Senex Services Corp

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notesInvestigation into this matter shows that the accounts forming the basis of
this complaint were placed with our office on February 02, The information provided indicated that the accounts are Ms***'s responsibilityAccordingly, Senex believed the accounts to be due and owingSenex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal lawsHowever, in light of Ms***'s complaint these accounts have been closed, credit reporting agencies notified to delete any relevant trade lines and Senex will make no further attempts to contact her regarding these accountsShould you require any further information, please do not hesitate to contact us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notesInvestigation into this matter shows that the accounts forming the basis of
this complaint were placed on September 9, The information provided indicated that the accounts are Mr*** responsibility. Accordingly, Senex believed the accounts to be due and owingSenex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal lawsHowever, the validation of the debt that we sent to you is actual more than what is required by FDCPA. As far as the contracts, date of purchase of the debt from the client (which we did not purchase this account but collect on behave of the *** ***), the amount we paid and a letter rejecting your dispute is not required under the law. Full billing, itemization, name and location of the facility are listed on the itemized statement we sent which by the way comes directly from the facility. So if you asked for one directly from the facility you would receive the same itemized statement that we sent to youShould you require any further information, please do not hesitate to contact us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This debt is a case of identity fraudCurrently filing identity fraud report with the local authorities about this matter
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Ohiocodified its common law Necessaries Doctrine in R.Cby requiringhusbands to support their wives and establishing liability towards thirdparties that provide their wives necessariesThe statute limited requiredsupport to wives who were unable to support themselves and only to the extentthe husband was ableThe Ohio Supreme Court in OhioState UnivHospvKinkaid, relying on R.Cwhichestablishes that the marriage contract creates mutual obligations of support,found the duty extended to both spousesN.E.2d The Court also foundthat medical expenses are necessaries as defined by the statute, thusestablishing that where a married person is unable to provide for their ownsupport, the spouse must aid in the support to the extent that they are able.Ohio subsequently amended their statute by removing all references to husbandand wife and used the term “married person” to explicitly extend liability toboth spousesOhio hasestablished clear liability for the medical debts of a debtor spouse when thedebtor spouse is unable to pay the debt, to the extent that the other spouse isable. This Revised code States that if he is unable That is not The caseI also have recorded conversation with Senex admitting that the switched the accounts into my name and also that Steve the (MGR)that he stopped my payments because he canI recorded all conversation with them in regards to this matterThis is not cleared upThey did there own investigation in this matter and no one has contacted in regards to thisI am not going to let this dieThis are not my accounts they be*** to *** *** who is able to pay his own billsI will file complaint after complaint until this matter is resolvedIt state if the married person is unableHe is very able to pay his own billsI want these removed from my name and creditThey use this law trying to force people to do what they want I refuse to allow thatEveryday I will send complaint's until this matter is cleared up.I am not accepting this as an answerRegards,*** ***

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notesInvestigation into this matter shows that the accounts forming the basis of this complaint were placed on June 16, The information provided indicated that the accounts are Mr***'s responsibility Accordingly, Senex believed the accounts to bedue and owingSenex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal lawsSenex Services has the right to report to the credit bureaus at any time after the initial days from receiving theaccount. I have provided Mr*** the itemized statement from the hospital that explains the charges. If Mr*** would like to call us to discuss the charges we are more than will to assist him in understanding them.Should you require any further information, please do not hesitate to contact us

Investigation into this matter shows that the account forming the basis of this complaint was originated on 8/12/It was sold to Senex Services on 1/15/Our Validation latter was mailed on 5/2/There were attempts to reconcile this debt by phone but unsuccessfulOur first contact by
phone was yesterday on two inbound callsA current address was updatedOur obligation to validating the debt is in writing within the validation period which was defined by our validation letter on 5/2/We have requested validation to be sent to the updated addressPlease allow days for records to be gathered from hospital and mailed
Senex Services apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable State and Federal laws
Should you require any further information, please do not hesitate to contact us

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notesInvestigation into this matter shows that the account forming the basis of
this complaint was placed on January 20, The information provided indicated that the account is Mr***’s responsibility Accordingly, Senex believes the account to be due and owingSenex apologizes for any inconvenience its efforts may have caused, but believes we are in compliance with all applicable state and federal laws. We did receive notification of the dispute on the account on April 11, 2017. At this time, Mr*** provided a new address from New Jersey to Pennsylvania. Our company is not currently licensed in the state of Pennsylvania and we are unable to send correspondence to Mr***. Additionally, we took the necessary steps and had the account deleted from all three major credit reporting bureaus during the month of April. We are currently not reporting on Mr***’s credit bureau nor have we proceeded with any collection attempts, since the notification of his new address. Should you require any further information, please do not hesitate to contact us

As long as everything is removed from my credit forever, these charges are not mineI appreciate this Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have contacted Senex multiple times and no one, including several managers have been able to provide me with sufficient proof that I owe them money, the hospital would still know I have had an unpaid balance even after the account had been soldSenex has not only failed to locate my account in the system in any of the thousand times I have contacted them on this matter but also have failed to provide with decent and respectful customer service, the way they treated me the last times I have called are extremely unacceptable, no serious company should ever just completely ignore a customer call and play dead.The account is nonexistent and at this point no credibility is due to Senex at their incompetence to be a honest credit collectorIn no way shape and form you could just magically show up with an account for me after a Revdex.com complaint when I have been calling since January and no account has ever been found. The erroneous report to my report should be deleted. Regards,*** ***

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notesInvestigation into this matter shows that the accounts forming the basis of
this complaint were placed on October 14, The information provided indicated that the accounts are *** * *** 's responsibilityAccordingly, Senex believed the accounts to be due and owingSenex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal lawsHowever, when disputing you have to give us the account in question and the reason for your dispute. Also, most of the documentation you requested we do not have to provide under the law. I have attached the itemized documentation and the signed admission form that states that you agree to pay for any charges for services rendered. These documents will answer the majority of your questionsShould you require any further information, please do not hesitate to contact us

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notesInvestigation into this matter shows that the accounts forming the basis of
this complaint were placed on May 22, The information provided indicated that the accounts are Ms***'s responsibility Accordingly, Senex believed the accounts to bedue and owing The hospital does not show a balance because they have been sold to us.Senex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal lawsHowever, in light of Ms***'s complaint these accounts I will mail out the itemized bill along with a signed admissionform.Should you require any further information, please do not hesitate to contact us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again, this incorrectly showed up on my credit reportFrom to present - no document, bill, or communication has been received at my domicile address from Senex CorpYou all say that you sent an invoice on April 18th, but have yet to show proof of that deliveryAdditionally, that was almost THREE YEARS AGOEven after talking to Senex in July, nothing was receivedWhen I communicated with the hospital in July regarding this account, they had no proof of the account or a bill to be paidThey said they didn't even have an existing department to get me any proof of informationThe athletic department does not have proof of payment due to the fact that the athletic director and my head coach at the time, who were responsible, are no longer in that job or at the college.In closing, there are far too many discrepancies over this amount of time that have not been communicated or documentedIf you all are so positive that you sent details, letters and bills to my address, as well as CONTINUAL delivery of those items, then please provide proofIf that is not obtainable, then please provide written proof that this will be taken off my credit report and that the balance owed is $0. *** * ***
Regards,
*** ***

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notesInvestigation into this matter shows that the account forming the basis of
this complaint was placed on September 07, The information provided indicated that the accounts are Ms***’ responsibility Accordingly, Senex believed the accounts to be due and owingSenex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal laws As stated in our initial correspondence to Ms*** on September 30, 2015, “You are hereby notified that a negative credit report reflecting on your credit record may be submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations. But we will not submit a negative credit report to a credit reporting agency about this credit obligation until the expiration of the time period described above.” Due to recent credit reporting requirements that were made effective on September 01, in which Senex Services Corpmust report a full and accurate file each month to the three major credit reporting bureaus, her account was reported, as required. At the completion of the payment arrangement on her outstanding obligation, we will be able to submit that the account has been resolved with the appropriate code. If Ms*** has any extenuating circumstances that she would like to have reviewed for removal from her credit at that time, we would be more than happy to review as allowed under current credit reporting guidelinesShould you require any further information, please do not hesitate to contact us

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notesInvestigation into this matter shows that the account forming the basis of
this complaint was placed on August 28, The information provided indicated that the account is *** ***’s responsibility Accordingly, Senex believes the accounts to be due and owingSenex apologizes for any inconvenience its efforts may have caused, but believes we are in compliance with all applicable state and federal laws. On March 24, 2017, we received an dispute through the credit bureaus e-Oscar dispute system. Consumer claims that they had *** at the time of the visit and that the account has been paid in fullOn June 01, we received a dispute regarding the accounts and requesting validation. On June 28, a letter including an itemized billing was sent to the consumer at the address listed on the disputeOn June 27, we received a letter from an organization called *** *** ***. The letter was disputing the account on the consumer’s behalf. The letter did not contain a signed authorization to release information regarding the account to the organization. The consumer’s account was noted and the letter was imaged. On July 05, we received a second letter from *** *** *** stating that we did not respond to the consumer’s request for validation within days to remove the account from the credit bureaus. The letter did not contain a signed authorization from the consumer to release any information regarding the account. Account was noted and letter was imagedIf the consumer did have *** during the time of this visit, we would simply need a letter from *** stating the dates of coverage that would include the date of service for which Senex is attempting to collectShould you require any further information, please do not hesitate to contact us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

Investigation into this matter shows that the account forming the basis of this complaint was originated on 11/06/It was sold to Senex Services on 4/04/Senex Services sent verification of the debt on 7/13/A letter was received 1/21/from you wanting to settle the account for
$and remove all listings with credit bureausWe denied the settlementWhen you called on 2/1/this was explained to youThe account is being worked By *** *** *** The contact information is *** *** *** *** ** ***and ***. Senex Services apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable State and Federal laws

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have not used a maiden name since My address is *** *** *** *** ** *** *** *** ** *** this is the current address listed on my credit bureau reportsOn 05/14/a new collection for the amount of $was reported by Senex Services CorpNo correspondence was mailed to meI did not know about this collection and would like Senex Services to immediately remove the collection from my credit reports as it is apparently an unknown account per this messageSenex has damaged my credit scoreIf Senex wishes to leave this unverified negative collection on my report without mailing a letter of notice giving me days to dispute this charge then I will be holding Senex accountable legally for their failure to observe my rights as explained in the Federal Debt Collection Practices ActI do not wish to communicate with Senex by telephone due to my disabilityPlease correspond with me via u.smail or address the issue and your intentions here.
Regards,
*** ***

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notesBelow you will see my response on May 21, to the same complaint made
through the *** my response to this dispute. To ensure that you receive the documents this time I have attached the itemized and the signed admission forms for your records: Investigation into this matter shows that the accounts forming the basis of this complaint were placed on May 21, The information provided indicated that the accounts are Ms*** responsibility Accordingly, Senex believed the accounts to be due and owing except for account *** as she has listed on the complaint. We do not show this account belonging to Ms***. If she can provide proof that we are indeed reporting this to her credit we will be more than happy to have it removed.Senex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal lawsHowever, in light of Ms*** complaint we have mailed out copies of the signed admission forms for the accounts we have for her so that she can keep them for her records. Should you require any further information, please do not hesitate to contact us

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notesInvestigation into this matter shows that the account forming the basis of
this complaint was placed on March 14, The information provided indicated that the account is Ms***’s responsibility Accordingly, Senex believed the accounts to be due and owingSenex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal lawsOn October 31, we received a call from Ms*** stating that she saw an item on her credit report by Senex Services. We explained the reason for the account, the placement, and that correspondence was sent to her at the address on file. Ms*** indicated that she did not receive the prior correspondence and would like the item removed from her credit reportIt was explained to Ms*** that a removal of the account would not occur unless the account was resolved and she sent notice to Senex in writing to review. On November 02, 2016, we received written notice to please review the account for removal from Ms***’s credit report. The account was reviewed and notice to remove from her credit was submitted to the national reporting agencies on November 19, 2016. It can take up to days for the national reporting agencies to update the information in their system and this is beyond our control. Should you require any further information, please do not hesitate to contact us