Signature Productions

RevDex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I do not consider your answer appropriate and /or acceptable.First of all I was not told that sales where final. I am very upset about the misrepresentation the product , guarantees and features and promised items.The manufacturers guarantees are obviously bogus. I have contacted them several times. The hot tub you sold me.. not the manufacturer is defective for about a month so far.Also the prices of the Hot tubs where never posted so the only way one could get that information is through that salesperson. Also I tried to contact the salesperson on several occasions with no response (customer service ??)If you ask me your business model is designed to deceive and rip off consumers.So please make this right !! Regards, [redacted]

To Whom it May Concern, We apologize for any confusions related to the financing processIf the customer was approved for financing and decides she does not wish to proceed with the line of credit offered by the finance company, we strongly recommend contacting the financing company directly and informing them so they can take the necessary actions to close the accountWe do not house an account for Miss [redacted] nor did we process a sale against the line of credit she was approved for, so any issues regarding that line of credit need to be handled with the finance company directlyPlease call our customer service department at (804) [redacted] if you have any questions regarding this matter and we would be happy to assist

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I purchased this hot tub from Barefoot not some representativeFrank [redacted] specifically told us he works for Barefoot spa while mentioning how they have been in business for years etc.This hot tub was delivered to my house contaminated with white water mold infested in the PVC pipingI contacted Frank the day of delivery and received sinstructions from him and followed them as instructed, days later the hot tub contracted a white water mold infestationHe never once in this process made any mention of any other person, entity or customer service I needed to contactOnly after the problem started and Frank Newman ignored my texts and multiple phone calls, we found the Barefoot spa number online and out of desperation started calling themI have now left messages for the CS manager Amanda and I respectfully disagree with her assessment "I was out of the office"I have been calling for more than two weeks now and was told by whoever answered the phone she was on the line and if they could help or did I want to leave a messageNO REPLY not one after I left messages for her and twice that many to their company representative Frank NewmanYou cannot simply pretend this is not your problem because you feel I purchased this hot tub from Frank which you now claim not to be a company employeeHe told Michelle and I he represents Barefoot spas and he is our contact person fro set up and all other issues including repairs and warranties if ever neededThis is not a water problem Amanda was so eager to point outThis was not caused by inadequate chemicals or balancing of the water, I used all the chemicals you provided me with (I was told by Frank "this is all you need") I also followed every instruction Frank gave meMichelle was listening to the instructions on speaker phone and wrote it down step by step to ensure we do everything rightI have proof of all the communications between Frank (your representative) and myselfIncluding all the unanswered texts and pictures I sent himThis infestation was too fast and too severe to have been caused by a water problem, this was caused by Barefoot's lack of sanitizing this tub after it was pressure tested I have now spent two full days in freezing temperatures draining and flushing this biofilmI have spent almost $on chemicals alone, I have had to refill a gallon tub and reheat the water three timesTo make this an even better experience I diagnosed with a skin condition because of this whitewater mold and paid $for medicine to treat this very painful rashAll of this is caused by Barefoot and its representatives unwillingness to help me when I reached outIt is unacceptable that I am told by Frank Newman acting on your behalf that he is my point person your company, never once making mention that he is in fact NOT the point person and now Amanda has the audacity to tell me I called the wrong personAmanda now pretends as if I did not contact customer support which I actually did, after finding out the hard way Frank was not my point personThe reason I started calling Amanda (and belong ignored) was because when I asked Barefoot customer service about white water mold I was told "I have never heard of that".I have spent almost $and are stuck with a hot tub giving me a rash and nobody is willing to help meI request an $refund to not only offset all my expenses, effort, pain and frustration but also allow me to find professional local help for my problem[redacted]

Thank you so much for your serviceWithin a few days of you contacting them, they have resolved our issues [redacted]

RevDex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. I am TOTALY NOT SATISFIED with that offer because this is a BRAND NEW COVER WITH A DEFECT, the ISSUE WAS REPORTED IMEDIATELY, and I should not have to pay a dime to have it replaced! Never mind paying for shipping to have it repaired. I expect a defect free new cover. That is what I paid for. This is infuriating I am paying for a New Spa and NEW Cover and that is what I expect. Regards, [redacted]

To Whom It May Concern: [redacted] and [redacted] came into our place of business during a sale on [redacted] The customer purchased a Barefoot Spa floor model PB(serial [redacted] ) in the amount of [redacted] The customer put a deposit of [redacted] on his [redacted] ending in [redacted] and stated he would have a cashier’s check on delivery for the remaining balance of ***The customer had an attorney send a letter to our office on [redacted] stating that he had difficulties and wanted to cancelThe customer was contacted by the delivery crew and the customer refused delivery of the spaPer the terms and conditions of the contract signed at the time of sale, under Section VRefunds/Returns/Cancellations, “All orders are custom orders, and are NOT returnableThe refund policy is, “ALL SALES ARE FINAL, NO REFUNDS, NO RETURNS, NO EXCHANGES”Spa Blowout is ready, willing and able to fulfill our end of our contractIf the customer wishes to proceed with cancellation, they may send their request in writingIf the customer wishes to proceed with delivery, they may contact customer service at (804) 325-or via email at [email protected] Thank you!

On 3/5/I purchased a barefoot spa's hot tub with a coverIt was priced as one unitTotal price was $7, The Invoice#/purchase agreement # is [redacted] The spa serial # is model PLIt was financed thru [redacted] From the research I have done a spa cover can cost anywhere between $- $I am working on getting the exact cost for this specific coverI have contacted Barefoot spa's/Signature Productions about this issue advising them them 3/when they called to inquire about how the delivery wentThey advised and gave me the # to contact [redacted] Spa covers [redacted] covers claim its a tear that I did(Which I later found out from other Revdex.com complaints that thats how they operate(blame the customer) Then they requested I pay to mail it to them and they would repair it, which is ridiculous because it would cost me more to pay the postage for mailing it, newer mind the cost involved in getting it boxed to ship, then it would to just go buy a new oneAlso I don't want a repaired NEW Spa coverI want a NEW one without defects which is what I paid forThen I made a Revdex.com complaint against Signature Productions and [redacted] Spa'sI also called [redacted] bank today to put in a claim and dispute the spa cover portion of the charges

To whom it may concern, Based on the description provided by the spa owner it sounds like the unit be installed incorrectly, which is commonAll units pass electrical testing prior to leaving our facility [redacted] ***s does not sell directly to the consumer, and recommend that the customer contact the distributor they purchased the spa from for any questions regarding the sale or service of the spa [redacted] contact information is (***) ***-***Thank you!

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The documents I signed were not filled out when I signed themThe document I provided showed the original agreed on price and this was what I was told at the time was all that mattered, the other documents were supposedly for warranty purposes only
Regards,
*** ***

*** called stated that they are going to replace the tub entirely to resolve the issue

To whom it may concern,
Our records indicate that the customer customer called and left a message yesterday, and our customer service short staffed due to a family emergencyIf the missing item was notated on the delivery ticket the customer signed, then the backorder would be
processed when it is received from the third party delivery companyThis generally takes 2-business days. Our customer service is returning all incoming voicemails as promptly as possible despite being short handed, and all voicemails should be returned by end of business tomorrow

Although I finally did receive the product that I had asked for, it was not until much later and several more phone calls that I received an answer. I want to publicly say this company was not
very good at doing the business and I will not recommend them to any one.
Regards,
*** ***

To whom it may concern:This complaint is resolvedWe delivered Mrand Mrs*** spa on Thursday, 11/16/

To whom it may concern, Please see the attached tracking confirm for the cover that was drop shipped to the customer by our supplier,
***Please let us know if you have further questions!

To whom it may concern, We recommend that the customer contact the distributor that they purchased the spa from for questions or serviceBased on our records, the customer purchased from Spa BlowoutThey can be reached at (***) ***-***. Thank you!

To Whom It May Concern: The lead time for a factory order spa as ordered by the customer is 6-weeksThe customer should contact when they are approximately 6-weeks out from being ready for deliverySignature Productions is ready, willing, and able to deliver the spa to the customerThe
customer may proceed with scheduling delivery by contacting customer service at *** ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***I was contacted by the business but by this point we resolved the issue ourselves without the business involvement. The business apologized for the delay due to a third party vendor that they outsourced their customer service to. If the company does not perform in the future as promised I can get back to you at: ***
Regards,
*** ***

To whom it may concern, We apologize for the inconvenience that was caused because our supplier fell through on their commitment to ship the cover to your home in a timely mannerBecause of the delay that the holidays caused, we have shipped a complimentary starter kit to the customerPlease
contact us if you have further questions!

We are currently working with the ***'s to resolve this issueFrom the photos we have received we believe there may be some electrical issues with the tub at this timeUntil we can verify that they have the spa properly hooked up we cannot move onto the next step of troubleshootingI have asked for voltage readings before I can move forward

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The response forwarded to me from the business do not actually offer any resolutionIt only states they will be in contact In the future
Regards,
*** ***