SimonMed Imaging Inc

I apologize for the delay in your refund. I have confirmed your refund is due in the amount of $348.71. You should receive your within week, however, due to the holiday, there may be a slight delay. Should you have additional questions, please reach out to our billing office
directly at (*** *** and Brenda will be more than happy to assist you. Sincerely, Amy Z***

It looks like the claim has been retracted from the insurance and the prices were reducedThe self-pay reduction has been applied and the patient no longer has a balance on her accountI have attached a copy of the itemized bill stating the account no longer has a balance at this timePlease let us know if we can do anything else. Brooke D***Billing Administrator

The patient’s credit card has been credited $ Please allow 3-business days for this to reflect in the patient’s bank accountBelow is your requested receipt. Thank you

It has been a week and the company has not contacted me via email, phone, or postal mail

I have been in contact with this customer and billing which I did forward the complaint too was to handle this and bring this up to date. I will follow up with billing department and call the patient

Mrs
***,I
apologize if I was not clear during our conversation yesterday. I
did apologize for your perception of the treatment you
received. I have forwarded your concerns to the modality director for
any/all corrective action. At this point, this
becomes a matter for
HR, and I cannot provide any details of the handling of your complaint, but can
assure you this has been addressed. I apologize if this is unsatisfactory
to you, but this is company policy. You have stated several times that
the treatment was received because your sister has a disability; this is
simply not the case. What the technologist attempted to informed you
at the time of services is correct in regards to the measurement(s) as well as
the printer. We
never want a patient or patient’s relatives to feel they received sub-standard
customer service, which is why I offered for you to come back at no charge for
another ultrasound. I then informed you that you would need to
bring another order from your physician approving the exam. This is standard
protocol, as we cannot perform an exam (even a repeat exam) without your physician’s
approval first. When I explained this to you yesterday, you stated that I
was useless and declined this resolution, stating you would rather contact your
insurance company and abruptly ended the call. As I attempted to inform
you yesterday during our conversation, this is a standing offer and if/when you
decide to obtain an order from your physician, I would be more than happy to
assist you with a resolution. Sincerely,
*** **

Revdex.com Serving
Central November 11, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919-arizonaRevdex.com.org RE: Complaint ID#: *** Dear Sir or Madam: We sincerely apologize for the billing confusion surrounding the time of service payment for Mrs*** at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit We have reviewed and investigated the complaint and have confirmed that the credit card used at time of service was refunded on 11/11/in the amount of $Our records indicate that the patient paid $at TOS and her out-of-pocket responsibility was $for her exam Using state-of-the-art information systems, we can estimate what is due and collect appropriately at time of serviceThe amount can only be an estimate since the deductible changes with every new service provided to a patientTypically, our systems provide an extremely accurate amount due Again, we sincerely apologize for the frustration surrounding the time of service payment for MsWolt’s recent exam with us and ultimately, our patients care and satisfaction is our top priorityWe hope Ms*** is pleased with this outcome and considers SimonMed for future imaging services Sincerely, Carley R*** Compliance Specialist *** * *** ** *** ***
*** ** ***

We apologize for the confusionHowever, the balance of $is correctWhen reviewing the account the posting had to be corrected, however two statements for the correct amount have been mailed out on 8/15/and 2/13/In regards to the X-Ray performed on 5/15/17, the insurance processed the claim and applied $to your deductibleYou had paid $39.65, which would leave a balance of $to be paidIn regards to the payment of $it was split up between all of the billed proceduresFor the MRI of the Pelvis, the insurance processed the claim and applied $to your responsibilityOf which $of your payment got appliedLeaving a remaining balance of $for this procedure For the MRI of the Lower extremity of the Right side the insurance applied $to your responsibility, in which $of your payment got appliedFor the Final MRI of the left side, the insurance applied $to your responsibility, of which the remaining amount of $was appliedAny additional paperwork or EOBs can be provided to the patient upon requestPlease let us know if we can be of further assistance

It looks like the claim has been retracted from the insurance and the prices were reducedThe self-pay reduction has been applied and the patient no longer has a balance on her accountI have attached a copy of the itemized bill stating the account no longer has a balance at this timePlease let us know if we can do anything else. Brooke D***Billing Administrator

Revdex.com Serving
Central July 6, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919-arizonaRevdex.com.org RE: Complaint ID#: *** Dear Sir or Madam: We sincerely apologize for the error in billing surrounding the recent exam for Ms*** at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit We have reviewed and investigated the complaint and have confirmed that the amount of $has been removed from collections and written off due to the self-pay rate payment made at time of service Again, we apologize for the confusion surrounding the payment for Ms*** recent visit with SimonMed ImagingWe hope Ms*** is pleased with this outcome and considers SimonMed for future imaging services Sincerely, Carley *** Operations Specialist *** * *** ** *** *** Scottsdale, AZ

Revdex.com Serving
Central? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? March 22, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919-arizonaRevdex.com.org ? RE: Complaint ID#: *** ? Dear Sir or Madam: ? We sincerely apologize for the error in billing surrounding the time of service payment for Ms*** at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit? We have reviewed and investigated the complaint and have confirmed that there will be a full refund mailed out on 3/28/in the amount of $? Using state-of-the-art information systems, we can estimate what is due and collect appropriately at time of serviceThe amount can only be an estimate since the deductible changes with every new service provided to a patientTypically, our systems provide an extremely accurate amount due? Again, we apologize for the confusion surrounding the time of service payment for Ms***e’s recent visit with SimonMed ImagingWe hope Ms*** is pleased with this outcome and considers SimonMed for future imaging services? ? Sincerely, ? ? ? ? Carley O*** Operations Specialist *** * *** ** *** *** Scottsdale, AZ

There seems to have been a breakdown in communication regarding this credit, and I am sorry for all of the frustration it has caused.? I confirmed that the card was refunded for the full amount ($123.73) today, October 6th.? Please allow 3-business days for this to reflect to your bank
account.? If it is not received within this time frame, please notify me at ###-###-####.Thank you, Amy Z***Privacy Officer

I will investigate with billing?

I accept that the business is investigating the billing, but I would like them to concurrently investigate the issue that my physician has still not received any images from my MRI.Thank you

Revdex.com:
I am grateful for the Revdex.com, as your involvement brought an acknowledgement that my efforts did not? I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
***? ***
?

Revdex.com Serving
Central? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? May 12, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919-arizonaRevdex.com.org ? RE: Complaint ID#: *** ? ? Dear Sir or Madam: ? We sincerely apologize for the error in billing surrounding the *** *** recent exam at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit? We have reviewed and investigated the complaint and will ensure the patient does not receive bills for her services done 10/30/and 10/19/? We have been working directly with the patient to obtain the necessary information to bill the correct insurance companyThe patient has provided the necessary information and was informed that her account will be monitored as we await the denial from the out-of-network insurance companyUpon receipt of the denial, any remaining balance will be written off and the patient will be notified once this is completed? Again, we sincerely apologize for the error in billing surrounding Ms*** recent exam at SimonMed ImagingWe hope Ms*** is pleased with this outcome and considers SimonMed for future imaging services? ? Sincerely, ? ? ? ? Carley O*** Operations Specialist *** * *** ** *** *** Scottsdale, AZ

on 11-23-a check was sent out to patient at:*** ** *** ***
*** ** ***
*In the amount of $

To confirm, the films being sent from S.M.Irelated to the throat, thyroid will be ownership of the patient, *** ***This films will no longer be ownership of S.M.I or ***, correct?? Thank you? ? *** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait until for the business to perform this action and, if it does,
will consider this complaint resolved
Regards,
*** ***
? I've spoken with billing and they have not been helpful whatsoever and when I did speak with them days ago they said I should hear from them within hours and didn't until a few days ago to find out they sent my account to collections which they said they would hold and not do anything until they heard from facility.?

Revdex.com Serving
Central? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? February 23rd, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919-arizonaRevdex.com.org RE: Complaint ID#: *** Dear Sir or Madam: We sincerely apologize for the error in billing surrounding the time of service payment for Mr*** at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit We have reviewed and investigated the complaint and have confirmed that there was a refund mailed out on Monday, January 23rd 2016, for the amount of $ Using state-of-the-art information systems, we can estimate what is due and collect appropriately at time of serviceThe amount can only be an estimate since the deductible changes with every new service provided to a patientTypically, our systems provide an extremely accurate amount due An attempt has been made to reach out to Mr*** regarding his recent experience to personally apologize for what has happenedWe hope Mr*** is pleased with this outcome and considers SimonMed for future imaging services Sincerely, Carley O’L*** Operations Specialist *** * *** ** *** ***
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