Service Champions

I liked how knowledgable they were. Install on my complete hvac system took one day. They were very professional and cleaned up when finished.

[redacted] was very professional and also personable. He was efficient and asked me
if he could do me a small favor. I asked him to put the patio umbrella in the garage. He
did and I was very grateful.

My technician came at the time they said he will show up. When he came he introduced himself and was polite. He ask where the furnace was located, I directed him to the garage. He then explained the things that are recommended for my furnace. He checked underneath and he cleaned the bottom part since it had some cobwebs. He even installed my air filter. He answered all my questions . I was satisfied with his answers. He recommended for me to speak to a specialist regarding the Pace. I told him to go ahead and schedule the person I need to speak with. He called someone and she scheduled me with the person the same day. I am satisfied with the service he did today.I am glad I had signed up with Service of Champion of Concord.

I couldn't have had a better experience getting my furnace serviced, than I had with Service Champions top worker [redacted] was friendly and very professional from the time he hit the front door to when he finished. He explained everything he was doing as he went along and was very thorough as he inspected and cleaned our furnace! Would be happy to have [redacted] do all our future service calls with Service Champions!

[redacted] was the technician who came to my house and performed the check up...He was courteous and professional and easy to talk to...I can honestly say that every technician that has come to my house have all been real...They are all very knowledgeable and each bring their own personal touch...[redacted] especially...

[redacted] was pleasantly courteous and competent.
He attended to his job with method and was most available to explain what he found and what remedy were advised and necessary for the purpose of restoring the service of air conditioning for which he was called.
Although his task was diagnose the problem and identify the remedy, which he did, [redacted] explained and planned the subsequent repair action.

Initial Business Response /* (1000, 6, 2015/09/24) */
Hello Mr. [redacted],
We send our deepest apologies for this misunderstanding and thank you so much for taking time out of your day to speak with our Service Manager in regards to the miscommunication. I'm glad to hear that we were able to...

fully and better explain our procedures and policies to you; as well as being able to verify the different options we were providing to both you and your wife. We like to make sure that our clients have all of the information needed to make a sound decision on what would be the best investment for them. If you choose us for any new equipment, we will be more than happy to honor the discounts offered to you
Thank you again, Mr. [redacted]. Please let us know if there is anything further that we can do to assist you.
Make it a great day.
Initial Consumer Rebuttal /* (2000, 9, 2015/09/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I got to speak to the manager but I still find the prices very high and the process seems to take to long.
I consider this matter closed.
thank you
Final Business Response /* (4000, 15, 2015/12/08) */
Hello Mr. [redacted],
Thank you for taking the time out of your day to speak with our Concord General Manager in regards to your concerns. From a previous conversation you had with one of our representatives, as well as information provided to the Revdex.com on 09/16/2015, you had stated that you did not want to continue service at your Concord location. We do apologize if there was any change in that decision that was not communicated properly.
We do understand that our tenant and landlord guidelines are creating some difficulty with scheduling appointments for your rental home in Concord, where you [redacted]-son currently resides. Our General Manager has gone over these guidelines we have in an effort to protect our homeowners.
We send our apologies for any and all misunderstandings that have arisen from this situation and thank you again for all of your time and understanding in this matter.
Final Consumer Response /* (3000, 19, 2015/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will make it clear. I never said I did not want service at my Concord House. I chose not to pay for a service plan after Service Champions gave me a quote that was several thousand dollars over Service Masters, who were able to fix my AC issue in Brentwood in August-September of 2015
The Concord House was a new install by Service Champions in 2008. I had regular service for heating and AC.............at the Concord House.
The Revdex.com issue from Sep of 2015 was regarding the Brentwood House.
In November of 2015 my son tried to get the Heat checked in Concord and Service Champions said they would not do it because "they came to a collective agreement" not to service the property.
On XXXXXX I called Service Champions and was told to contact Revdex.com but I left a message for [redacted] via text at his request on XXXXXX. There was no response for the text, Then out of the blue I got a call from [redacted] on XXXXXX. He apologized and said he was sorry he said I guess we made a second mistake. There was no need for any services and I said thank you and that was it.
The bottom line is Service Champions did a service call in August at my Brentwood house .............they said I needed a new AC unit and gave me a quote of $9500......I got a second opinion from Service Masters and that bid was 3000 less and their check of my unit was fixed for around $100. NO need for a new AC unit.
As far as I was concerned that was a done issue regarding my house in Brentwood. I spoke to [redacted] and it was left open in September that he would be willing to offer any service if it was needed in the future
Then in November it got all messed up and the service was declined for my Concord house. The best part was the same day I was told over the phone that they would not do the service, I got a card in the mail from Service Champions offering a special cleanup for their "valued customers"..................
I don't think any of this would have been an issue if they would have done a proper diagnoses in my Brentwood house. Instead I was given a high quote ($9500)for an AC unit that was fixed by another company for $100..............I am $9400 ahead at this point but I would have liked to never had been in this position in the first place.
Service Champion should check their records and see why a customer since 2008 was handled and punished for getting a second opinion.........on something they had the first chance to fix......The quick sales tactic needs to be evaluated and maybe try and fix problems and not oversell their products.....
Thank you for your time

[redacted] and team, [redacted] and [redacted], were very efficient and very professional during the installation of our furnace and ducts today. All work being done was re-verified both prior to starting the project and at the end of the day to ensure that nothing was missed per our investment agreement. All in all, a positive experience.

The technician [redacted] was very knowledgeable and explained everything very well. Office staff and [redacted] are personable and friendly.

professional and helpful.

Good job

[redacted] was very thorough and very professional He as very pleasant to work with as well as being respectful. He has followed up on everything that he said he would. He is a good worker and I would highly recommend him.

[redacted] was professional, courteous and explained everything he was doing as well as what he found. The consummate professional. Nice job [redacted]!

Our experience with [redacted] from Service Champions was great! He was experienced, helpful, knowledgeable, and professional.

outstanding service tech informative positive attitude friedly

[redacted] was very professional and knowledgeable. He was very nice and courteous and never seemed rushed. He took his time, thoroughly checked my a/c unit, and explained everything in great detail. He took pictures of hard to see parts and showed those to me explaining what we were looking at. He gave me various options on the things that needed attention and never forced an option on me. I was very satisfied with everything he did.

[redacted] was very good. Provided a lot information, Was very thorough.

[redacted] arrived at our scheduled appointment time and prior to starting his work went over what he was going to do. He disassembled the heaters, evaluated the components for wear, cleaned all parts, reassembled and tested the units to ensure they were running properly. Once completed with the heaters he serviced the air conditioning units. During his service call he showed me the units, when disassembled, to show me the positive things and the items that needed watching. After completion [redacted] went over everything he did and made the appropriate recommendations. I highly recommend [redacted] for any heater/air conditioning needs.

Service Champions undoubtedly have the most competent, friendly and helpful
employees!!! [redacted] was very professional, friendly and helpful person who answered many questions regarding our issues. It was a pleasure doing business with him.

I have dealt with them many times and every time they were courteous, helpful, honest. Today I had an annual furnace checkup done by [redacted] and he taught me all the parts of the furnace and explained how the furnace works. He found minor problems but did not immediately recommend an expensive fix. he was honest about my furnace which is in pretty good shape. I will definitely use them again.