Signature Productions

Thank you  so much for your  service. Within a few days of you  contacting them, they have resolved our issues. [redacted]

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The letter you received from Signature Productions is not correct.  Changing color had nothing to do with our cancellation of the purchase.  The discussion of a different color was with the sales person on Saturday, 25 Jan 14 and not brought up again.  It was Sunday, 26 Jan, that we went in person to the [redacted] center to cancel the purchase.  And, on Monday, 27 Jan I called [redacted], the [redacted], to cancel the purchase.  Color was not discussed.  [redacted] offered to allow us to select a different hot tub in exchange for the fitness spa on our purchase order, but we did not want do that and did not want the fitness spa delivered.  He would not agree that we could cancel under the "[redacted] Cooling off rule".  He said his business license in [redacted] was sufficient to make the [redacted] center his regular and permanent place of business in Huntsville, and therefore the [redacted] rule did not apply.  That is a spurious argument.  His business license clearly states that this license is for a "TRANSIENT RETAIL" business for which he paid $31.75.  The license is not for a permanent place of business.  The [redacted] rule clearly states that it "applies to sales at a facility rented by the seller on a temporary or short term basis, such as a convention center."  Clearly [redacted] rented the South Hall of the civic center on a temporary basis for his "Transient Retail" hot tub sale.  I am not, as he claims, finding a loop hole in the [redacted] law, and by the way, the law says I don't have to give a reason for cancelling.  I can just change my mind.  Under the law the salesperson must also tell us about our cancellation rights at the time of sale.  They did not.  We told them less than 24 hours after signing the purchase agreement that we wanted to cancel and again in direct conversation with the [redacted] within 48 hours of the contract.  So, they were notified well within the 3 day limit but refused to agree that we had any rights to cancel.  I agree that my letter was mailed on Wednesday, 29 Jan 2014, 3 days after Sunday when we went to Signature productions sales manager to try to cancel the original purchase contract.  When item was delivered, to avoid having it left on the driveway as [redacted] said they would do if we refused delivery, we had to tell the delivery company to place it in the backyard, and in order for the 3rd party delivery company to be paid, I had to sign a receipt.
 
Regards,
[redacted]

To whom it may concern, Although Barefoot Spas may have manufactured the product the customer purchased, we do not sell directly to the consumer. As stated by the customer, they purchased the product from Spa Blowout, and any questions regarding the agreement that was made at the time of sale...

should be directed to their customer service. Spa Blowout can be reached at (804) 325-8094. If you have any questions regarding the maintenance or use of the spa, please let us know!

Spoke to customer 12/1, the issue has been resolved and customer is satisfied with her product.

We have replaced the hot tub with a different tub for the customer.

The original purchase agreement does not have a date on it so I in this PDF file I have a copy of my credit card statement. I'm also seeing that the name of the company is Signature Productions. Thanks for you quick response to my complaint!

To whom it may concern:This complaint is resolved. Per the terms and conditions of the purchase agreement, all sales are final; no refunds, returns or exchanges will be made. We did offer to lower the price of the spa to $*,[redacted].**. Ultimately, the offer was also declined. When we spoke with Mrs....

[redacted] on 11/18/2017, we agreed to release her from the purchase agreement with their understanding that they would forfeit their deposit as a non-refundable stocking fee. They agreed to the terms and we cancelled their spa order then.

I show that we shipped out parts to this customer around 10/18/17. I do not see where we have communicated any further. I have reached out to the customer to see if they are satisfied and everything is working appropriately, they did not answer so I did leave them a voice mail.  Shawn...

G[redacted] – Customer Experience

To whom it may concern,
We have already been in contact with the customer on more than one occasion and have gone over the cancellation policy. It is our understanding that he wished to post-pone delivery of his order rather than cancel and forfeit his deposit. However, if he would like to...

proceed with the cancellation, he can do so in writing to [redacted]Thanks!

We had advised the customer that the damage was not noted on the delivery ticket upon delivery. However the customer may contact the manufacturer for the cover [redacted] Spa Covers : [redacted]
Phone:[redacted] for they would be covered under warranty.

To Whom It May Concern: [redacted] and [redacted] came into our place of business during a sale on [redacted]. The customer purchased a Barefoot Spa floor model PB8 (serial [redacted]) in the amount of [redacted]. The customer put a deposit of [redacted] on his [redacted] ending in [redacted] and stated he would have a cashier’s check on delivery for the remaining balance of [redacted]. The customer had an attorney send a letter to our office on [redacted] stating that he had difficulties and wanted to cancel. The customer was contacted by the delivery crew and the customer refused delivery of the spa. Per the terms and conditions of the contract signed at the time of sale, under Section V. Refunds/Returns/Cancellations, “All orders are custom orders, and are NOT returnable. The refund policy is, “ALL SALES ARE FINAL, NO REFUNDS, NO RETURNS, NO EXCHANGES”. Spa Blowout is ready, willing and able to fulfill our end of our contract. If the customer wishes to proceed with cancellation, they may send their request in writing. If the customer wishes to proceed with delivery, they may contact customer service at (804) 325-8094 or via email at [email protected].  Thank you!

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We had a contractor place wire for the spa to be installed no they want readying of wires by a license electrician contractor to give them reading of wires. They just need to send someone to my home and fix there the spa there is nothing wrong with our wires 
Regards,
[redacted]

To whom it may concern, 
We apologize for the inconvenience that was caused because our supplier fell through on their commitment to ship the cover to your home in a timely manner. Because of the delay that the holidays caused, we have shipped a complimentary starter kit to the...

customer. Please contact us if you have further questions!

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
First of all, I would like to dispute one of the elements of Signature’s alleged remedies for placement of my spa. The delivery crew did not offer any alternate placement options other than my driveway. There is no place in my front yard or side yard where the spa could be placed. The delivery driver, Peter, did however, admit that he was partially to blame, as he did not ask me specific questions about delivery placement when he called to give us the time and date of delivery. We did speak directly to one another after he left me a voice mail to let me know the original delivery date had been postponed because of mechanical issues with his truck. When we spoke, I asked him to confirm the new delivery date and time, and he never asked me any questions about where the spa was to be placed. When we signed the contract for the purchase of the spa with the salesman, Chris, he added notes to the delivery team, alerting them to the fact that the spa would need to be brought up a gravel hill and placed in the back yard. Apparently those notes did not make it to the delivery team. Peter, the delivery man, also said he realized that he did not ask specific placement questions while on route and was a bit concerned that he was making this delivery “blind” with no additional information.
 I read the terms of delivery in the contract when I signed it, and understood that standard delivery involved two men taking up to two hours to deliver and place the spa. I was not concerned about the contractual language, as I was assured by the salesman, Chris, and his supervisor that the delivery and placement I needed would be “a piece of cake” for the delivery crew. Chris even showed my wife and I a folder with pictures of several non-standard deliveries, one of which involved a crane, and another which required a boat for delivery. Since I had no idea what the delivery people were capable of, I deferred to Chris and his assurance that our delivery would assuredly be a standard delivery.
 Once again, I am maintaining that Signature is guilty of using misleading sales tactics to close a sale. My additional argument for this is that salesman, Chris, asked what it would take to make a sale to us that day. We told him we were just there to gather information and look over the merchandise, but told him if the price was right and delivery could be made to the specified location in our back yard and this delivery was included in the final price, then we might make a deal that day. It was his assurance that the delivery could easily be made where we requested it, and that delivery was included in the final price, that we decided to make the purchase.
 Since my initial complaint to the Revdex.com, I hired a crane operator to place the spa in my back yard at a cost of $400.00. I am now asking that $400.00 be deducted from the price I paid for the spa. This will be the only remedy acceptable to me at this time. I can provide a receipt for the cost of placement upon request.

Our records show that the customer purchased the hot tub in January 2016 and she advised our Customer Service Department that she had used all of her chemicals for the hot tub through a phone conversation on 3/8/2016 which is two months after the customer purchased the hot tub. If the customer...

would of setup the hot tub according to the manual a step is to remove the filter in which the customer would have noticed that it was missing before setup of the hot tub. The customer may purchase a filter and chemical kit from us for her hot tub.

[A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Signature Productions regarding complaint ID...

[redacted].
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am TOTALY NOT SATISFIED with that offer because this is a BRAND NEW COVER WITH A DEFECT, the ISSUE WAS REPORTED IMEDIATELY, and I should not have to pay a dime to have it replaced! Never mind paying for shipping to have it repaired. I expect a defect free new cover. That is what I paid for. This is infuriating I am paying for a New Spa and NEW Cover and that is what I expect.
Regards,
[redacted]

BUYER BEWARE [redacted] BUYER BEWARE [redacted] BUYER BEWARE

Purchased two hot tubs when Signature Productions came to Knoxville, TN in April of 2016. One hot tub was delivered to my home and I arranged for a delayed delivery to a cabin I was renovation in Gatlinburg. I ended up selling the cabin, so I requested a refund on the second tub. Signature Productions absolutely refused. So, I tried to get American Express to issue a refund. American Express "sided" with Signature Productions. With limited options, I asked Signature Productions if they would deliver the hot tub to a new cabin I was building in nearby Sevierville which is very close to Gatlinburg. They agreed and I discussed delivery on or around December 18th. The date came and went, and no delivery! After going back and forth on the phone with their customer service representative Holly, I were promised delivery FEBRUARY 8, 2017. Delivery "person" Jacob called several days before to confirm delivery. A few days before, Jacob asked if delivery could move to the next day. I said okay. On the morning of the scheduled delivery, I contacted Jacob to confirm time. He indicated that there was a "problem" with the delivery and asked if Holly had called me. Holly had not! So, I called Holly. She said that there was a "delivery issue" and would get back to me the next day with more information about a new delivery date. Three days later and NO ONE has returned my phone calls!
Bottom line is that Signature Productions has had almost $5,000 of my money for almost a year and I have not received my purchase.
Gosh, I wish I had read the numerous complaints posted online before making my purchased.
On another note, the complaints about the lack of insulation, issues with foam, etc., are all TRUE. I have had two technicians from hot tub stores in Knoxville look at the hot tub purchased via Signature Production. Despite having the chemicals professionally checked and the hot tub professionally cared-for, the problems persists! What a piece of garbage!

BUYER BEWARE [redacted] BUYER BEWARE [redacted]

Buyer Beware!!!! If it sounds too good to be true, than it probably is!!!
We heard about a hot tub blowout sale in Davenport, IA on August 27, 2016, at an Expo center and thought we would check it out. We have actually owned 2 other brands of hot tubs, from different dealers in the QC area, and were not happy with them and how much chemicals we had to use. We went in thinking that these maybe salt water hot tubs. I have some auto-immune issues as well as fibromyalgia, and specifically asked about chemical use!
I was promised by a Christian touting sales rep, Denny O'Neill, that Barefoot Spas used very little chemicals because of the ozonator that was superior with Barefoot Spas. He said that this is the very same system that Coca Cola uses for purifying Desani water. He also said that the white coating that was on the hot tub shell was a Microban shield that they use in surgery instruments to prevent bacterial growth. He basically said that you only had to use chemicals in start-up and less than 1 time a month for maintenance. Denny also said that there were many techs in the QC area, IF our hot tub would ever need maintenance. Our tub was delivered in September, but we did not fill it until October 16, 2016 because we had to retrofit our deck to accompany this smaller hot tub. I have added chemicals religiously every couple weeks and have only sat in the hot tub ONE time! In early December, I noticed the water color was turning green and there is a rusty orange tinge ring around the tub. I've cleaned the filter and used a magic eraser around the tub. There is lots of foam as well when the jets are on. I've sent pictures to Barefoot Spas and am wondering if we even have an ozonator on our unit? There is basically NO insulation around the hot tub either...The warranty manual (that I had to print out) doesn't look like what is in our hot tub. I am working with Matt at Barefoot Spas and said that I want a service person to look at our tub under warranty. Matt said that WE would be responsible for tech traveling time, and the nearest tech was located in Des Moines, IA which is 200 miles away! I explained to Matt that this was against everything on what they sold us! Matt said that Barefoot Spas are NOT responsible for what the sales company which is Signature Productions tells us. So who is responsible? We've spent $7,432.00 for something we were promised but no one is responsible for! At this point, I want someone to pick this tub up and get a full refund for! Like I said earlier, BUYER BEWARE!

Review: My wife and I purchased a swim spa on Sunday, Aug 14 and have changed our minds. We are requesting a full refund using the 3 day cooling off period as our basis to do so. We have come to learn that we do not have an acceptable or safe location to place the tub. I have made several phone calls today, sent an email to an address given to me by an employee of Signature Productions and also sent a message to the customer service on a website.Desired Settlement: Full refund of our down payment.

Business

Response:

To whom it may concern,We have already been in contact with the customer on more than one occasion and have gone over the cancellation policy. It is our understanding that he wished to post-pone delivery of his order rather than cancel and forfeit his deposit. However, if he would like to proceed with the cancellation, he can do so in writing to [redacted]Thanks!