Service Champions Heating & Air Conditioning

*** *** from Service Champions Heating & Air Conditioning was very helpful walking us through the process of ordering, and the installation, our new heating and air conditioning unitVery knowledgeable and willing to explain what was going onAnswered all of our questions, and is quick at problem solvingHe took personal interest in making sure the job was done right and that everything was perfectHas a great customer service demeanor!

My experience with service champions was great.Andy Wan actually took the time and walked me through the work that needed to be done.Very honest and professional.It is obvious that Andy really enjoys working for service champions.I will recommend Service Champions to all my friends and relatives.I have never experienced this type of service when dealing with A/C repair.Thank you Andy

Dear Ms***,
This letter is in response to complaint ID #*** by Mr*** ***Service Champions Heating & Air-Conditioning has maintained an outstanding reputation and rating with the Revdex.com and continuously strives to
improve upon our business practices through the feedback of our clients. On November 15th, 2012, Mr*** contacted our Customer Advocate requesting that during future visits from our technicians, they refrain from providing recommendations for repairs or system upgrades unless absolutely necessaryMoreover, he asked that only one technician be assigned to his home for future service calls to limit the variability of said recommendationsHis requests were promptly honored and a notation was added to his account for notification purposes.
During a subsequent visit on May 19, 2014, one of our technicians returned to the client’s home to complete the annual furnace maintenanceUpon completion of his work, the technician proceeded to offer a breakdown of the recommended repairs found during his evaluationDespite our efforts to prevent this type of information from being relayed to the client, a detailed invoice was provided and a follcall was scheduled for the purpose of evaluating the cost of new equipmentWe have identified that during system upgrades in the early months of 2014, notations supporting his requests were not migrated in manner that would readily alert the user or call attention to their significanceThe necessary improvements to our process have since been made; however, this breakdown of communication ultimately led to the client’s decision to file his complaint with the Revdex.com.
Mr*** indicated that a separate company had been contracted to evaluate the condition of his system following the visit from our techniciansTheir findings were that no repairs were neededService Champions has a long track record of our strong commitment towards providing the best experience for our customers and ensuring their complete satisfactionGiven the circumstances discussed by Mr***, our company would like to extend a sincere apology to him for failing to honor his requests as a valued clientWe are a service company first, with an understanding that our customers are the foundation of our successWe would appreciate the opportunity to have a senior service manager visit Mr***’s home and re-evaluate the findings from our visit in May If any repairs or replacement are deemed necessary, we will gladly perform the service at no expense to himWe have attempted to share our apology with Mr*** via telephone; however, we understand and respect his decision to await our formal responseRegardless, an open invitation to contact us is always available should he decide to do so
Should you wish to further discuss this issue or have any questions, please feel free to contact me directly at *** ext: ***.
Sincerely,
*** ***
Customer Advocate
*** *** ext:***

We recently had our yearly A/C system service check performed by Brent Wangsness of Service Champions He did a fine job He arrived as scheduled He was polite and courteous He took time to listen to technical questions about system operations and efficiency He performed the check timely and neatly

*** *** came to my home today to check out our heating system He was courteous, on time, checked everything out (we have a roof-top AC and furnace), did all the required maintenance work, checked each heating vent in my home, went into our attic to make sure there were no leaks, checked out the insulation service champions installed (even took up a flashlight that got him into every corner of our attic space, gave me a report, and I fully intend to have him (and no one else!) return as my own "special" maintenance man when it comes time to check our AC

Great service Polite techniciansThe technician, ***, did a great job Highly recommend company

*** *** was our technician performing the annual maintenance on our air conditioning unit He was courteous, knowledgeable and friendly and I would welcome him back anytime to perform any work needed

Service Champions is a great company with excellent service We have the maintenance plan, for several years, and they installed new AC units last year Trent and all other technicians have been wonderful, helpful, knowledgeable and patient I give them my highest recommendation for trustworthiness, value and quality

MrJames N.was very knowledgeable and has a friendly personality He educated me on how the system worksWill be considering & convinced me on joining the maintenance service plan Great service ! Will refer to family & friends in the future

James N was very professional, knowlegable and friendlyHe explained everything that he needed to do, and actually did much more than we were expecting him to do He was cheerful, and positive about the difficult work that he nneded to accomplish!

Miguel F* went above and beyond the A/C maintenance service he was instructed to perform He was very knowledgeable and professional along with having a great personality He took his time to perform the work at hand and made sure the A/C was performing as expected
My heating and cooling system has a separate filtering systems that I purchased during the building of my home but wasn't explained very well by the design center When I mentioned the system to Miguel he explained its purpose in a way I could understand Miguel also crawled in the attic, checked the systems and cleaned the filters
I recommend Service Champions to anyone needing eating and air conditioning service Especially if you can get Miguel to perform the service

Service Champions is an outstanding organizationThey are very efficient, very thorough, very clean, and very user friendlyThe service personnel are always friendly and excellent in their workMy last servicing was by Alvin S., and he was truly outstanding, not only in the work he performed, but also in explaining exactly what he had done and what the condition of my A/C system is

Scott S from Service Champions, is one of the best gentlemen and a great technician that have done the annual service to my units, all of them are very great, every year I am more than satisfied and also surprise of the nice they are
They service the units, clean after if it is a mess they have made, and nice in every wayThank you Scott for your good service and your politeness
*** ** ***

The service I received by Service Champions was exceptionalThe technician, *** *** was polite and very knowledgeableHe did an amazing job and took the time to explain what he didHe answered all my questions without complaintI would highly recommend Service Champions for your heating and air conditioning needs

Ryan was on time, polite, professional and knew his jobMade an effort to keep his work (service maintenance) neat and organizedMy wife and I enjoyed his companyHe kept us aware of all the things he was doingGreat job, Ryan!

I've been a member with this fine company for about years and the customer service has never been less than star All their techs over the years have always been polite, on time and highly trained David C*** is no exception He has been the tech for the past few times nowHe arrived on time Took about minutes to fully service the heating unit and left the work area and the home as he found it I can't ask for anything more and will continue to use this great company for the foreseeable future

Miguel Fernande of Service Champions is an awesome heating and air technician! That whole company is amazingly effective, efficient, and professional, from the paper booties they put on upon entering the house to the clear explanations of what they are doing and whyMiguel was greatSo is Service Champions
Michael Oat Service Champions is amazing! Our heater wouldn't lightService Champions was there within hrsand within mins after arriving, Michael had diagnosed the problem and fixed itWhat was amazing is that the problem was a pinhole in one of the hoses on the furnace that was causing a pressure change that tripped a safety and prevented the unit from igniting! How he knew where to look, I'll never knowHis knowledge and experience were abundantly evident!

Your service tech James Ndid a professional, thorough and competent job with the central A/C service that he completed at our residence this afternoonWe are completely satisfied with the work that he performed for us and would highly recommend him to all of our friends

Ryan L came to service my furnace he was on time when I was told to expect him He introduced himself and showed me his picture I.Dand proceeded to go about the business he was here for He was friendly and showed me everything
as he serviced the furnace He completed the task and suggested a better filter
system to take care of the dust in a more complete manner I declined and he
was very professional and suggested other ways to help keep the motor clean
until the next service

The Technican David *** was informative and professional