Seterus

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy As a result, we sent a detailed response directly to the borrower today, May 24, 2016, via UPS 2nd Day Air We believe we have addressed the concerns presented We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

Please provide letter of revocation of Attorney in order to have the authorization approved and remove the bankruptcy attorney from the fileIf you feel this process has been completed, please forward that information to the bankruptcy deptat Seterus and (or) have the bankruptcy attorney contact Seterus

Dear Ms [redacted] : On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy As a result, we sent a detailed response directly to the borrower today, February 19, 2016, via UPS 2nd Day Air We believe we have addressed the concerns presented We will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

Complaint: [redacted] I am rejecting this response because: This is an ongoing complaint related to a past due amount Seterus is claiming I oweWhen I originally filed the complaint I was given a different response to the same issue that I have now receivedI am being told that my June 1,payment installment was not satisfied until July 6, This is not the caseI had made payment installments for the month of MayI had the bank reverse one of the duplicate payments yet Seterus insists that I've missed a paymentI've sent a letter to them with a copy of my bank transactions that show all the trial payments I've made towards the loan modificationThe statement clearly shows the duplicate payment and reversalYet, I keep getting collection calls and late fees keep increasing every month I want my account in current status and need to have all the late fees reversed.Sincerely, [redacted]

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy.However, as the borrower has now provided written authorization to provide your office with thisinformation, enclosed is a copy of our response mailed to the borrower on June 8, 2017, via UPS 2DayDeliveryWe believe we addressed the concerns presented.The enclosed information is for your internal use only and is not to be publically posted.We will remain in contact with you, as our designated Revdex.com representative, should theBureau require any further information

April 20, Revdex.com Case No.: [redacted] Dear [redacted] : On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, April 20, 2016, via USPS as the return address is a PO BoxWe believe we have addressed the concerns presentedWe will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information If you have any further questions, you may contact me directly at Sincerely, Damian G Consumer and Government Affairs Seterus, Inc

Complaint: [redacted] I am rejecting this response because: I sent an attachment with what SETERUs sent meWhere is my request for payments? I have not received my request for all bills and payments since the loan has been openedNYS law requires service provider to send me this information upon request with no fee within daysIf I do not receive this information I will file a criminal suit against Seterus and eventually a civil suitI can't believe it's come this far when all I'm asking for is an amortization of my loan from its inceptionThe Revdex.com has documentation of these requests which will be used in court against Seterus as evidenceI will follow up with my lawyer if I do not receive what I am asking for.Sincerely, [redacted] ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

I received a letter from Seterus dated October 27, from a Damian G*** He provided me telephone number [redacted] to comunicate with him This number does not get to him, but to a voice mail belonging to a Sharron B*** I have left her messages along with her supervisor Walter M [redacted] at [redacted] but have not spoken to Damian G*** I did receive a voicemail from him but when I tried to call the number he left, [redacted] , it rings in to a [redacted] cell phone I believe this last number was the one he provided to you for his contact I still have yet to speak to Mr G [redacted] from Seterus and am getting tired of the games that this company is playing with me Please find a current and correct phone number for Damian G [redacted] at Seterus and provide it to me I have done everything to contact him, but I have not been given a correct phone number to him Thank you

Complaint: [redacted] I am rejecting this response because: the second response states that they simply stand by their first response, which contained no information or directionsThis second response again directed me to make mortgage payments but did not include information on how to make payments to the mod loan instead of the old loan that still remains on record due to problems that Seterus has made clear were on their end and not mineMoreover, this response AGAIN conflicts with information and directions received from Seterus phone reps before and after it was writtenIt appears that no research into the problem was performed and I received another blanket responseSincerely, [redacted] ***

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy.However, as the borrower has provided written authorization to provide your office with this information,enclosed is a copy of our response mailed directly to the borrower today, April 27, 2017, via UPS 2DayDeliveryWe believe we have addressed the concerns presented.The enclosed information is for your internal use only and is not to be publically posted.We will remain in contact with you, as our designated Revdex.com representative, should theBureau require any further information

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacy As a result, we sent a detailed response directly to the borrower today, August 23, 2016, via UPS 2nd Day Air

[redacted] Please See Attached Documents [redacted] On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, January 4, 2016,via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact withyou, as our designated Revdex.com representative, should the Bureau require any furtherinformation.If you have any further questions, you may contact me directly at [redacted] .Sincerely,Eric K [redacted] Consumer and Government AffairsSeterus, Inc

[redacted] Please See Attached Documents [redacted] Dear Ms [redacted] :On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacyHowever, we sent a detailed response directly to the borrower today, July 20, 2015, via [redacted] 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact with you,as our designated Revdex.com representative, should the Bureau require any further information.If you have any further questions, you may contact me directly at [redacted] Sincerely,Sharron B***Consumer and Government AffairsSeterus, Inc

Dear Ms [redacted] : On behalf of Seterus, Inc., I am responding to your recent inquiries regarding the above-referenced cases It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, March 10, 2016, via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

On behalf of Seterus, Inc., I am responding to your recent inquiry regarding the above-referenced case.It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy.However, as the borrower has now provided written authorization to provide your office with thisinformation, enclosed is a copy of our response mailed to the borrower on July 19, 2017, via UPS 2DayDeliveryWe believe we addressed the concerns presented.The enclosed information is for your internal use only and is not to be publically posted.We will remain in contact with you, as our designated Revdex.com representative, should theBureau require any further information

The business responded but asked that we not post its response

ATTACHED: ORIGINAL CHECK THAT was misplaced FORM from IRS- Proving we had an account with SETERUS OVERVIEW: I, [redacted] , along with my husband, [redacted] , reside at [redacted] StCharles, ILWe at one point within the past years had a mortgage with Seterus(Since refinanced) 2/24/15- We were issued a Custodial Refund on February 24th, for $8, Check was misplaced, however, I thought I put it “someplace” safeAfter not being able to find, Call was placed on 7/14/ 7/14/15- : talked to [redacted] @ 9:called to make a stop-payment on check and re-issue a new one, was told it would take 5-business days to mail Over next few months, SEVERAL CALLS MADE to find out what happened to new check???? 11-9-15: talked to Kia W [redacted] @5:checked on status of check re-issue and she could not find out, said to call back to give her time to figure out how to find out 11-12-15: talked to Kia W [redacted] @ 3:she said that the check would mail in weeks 12-9-15: talked to James B [redacted] @ 12:could not help, sent me to “Loretta (name of tax department), talked to Loretta, she could not help and sent me back to Customer Support 12-9-15: asked to talk to supervisor, said one was not available, told them I would wait as long as it would take, was connected with Edward (would not give last name), extremely rude, told me to call back when I get a valid account number and hung up 12-9-15: talked with Kia W [redacted] @1:she said she got internal email regarding this issue, but didn’t indicate anything on it regarding a check being re-issued, and that she should NOT reply to the email she is sending request to the escrow department to find out what is going on never heard back JANUARY 2016- ORIGINAL CHECK IS FOUND! January- Spoke with Julie L [redacted] I call to let them know, we have not received the “new” checkCan I at this point try to cash the oldI am told “NO, it is not valid”She is unable to pull up anything regarding our account January- Spoke with Carlos B***- Same Ridiculous conversation- we never existed! Even though check says LOAN ACCOUNT NUMBER: [redacted] 2-17-16: talked to Krystal J [redacted] , she told me that check would be mailed in 2-weeks found information on account in “cold storage” files/ 3/ Jason H***/ Neil B***- Was told we have never had an account with Seterus, started entire process againI explained that weeks ago the issue was resolved and I was told I could just call back if there was ever an issue and they could use my name, address or social security number to pull up I am in possession of a "custodial refund check that was originally misplacedOnce, misplaced, I reported it missing to SeterusI was told it would be re-issuedAfter waiting weeks, we called seterus and were told that the account did not existBoth my husband and I have documented phone calls with over individulals; Jason H***, Stephanie T***, Neil B***, Julie L [redacted] , Peter B [redacted] , and Melissa M***Each time the answer is they can not find our loan to re-issue the check, or they have found the account and a "check is in the mail"This has gone on for over months and phone callsThe check is for $8,I am in possession of the original check and because it is over days the check is no longer validI placed a call within that days and they have not re-issued the checkPLEASE HELP!!!!! This may not be a significant amount of money to them, but it is to meI have tried as much as I possibly can to resolve this on my own accord and need help [redacted]

Complaint: [redacted] I am rejecting this response because: [redacted] Home Loans Inc.(formerly Seterus Mortgage) still has not resolved my situationThere are payments that I have not been given credit for and Seterus is trying to foreclose on my home illegallyI just called Seterus on Oct5th and was told by MsChris J [redacted] that they would not speak to me and that a letter was sent to me that I would get in daysWhy am I waiting again under the treat of foreclosure? I still have not been given the opportunity to speak with a vice president as I requested, regarding the accounting discrepanciesSeterus Morgage Account Number # [redacted] Sincerely, [redacted]

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect our borrowers’ privacyAs a result, we sent a detailed response directly to the borrower today, September 06, 2016, via UPS 2nd Day AirWe believe we have addressed the concerns presentedWe will remain in contact with you, as our designated Revdex.com representative, should the Bureau require any further information

It is our policy to not publicly disclose borrower specific personal information or circumstances to protect ourborrowers’ privacy.However, as the borrower has provided written authorization to provide your office with this information,enclosed is a copy of our response mailed directly to the borrower today, August 9, 2017, via UPS 2DayDeliveryWe believe we have addressed the concerns presented.We will remain in contact with you, as our designated Revdex.com representative, should theBureau require any further information