Shop Jeen

Pre-Ordered items are final saleIn light of the delay, I'm happy to make an exception to this policy and facilitate an exchange or a store credit

Hi,So sorry the item you received arrived damaged. We will have another sent to you right away. Feel free to email me personally if you have any other issues at ***

We are very sorry about the delay, and have refunded shipping expenses to reflect thisThis customer will be receiving the sweater that she ordered

Hi,Again, I have attached proof that shows you were refunded. Including your order number, name and billing/shipping information, and the date and time you ordered. Not sure what other proof I can provide. Perhaps you could contact your credit card company to confirmBest,***

I was a huge huge fan of shop jeen until my last order
I ordered a pair of shoes that when they arrived they were gigantic My physical receipt that I got with my order, states NOTHING about not being able to return shoes
I contacted customer service (multiple times before I got a response over weeks later) to see if I could just get the smaller size I was told I could get a 10% code and REORDER the same shoes (that I had gotten for 30% off the first time around) But as far as the shoes that are too big, that I spent over $on, I was told, literally "Unfortunately, there is nothing I can do."
Needless to say I am beyond pissed off, because I just threw away money on something that will never be worn and can't be credited to get the appropriate size As much as I love the merch, the customer service rep, was completely useless and wouldn't lift a finger to help out a loyal customer Just thought I would share my crappy experience since nothing was done about it and that I will never place an order again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
The companies website in no way said there was not an option for return if the product was received damaged or exchange for sale itemsAfter my correspondence with "***", she added that sale items are final saleThat in self is concerningI have snapshots of the companies return policy page before & after Also have a complete transcript of the chat savedOne of the items I received was damagedI was not interested in returningI was offered an exchange but the same item was not availableThis company is misleading, inconsistent & unethical in it's practicesI was told by "***" which is also documented in the chat Transcript that b/c this item was on sale I should have assumed the risk of damage even though it was not stated anywhere on their site that this was a possibilityI was also told that if I had paid full price I would then have been able to expect Shop Jeen would stand behind their productThis is unethicalYou can't not sell damaged goods at any price without disclosing some form of "as is" policy to your customer
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We paid this customer's invoice

Revdex.com:At this time, I have not been contacted by Shop Jeen regarding complaint ID *** I have contacted the store via email easily over a dozen times with NO RESPONSE FROM THEMSincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

Hi,
We are happy to refund this customerThe traditional refund that we originally attempted to process did not go through because the transaction date is too oldI have emailed the customer offering to PayPal the amount directly to her or to issue a store credit in the
same amount, whichever she prefers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter will be resolved as soon as I receive the amount they owe me. At this time I have no proof that they have credited the amount to me on my paypal account
Sincerely,
***

This is the first time the customer has requested a refund for the sweaters, which we would be happy to grant due to the delay in shipmentWe are also happy to wait and send out the sweaters once they do come inIt is completely up to the customer, all she has to do is let us know if she would
like a refund now or if she wants to wait for the sweaters to be deliveredSending the sweatshirts now is not an option as they have not arrived from our manufacturer yet

Hi, we apologize for the delay with this orderWe had explained on previous emails that our system had a logistical issue where inventory showed inaccurate amounts of merchandiseWe've fixed the problem, and as promised shipped the Hello Kitty Shoes to the customer this weekSince it's an
international package, it will be delivered between 14-business days
Please accept our sincerest apologies!

HI ***,I hope all is wellThank you SO MUCH for ordering from us! Sorry that you have had trouble reaching us! We have been extremely busy with the holidaysI'm so sorry to hear that you are unhappy with your purchaseBut good news! We do EASY
RETURNS! We can either send you a PRE-PAID shipping label to use, or you can send the goods back to us at the address below using your own postagePlease write the RMA# on the outside of the box. It's THAT easy!Your RMA # is: ***Returns Address:Shop Jeen*** *** *** **
** *** ***
*** ** ***Once we receive your returned package you will be contacted with the option to receive a store credit code or refund detailsPlease note that we do charge a $processing fee which we waive if you choose the store credit :) Please let me know if you need anything else & have a great day!xoxo

Our policy CLEARLY states that sale items are ineligible for returnI added a sentence to reiterate that

The product description for these earrings specified that these are final sale

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[That photo has no proof that that was even my order, and you are claiming that you already refunded me, and now you say you cannot refund me?]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***,
and have determined that my complaint has NOT been resolved because:
I would like a refundThe sweater was ordered in DecemberI was told I would receive it in early FebruaryIt is the second week in MarchI live in Texas it is hot here, I have no use for the sweater nowIt was not delivered as promisedI am not satisfied with the company, as I have stated before, this company had no problem taking that money off my cardIf the customer is saying that they are not satisfied you don't overlook that and just do what you wantI should have been accommodated with a refund*** the customer representative went back and forth with me on this matter, she also went on to tell me that my thoughts were negative towards this matterYou don't talk to a customer that way, I have a right to feel what I want to feel especially when my money is involved, and considering its not my fault that the shipment was so lateWhen a company doesn't deliver as promised, the company should seek to fix the problem especially when a customer has taken a risk in patronizing that companyI question their business and integrity now and other than a refund, I am no longer interested in any of their products
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I used to really enjoy Shop Jeen's clothesI love Erin's story and think it's really endearing that she started this place by herselfShop Jeen's clothes are definitely unique and that's why I gravitated towards ordering from them
That being said, they hands-down have the worst customer service I have EVER experiencedI placed an order with them for a Pika Pillow Pal, basically a pillow pet, as a gift for a friendWhen I was packing it up to give to him, I noticed there was a hole, about the size of a quarter already, on the seam of the velcroI brushed it off and just sewed it back up myselfThey never told me I would be sold a product with a hole in it, but I gave them benefit of the doubt
My last straw with them was with a shirt I orderedUpon receiving the shirt I noticed it had a foul order to itIt straigsmelled like body odor, the most putrid smell of sweat you can imagineIt was obviously a top someone just wore once(and sweated furiously in), then returnedI tried it on and immediately regretted itAfter I took the top off the horrible smell of sweat was on me and I took a showerI contacted Shop Jeen and they took four days to respond to meAfter they directed me to someone to discuss returns, I asked how they could send me a piece of clothing that reeked so bad of someone else's sweatedThey simply said they apologized for the "error" and that their clothes go through "quality inspections"Clearly not, but okay they can provide their standardized, robotic answerThey said they could send me a return shipping labelI said yesThey took two days to send me a shipping label, just with the message "see shipping label attached"I found this funny because they post COUNTLESS *** posts a day advertising their clothes, but they couldn't find time to send me a shipping label? And they did not even offer me a real reason as to why I was sent a sweaty shirtThey did not careAny other store would have provided some sort of explanation, or at least excuse, but not Shop Jeen
None of customer service people that work at Shop Jeen actually care about their customers and it is sadI used to really love their clothes and their story as how they came to beI told everyone to shop there, to support an up and coming businessI regret all of that because they truly don't care about their customer if there is a problem with the orderNo one actually owned up to the fact that they messed up my orderQuality and customer service is not their priorityI'm done shopping thereGood luck to all who order from Shop JeenIf you have an issue with your order, you're basically on your own

Revdex.com:At this time, I have not been contacted by Shop Jeen regarding complaint ID ***.Sincerely,*** ***