SimonMed Imaging Inc

This response is unacceptable SimonMed has been "investigating", "processing" & "refunding" the overpayment since June 13, I just want the money I overpaid them in the amount of $ What is the problem? Thank you *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and,
if it does, will consider this complaint resolved
Regards,
*** ***

Good Afternoon Maria, I have received a reply from billing as
follows: 1/17/He did receive a call before his appointment for his MRI and quoted $ However, the CT was then added as well and then the fee went up to $871.16. The issue is The CT was not added to the Relay account for the CT guidance of the injection as well as the A & Q codes because they are not loaded in RIS. I am adjusting the balance of $due to our system not having everything loaded in RIS, however I am not refunding him the $ He did receive the treatment. Thank you,Sylvia R***

I reject the response from Simon Med because there is no resolution as of yet Simon Med responded by saying that they will investigate, which is what I have been told every time I have called them with no
resolution!This matter will be resolved when I receive my check for $(per month x payments)

Dear Valued Customer, I apologize for the confusion regarding your recent bill. The current balance is not for the diagnostic mammo, as we do not bill for exams not provided. This balance was resubmitted to your insurance due to requested updated information. The current
balance on your account is pending until we receive an update from your insurance company, which typically takes business days. Please reach out to our billing department after the window should you have additional questions. They can be reached at (480) 809-4350. Sincerely, Amy Z.

For complaint on *** *** we have done our investigation and due to privacy issues with our employee we cannot discuss the outcome I have sent to medical records a request to have films sent per ***’s request to the doctor specified

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I will be investigating this complaint I will contact Revdex.com within to hours

This response is unacceptable SimonMed has been "investigating", "processing" & "refunding" the overpayment since June 13, I just want the money I overpaid them in the amount of $ What is the problem? Thank you *** ***

I will accept this but I do not see this refund on my credit card as being postedCharges are usually shown with in a day.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I will investigate this complaint

I do not accept the companies responseIt is a generic, insincere responseI have attached the collection agencies collection letter, which was the first and only letter I have received regarding this debt

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Last time I spoke to them, they couldn't find my account under Tamburino eitherMy account is under my previous married name *** ***.
Regards,
*** ***

Hi Sylvia, I have had the posting corrected on this accountI have attached a copy of the EOB from the insurance
stating that the total pt responsibility is $and the revised statement with the balance on itPlease let me know if you have any questions. Patient *** ***EBC # ***

I just received the complaint on 4-5-

Thank you for reaching out to usMrs*** does not have a balance with us at this time, due to her claim still pending with the insuranceWe have checked to verify that it was billed to the correct insurance and resubmitted the claimThe patient will be notified after the insurance processes
the claim if any payment is due per her EOBPlease let us know if there is anything else we can assist with.

Dear Mr***,I apologize for your experience with our billing department and the frustration you've encountered. To remedy your complaint, your balance has been adjusted to zero. We have notified your insurance company, as this may affect recent bills that have been applied to
your deductible. Should you have further questions, please contact our billing team at ###-###-####.Sincerely,Amy Z***

Revdex.com Serving
Central August 8, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919-arizonaRevdex.com.org RE: Complaint ID#: *** Dear Sir or Madam: We sincerely apologize for the confusion in billing surrounding the recent exam Mr*** had at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit We have reviewed and investigated the complaint and have confirmed that there were in fact two different exams performedHowever, as a courtesy, as of 8/8/16, we have written off the cost of one of the MRI’s due to the misunderstanding Again, we apologize for the confusion surrounding Mr***’s recent visit with SimonMed ImagingWe hope Mr*** is pleased with this outcome and considers SimonMed for future imaging services Sincerely, Carley O’L*** Compliance Specialist *** * *** ** *** *** *** ** ***

Revdex.com Serving
Central May 12, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919-arizonaRevdex.com.org RE: Complaint ID#: *** Dear Sir or Madam: We sincerely apologize for the error in billing surrounding the *** *** recent exam at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit We have reviewed and investigated the complaint and will ensure the patient does not receive bills for her services done 10/30/and 10/19/ We have been working directly with the patient to obtain the necessary information to bill the correct insurance companyThe patient has provided the necessary information and was informed that her account will be monitored as we await the denial from the out-of-network insurance companyUpon receipt of the denial, any remaining balance will be written off and the patient will be notified once this is completed Again, we sincerely apologize for the error in billing surrounding Ms*** recent exam at SimonMed ImagingWe hope Ms*** is pleased with this outcome and considers SimonMed for future imaging services Sincerely, Carley O*** Operations Specialist *** * *** ** *** *** Scottsdale, AZ

I will send this to our billing department for follow up