanding. Should you require any further information, please do not hesitate to contact us.

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes. Investigation into this matter shows that the accounts forming the basis of...

this complaint were placed on September 18, 2015. The information provided indicated that the accounts are Ms. [redacted] responsibility.  Accordingly, Senex believed the accounts to be due and owing. Senex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal laws. We received these dates of service on 06/17/2015 and sent out a letter on 06/24/2015.  We have also made several attempts to contact you via phone since 08/10/2015.  Should you require any further information, please do not hesitate to contact us.

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes. Investigation into this matter shows that the account forming the basis of...

this complaint was placed on February 2, 2015. The information provided indicated that the account is [redacted]’s responsibility. Accordingly, Senex believes the account to be due and owing. Senex apologizes for any inconvenience its efforts may have caused, but believes we are in compliance with all applicable state and federal laws.  Senex received a call on August 31, 2017 from Mr. [redacted] stating he had received a missed call from our number. A representative in our office stated we were trying to reach [redacted] regarding a personal business matter. Mr. [redacted] stated that he was Ms. [redacted]’s husband. As required by law, the representative asked a few questions to establish if we could legally speak to Mr. [redacted] regarding the personal matter of [redacted]. Once confirmed, the representative disclosed the account in our office relating to a date of service at [redacted]. Mr. [redacted] did not remember his wife going to the hospital, he requested validation. The representative had informed Mr. [redacted] that Ms. [redacted] would have to request the information due to it being her private health information. Mr. [redacted] stated he would speak to his wife about the account and that they would be requesting validation. Senex marked the account as disputed and received no further contact on the account.Senex apologizes that Mr. [redacted] felt that the representative took a tone with him while reciting company policies. We have assigned a supervisor to contact Mr. [redacted] to discuss the matter further. We also encourage Ms. [redacted] to contact our office and request validation if she does not feel that this date of service is valid.Should you require any further information, please do not hesitate to contact us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They failed to provide me with this: 1. Provide me with copies of any papers that show I agreed to pay what you say I owe2. Provide a verification or copy of any judgment if applicable; 3. Prove the Statute of Limitations has not expired on this account 4. Show me that you are licensed to collect in my state5. Provide me with your license numbers and Registered Agent  
Regards,
[redacted]

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes. Investigation into this matter shows that the accounts forming the basis of...

this complaint were placed on April 13, 2012, October 17, 2013, and January 17, 2014. The information provided indicated that the accounts are Mr. [redacted]'s responsibility.  Accordingly, Senex believed the accounts to be due and owing. Senex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal laws. Based on information received from the hospital, that has been sent previously to Mr. [redacted], the balances for the dates of service were billed to his insurance carrier and per his EOBs for the three (3) dates of service, the balances are a result of deductible, copay, and/or coinsurance that was identified by his insurance company as being his responsibility.  Based on notes from the facility, the billings from the hospital, containing this information was sent previously, as well as direct requests from Senex which were mailed showing the same information. Should you require any further information, please do not hesitate to contact us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes. Investigation into this matter shows that the accounts forming the basis of this complaint were placed with our office between May 29, 2014 and February 16, 2016. The information provided indicated that the accounts are Mr. [redacted]'s responsibility. Accordingly, Senex believed the accounts to be due and owing. Senex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal laws, including HIPAA. The following is a transcription from the recording of the October 2, 2017 call after Mr [redacted] paid the accounts: Mr. [redacted]: “Now how long does it take for them to reflect that it is paid or is taken off my report or what happens after that?” Senex Representative: “We update every 30 days so within 30 days we'll update at satisfied 0 balance paid in full, if you would like for it to be completely removed from your credit report you would have to send a fax or an email to management requesting that it be removed and management will review it” An email or fax number was not requested by Mr. [redacted] during the call, nor was one provided. Senex is unaware of the email Mr. [redacted] has been sending his requests to. We would be happy to review Mr. [redacted]’ request at the following address or fax number. Senex Services Corp. P.O. Box 2184 Indianapolis, IN 46206-2184   Fax 317-613-3013 All of the accounts in question were reported to the three credit bureaus as paid in full. Should you require any further information, please do not hesitate to contact us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes. Investigation into this matter shows that the accounts forming the basis of...

this complaint were placed on July 6, 2015. The information provided indicated that the accounts are Mr. [redacted] responsibility.  Accordingly, Senex believed the accounts to be due and owing. Senex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal laws. However, we did receive a call from a [redacted] stating that they would send over an EOB from AIG and Liberty Mutual showing accounts paid in full.  We received the fax and followed up with the client to verify that payment was indeed paid.  The client notified us that it had as of June 8, 2015.  Since this is the case, Senex will remove these accounts from Mr. [redacted] credit.  I do not show any calls made to or from Mr.[redacted] on the accounts but I will follow up with the floor supervisors to verify.Should you require any further information, please do not hesitate to contact us.

Investigation into this matter shows that the account forming the basis of this complaint has been sent to: [redacted]
[redacted]
[redacted]
[redacted]Please reference account# [redacted]   Senex Services apologizes for any inconvenience...

its efforts may have caused, but believes we were in compliance with all applicable State and Federal laws.  Should you require any further information, please do not hesitate to contact us. My name is Steve J[redacted] at [redacted].

Revdex.com:I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was never made aware that the insurance company never sent and updated EOB.  From what I knew I kept getting harassing phone calls stating I owed 4000 which I was told was not the case from the insurance.  When I was called to pay the 4000 I told your repreaentivies that I did not owe this and to please contact the hospital or the insurance company.  She told me she wouldn't and I was never told that the EOBs that I was sending was for my son and not what they were looking for.  Had at the time your representatives contacted me to inform me I was not sending the correct ones and gave me real information this could have been corrected years ago.  I am currently waiting on the new EOB, which since it was so long ago the insurance company is having a hard time providing it to me.  Now my credit is affected from constant miscommunication and wrong information provided by your company.  
Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not satisfied with this resolution due to the fact that I still have not received an itemized breakdown of the account in order to verify that the account in fact is valid and belongs to me. I requested this information well over a year ago and I was told that it had been sent out, but have not received anything. I never received any of the itemized information that is owed to me by law even after Senex claimed that they sent it out "again" in July of 2015. I attempted to settle the debt due to the lack of response I had been receiving and still received no response! I called to confirm that the letter had been received since I had received no reply or correspondence to indicate that it had been received. I received no formal response to my settlement offer, and that is even after I was denied my right to receive more information in a timely manner regarding the charges. I have no idea who the other agency Senex is referring me to is, or why they are handling an account that Senex has listed on my credit report. I have been contacted Senex for way longer that I should have needed to by law, and have been given none of the information that I am entitled to. I believe that Senex is clearly violating my rights per the federal Fair Debt Collection Practices Act, and my next step is to contact the Federal Trade Commision if this matter is not resolved immediately.
Regards,
[redacted]

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes. Investigation into this matter shows that the account forming the basis of this complaint was placed on April 04, 2014. The information provided indicated that the account is Ms. [redacted]’s responsibility.  Accordingly, Senex believed the account to be due and owing Senex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal laws. However, in light of Ms. [redacted]'s complaint the account has been closed, credit reporting agencies notified to delete any relevant trade lines and Senex will make no further attempts to contact her regarding this account. Should you require any further information, please do not hesitate to contact us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I will agree that we that most of this is correct. I do not recall them saying they could except the payments in two parts after the 50%. I did say I was seeing a lawyer and could have to file bankruptcy and wanted to try to take care of thing so I would not have to do so. I am trying really hard to make thing right and take care of these old debts. I just do not have all of this at one large some. I understand the company said they have to hold their agreement but I still feel a simple fax stating they will settle for even the $600 and case is closed and take it in two parts would not hurt so I would have a record as well. 
Regards,
[redacted]