Please accept this letter as sufficient response to an inquiry I received regarding *** *** on October 26,2016.We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that
oversee complianceI appreciate this issue being brought to my attention.Phoenix Financial Services LLC is a third party collection agency.Upon review of your inquiry, I determined that the following concern was raised:The consumer states the account was purchased by Phoenix Financial Services LLC from *** ***.The consumer states she did not sign as the responsible party for her son for the facility visitI personally conducted an internal investigation, which consisted of the following:I reviewed this file as well as all notes that are associated with the file.I also spoke with the Client regarding information in their internal files.Upon conclusion of my internal investigationI determined the following:Phoenix Financial Services LLC does not purchase debtAccounts are placed with Phoenix as a third-party collection agency.Verification documents were sent previously on this account as required by federal lawI found no violations of law, given signed documents are not required to satisfy the legal requirementHowever, the client has authorized us to return this account to them, as well as deletE credit reporting at this time, while they request a copy of the signed consent form listing the responsible party for the minor from the facility.I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-if I can be of further assistanceCalls maybe monitored or recorded for quality and compliance purposes.Federal law requires me to inform you that this communication is from a debt collectorThis communication is being Sent as a response to a dispute only and is not an attempt to collect a debtSincerely,Kimberly E***, Compliance
Please find our response attached.Thank you,Kimberly E***Phoenix Financial Services
LLCFebruary 2, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Ms***, Please accept this letter as sufficient response to an inquiry I received regarding *** *** on January 18, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states the account was paid previously? The consumer requests the account be removed from their credit reportI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the file? I also spoke with the client regarding information in their internal filesUpon conclusion of my internal investigation, I determined the following: ? I have sent to the creditor to review this disputeThe creditor does not show a payment receivedPlease send a copy of the front and back of the cleared check so the creditor may research who received the paymentOur email address is [email protected] or fax 317-957-? This account was not reported to the credit bureaus by Phoenix Financial Services LLCI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at ke***@phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Kimberly E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
Please accept this letter as sufficient response to an inquiry I received regarding *** *** on August 10, 2017.We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that
oversee complianceI appreciate this issue being brought to my attention.Phoenix Financial Services LLC is a third party collection agency.Upon review of your inquiry, I determined that the following concern was raised:Consumer states this debt is not owed.Consumer states that information was requested and has not been sent.Consumer states we have not previously tried contacting them via mail.I personally conducted an internal investigation, which consisted of the following:I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following:Our Initial letter, which contains all required disclosures and notices, was sent on 5/8/to consumer's verified address.A second letter was sent on 8/14/2017.I have requested a verification of debt It will be sent to the consumer's verified address once it is received.I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at j***@phoenixfinancialsvcs.com if I can be of further assistance.Federal law requires me to Inform you that this communication Is from a debt collectorSincerely, Justin ***, Compliance
PLEASE SEE OUR RESPONSE
ATTACHEDApril 20, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Please accept this letter as sufficient response to an inquiry I received regarding Angila Johnson-Meyer on April 14, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states they have not received proof of this debt? The consumer states this account is too old for valid collection? The consumer requests deletion of credit reporting on this account? The consumer states that she has been given a lower balance by the original creditor than what our records showI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? Per the consumer’s previous complaint this account was put in a dispute hold and a verification has been requested? Once the verification is received from the creditor, we will mail it to the consumer at her verified address? We show that this account is not yet years old as is asserted by the consumer? The consumer has stated that a lower balance was provided to her by the original creditor, but no proof has been shownCopies of past payments can be sent to [email protected]? I have submitted a request for the credit reporting to be deletedAt this time, it is in the credit bureau’s hands to do soThe account has also been placed in a cease and desist status since the consumer has indicated that she wants no contact with our companyI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je***@phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
This account has been closed in our office and placed with the original creditor As part of our close out process, a request for credit deletion has already been sent It is now the responsibility of the credit bureaus to delete the entries
PLEASE SEE OUR RESPONSE
ATTACHEDOctober 23, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Please accept this letter as sufficient response to an inquiry I received regarding *** *** on October 19, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? Consumer states that debt was already paidI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? This account has been closed in our office and returned to the creditorI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je***@phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
Thank you for your inquiry. I have reviewed the file and find no evidence of fraud or accusations on the account. We have not received any dispute documents, so I have placed the account in a dispute hold at this time to receive the documentation. I cannot tell if the
documents were sent to the Revdex.com or if we should have received them directly. The account will not be reported to credit while under a hold. There will also be no further calls on the account.I have also sent this complaint to the client to review the information and either pull the account or provide additional information.Additionally, I have sent the account to the Chief Operations Officer to review the calls for the complaint and address as appropriate. He may call to discuss the account, if needed.We appreciate the feedback and opportunity to correct.Kimberly ***Phoenix Financial Services LLC
Please accept this letter as sufficient response to an inquiry I received regarding *** *** on November 16, 2016.We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attention.Phoenix Financial Services LLC is a third party collection agency.Upon review of your inquiry, I determined that the following concern was raised:The consumer states they submitted a request for information with no response.The consumer states the telephone number provided does not work.The consumer requests deletion of credit reporting on this account.I personally conducted an internal investigation, which consisted of the following:I reviewed this file as well as all notes that are associated with the file.I also spoke with the Client regarding information In their internal files.Upon conclusion of my internal investigation, I determined the following:We did receive an email request for more information on November 7, In response, the verification documents were mailed on November 11, However, I do show a different address on the complaint than in our system so the documentation may not have been receivedI sent a new copy to the address on the complaint for the consumer's review.Due to the different address possibly delaying the documentation, I have sent a request for credit reporting deletion to the credit bureausThe confirmation number is ***.We have had some occasional temporary telephone outages due to service provider nation-wide outage over the last two weeks that has resulted in some missed or dropped callsWe do regret any missed calls and we believe the system errors have been resolved by the service provider.I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-if I can be of further assistanceCalls maybe monitored or recorded for quality and compliance purposes.Federal law requires me to inform you that this communication is from a debt collectorSincerely,Kimberly E***, Compliance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Why are you prolonging this process? You could have easily submitted the documents you sent me through here but you didn'tPlease remove this account from my credit report.
Regards,
*** ***
Please see our response attached. Kimberly E***Phoenix Financial Services
LLCJuly 1, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID ***
Ms***, Please accept this letter as sufficient response to an inquiry I received regarding *** *** on June 29, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states they have placed a chargeback with their card company and requests a refund? The consumer requests a cease of all communicationsI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the file? I also spoke with the Client regarding information in their internal filesUpon conclusion of my internal investigation, I determined the following: ? When placing a chargeback with the credit card company, the amount will be reversed back to the consumerWe are unable to refund in a chargeback situation as they take the money back automatically and a refund would result in a double refund? I have requested a verification statement be sent to the consumer for review to verify the amount owedI have also placed the account in a cease communication status with this agencyThere was a letter sent today verifying the account has a zero balanceThere will be no further communications after this letter? Please note upon chargeback, the balance will be reinstated and the zero balance letter is null and voidI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-if I can be of further assistanceCalls may be monitored or recorded for quality and compliance purposesFederal law requires me to inform you that this communication is from a debt collectorSincerely, Kimberly E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI do accept that there will be a detailed investigation of my claims as I HAVE NEVER SPOKEN TO ANYONE FROM EITHER COMPANY IN REGARDS TO THIS DEBT EVERAnd, yes I would like to request valid documentation that legally binds me to this debt as proof of billing is not proof that the correct person was seen at the emergency services officeThis debt is for a minor child I need signatures prove beyond a reasonable doubt this debt is correct and legally binding
Regards,
*** ***
PLEASE SEE OUR RESPONSE
ATTACHEDAugust 1, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Please accept this letter as sufficient response to an inquiry I received regarding *** *** on July 25, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states they have not been contacted about this debt? The consumer disputes credit reportingI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? Our initial contact letter was mailed to the consumer’s verified address on 4/6/? I have requested a verification of debt from the creditorIt will be mailed to the consumer’s verified address once it is received? If the consumer would like to submit documentation giving a reason that they are not responsible for this debt, it can be sent to [email protected] hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je***@phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-6567 This communication is from a debt collection agencyThis is an attempt to collect a debt and any information obtained will be used for that purposeOur Office Hours are Mon-Thur 9am-9pm, EST and Fri 9am-5pm, EST
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to meIt would have been nice if they wouldn't have done the right thing to begin with and gave me that statement rather than wasting my time, but this statement will sufficeThank you so much for mediating this dispute!
Regards,
*** ***
PLEASE SEE OUR RESPONSE ATTACHEDJanuary 22, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID
*** Please accept this letter as sufficient response to an inquiry I received regarding *** *** on January 18, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? Consumer states debt was not validated? Consumer states no notice was given before credit reportingI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes and call recordings that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? Our initial letter, which contains all required disclosures and validation, was sent to consumer’s verified address on 12/05/? A verification of debt has been requestedIt will be mailed to consumer’s verified address once it has been receivedI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je***@phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
We show response on 12/22/16. I have attached a copy of the complaint uploaded in case it glitched out. The documentation referenced was mailed out on 12/19/16.Kimberly E***Phoenix Financial Services LLC
PLEASE SEE OUR RESPONSE
ATTACHEDDecember 5, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Please accept this letter as sufficient response to an inquiry I received regarding *** *** on November 29, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? Consumer stated that credit removal was refused? Consumer stated that representative was rudeI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? It is not practice to delete from credit, as was stated on the callHowever, in order to provide a better consumer experience, we have submitted a request for credit removalI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je***@phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-6567 This communication is from a debt collection agencyThis is an attempt to collect a debt and any information obtained will b
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. However may I please receive something in writing with the account number associated with this collection so I can follow up with the credit bureaus as well as to keep for my personal files please. I thank you in advance!
Regards,
[redacted]
Please see our response attached. Thank you,Justin E[redacted]Phoenix Financial...
ServicesJanuary 20, 2017 Revdex.com of Central Indiana 151 N Delaware Street #2020 Indianapolis, IN 46204-2599 ID [redacted] Ms. [redacted], Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on January 19, 2017. We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumers. Furthermore, we respect the laws and the state and federal agencies that oversee compliance. I appreciate this issue being brought to my attention. Phoenix Financial Services LLC is a third party collection agency. Upon review of your inquiry, I determined that the following concern was raised: ? The consumer states the account was paid previously. ? The consumer states the account has not been removed from his credit report. I personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the file. ? I also spoke with the client regarding information in their internal files. Upon conclusion of my internal investigation, I determined the following: ? I have sent to the creditor to review this dispute. The creditor does not show a previous payment. If the consumer can send a copy of the payment, this will assist with research. Our email address is [email protected]. ? We do show a request for removal sent to the credit bureaus on 11/01/2016. However, we have submitted a manual duplicate request for removal to hopefully expedite the removal. The confirmation for this removal is [redacted]. I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at ke[redacted]@phoenixfinancialsvcs.com if I can be of further assistance. Federal law requires me to inform you that this communication is from a debt collector. Sincerely, Kimberly E[redacted], CompliancePO Box 361450; Indianapolis, IN 46236 | 855-342-6567
Please accept this letter as sufficient response to an inquiry I received regarding *** *** on October 26,2016.We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that
oversee complianceI appreciate this issue being brought to my attention.Phoenix Financial Services LLC is a third party collection agency.Upon review of your inquiry, I determined that the following concern was raised:The consumer states the account was purchased by Phoenix Financial Services LLC from *** ***.The consumer states she did not sign as the responsible party for her son for the facility visitI personally conducted an internal investigation, which consisted of the following:I reviewed this file as well as all notes that are associated with the file.I also spoke with the Client regarding information in their internal files.Upon conclusion of my internal investigationI determined the following:Phoenix Financial Services LLC does not purchase debtAccounts are placed with Phoenix as a third-party collection agency.Verification documents were sent previously on this account as required by federal lawI found no violations of law, given signed documents are not required to satisfy the legal requirementHowever, the client has authorized us to return this account to them, as well as deletE credit reporting at this time, while they request a copy of the signed consent form listing the responsible party for the minor from the facility.I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-if I can be of further assistanceCalls maybe monitored or recorded for quality and compliance purposes.Federal law requires me to inform you that this communication is from a debt collectorThis communication is being Sent as a response to a dispute only and is not an attempt to collect a debtSincerely,Kimberly E***, Compliance
Please find our response attached.Thank you,Kimberly E***Phoenix Financial Services
LLCFebruary 2, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Ms***, Please accept this letter as sufficient response to an inquiry I received regarding *** *** on January 18, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states the account was paid previously? The consumer requests the account be removed from their credit reportI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the file? I also spoke with the client regarding information in their internal filesUpon conclusion of my internal investigation, I determined the following: ? I have sent to the creditor to review this disputeThe creditor does not show a payment receivedPlease send a copy of the front and back of the cleared check so the creditor may research who received the paymentOur email address is [email protected] or fax 317-957-? This account was not reported to the credit bureaus by Phoenix Financial Services LLCI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at ke***@phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Kimberly E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***
Please accept this letter as sufficient response to an inquiry I received regarding *** *** on August 10, 2017.We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that
oversee complianceI appreciate this issue being brought to my attention.Phoenix Financial Services LLC is a third party collection agency.Upon review of your inquiry, I determined that the following concern was raised:Consumer states this debt is not owed.Consumer states that information was requested and has not been sent.Consumer states we have not previously tried contacting them via mail.I personally conducted an internal investigation, which consisted of the following:I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following:Our Initial letter, which contains all required disclosures and notices, was sent on 5/8/to consumer's verified address.A second letter was sent on 8/14/2017.I have requested a verification of debt It will be sent to the consumer's verified address once it is received.I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at j***@phoenixfinancialsvcs.com if I can be of further assistance.Federal law requires me to Inform you that this communication Is from a debt collectorSincerely, Justin ***, Compliance
PLEASE SEE OUR RESPONSE
ATTACHEDApril 20, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Please accept this letter as sufficient response to an inquiry I received regarding Angila Johnson-Meyer on April 14, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states they have not received proof of this debt? The consumer states this account is too old for valid collection? The consumer requests deletion of credit reporting on this account? The consumer states that she has been given a lower balance by the original creditor than what our records showI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? Per the consumer’s previous complaint this account was put in a dispute hold and a verification has been requested? Once the verification is received from the creditor, we will mail it to the consumer at her verified address? We show that this account is not yet years old as is asserted by the consumer? The consumer has stated that a lower balance was provided to her by the original creditor, but no proof has been shownCopies of past payments can be sent to [email protected]? I have submitted a request for the credit reporting to be deletedAt this time, it is in the credit bureau’s hands to do soThe account has also been placed in a cease and desist status since the consumer has indicated that she wants no contact with our companyI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je***@phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
This account has been closed in our office and placed with the original creditor As part of our close out process, a request for credit deletion has already been sent It is now the responsibility of the credit bureaus to delete the entries
PLEASE SEE OUR RESPONSE
ATTACHEDOctober 23, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Please accept this letter as sufficient response to an inquiry I received regarding *** *** on October 19, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? Consumer states that debt was already paidI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? This account has been closed in our office and returned to the creditorI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je***@phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
Thank you for your inquiry. I have reviewed the file and find no evidence of fraud or accusations on the account. We have not received any dispute documents, so I have placed the account in a dispute hold at this time to receive the documentation. I cannot tell if the
documents were sent to the Revdex.com or if we should have received them directly. The account will not be reported to credit while under a hold. There will also be no further calls on the account.I have also sent this complaint to the client to review the information and either pull the account or provide additional information.Additionally, I have sent the account to the Chief Operations Officer to review the calls for the complaint and address as appropriate. He may call to discuss the account, if needed.We appreciate the feedback and opportunity to correct.Kimberly ***Phoenix Financial Services LLC
Please accept this letter as sufficient response to an inquiry I received regarding *** *** on November 16, 2016.We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attention.Phoenix Financial Services LLC is a third party collection agency.Upon review of your inquiry, I determined that the following concern was raised:The consumer states they submitted a request for information with no response.The consumer states the telephone number provided does not work.The consumer requests deletion of credit reporting on this account.I personally conducted an internal investigation, which consisted of the following:I reviewed this file as well as all notes that are associated with the file.I also spoke with the Client regarding information In their internal files.Upon conclusion of my internal investigation, I determined the following:We did receive an email request for more information on November 7, In response, the verification documents were mailed on November 11, However, I do show a different address on the complaint than in our system so the documentation may not have been receivedI sent a new copy to the address on the complaint for the consumer's review.Due to the different address possibly delaying the documentation, I have sent a request for credit reporting deletion to the credit bureausThe confirmation number is ***.We have had some occasional temporary telephone outages due to service provider nation-wide outage over the last two weeks that has resulted in some missed or dropped callsWe do regret any missed calls and we believe the system errors have been resolved by the service provider.I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-if I can be of further assistanceCalls maybe monitored or recorded for quality and compliance purposes.Federal law requires me to inform you that this communication is from a debt collectorSincerely,Kimberly E***, Compliance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Why are you prolonging this process? You could have easily submitted the documents you sent me through here but you didn'tPlease remove this account from my credit report.
Regards,
*** ***
Please see our response attached. Kimberly E***Phoenix Financial Services
LLCJuly 1, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID ***
Ms***, Please accept this letter as sufficient response to an inquiry I received regarding *** *** on June 29, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states they have placed a chargeback with their card company and requests a refund? The consumer requests a cease of all communicationsI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the file? I also spoke with the Client regarding information in their internal filesUpon conclusion of my internal investigation, I determined the following: ? When placing a chargeback with the credit card company, the amount will be reversed back to the consumerWe are unable to refund in a chargeback situation as they take the money back automatically and a refund would result in a double refund? I have requested a verification statement be sent to the consumer for review to verify the amount owedI have also placed the account in a cease communication status with this agencyThere was a letter sent today verifying the account has a zero balanceThere will be no further communications after this letter? Please note upon chargeback, the balance will be reinstated and the zero balance letter is null and voidI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at 855-342-if I can be of further assistanceCalls may be monitored or recorded for quality and compliance purposesFederal law requires me to inform you that this communication is from a debt collectorSincerely, Kimberly E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI do accept that there will be a detailed investigation of my claims as I HAVE NEVER SPOKEN TO ANYONE FROM EITHER COMPANY IN REGARDS TO THIS DEBT EVERAnd, yes I would like to request valid documentation that legally binds me to this debt as proof of billing is not proof that the correct person was seen at the emergency services officeThis debt is for a minor child I need signatures prove beyond a reasonable doubt this debt is correct and legally binding
Regards,
*** ***
PLEASE SEE OUR RESPONSE
ATTACHEDAugust 1, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Please accept this letter as sufficient response to an inquiry I received regarding *** *** on July 25, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? The consumer states they have not been contacted about this debt? The consumer disputes credit reportingI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? Our initial contact letter was mailed to the consumer’s verified address on 4/6/? I have requested a verification of debt from the creditorIt will be mailed to the consumer’s verified address once it is received? If the consumer would like to submit documentation giving a reason that they are not responsible for this debt, it can be sent to [email protected] hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je***@phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-6567 This communication is from a debt collection agencyThis is an attempt to collect a debt and any information obtained will be used for that purposeOur Office Hours are Mon-Thur 9am-9pm, EST and Fri 9am-5pm, EST
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to meIt would have been nice if they wouldn't have done the right thing to begin with and gave me that statement rather than wasting my time, but this statement will sufficeThank you so much for mediating this dispute!
Regards,
*** ***
PLEASE SEE OUR RESPONSE ATTACHEDJanuary 22, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID
*** Please accept this letter as sufficient response to an inquiry I received regarding *** *** on January 18, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? Consumer states debt was not validated? Consumer states no notice was given before credit reportingI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes and call recordings that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? Our initial letter, which contains all required disclosures and validation, was sent to consumer’s verified address on 12/05/? A verification of debt has been requestedIt will be mailed to consumer’s verified address once it has been receivedI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je***@phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-
We show response on 12/22/16. I have attached a copy of the complaint uploaded in case it glitched out. The documentation referenced was mailed out on 12/19/16.Kimberly E***Phoenix Financial Services LLC
In order to provide a better consumer experience we have submitted a request for credit deletion
PLEASE SEE OUR RESPONSE
ATTACHEDDecember 5, Revdex.com of Central Indiana N Delaware Street #Indianapolis, IN 46204-ID *** Please accept this letter as sufficient response to an inquiry I received regarding *** *** on November 29, We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumersFurthermore, we respect the laws and the state and federal agencies that oversee complianceI appreciate this issue being brought to my attentionPhoenix Financial Services LLC is a third party collection agencyUpon review of your inquiry, I determined that the following concern was raised: ? Consumer stated that credit removal was refused? Consumer stated that representative was rudeI personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the fileUpon conclusion of my internal investigation, I determined the following: ? It is not practice to delete from credit, as was stated on the callHowever, in order to provide a better consumer experience, we have submitted a request for credit removalI hope that this sufficiently addresses your concerns; however, I encourage you to contact me at je***@phoenixfinancialsvcs.com if I can be of further assistanceFederal law requires me to inform you that this communication is from a debt collectorSincerely, Justin E***, CompliancePO Box 361450; Indianapolis, IN | 855-342-6567 This communication is from a debt collection agencyThis is an attempt to collect a debt and any information obtained will b
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. However may I please receive something in writing with the account number associated with this collection so I can follow up with the credit bureaus as well as to keep for my personal files please. I thank you in advance!
Regards,
[redacted]
Please see our response attached. Thank you,Justin E[redacted]Phoenix Financial...
ServicesJanuary 20, 2017 Revdex.com of Central Indiana 151 N Delaware Street #2020 Indianapolis, IN 46204-2599 ID [redacted] Ms. [redacted], Please accept this letter as sufficient response to an inquiry I received regarding [redacted] on January 19, 2017. We at Phoenix Financial Services LLC strive to deliver professional and friendly service to all consumers. Furthermore, we respect the laws and the state and federal agencies that oversee compliance. I appreciate this issue being brought to my attention. Phoenix Financial Services LLC is a third party collection agency. Upon review of your inquiry, I determined that the following concern was raised: ? The consumer states the account was paid previously. ? The consumer states the account has not been removed from his credit report. I personally conducted an internal investigation, which consisted of the following: ? I reviewed this file as well as all notes that are associated with the file. ? I also spoke with the client regarding information in their internal files. Upon conclusion of my internal investigation, I determined the following: ? I have sent to the creditor to review this dispute. The creditor does not show a previous payment. If the consumer can send a copy of the payment, this will assist with research. Our email address is [email protected]. ? We do show a request for removal sent to the credit bureaus on 11/01/2016. However, we have submitted a manual duplicate request for removal to hopefully expedite the removal. The confirmation for this removal is [redacted]. I hope that this sufficiently addresses your concerns; however, I encourage you to contact me at ke[redacted]@phoenixfinancialsvcs.com if I can be of further assistance. Federal law requires me to inform you that this communication is from a debt collector. Sincerely, Kimberly E[redacted], CompliancePO Box 361450; Indianapolis, IN 46236 | 855-342-6567