Signature Productions

To Whom it May Concern, We apologize for any confusions related to the financing process. If the customer was approved for financing and decides she does not wish to proceed with the line of credit offered by the finance company, we strongly recommend contacting the financing company directly...

and informing them so they can take the necessary actions to close the account. We do not house an account for Miss. [redacted] nor did we process a sale against the line of credit she was approved for, so any issues regarding that line of credit need to be handled with the finance company directly. Please call our customer service department at (804) 325-8094 if you have any questions regarding this matter and we would be happy to assist.

To whom it may concern, 
The delivery for Mr. [redacted] has been scheduled. Please let us know if you have further questions!

We are refunding this customer the amount for the labor on the defective spa. Customer is happy.  Shawn G[redacted] – Customer Experience

To whom it may concern, 
Please see the attached tracking confirm for the cover that was drop shipped to the customer by our supplier, 
[redacted]Please let us know if you have further questions!

To Whom it May Concern, 
Mr. [redacted] purchased a spa from a distributor of ours, Signature Productions. Although we are not involved in the sales process or the delivery, our records indicate that the customer selected a floor model from an event the distributor hosted. It is procedure...

for all floor models to be inspected on site, and the customer would have signed off on the condition of the spa. It is also procedure for the customer to sign for the condition of the product at the time of delivery. If the condition of the product at the time of delivery was different then that of the condition in the showroom, and the customer noted it on the delivery ticket, he should contact the distributor to resolve the issue. The customer is welcome to contact our customer service for any questions regarding maintenance or warranty and we would be happy to assist him.

[redacted],
Hello, I hope you're having a nice day!! I am writing this in response to Complaint# [redacted] by [redacted]. As you will see in the [redacted] documentation labeled [redacted] that this customer did purchase an[redacted] from Signature Productions on 1/25/2014. At the time of sale, the customer signed our Purchase Agreement which by means agreeing to all of the Terms and conditions of the Purchase Agreement. You will see that it clearly states below the customer's signature that. "ALL SALES ARE FINAL-NO REFUNDS-NO RETURNS". This purchase was not made in-home via Door-to-door or at a temporary location in [redacted]. Our only place of business, or permanent place of business in that city, is the exhibit hall at the [redacted] as listed on our Business License which I have also [redacted] for review. The Address on that License is the [redacted] and it is not a Transient or Temporary License, it is a standard Business License. Just to reiterate, we did not sell this product in home, this customer came to our Business location.
I have also [redacted] the Delivery Acknowledgement copy of our Sales Agreement where you will see on the right hand side of the page, the customer did indeed accept the delivery, it was not placed in their driveway but put in place on their property at a location that they authorized and identified to the 3rd party delivery crew. They willfully accepted possession of the product. The Delivery was Made on Monday the 27th, approx. 2pm, just two days after the Purchase Agreement was signed. It wasn't until the 29th that a cancellation letter the customer refers to in the complaint was post marked.
It is my understanding, after speaking to [redacted], the [redacted] of Signature Productions, that the customer called the sales person and ended up speaking to [redacted] the day after purchase. He was inquiring about wanting to change the color of the unit's exterior. [redacted] explained to the customer that since he purchased a unit that was in stock, as "FLOOR MODEL-AS-IS" as stated on the sales Agreement, printed on the contract in the serial number block, there was no way to change that color. Furthermore it was explained that Signature Productions only offers that model in the one and only color he did agree to purchase. After that conversation, I state again, the customers willingly accepted the delivery and told the delivery crew exactly where on their property to place the unit when it was delivered.
I have also [redacted] the certified letter [redacted] sent in to our office, post marked January 29, 2014, in regards to what he believes the [redacted] Cooling-Off Rule means. If interpreted exactly as he has listed in the letter, which may or may not be the [redacted] Rule in it's entirety, he wrote, (which does not apply to this purchase) that the [redacted] RULE states 3 days, not the 4 days as indicated by the time period between his dated sales agreement and the post mark on his certified letter. His letter also states that the [redacted] Rule does not apply if he signed a document waiving his right to cancel, which he did by signing the purchase agreement which clearly states "ALL SALES ARE FINAL-NO REFUNDS-NO RETURNS" . Finally the letter states that the [redacted] Rule only applies to Door-to-Door sales pitches or Temporary Business locations, which we have shown is not the case here. The "Normal" Business location where we conduct Business in [redacted], as listed on our License is the address where the purchase was made.
In closing, this customer is trying to find a loop hole in the law to return a product that he willingly purchased and accepted delivery of because he changed his mind after entering a binding agreement due to his desire to change the color of the merchandise. Signature Productions has fulfilled every aspect of the terms and conditions of the purchase agreement entered into by both parties regarding this purchase.
[redacted]
Please let us know if there is anything else we can do to assist in this matter.

To whom it may concern, Based on the description provided by the spa owner it sounds like the unit be installed incorrectly, which is common. All units pass electrical testing prior to leaving our facility. [redacted]s does not sell directly to the consumer, and recommend that the...

customer contact the distributor they purchased the spa from for any questions regarding the sale or service of the spa. [redacted] contact information is ([redacted]. Thank you!

We have spoken to Mr. [redacted] and advised that the sales person was misinformed, and it is always 6-8 weeks for a factory order. Regardless we are working to get his spa out to him sooner and have relayed as much to him via email and phone.

To whom it may concern:We do not sell the internal components of devices such as pumps individually, we only sell the devices whole. The cost of a replacement pump is $[redacted]. However, it may be possible to purchase the impeller directly from the pump manufacturer. The name of the manufacturer,...

make, part number, and serial number will all be found on the label of the pump itself.For example, if the manufacturer is [redacted], then you can find the impellers here: http://[redacted].com/[redacted].[redacted] Another option would be to purchase the impeller from an aftermarket supplier. We recommend using [redacted]

On 3/5/16 I purchased a barefoot spa's hot tub with a cover. It was priced as one unit. Total price was $[redacted].00 The Invoice#/purchase agreement # is [redacted]. The spa serial # is [redacted] model [redacted] . It was financed thru [redacted] From the research I have done a spa cover can cost anywhere between $[redacted] - $[redacted]. I am working on getting the exact cost for this specific cover. I have contacted Barefoot spa's/Signature Productions about this issue advising them them 3/6 when they called to inquire about how the delivery went. They advised and gave me the # to contact [redacted] Spa covers. [redacted] covers claim its a tear that I did. (Which I later found out from other Revdex.com complaints that that's how they operate. (blame the customer) Then they requested I pay to mail it to them and they would repair it, which is ridiculous because it would cost me more to pay the postage for mailing it, newer mind the cost involved in getting it boxed to ship, then it would to just go buy a new one. Also I don't want a repaired NEW Spa cover. I want a NEW one without defects which is what I paid for. Then I made a Revdex.com complaint against Signature Productions and [redacted] Spa's. I also called [redacted] bank today to put in a claim and dispute the spa cover portion of the charges

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I have received the cover and it has taken over a month. How would you like to have a company be so inept and only send you part of item you purchase?

To whom it may concern, We do not sell directly to the consumer, and recommend that they contact their dealer for service. Based on the information provided by the customer, they should be contacting Spa Blowout. They recently made some changes in their customer service department that may have...

had an effect on their ability to reach someone, but those issues have since been resolved. They can be reached at ([redacted]. Thank you!

To Whom it May Concern, Mr. [redacted] purchased a spa from a distributor of ours, Signature Productions. Although we are not involved in the sales process or the delivery, our records indicate that the customer selected a floor model from an event the distributor hosted. It is procedure for all...

floor models to be inspected on site, and the customer would have signed off on the condition of the spa. It is also procedure for the customer to sign for the condition of the product at the time of delivery. If the condition of the product at the time of delivery was different then that of the condition in the showroom, and the customer noted it on the delivery ticket, he should contact the distributor to resolve the issue. The customer is welcome to contact our customer service for any questions regarding maintenance or warranty and we would be happy to assist him.

To whom it may concern, It is unfortunate that we were not able to place the spa in the destination the customer desired. However, the equipment required to do so was not included in the purchase of the spa and was not available at the time of delivery. While the sales representative and/or...

delivery crew may have reviewed pictures provided by the customer, pictures can be deceiving. Neither the delivery crew nor the sales representative had seen the physical site prior to the time of placement. As stated in the purchase agreement the customer signed at the time of purchase, the sales representative nor the delivery crew can guarantee that the placement of spa in the destination of the customer's choosing can be completed without special equipment. The delivery crew gave the customer the opportunity to elect to have the spa placed in an alternate location while on site; if he did not want to incur the added expensive of the equipment required, and the customer declined. The delivery crew, the sales representative, and the office staff offered on more than one occasion to aid in finding the equipment needed to complete the placement; and the customer declined. If the customer would like to proceed with the placement of the spa in the destination he originally chose, we would be happy to facilitate the service to prevent any added inconvenience to the customer, but it would be at his expense. If you have further questions, please feel free to contact our customer service! Thank you!

To whom it may concern, [redacted] came to our place of business on 06/19/2015. The customer selected a floor model spa that we delivered to their residence per our contract agreement. All sales are final and there are no refunds, exchanges or cancellations as stated in...

our contract and floor models are sold “as is”. If the customer is under the impression that the spa is defective or otherwise unusable because of flaws in the manufacturing process, the customer is covered under a manufacturer’s warranty and can contact Barefoot Spas at (804) 298-3950. We have reached out to the manufacturer to get the chain of events regarding the customers repair, a technician was dispatched and determined that the keypad was defective, and a new one has been send out by the supplier. If you have further questions please contact us!

__X____  Other: Please provide the name of the business you purchased the spa from.  Was purchased from BAREFOOT SPAS hot tub and spas sales event that was held here in [redacted], Texas on or about 18 June 2017.  Sales person representing BAREFOOT SPAS was MAURICE GORDON cell...

number [redacted]....all of this as was stated in the initial complaint submitted.  My contact number is [redacted]...my email is [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID...

[redacted], and have determined that this proposed action has not yet resolved my complaint.  So far, they have taken my warranty information and we scheduled a technician to come out.  No parts have been mailed or sent nor has the tech even had a chance to view the new issue.  Due to the past customer service issues, I am hesitant to close my complaint based on one single phone call event.  In the past, the only way to get results was to file a Revdex.com complaint as I have done this time but as soon as I would close it, customer service disappeared again.When the tub is completed timely, I will be satisfied to some extent.  No one has even spoken about their "lemon" policy to me since I wrote the complaint.  The agent told my husband if we wanted our money back, we would have to sue the company. 
Regards,
[redacted]

I have made contact with this customer and asked him to give me a call. I would like to try and help this customer get a positive resolution, but need them to give me a call.

To Whom It May Concern: Thank you for contacting us. We have received the concerns brought forward by [redacted] and are working to address his concern in a timely fashion. At Signature Productions we value our customers and take these matters seriously. We will respond to you in...

detail once our investigation is complete. Thank you,Gustavo [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]We never received any parts.  Communications ceased because Spa Blowout quit returning our calls.  In fact at the end the numbers we called from our phones quit answering.  I left Shawn a reply on the VM and hope to speak to him.  I finally paid an outside vendor to fix the plumbing that was reversed so we could even use the spa.