Signature Productions

Review: I recently purchased a hot tub in Binghamton, NY. I am appalled at the lies told to me by the salesperson about the

Hot tub qualities and featues. My main compliant is the the hot tub has been broken since delivery. I contacted the manuafcturer several times and the issue is still not resolved.

It has been over three weeks now and all you do is refer me to the manufacturer.Desired Settlement: I would like signature productions to stop nisleading the public about the hot tubs they sell and refund my money qand pick up the product. I am totally dissatisfied

Business

Response:

To whom it may concern, [redacted] came to our place of business on 06/19/2015. The customer selected a floor model spa that we delivered to their residence per our contract agreement. All sales are final and there are no refunds, exchanges or cancellations as stated in our contract and floor models are sold “as is”. If the customer is under the impression that the spa is defective or otherwise unusable because of flaws in the manufacturing process, the customer is covered under a manufacturer’s warranty and can contact Barefoot Spas at (804) 298-3950. We have reached out to the manufacturer to get the chain of events regarding the customers repair, a technician was dispatched and determined that the keypad was defective, and a new one has been send out by the supplier. If you have further questions please contact us!

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I do not consider your answer appropriate and /or acceptable.First of all I was not told that sales where final. I am very upset about the misrepresentation the product , guarantees and features and promised items.The manufacturers guarantees are obviously bogus. I have contacted them several times. The hot tub you sold me.. not the manufacturer is defective for about a month so far.Also the prices of the Hot tubs where never posted so the only way one could get that information is through that salesperson. Also I tried to contact the salesperson on several occasions with no response (customer service ??)If you ask me your business model is designed to deceive and rip off consumers.So please make this right !!

Regards,