Signature Productions

To Whom It May Concern: Thank you for contacting us with this informationWe have received the concerns brought forward by *** *** and are working to resolve her complaintAt Signature Productions we value our customers and take these matters seriouslyWe will respond to you in
detail once a resolution is reached.Thank you,Gustavo A***

To Whom it may Concern, The customer selected a floor model spa and inspected it at the time of sale, the customer signed for the condition of the unit at the timeThe customer also signed a purchase agreement which states that they understand that the delivery is is handled through a third
party and Signature Productions is not responsible for any damage to the product and/or property during the deliveryThe customer signed for the condition of the product at the time of delivery and did not note any damages. Upon receiving a call from the customer indicating the damages that were noticed after the time of delivery, we requested pictures so they could be forwarded to the third party delivery companyUpon reviewing the pictures, it is our opinion that the "crack" is only scuff on the acrylic that can be cleaned with a magic eraserThe delivery crew is willing to go above and beyond by returning to the customers site to repair or clean the effected area as necessary, however they are no longer in the customer's areaWhen they return to the area they would be happy to assist in the interest of goodwill. If you have further questions regarding this matter, please feel free to contact our customer service department at (804) 325-

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I never gave permission to apply for a credit card check nor was I asked for permission to run a credit card check I was being told that they were running a credit checkperiod This had nothing to do with the financial instituteIn fact, we were told depending on our credit score, we could be given several different interest rates WE WERE never told this credit history check was for a credit cardEverWe didnt apply for a credit card and how dare this company apply for one for us.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

To whom it may concern,We have already been in contact with the customer on more than one occasion and have gone over the cancellation policyIt is our understanding that he wished to post-pone delivery of his order rather than cancel and forfeit his depositHowever, if he would like to proceed
with the cancellation, he can do so in writing to ***Thanks!

Unfortunately, we are having issues wit the ***Our initial crew arrived onsite to deliver and claimed they could not fit the swim spa through the fence as it did not safely fitOur crew left the spa onsite as instructed with the ***'s blessing that we would attempt again once they removed
the fence postAbout a month later the post had been removed and our crew showed up again to attempt to re-position the spa. The spa was filled with water that had frozen in the winter months and was extremely heavyThe crew attempted to wait onsite for several hours to help, but in the end could not safely move the spa againAt this point Spa Blow Out has attempted delivery's at no charge to the customer and will not send a crew out there again as they have failed to have the the spa or the site prepared for an adequate "standard" deliveryUltimately the placement of the spa was the customers responsibility after our attempts

To whom it may concern,
It is unfortunate that we were not able to place the spa in the destination the customer desiredHowever, the equipment required to do so was not included in the purchase of the spa and was not available at the time of deliveryWhile the sales representative
and/or delivery crew may have reviewed pictures provided by the customer, pictures can be deceivingNeither the delivery crew nor the sales representative had seen the physical site prior to the time of placementAs stated in the purchase agreement the customer signed at the time of purchase, the sales representative nor the delivery crew can guarantee that the placement of spa in the destination of the customer's choosing can be completed without special equipment. The delivery crew gave the customer the opportunity to elect to have the spa placed in an alternate location while on site; if he did not want to incur the added expensive of the equipment required, and the customer declinedThe delivery crew, the sales representative, and the office staff offered on more than one occasion to aid in finding the equipment needed to complete the placement; and the customer declined.
If the customer would like to proceed with the placement of the spa in the destination he originally chose, we would be happy to facilitate the service to prevent any added inconvenience to the customer, but it would be at his expense.
If you have further questions, please feel free to contact our customer service! Thank you!

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[The hot tub cover was just put on our deck by the delivery man(which is not where the hot tub was) My husband to the best of his knowledge was not asked to inspect anything before they leftHe did notice a crease in the lid cover but did not see the little tear because it was hidden in the crease which I saw when I inspected the same day but the delivery men had already gone and I called the salesman ASAP and he contacted the delivery men but they had already left the area.This can be verified by ***, which signature productions needs to do
Regards,
*** ***

Spoke to *** and her husbandWorking with them to get the replacement part they need to address the current issuesThey are filling out our warranty form to send back in

I am responding to the letter you addressed to Bryan F* at Signature Productions regarding complaint ID *** filed by *** * *** on
09-13-This complaint is resolvedWe shipped Mrs***’ chemicals on 10-09-They were delivered by FedEx on 10-11-2017. FedEx Tracking: https://www.***.com/***/***/?***=*** Gus Ayon Customer Service SpaBlowout *** *** *** *** #***, Virginia ***(***) ***-*** Officegustavo.a***@spablowout.com

To whom it may concern, The pumps are designed to cut on and off based on regular time intervals and the set temperature on the topsideIf the customer believes that they are not functioning as designed, she can contact the dealer she purchased the spa from for additional informationThey can
also schedule any service call needed for the leak. Thank you!

To whom it may concern, The delivery for Mr*** has been scheduledPlease let us know if you have further questions!

I have escalated this case as I believe we will need to replace the customers entire purchaseI have been in contact with the Harden’s and let them know as suchOnce I get the greenlight from the officers I will inform them of an ETA

Bate and Switch! We purchased a brand new Barefoot spa from Signature Productions, what we received was a used, refurbished or repossessed spa, loaded with rust, inoperable parts and failing pumpsPlus I had to help push it into my backyard, since they didn't supply adequate manpower to do soAnd Barefoot Spas had been less than helpful in correcting this matterThis is not how veterans or general public should be treated

Dear *** ***, I am responding to the letter you addressed to *** *** at Signature Productions regarding complaint ID *** filed by *** * *** *** on 10-10-This complaint is still openThe issue the customer is experiencing with their spa is typically related to the electrical wiring for which our company is not responsibleWe e-mailed Mrand Mrs*** to provide us with photographs of the wiring done by their electrician in order for us to rule out any oversight on the part of the electricianWe are currently waiting for Mrand Mrs*** to respond to our e-mail. Please let me know if you need any more information from us at this moment. Gus A*** Customer Service SpaBlowout*** *** *** *** #***, Virginia ***(***) ***-*** Office***

I purchased the model *** in lebanon pa aug at a show The sales person , *** was very knowledgable about the product and easy to talk toAbsolutly no pressure, The sales price was very reasonable for a fairly well made unit with quality parts used in assembly I will say it was not 80% off but it was steeply discounted compared to similar models at various stores The delievery contractor was pleasant and thorough and timely Upon installation I had a question regarding routing the wires through the cabinet My call was returned and question answered All in all this was a very pleasant experience The hot tub works well with no leaks

We have contacted the customer and apologized for delay*** was out of the office on maternity leave, and was not able to follow up on the backorderThe cover shipped from the manufacturer today (04/22/2015)

To whom it may concern, *** *** purchased his hot tub from a distributor of ours, and his salesperson is a representative of that companyOur customer service is always happy to help, and can be reached days a week at (804) 298-I do see where messages were left for myself
(customer service manager) while I was out of the office on other business matters last weekI will contact the customer and explain that we are not the proper point of contact for compaint's about Signature Productions and see if I am able to offer any troubleshooting assistance with the customers water chemistry issuesOur system indicates that we spoke to Mrs*** on the 27th of January, at which time she notated they were able to resolve the problem and no longer needed assistance. Please contact me if you have questions!

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am TOTALY NOT SATISFIED with that offer because this is a BRAND NEW COVER WITH A DEFECT, the ISSUE WAS REPORTED Immediately, and I should not have to pay a dime to have it replaced! Never mind paying for shipping to have it repaired. I expect a defect free new cover. That is what I paid for. This is infuriating I am paying for a New Spa and NEW Cover and that is what I expect.
Regards,[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I never gave permission to apply for a credit card check nor was I asked for permission to run a credit card check.  I was being told that they were running a credit check. period.  This had nothing to do with the financial institute. In fact, we were told depending on our credit  score, we could be given several different interest rates. WE WERE never told this credit history check was for a credit card. Ever. We didn't apply for a credit card and how dare this company apply for one for us. Regards,[redacted]