Signature Productions

To Whom It May Concern: Thank you for contacting us with this information. We have received the concerns brought forward by Mr. [redacted] and are working to resolve his complaint. At Signature Productions we value our customers and take these matters seriously. We will respond...

to you in detail once a resolution is reached.Thank you,Gustavo A[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.To whom it may concern;In response to Signature Productions reply I do indeed have something to say.  I will list them as stated in their response and also will forward the pictures that I had sent to them and they do show that this is not just merely a "scuff" as they have stated.1)  The customer selected a floor model spa and inspected it at the time of sale.                             Yes I did select a floor model at the time of sale and I did inspect it and believed it to be free of scuffs, marks or cracks of any kind at the time of sale.  Though I was not asked to sign anything that did say that I was signing that I had inspected it I did inspect it and know that when I chose that spa that there were a few marks where the salesman had walked into the [redacted] on the bottom of the [redacted] but did not note any scratches, scuffs or cracks of any kind.2)  The customer signed a purchase agreement which states that they understand that the delivery is handled through a third party and Signature Productions is not responsible for any damage to the product and/or  property during the delivery.             I did not sign to my knowledge any such purchase agreement nor was this mentioned to me at any time.  And if this indeed was the case then why was I never given the name and telephone number for the delivering third party so that I could work directly with them? 3)  The customer signed for the condition of the product at the time of delivery and did not note any damages.            I did indeed sign for the delivery of the [redacted] to my property.  When the men arrived with my [redacted] I allowed them to do their work.  When I saw the [redacted] on it's side in my yard and them using the cardboard box from the cover for the hot [redacted] to help in the moving of the [redacted] I thought this was a little suspicious but said nothing.  They never used a dolly of any sort to move the [redacted] and they only had 3 men there.  This is an 8' [redacted] and as such is a large [redacted].  Next thing I know they manhandled the [redacted] onto my back porch.The man in charge quickly put the cover on the hot [redacted], not securing it in any way, and handed me a paper to sign when I came out to see how things were going  He said that they were in a very big hurry because they had had a problem getting all of the [redacted]s out of the [redacted] and they were extremely behind because of this.  So he grabbed the paper and rushed off.  They ruined my yard by putting 6" deep ruts in it.  Did not put my grill back where it had been and also left the cardboard laying in my yard.  He did not screw down the cover and I had to have my husband do that when he got home from work.  But worse of all when I lifted the lid being all excited about my new [redacted] (and a little nervous because of how fast they had me sign and also the fact that I had seen my [redacted] on it's side) all of my excitement was quickly dashed due to the cracks in the corner of the top of the [redacted].  So I was not asked to sign to the condition only that it had been delivered. 4)  Upon receiving a call from the customer indicating the damages that were noticed after the time of delivery, we requested pictures so they could be forwarded to the third party delivery company.  Upon reviewing the pictures, it is our opinion that the "crack" is only scuff on the acrylic that can be cleaned with a magic eraser.  The delivery crew is willing to go above and beyond by returning to the customer's site to repair or clean the effected area as necessary, however they are no longer in the customer's area. When they return to the area they would be happy to assist in the interest of goodwill.                           First and foremost I want to begin this portion with the fact that I called them within minutes of the "third party delivery company" leaving my home.  If indeed they are so willing in "goodwill" to come and erase it with a magic eraser then why did they not do this immediately.  Secondly, if I thought that all this was was a scuff mark that I could indeed remove with a magic eraser why would I call for help?  Why would I not use my [redacted] and continue this action?  This is a crack that the longer it sits will cause other internal damage and I do not want to run into any further problems because Signature Productions refuses to send a representative to my home to let them see with their own eyes the damage to the [redacted].  Plus, I do want to point out, they did just say in the above statement that " The delivery crew is willing to go above and beyond by returning to the customer's site to repair or clean the effected area as necessary..."  As I stated in the original complaint that I feel for $[redacted] (approx.) that I deserve a brand new, not blemished or repaired [redacted] due to no fault of my own.                  I do not accept their response and I do so demand that they come immediately to remove their [redacted] from my property.  I have begun proceedings with both the credit card company, that I made the down payment with, and also with Syncrony Bank to stop all payment to Signature Productions.  I did not receive at my home the [redacted] that I bought and paid for at the time of sale.  If they do not remove said [redacted] within 30 days then I will be forced into further actions. Sincerely, Brenda L and Charles A Blumling[redacted] cc: Email and Pictures that I sent to Signature Productions on 1/12/17
Regards,
Brenda Blumling

The customer is reaching out to the salesperson and it sounds like this is a maintenance issue there is nothing wrong with the manufacturing of the hot tub. The customer is more then welcome to contact our customer service department at 804-325-8094 or Barefoot Spas at 804-298-3950 to assist with these maintenance issues for the best resolution results.

To whom it may concern, As the manufacturer, we do not sell directly to the customer. We recommend that the customer contact the retailer they purchased the unit from. Based on the customer's location, they purchased from Spa Blowout and their number is [redacted].  Thank...

you!

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 11118702, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
The first Hot tub was delovered cracked and broken.  It is laughable for them to say it is against their policy to make a replacement, when they delivered a broken tub , cracked, unable to hold water.  We did not sign off on delivery of the first tub, we wrote rejected all over the paper work.. We did not agree to the delivery of a second tub, we did not sign off on the tub and we were not even home when it was delivered, the delivery men were trespassing by being on my property without my consent or me being home.  Barefoot Spas instead of attempting to actually perform the definition of Customer Service,  makes up stores, lies and the very fact that they think that they can deliver a cracked and broken tub, thinks that this is an exception to their policy,  these people are thieves, liars and hustlers.  They haven't made an offer to resolve this issue, they clearly do not stand behind the lies of their salesman or their product, they are not a company that I want anything to do with .  A cracked and broken tub at a cost of $6303 is  acceptable according to these liars and hustlers, it is not acceptable to me.  The contract has a serial number on it, the tub that I have does not match that serial number, therefore, the contract is null and void and I fully expect a refund and will accept nothing less.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Barefoot Spas has never responded to my specific complaint. That there has been a complete disconnect and non-response when attempting to schedule the spa delivery the past two weeks.The most recent reply is that a vmail was sent to me Wednesday @ 5:08pm that they wanted to deliver the spa on Thursday.Prior to that vmail I had called and left messages Tuesday night, Wed @ 11am and 4:45pm.Finally a vmail at 5:08pm I called back at 5:15pm but no answer and I left another message.Regarding them wanting to deliver on Thursday; from day one of emails/calls/messages the delivery date was to be Saturday, 2/10 or 2/17. A weekday delivery is not acceptable. I work and am not at home.I am getting the run around and the main issue of terrible customer service has never been even acknowledged by either [redacted] or [redacted] or now [redacted] (who left message Wed @ 5:08pm).At this time I will not accept the spa and again ask that the order be canceled and a refund issued.
Sincerely,
[redacted]

This case has been resolved on our end. Customer signed all of the paperwork acknowledging all costs associated with the purchase. I will happily provide a copy of the financial paperwork if it is deemed necessary.

This company is the worst, very bad customer service ! If you see them in your town at a show selling spa's, rv's, boats, whatever crap they are pedaling. RUN, I mean RUN Forest Run. They do not care about you after the sale, they got your money and that's all that matters to them. They are just like the [redacted], lies, lies, lies. Never want to take responsibility, but want to blame any others that was involved in the deal. As you can see, I am one pissed of customer, they used some hack delivery guy and had damaged my spa and when time came to note everything, I was still in the backyard and the guy ran like a rat. I even took pictures with spa still on trailer, oh no, this was not good enough. So now it's pretty much my word and pictures against their denials. :( So Sad, PS Don't buy a Barefoot Spa, same run around.

To whom it may concern:The customer signed a purchase agreement that states that deliveries are handled through a third-party, independent contractor. The customer accepted delivery of the spa and did not notate any damages at the time of delivery. Under section VI. Limitations of Damages in the...

terms and conditions of the purchase agreement, it states "THE SELLER SHALL NOT BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING FROM OR DIRECTLY OR INDIRECTLY RELATED TO BUYER(S) USE OR INABILITY TO USE THE SPA REGARDLESS OF WHETHER SELLER RECEIVED NOTICE OF SUCH DAMAGE." The terms and conditions also state that "All orders are considered custom orders and are NOT returnable. ALL SALES ARE FINAL. NO REFUNDS. NO RETURNS. NO EXCHANGES". If the customer has additional question, she may contact customer service at (804) 325-8094.

To whom it may concern, 
[redacted] purchased his hot tub from a distributor of ours, and his salesperson is a representative of that company. Our customer service is always happy to help, and can be reached 7 days a week at (804) 298-3950. I do see where messages were left for...

myself (customer service manager) while I was out of the office on other business matters last week. I will contact the customer and explain that we are not the proper point of contact for compaint's about Signature Productions and see if I am able to offer any troubleshooting assistance with the customers water chemistry issues. Our system indicates that we spoke to Mrs. [redacted] on the 27th of January, at which time she notated they were able to resolve the problem and no longer needed assistance. Please contact me if you have questions!

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I purchased this hot tub from Barefoot not some representative. Frank [redacted] specifically told us he works for Barefoot spa while mentioning how they have been in business for 75 years etc.This hot tub was delivered to my house contaminated with white water mold infested in the PVC piping. I contacted Frank the day of delivery and received set-up instructions from him and followed them as instructed, 10 days later the hot tub contracted a white water mold infestation. He never once in this process made any mention of any other person, entity or customer service I needed to contact. Only after the problem started and Frank Newman ignored my texts and multiple phone calls, we found the Barefoot spa number online and out of desperation started calling them. I have now left 8 messages for the CS manager Amanda and I respectfully disagree with her assessment "I was out of the office". I have been calling for more than two weeks now and was told by whoever answered the phone she was on the line and if they could help or did I want to leave a message. NO REPLY not one after I left 8 messages for her and twice that many to their company representative Frank Newman. You cannot simply pretend this is not your problem because you feel I purchased this hot tub from Frank which you now claim not to be a company employee. He told Michelle and I he represents Barefoot spas and he is our contact person fro set up and all other issues including repairs and warranties if ever needed. This is not a water problem Amanda was so eager to point out. This was not caused by inadequate chemicals or balancing of the water, I used all the chemicals you provided me with (I was told by Frank "this is all you need") I also followed every instruction Frank gave me. Michelle was listening to the instructions on speaker phone and wrote it down step by step to ensure we do everything right. I have proof of all the communications between Frank (your representative) and myself. Including all the unanswered texts and pictures I sent him. This infestation was too fast and too severe to have been caused by a water problem, this was caused by Barefoot's lack of sanitizing this tub after it was pressure tested.  I have now spent two full days in freezing temperatures draining and flushing this biofilm. I have spent almost $500 on chemicals alone, I have had to refill a 500 gallon tub and reheat the water three times. To make this an even better experience I diagnosed with a skin condition because of this whitewater mold and paid $290 for medicine to treat this very painful rash. All of this is caused by Barefoot and its representatives unwillingness to help me when I reached out. It is unacceptable that I am told by Frank Newman acting on your behalf that he is my point person your company, never once making mention that he is in fact NOT the point person and now Amanda has the audacity to tell me I called the wrong person. Amanda now pretends as if I did not contact customer support which I actually did, after finding out the hard way Frank was not my point person. The reason I started calling Amanda (and belong ignored) was because when I asked Barefoot customer service about white water mold I was told "I have never heard of that".I have spent almost $8000 and are stuck with a hot tub giving me a rash and nobody is willing to help me. I request an $2500 refund to not only offset all my expenses, effort, pain and frustration but also allow me to find professional local help for my problem.[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.D [redacted]
This does not solve the problem.  I have been calling them
since day one to tell them it was delivered with flaws.  The way they are
handling the Purchase agreement is deceitful. I did not notate it on the paper
since it is a trucking co and not the [redacted] productions.  If they
cannot correct it then please have them take the entire tub back.  They
are too deceiving.  As stated, I have called them since delivery and they
will not return my call[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not consider your answer appropriate and /or acceptable.First of all I was not told that sales where final. I am very upset about the misrepresentation the product , guarantees and features and promised items.The manufacturers guarantees are obviously bogus. I have contacted them several times. The hot tub you sold me.. not the manufacturer is defective for about a month so far.Also the prices of the Hot tubs where never posted so the only way one could get that information is through that salesperson. Also I tried to contact the salesperson on several occasions with no response (customer service ??)If you ask me your business model is designed to deceive and rip off consumers.So please make this right !! 
Regards,
[redacted]

Hello!Per our telephone conversation last week, the referenced customer purchased a product that we manufacture from an authorized distributor. For service related issues or questions, we recommend that the customer contact their distributor. Based on the customers information, they likely purchased...

from Spa Blowout and they can be at ([redacted]) [redacted]Thank you!  Amanda[redacted] Road[redacted], VA [redacted]) [redacted] Office[redacted]@barefootspas.com

The customer and the company reached out to [redacted] Spa Covers that provide the spa covers for the company. [redacted] Spa Covers advised the customer that they will repair the cover and any parts needed for repair  at no cost to the customer, but according to their warranty policies the...

customer is only responsible for shipping the cover.

Mr. G[redacted] called stated that the handwritten contract is the second contract that was provided to the consumer after $*,[redacted] was taken off. After that contract was written up the consumer decided she still didn't want the hot tub. The contract states no refunds, no exchanges, all sales are final. Mr. G[redacted] stated that he did allow the consumer to cancel but the down payment becomes a restocking fee. No refund will be issued.

I am responding to the letter you addressed to Bryan F[redacted] at Signature Productions regarding complaint ID [redacted] filed by [redacted] on 09-14-2017. This complaint is resolved. We shipped Mrs. [redacted] the pump she purchased on 10-25-2017. It was delivered by [redacted] on...

10-27-2017. [redacted] Gus A[redacted]  Customer Service SpaBlowout[redacted], Virginia [redacted] Office[redacted]

Our records show that the customer purchased the hot tub in January 2016 and she advised our Customer Service Department that she had used all of her chemicals for the hot tub through a phone conversation on 3/8/2016 which is two months after the customer purchased the hot tub. If the customer would...

of setup the hot tub according to the manual a step is to remove the filter in which the customer would have noticed that it was missing before setup of the hot tub. The customer may purchase a filter and chemical kit from us for her hot tub.

I purchased a spa from Signature Productions with a promise of installation. When the delivery man came 2 months later he had just had bi pass surgery he informed me and could not and would not move the spa from in front of my garage. I tired to get in touch with any one from Signature and every number went straight to voicemail and the mail boxes were full. I was never able to reach anyone with the company. I am filing complaints with the atty general both in Virginia and New Mexico.
Stay away from these people

On 3/5/16 I purchased a barefoot spa's hot tub with a cover. It was priced as one unit. Total price was $7,431.00
The Invoice#/purchase agreement # is [redacted]. The spa serial # is 1603260 model PL8 . It was financed thru [redacted]
From the research I have done a spa cover can cost anywhere between $250 - $450. I am working on getting the exact cost for this specific cover. I have contacted Barefoot spa's/Signature Productions about this issue advising them them 3/6 when they called to inquire about how the delivery went. They advised and gave me the # to contact [redacted] Spa covers. [redacted] covers claim its a tear that I did. (Which I later found out from other Revdex.com complaints that thats how they operate. (blame the customer) Then they requested I pay to mail it to them and they would repair it, which is ridiculous because it would cost me more to pay the postage for mailing it, newer mind the cost involved in getting it boxed to ship, then it would to just go buy a new one. Also I don't want a repaired NEW Spa cover. I want a NEW one without defects which is what I paid for. Then I made a Revdex.com complaint against Signature Productions and [redacted] Spa's. I also called [redacted] bank today to put in a claim and dispute the spa cover portion of the charges