Shop Jeen

Hi [redacted] ! So happy to see that the sweaters finally arrived! Very jealous to hear that you live somewhere where it is already summerI'm still wearing my coat here in New YorkEven though these came in much later than expected, we hope you love them! I'm sure they'll be just as cute next winter or when you go to a freezing cold movie theater or grocery storeYou should also have received a 30% discount code via emailThanks :)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company's response is a complete lieI responded to the email and sent several emails afterwards for order statusAlso, the company never refunded money as stated In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Shop Jeen regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Shop Jeen has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because They are lying, I looked through my entire account on both [redacted] and my bank account, and neither has a refund from SHOPJEEN in the amount of what they said, which would not be a FULL refund anyways, I spent almost 70$ and that is what I wanted in a refund anyways In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The item was shipped on 1/ [redacted] via tracking [redacted] confirmed delivered

This customers order has been cancelled and she has been issued a full refund

I purchased about $worth of merchandise on their Black Friday SaleI empathize with the time of year I decided to make my purchases, but Shop Jeen guaranteed merchandise would be shipped out in time for the HolidaysOn 12/ [redacted] I became very weary of where my items were and saw that I was partially refunded because of my items was out of stockWhen I reached out to customer service asking where my other items were I was told that I could not be refunded for them because they were sale items - disregarding my question for trackingI took matters into my own hands and filed a claim with [redacted] because of the total disregard to customer service from Shop JeenI was finally refunded the rest of my money, but it is a shame because their merchandise seems great but I guess all that glitters is not goldI would never recommend this company to someoneI'm sure that they have loyal customers who would gladly wait around months for their merchandise, but do not promote quick shipment if it will not be offered

Hi, We are very sorry that this customer has had such a bad experience with us during our moveWe understand all the issues that have risen from the move are completely at our fault and we have been working as fast as possible to resolve themFor this order, I have spoken to the customer multiple times through email and [redacted] messages, keeping the customer aware of our shipping delaysOur last conversation was yesterday through [redacted] We have started shipping and are slowly but surely getting to all our old ordersThis customer has been offered refunds or store credit for the cancellation of their order and since our conversation yesterday, has chosen to wait for their order If they still want it canceled and refunded, please just contact us back so we can do this immediatelyIf there are any other questions or any things I can help with, please let me knowThank you!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Shop Jeen has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

Hi [redacted] , As noted on your invoice as well as the item title and description, you purchased an item on pre-order. This item ships in 2-5 weeks from order date. We apologize for the delay and promise we are doing everything we can to receive this item as soon as possible from our vendor so we... can ship it to you. We can offer to send you another item from the store if you don't want the backpack anymore.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

At this time, I have been contacted directly by Shop Jeen regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [Your Answer Here] I keep emailing shop jeen and always get back the same exact response saying that their "moving" and a bunch of bull The emails I have been receiving are from someone named 'Kassandra' not from the actual store I'm thinking this store is a huge Internet scam In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have yet to receive any message from Shop Jeen regarding my complaint ID [redacted] They have not resolved my problem nor have they contacted meI am not satisfied with how they are handling this issue Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response provided that ShopJeens website states clearance jewelry is final sale regardless of imperfections is a 100% lieI have attached a snapshot of their websites return/exchange page from the day I contacted them about this issue, nothing of the nature was statedAt this point Shop Jeen & it's reps are blatantly lying, have no respect for their customers, or care to even seem ethical & this needs to be clear to their customers Sincerely, [redacted]

At this time, I have been contacted directly by Shop Jeen regarding complaint ID [redacted] , however my complaint has NOT been resolved because: Shop Jeen is still beating around the bush and are delaying the process of returning the itemI have contacted them TWICE to send me the offered pre-paid shipping labelIt has been a week and I still haven't heard back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hello, I had emailed this customer back on 9/ [redacted] and let her know we were experiencing some delays in shipping and would get back to her as soon as I couldI have included her tracking number below and was sent through USPSTracking shows that the item was delivered on Monday 9/** Tracking number: [redacted] Thanks for your help! [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have requested that they just refund my money because I no longer need this sweater as it has taken more than three months to get without any good response from this business They claim to have sent it out, but I no longer wanted it and feel that my complaints to the company have fallen on deaf ears I do not want the product anymore, I just want my money back In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Actually this is not the first time I have requested either a monetary refund or my merchandise through email and I do have the email traffic to verify. However, I am willing to settle for the money which is $(three sweaters at $each totals $165) I would like this to be sent to me in cash or cashier check as I do not want Shop Jeen in my account or dealing having my card information. I will not consider this complaint resolved until I receive the money however because I feel like it will allow Shop Jeen to be off the hook with the Revdex.com and they will neither send the money nor the merchandise and it will go unresolved. I say again...how long does this so call merchandise take to arrive when ordered online in November? That is bad business...I would like my money...$165. Once received I will respond back as resolved
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
***