SimonMed Imaging Inc

Will investigate with billing.

Revdex.com Serving Central
June 27, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919-arizonaRevdex.com.org RE: Complaint ID#: *** Dear Sir or Madam: We sincerely apologize for the error in authorization surrounding the recent exam for Mr*** at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit We have reviewed and investigated the complaint and have confirmed that the full refund of $will be received within weeks Again, we apologize for the error surrounding the authorization for Ms*** recent visit with SimonMed ImagingWe hope Mr*** is pleased with this outcome and considers SimonMed for future imaging services Sincerely, Carley O’*** Operations Specialist *** * *** ** *** *** Scottsdale, AZ

I have been in contact with this customer and billing which I did forward the complaint too was to handle this and bring this up to date. I will follow up with billing department and call the patient

I will investigate this complaint

I have requested a rush refund for this patient in the amount of $I am awaiting the confirmation of completion from our third party billing company and will provide a copy of the transaction receipt when it is availableI truly apologize for the excessive amount of calls that you have had
to make in order to correct this billing discrepancyWe are working to get refunds issued, when necessary, in a more timely fashion and will continue to work in order to provide the best patient care. Should you need further assistance please feel free to call me at ###-###-####

To confirm, the films being sent from S.M.Irelated to the throat, thyroid will be ownership of the patient, *** ***This films will no longer be ownership of S.M.I or ***, correct? Thank you *** ***

I have received documentation from SimonMed today, 8/10/16. Per the response from SimonMed to the Revdex.com, I was to see a credit to my credit card account within 3-days as of 8/5/As of end of business today, 8/10/16, there is NO CREDIT to my account, nor any credit PENDING.Also, in the documents sent to me, it shows (3) claims with James M*** (209) with the service date 5/26/16, that payments have been processed by insurance (see SimonMed_Doc)When I went on my insurance website and looked at my claim summary, I saw that SimonMed issued a duplicate claim for James M*** (209) for $8/8/This was already processed as part of another claim that totaled $4,(See attached James M*** doc).Why are they trying to process that amount again if they say that all claims are processed and balance is $0? To close this dispute, this is what I need to see happen:On the SimonMed Patient History Report, all claims for service date 5/26/need to show processed/paid in full with United Health Care and my account at $balance. I need to see the credit due to me on my credit card processed

Mrs***,Again, I can set up an appointment for you with a physicians order, a note will not suffice. This will not be billed to your insurance for the secondary exam, as stated previously. Please contact me at ###-###-#### if I can be of further assistance. Sincerely, Amy Z

I do not accept the companies responseIt is a generic, insincere responseI have attached the collection agencies collection letter, which was the first and only letter I have received regarding this debt

DearMrs***,Upon review, exams total were performed on dates 01/(chest and shoulder) and 01/(chest - additional imaging). I do see the report requests additional imaging, but there are no notes or any indication that this was due to a technical error. As a courtesy, I
will have the chest x-ray charges from 01/($38.08) pulled from the collection agency and adjusted accordingly. If you would like a follow up statement from SimonMed Imaging reflecting the changes, please contact *** in our billing office at ###-###-#### in two weeks and she will be able to send you the updated statement.Sincerely,*** ***Privacy Officer/Compliance Specialist

Yes any Medical Records a patient has requested and signed for becomes theirsI cannot speak for *** as I don't work for them.

Hello Marie:I understand that I may submit a rebuttalI am doing so.As you can see, I have
spoken to many people at the billing level and at the corporate levelI have spend an enormous amount of time and energy on this for more than a year nowNOTHING has changedFolks have contacted me in the past in an effort to fix this and some have elected to not get back with me.Point being, calling the customer, me, isn't worth the paper the reply was written onI am no further along in resolving this than a year agoThis is another example of this organization's poor administration and bordering on insurance fraud to try and collect from meInteresting that they suddenly offered me a "deal", which was 70% off the total billCorporate tells me that the billing service didn't have that authority to begin with.This was a simple coding error that was brought to the attention of numerous people within their billing organization and SimonMed itself and should have been resolved long ago when I provided helpful information direct from my insurance companyThey paid no attention and continued to dun me for payment which was not due.I owe them nothing, I will pay them nothing and finally got someone at the company to take it off of the ledger of patient responsibility and not touch my credit for something ghat I don't owe.I have no more time or energy and cannot do their job for them unless of course they accept my invoice for my timeIt is exhaustingJust look at the time and number of people that I spoke with in an effort to help them to correct thisThere was a coding error and I have even given them correct info direct from my insurance company a number of timesThis was a covered service, there is no question - just a coding error and laziness in resubmitting correctly.Once again, closing the complaint when someone says they will contact the customer is remiss since we have been in contact for more than a year a still NOTHING has been done to assure me the zero balance due, as I owe them nothing!!This company, I find, has many complaints lodged clearly emphasizing their lax approach and lack of concernI wonder how many people they managed to collect fees that were not due.Please do not close this complaint until I receive the zero balance statement that I have requestedSomeone contacting me means absolutely nothing as it has so many times beforeSubmitting this correctly to my insurance company who will cover this 100% since I met my full deductible last year is the ONLY acceptable resolution.Sincerely,*** ***

This matter has been taken care of The Simon Med Corporate Office has taken care of my complaint, no further action is needed please delete complaint.thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me as long as they investigate it promptly, within days I have had this response
in the past from SimonMed and never heard from them I will wait for the business to perform this action within days and, if it does, and I am refunded $459.99, I will consider this complaint resolved
Regards,
*** ***

Dear Valued Customer:I have investigated your concerns and have found that your report was read within two hours of being completed and faxed to the provider on the date of service (11/11) at 2:p.m. I have a successful fax receipt for this transaction as well. All internal
processes were followed and unfortunately, I cannot issue a refund, as we read and delivered the report in an expedite manner. I understand your frustrations, and would advise you to reach out directly to the Urgent Care for results, or, if you would rather, come to any SimonMed Imaging facility and pick up a copy of your report.If you have any questions, or need further assistance, please feel free to contact me at ###-###-####.Sincerely, Amy Z***Privacy Officer / Compliance Specialist

Mrs***Unfortunately, we will need your daughter to contact SimonMed, as this pertains to her Protected Health Information. When she calls, I would be more than happy to provide her with the information she needs to resolve this issue. I can be reached at (***
*** Sincerely, Amy Z***

Revdex.com Serving
Central August 5, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919-arizonaRevdex.com.org RE: Complaint ID#: *** Dear Sir or Madam: We sincerely apologize for the customer service concern regarding Ms*** recent exam at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit We have reviewed and investigated the complaint and the requested documents were placed in the mail today to the patient’s address on file Regarding the refund mentioned, a refund is owed to the insurance company due to double payment we received from themI have requested one of our billing representatives follow up with the insurance to verify if the claim was reprocessed so that we may refund them promptly Additionally, upon further investigation, it was discovered that the time of service payment was posted to the incorrect accountIt appears that the insurance will cover the full cost of the examThat being said, the full amount of $was refunded to the credit card used at time of service on 8/5/16; please allow 3-business days for your account to be creditedThe refund receipt is included in the mailed documents Again, we apologize for any frustration that may have resulted from Ms*** recent visit with SimonMed ImagingWe hope Ms*** is pleased with this outcome and considers SimonMed for future imaging services Sincerely, Carley O*** Compliance Specialist *** * *** ** *** *** Scottsdale, AZ

Here is the reply from billing. Hello Sylvia, The claim is pending the appeal which can take up to days to get doneZotec sent it
back the same day and we are now just waiting for the insurance to process the claimThe charge is on hold and the patient shouldn’t be getting a bill

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.This whole experience has been unpleasant and avoidable I will no longer be using Simon Med Imaging for anything, and have notified my doctor of my decision, and why.Thank you Revdex.com, for resolving this for me The credit was posted to my *** on 10/14/ I have no doubt that if I had not contacted the Revdex.com, I would still be chasing this credit.
Regards,
*** ***

Let me send this to billing to investigate