Senex Services Corp

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notesWhat we have sent to you already is above and beyond what we are legally obligated to send to you. The signed admission form states that you agree to be responsibility for the debt which includes moneys due after insurance has paid their portion The itemization shows what has been paid by insurance and by youFor example, on account *** you will see that the total balance was $3,and insurance paid $1,which leaves a balance of $1,which is the patient’s responsibility to payIf you believe this to be paid please provide us with any documentation that reflects that this has been paid and we will close out the accountIf you have any questions please

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have looked into this a bit furtherOne of the accounts is actually a bill from a workman’s comp claim that was approved and covered by my self insured employer at the timeI also was never notified of the owed debtNo mail no phone callsDid your company receive any returned mail regarding the accounts? I also wasn’t notified that the accounts were reported to the credit agenciesYour company is required to notify me by the fcraYour company lacked in updating my credit file for at least years on the accounts in question how is that fair reporting? I paid you when I pulled my report and seen the accountsyou updated my credit reports from collection accounts to charge offs why didn’t your company update the reports as charge offs until I paid them in full??? The accounts sat unchanged no updatesDo you know what updated charge offs do to someone’s credit?? Yes you do that’s why you did itI have the proof of the accounts not reporting for at least years and then the October charge off datesI think you’re skirting some legalities herePlease help meall I was doing was paying your company when I found out about these
;
Regards,
*** ***

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notesInvestigation into this matter shows that the accounts forming the basis of
this complaint were placed on July 11, The information provided indicated that the accounts are Mrs***’s responsibility Accordingly, Senex believed the accounts to be due and owingSenex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal laws We contacted *** *** *** *** on September 09, to verify the balances for the two accounts in Senex’s database. One account, in the amount of $was paid directly to *** *** *** *** on September 08, 2016, the same date as the complaint received. The second account, in the amount of $is listed for *** *** (minor child) and *** *** is listed as the responsible party for the account. We would be more than happy to work with Mrs*** to resolve her outstanding obligation. Should you require any further information, please do not hesitate to contact us

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The first time I disputed the bill they didnt even notify the credit bureaus, they only notified the credit bureaus once I disputes it a second timeCan they explain that? Also they did not provide the info I asked forHow did they come up with those numbershow did yhe hospital come up with the numbers tehy have...Regards,*** ***

Correspondence regarding this consumer's complaint has been received for review and replyAccordingly, Senex's activities have been investigated through the interview of employees and through the review of system notesInvestigation into this matter shows that the account forming the basis of this complaint was placed on February 02, The information provided indicated that the account is Mr***’s responsibility. Accordingly, Senex believes the account to be due and owingSenex apologizes for any inconvenience its efforts may have caused, but believes we are in compliance with all applicable state and federal laws. For the date of service in question, Mr***’s portion after a *** *** payment and contractual adjustment was $*** *** ** *** did receive correspondence in from Mr***’s mother, *** *** (see attached)The correspondence was in response to a demand for payment letter which was addressed to Mr*** from *** *** ** ***The correspondence stated financial hardship and an intent to make payments of $per month*** *** ** *** received non-consecutive payments from December 17, through November 4, totaling $115, leaving a balance owed of $An initial collection letter was mailed from Senex to Mr*** on April, Our first communication received from Mr*** was on July 14, Mr*** called in stating the account was to be paid by the school athletic departmentA representative advised Mr*** that insurance had already paid their portion and we had no record of another responsible partyThe representative advised Mr*** to supply proof of another responsible party and supplied our fax numberSenex has not received any additional information from Mr*** *** ** *** received a call from Mr*** on July 18, Mr*** stated the school insurance, ***, was supposed to cover the billThe hospital representative advised Mr*** that they do not bill third party and that there is no record on the account regarding *** or the school being responsibleWe have attached a copy of the itemized statement and transaction history showing the payments and adjustments for this account along with the Consent for Services and Financial Responsibility form signed by Mr*** on the date of serviceWe would be happy to work with Mr*** in setting up payment arrangements on this accountIf there is another responsible party for the account, Senex would require written proof of such in order to remove the account from Mr***’s credit reportShould you require any further information, please do not hesitate to contact us

Investigation into this matter shows that the account forming the basis of this complaint was originated in 9/14/2010, 9/15/2011, and 9/28/2012. These accounts were sold to Senex in 8/01/2012, 5/02/2013, and 7/29/2013 respectively. Our client shows no monies received for these dates of services. If...

there is any proof of payment made on these particular bills, then please forward to our company.  Please fax to 317-613-3013 attn: Steve [redacted]
 
 
Senex Services apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable State and Federal laws.
 
Should you require any further information, please do not hesitate to contact us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Once again my concern STILL HAS NOT been address. This company Senex has no authorization to have any of my medical records and I have NEVER had an account NOT contract with Senex. Furthermore I have NEVER signed any documents Authorizing Senex to be in possession of any of my medical records (which are also attached to this email which was sent to me by Senex) You are violating my HIPPA rights by having my medical records, therefore if this company don't delete this unauthorized account from all credit bureaus that it may have been reported to, and destroy any and all of my medical records I will be reporting Senex to the Office for Civil Rights, for violating my HIPPA rights. Regards, 
[redacted]s

After investigation into this matter, Senex Services is unable to find any information for a [redacted]. We did associate some information with the phone number provided. Possibly a different surname. Please respond with any additional information.   i.e.  social security number, maiden...

name
 
 
Should you require any additional information, please do not hesitate to contact us.

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes. Investigation into this matter shows that the accounts forming the basis of...

this complaint were placed on June 18, 2013. The information provided indicated that the accounts are Ms. [redacted]’s responsibility.  Accordingly, Senex believed the accounts to be due and owing. Senex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal laws. However, in light of Ms. [redacted]’s complaint these accounts have been closed, credit reporting agencies will be notified to delete any relevant trade lines and Senex will make no further attempts to contact her regarding these accounts.  Credit report updates can take up to thirty (30) days from our notification to be reflected. Should you require any further information, please do not hesitate to contact us.

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes. Investigation into this matter shows that the accounts forming the basis of...

this complaint were placed on August 7, 2015. The information provided indicated that the accounts are Ms. [redacted]'s responsibility.  Accordingly, Senex believed the accounts to bedue and owing. Senex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal laws. We did respond to her dispute and mailed out validation on 07/30/2015 to [redacted] Road.  We are truly sorry that the validation did not make it to your address.  I have attached the validation to this response for your records and review.Should you require any further information, please do not hesitate to contact us.

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes. Investigation into this matter shows that the accounts forming the basis of...

this complaint were placed on October 22, 2015. The information provided indicated that the accounts are Ms. [redacted]' responsibility. Accordingly, Senex believed the accounts to be due and owing. Senex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal laws. However, in light of Ms. [redacted]' complaint these accounts have been closed, credit reporting agencies notified to delete any relevant trade lines and Senex will make no further attempts to contact her regarding these accounts. Should you require any further information, please do not hesitate to contact us.

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes. Investigation into this matter shows that the account forming the basis of...

this complaint was placed on July 19, 2013. The information provided indicated that the account is Mr. [redacted]’s responsibility.  Accordingly, Senex believes the account to be due and owing. Senex apologizes for any inconvenience its efforts may have caused, but believes we are in compliance with all applicable state and federal laws. We have received a letter from Mr. [redacted] disputing the information that has been reported to the credit bureau.  The letter was received on September 11, 2015.  We provided the name and address of the original creditor, which was also supplied on the initial notice of the account being placed into collections sent on July 30, 2013.  In addition, we provided the information that the hospital had regarding the date of service, the patient information, and itemized billing of all charges.  We included the adjustment amount made by the facility on the account as well as the outstanding balance remaining.  Since that date we have received 7 additional disputes through the credit bureaus e-Oscar dispute tool.  The last of which, received on May 15, 2017, requested the same information that was mailed September 2015.  This information was sent again regarding the account on May 25, 2017. Should you require any further information, please do not hesitate to contact us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Due to the fact that my credit report has not been updated in the past 7 days since I received this message from Senex Services and the history I have had with Senex Services in the past, I would like a written letter from the company stating all of my accounts have been paid in full and are, in fact, closed.  I have been told by Senex Services in the past that these accounts would be closed and taken off my credit report but they were not so I don't want history to repeat itself.  By requesting a written letter stating ALL of my accounts are closed, I am protecting myself from this ever happening again in the future and will have proof in case these accounts are not taken off of my credit report.  I have printed the message from them through the Revdex.com but would like confirmation in writing directly from their office as well.  Upon receipt of this letter and the updating of my credit report to show all my accounts with Senex Services are closed, I will be happy to consider this complaint resolved.
Regards,
[redacted]

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes. Investigation into this matter shows that the accounts forming the basis of...

this complaint were placed on November 20, 2015. The information provided indicated that the accounts are Ms. [redacted] responsibility. Accordingly, Senex believed the accounts to be due and owing. Senex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal laws. We must make sure to verify that we are speaking to the correct party. As for the payment you made, these two dates of service are not for [redacted] but for another facility.  Please contact us to discuss further. Should you require any further information, please do not hesitate to contact us.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11090841, and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear
My maiden name is [redacted] but the bill might be under [redacted]. I have been on disability and have always been covered by Medicare and Medicaid and I was eligible for free services due to income. This was not billed properly and I would like it removed from my credit report.Regards,[redacted]

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes.
Investigation into this matter shows that the accounts forming the basis...

of this complaint were placed on September 8, 2015. The information provided indicated that the accounts are Ms. [redacted]'s responsibility.  Accordingly, Senex believed the accounts to be due and owing.
Senex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal laws. In view of Ms. [redacted]'s complaint by law we are verify that we are speaking to the correct person.  I cannot discuss the account in anyway unless I am sure we are speaking to the correct person but what I can do is make sure not to call that number going forward.  So that is the reason we cannot talk with you about this account.
Should you require any further information, please do not hesitate to contact us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined the response would not resolve my complaint.  For your reference, details of thok that flat plain canned response is insufficient. I never denied the bills I paid them in full . You didn’t address that all 9 paid accounts report differently in each credit bureau and the fact your now reporting the accounts as charge offs. How is that fair reporting their not reporting correctly. Make each credit bureau match as a paid collection not charge offs. I believe this is reporting maliciously . Also you stated and confirmed that I have to write and beg for removal in your response. I called and emailed your company 6 times. And you some how have no record? And your pay to remove statement is false the female representative said and I quote “ if the reason is good enough they’ll remove the accounts from my reports” please make the corrections all I did was pay the bills and now you changed what they report as to charge offs when they were just collection accounts. I will take my complaint to the FTC next if this isn’t change. You are not reporting fairly or accurately since all credit bureaus reflect differently 
Regards,
[redacted]

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes. Investigation into this matter shows that the account forming the basis of this complaint was placed on February 2, 2015. The information provided indicated that the account is [redacted]’s responsibility. Accordingly, Senex believes the account to be due and owing. Senex apologizes for any inconvenience its efforts may have caused, but believes we are in compliance with all applicable state and federal laws.  Senex received a call on August 31, 2017 from Mr. [redacted] stating he had received a missed call from our number. A representative in our office stated we were trying to reach [redacted] regarding a personal business matter. Mr. [redacted] stated that he was Ms. [redacted]’s husband. As required by law, the representative asked a few questions to establish if we could legally speak to Mr. [redacted] regarding the personal matter of [redacted]. Once confirmed, the representative disclosed the account in our office relating to a date of service at [redacted]. Mr. [redacted] did not remember his wife going to the hospital, he requested validation. The representative had informed Mr. [redacted] that Ms. [redacted] would have to request the information due to it being her private health information. Mr. [redacted] stated he would speak to his wife about the account and that they would be requesting validation. Senex marked the account as disputed and received no further contact on the account.Senex apologizes that Mr. [redacted] felt that the representative took a tone with him while reciting company policies. We have assigned a supervisor to contact Mr. [redacted] to discuss the matter further. We also encourage Ms. [redacted] to contact our office and request validation if she does not feel that this date of service is valid.Should you require any further information, please do not hesitate to contact us.

Correspondence regarding this consumer's complaint has been received for review and reply. Accordingly, Senex's activities have been investigated through the interview of employees and through the review of system notes. Investigation into this matter shows that the accounts forming the basis of...

this complaint were placed on December 20, 2013. The information provided indicated that the accounts are Mr. [redacted]’s responsibility.  Accordingly, Senex believed the accounts to be due and owing. Senex apologizes for any inconvenience its efforts may have caused, but believes we were in compliance with all applicable state and federal laws. However, in light of Mr. [redacted]’s complaint these accounts have been closed, credit reporting agencies will be notified to delete any relevant trade lines and Senex will make no further attempts to contact her regarding these accounts.  Please be advised that it may take the credit bureaus up to 30 days to  reflect the changes after they have been reported by Senex Services Corp. Should you require any further information, please do not hesitate to contact us.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am in the process of review on all of my credit accounts and I believe that [redacted] is attempting to collect a portion of this debt as well.    While I truly do not know which company is currently entitled to this debt, I can assure you that there are multiple collection attempts being made on the same medical billings.   I am still in the process of obtaining verifiable proof as to WHICH collection company is to be paid.
Regards,
[redacted]