Shop Jeen

Hi,
We are very sorry that this customer has not received their order yetWe understand the issues that have arisen due to our move and we are trying to resolve all of them as soon as possibleWith that being said, I have looked up this order and the customer has already been
contacted for a refund or store creditThe items they ordered are no longer available to be fulfilledWe are very sorry that we ran into this discrepancy with our inventory and we will work so that his never happens againIt was a problem that accompanied our move.If there is any other information I can provide or any other questions, please contact us backThank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

At this time, I have been contacted directly by Shop Jeen regarding complaint ID ***, however my complaint has NOT been resolved
because:
They've contacted me and told me they would process the refund eventually (cannot give me a timeframe) but still have not done so
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi there!
I have taken a look into the claim and refunded the customer's credit cardAs per our customer care policy, we are not responsible for items once they have been shipped out but we did go against our policy and refunded the card for the full amount, including shipping
costs
Please let me know if you have any other questions
Best,
***

Hi,So sorry for the issue you are experiencing with your Shop Jeen orderYour order was shipped 2/*/via *** *** *** tracking number *** to: *** ***
** *** ***
**
*** ** ***Per, *** you requested that
the package be forwarded to another address on 2/**. If this is no longer the case, please contact the post office to get the package delivered to your current address Please let me know if you require any further assistance. Best,***

At this time, I have been contacted
directly by Shop Jeen regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here]
I have not been refunded yet.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

Hi ***,
I have been in touch with the customer and as I told him, the pillow is made to order and gets printed and shipped from a seperate warehouse, and thus can take a bit longer than the other item or items in an orderI have reached out to our warehouse and they have informed me that they are printing the item as we speak and if should be getting sent out this weekI will pass this information along to the customer and please let me know if there is anything else I can help with
Best,
***

Hi,
We are very sorry that this customer experienced issues with us during our move. We understand that this is at no fault of the customers, it is our own, and we have been handling all issues with the greatest care.With that being said, this customer contacted us October [redacted], to...

cancel their order. It was canceled and the refund processed out of our account on October [redacted]. On our customer care page we state that a refund will be processed from our account within 14 business days. We also warn the customer that banking institutions may require additional days to process and post the transaction. If the customer has not received their refund yet, this is most likely the reason why.If there is anything else I can do to help or any more information I can provide, please contact me at the above email address.
 
Thank you.

Hello! According to your tracking information, your sweater was delivered on the [redacted]:)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
A store credit is fine please let me know how to redeem it.
Sincerely,
[redacted]

I don't see any unanswered emails from [redacted]. I see one email from that address in December which was immediately responded to. These PRE-ORDER sweaters will ship out before the end of this month.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
...


#[redacted]
 
So this is funny timing, how as soon as I start complaining, the company in question just emailed me with an excuse saying my item took longer to prepare and will be shipped, so I don’t know if this complaint can be placed on hold until I receive my item, so send it either way, thank you
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Shop Jeen regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Shop Jeen has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]

Hi [redacted], As noted on your invoice as well as the item title and description, you purchased an item on pre-order. This item ships in 2-5 weeks from order date. We apologize for the delay and promise we are doing everything we can to receive this item as soon as possible from our vendor so we...

can ship it to you. We can offer to send you another item from the store if you don't want the backpack anymore.

Revdex.com:At this time, I have not been contacted by Shop Jeen regarding complaint ID [redacted].Sincerely,[redacted]

This customers order was flagged as a security risk to our system because the billing address and name did not match that associated with the credit card.  A verification email was sent to the customer on 1/*/ 15 however, we received no response and there for cancelled the order.  The...

funds have been returned to the original form of payment.

Revdex.com:At this time, I have not been contacted by Shop Jeen regarding complaint ID [redacted].Sincerely,[redacted]

Hello,
I had emailed this customer back on 9/** and let her know we were experiencing some delays in shipping and would get back to her as soon as I could. I have included her tracking number below and was sent through USPS. Tracking shows that the item was delivered on Monday...

9/**.
Tracking number: [redacted]
Thanks for your help!
[redacted]