SIC Metal & Fabrication,LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10035187, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below ---------- Forwarded message ----------From: Date: Wed, Jun 25, at 10:PMSubject: Re: You have a new message from the Revdex.com serving Western Pennsylvania regarding complaint #10035187.To: "[email protected]" Hello, I'm sorry but this is the first update I've seen from the Revdex.com since seeing SIC Metals responseTheir reply is not accurateI have not been directly contacted with a revised delivery date or status despite me reaching out to them again by phone and email This issue is not resolved as I have not received my trailer, delivery date or a direct response to my concernsPlease update the status accordingly as this matter is not resolved Thank you [redacted] Sent from my iPad

Mr [redacted] has not responded to calls or emailsHe is welcome to schedule a pick up or delivery of his trailer with Curtis S [redacted]

Re: Complai [redacted] This letter is in response to the complaint ID referenced aboveWe have contacted this customer and informed him that we are working to complete his trailer as quickly as possibleThis customer's product is in production, however, we are awaiting final parts needed to complete constructionWe anticipate these items to arrive at our facility within weeksOnce we have these items in house, we can provide this customer with an expected date of completionWe will continue to work with this customer to complete his order and do all we can to resolve the supply delayWe will also continue to work with the Revdex.com to resolve this issue as quickly as possible Please let us know if you require any additional information regarding this complaint Thank you, [redacted] *** [redacted] Owner SIC Metals & Fabrication, LLC [redacted]

I must admit, I was a little skeptical of Cargomaxxx with some of the reviews out there but Bruce quoted a good price and Curt made sure my trailer was shipped fast and on timeThe trailer exceeded the quality I was expecting and overall I was very pleased with my experience with SIC/Cargomaxxx If you are looking for an aluminum trailer, I would highly recommend these guysFast delivery and good pricing with one of the nicest trailers I've seen on the marketThey even set up delivery to my house

I picked up my trailer from SIC last week and it could not have gone better! Great quality and completed ahead of schedule. Bruce and Curt responded to all my questions quickly before the sale and then followed up with photos of my trailer being built before pickup.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I received the response from SIC MetalsI’m not satisfied withthe response to my complain In response, SIC Metals inform me, they can’t refund mymoney, because material to build my trailer was orderedThis is news to me.SIC Metals never said, material was orderedIf this really happened, they should be able to provide concrete completiondateMy original order should be completed in timely manner It never materializes forcing me to opencomplaintAs stated farther in response to my complain:” You agree by signingthis contract that you accept the terms and understand that delays are possibleas this is a fully customized, built to your order product, and is not astocked, mass produced or retrofitted productYou also agree that yourdeposit/payment will not be returned to you if construction on your product hascommenced or materials have been ordered for your product.” Yes I understandsuppliers can delay deliveryI don’t believe suppliers delay deliver as longas six monthsNow about commenced:” Commence is a fancy way of saying begin atthe start of a formal event such as a meeting or war” Here is my proposal :instead using fancy language, refund my moneyI don’t believe SIC Metalsstarted work on my order There is noproof they did In previous letter,SIC Metals stated:” These delays can be a factor in the production of saidtrailer of this orderDelays can be longer than anticipated by SIC Metals& Fabrication, LLC., these delays can effect estimated completion times upto twelve weeks ” TWELVE WEEKS PER CONTRACTPlease explain thisAnd the last:Here are the all information from our contract about mytrailer:Product CARGOMAXXX6.5' x 12' Custom Built Tandem Axle Aluminum Utility Trailer $3600.00Special Request 4"DEXTER EZ-LUBE DROP AXLES REQUIRED NOTES: 6.5' x 12' 7000# Juggernaut TANDEM axle specs: (**TRAILER MUST NOT EXCEED 16' 6" IN TOTAL LENGTH**) Actual USEABLE Deck Size is 78" (6.5') x 144"(12') Full Aluminum construction except for coupler, axles, andrunning hardwareFull Heavy Duty Aluminum Box Tube Frame and Cross members5/16" Heavy duty coated steel couplerDual 3500# (4" DROP) Dexter spring axle3500# Springs and hardware15" HD Aluminum wheels15" RADIAL Tires.15" Matching Spare Tire and Wheel.Full Bi-fold Rear ramp 3500# for easier loadingQty(8) LBTie downs near each corner mounted incross members.CARGOMAXXX Triple Tongue© integrated frame system5000# Top wind jackJack sand/mud/wheel plate.CARGOMAXXX C-Deck© Floor.Stake Pocket Side and Front Rails.GVWR 7000#wheel electric brakes (inspection required in Pa.)Full Electric Break Away system with battery and automaticchargerRemovable Aluminum Diamond Plate fenders.Aluminum Fender Backs.Heavy Duty Safety cables or chainsStandard 7-way plug for lightsLED lights and reflectors.From SIC Metals response: “ as this is a fully customized,built to your order product .” I don’t understand meaning of FULLY CUSTOMIZED.As stated in contract the only Special Request are 4” drop Dexter AxlesAxlesare shipped assembled from factory, so SIC Metals have nothing to do withthem, just install on the trailerI hope Revdex.com will understand my concernI paid in full and I’mexpecting to get the job done(in timely manner)I hope, Revdex.com as mediator, can talk to SIC Metalsto provide trailer completion date or issue refundI read many complainsonline abut SIC Metals.(I should read before I placed my order) My case is not individual caseIt is sound like commonpractice by SIC Metals: taking money from costumers and not completing work on timeIf Revdex.com have no power tofinish this case, I’m ready to present my story in Small Case Court or Attorney General and IRS.Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

To: Revdex.com of Western Pennsylvania [redacted] ***Re: Complai [redacted] This letter is in response to the complaint ID referenced aboveThis customer has been sent a letter about his trailer as he has contacted us about reselling his trailer via a second partyWe are currently awaiting his response to our letterWe will continue to work with the Revdex.com to resolve this issue as quickly as possible.Please let us know if you require any additional information regarding this complaint.Thank you, [redacted] ***OwnerSIC Metals & FabricationLLC[redacted] Direct: [redacted]

This is the best built trailer you will find for the money.The quality and workmanship is second to noneMine towes like a dream don't even know it is back their

The business owner was kind and courteous and treated me with great respectHe went a miles out of his way to deliver my trailerthe trailer is made very well its probably the best trailer on the marketI recommend cargo maxxx to every one

After a long delay in building, my trailer arrived this week! I know there were some deliver issues from SIC Metals in the past but Curtis Snell has been working with SIC to get current on all their backlog of orders The communication was awesome and the trailer was even better I am a perfectionist and my trailer exceeded every concern I had I specifically order this trailer from SIC Metals because I did not want to order another out of the box trailer and get it home only to do 6-modifications to suite my needs I even added and changed the order during the build and they met every one of my requests I could not be happier! Curt and Bruce are good guys and stand behind what they promise! If they get their current backlog current I would not hesitate to recommend them to anyone!

I am impressed with the craftsmanship of these trailers Lot's of attention to detail My favorite thing about my trailer is the balance You can lift it and move it with one hand!

I was looking for a 5xaluminum trailer with solid sidesNobody makes one except for Bruce Sure, you can add on some sides to already expensive big name trailers, but they aren't as strong as an actual welded box & you'll spend more Also had Bruce fabricate a really strong removable cross brace to attach j-cradles for my kayaks He also beefed up the light brackets, so they could be used as a step Tows so nice, you can forget it is back there sometimes

I ordered a trailer, invoice number *** for a cost of $ I made a deposit of $in November As of today, I still have not received my trailer and the delivery was supposed to be by April I have emailed them several times asking for the trailer or a refund They have not responded to my request as of today, May 13,
All I ask is for the trailer to be made and delivered I will gladly pay the balance of the bill If they cannot deliver the trailer as promised, I would like a refund

I purchased a CARGOMAXXX 6' x 4' aluminum utility trailer I requested the trailer be available about ten weeks out, as I had a lot going on in late summer and early fall I was contacted a couple of weeks before the scheduled date to confirm things and was told they had another trailer going to Salt Lake City, did I want to have my trailer hauled with that one I opted to have the trailer delivered to the Kansas City area on Oct20, where I was visiting relatives After driving about miles Curtis was right on time at the designated drop off point
I am thoroughly delighted with the quality of workmanship and the professionalism of the employees I was in contact with I would highly recommend their trailers

This conduct of this business was spectacular! From initial contact to the (voluntary) home delivery...it was customer service second to none

Great people to work with Good communication, very fast in production and deliveryAlso, their trailers are just way better than anything else out there that I could find I would absolutely buy from them again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The new management at SIC proved to be responsive
and the trailer that was ultimately delivered is of the highest quality
Regards,
*** ***

I picked up my trailer from SIC last week and it could not have gone better! Great quality and completed ahead of schedule Bruce and Curt responded to all my questions quickly before the sale and then followed up with photos of my trailer being built before pickup

Excellent people and great product