SimonMed Imaging Inc

Revdex.com Serving
Central November 11, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919-arizonaRevdex.com.org RE: Complaint ID#: *** Dear Sir or Madam: We sincerely apologize for the billing confusion surrounding the time of service payment for Mrs*** at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit We have reviewed and investigated the complaint and have confirmed that the credit card used at time of service was refunded on 11/11/in the amount of $Our records indicate that the patient paid $at TOS and her out-of-pocket responsibility was $for her exam Using state-of-the-art information systems, we can estimate what is due and collect appropriately at time of serviceThe amount can only be an estimate since the deductible changes with every new service provided to a patientTypically, our systems provide an extremely accurate amount due Again, we sincerely apologize for the frustration surrounding the time of service payment for MsWolt’s recent exam with us and ultimately, our patients care and satisfaction is our top priorityWe hope Ms*** is pleased with this outcome and considers SimonMed for future imaging services Sincerely, Carley R*** Compliance Specialist *** * *** ** *** ***
*** ** ***

I will send to billing fro investigation

To Whom it May Concern: I apologize for your experience and the delay in sending your bill to Geico as requested. Upon review, this request was sent to our billing agent, and was not performed. I did speak with our billing department and they state this will be mailed today.
Please allow week before confirming receipt with Geico. If you have any questions, please contact me at the number below.Sincerely,Amy Z.Privacy Officer###-###-####

I recently saw that Simon Med did respond to this complaint. I was not aware of this sooner because for whatever reason I did not receive any notification from Revdex.com that Simon Med had, in fact, responded. I just happened to be reviewing emails and documents relevant to this complaint and saw that there was correspondence associated with this that I had not read. Be that as it may, in spite of the explanation provided by Simon Med, this complaint is NOT resolved. Since their email to the Revdex.com in response to the complaint, they have since sent us another bill. However, the explanation, or their accounting rather, on the bill is not the same as the explanation and numbers they provided the Revdex.com. Further, prior to this we had received an invoice from Simon Med stating we had a zero balance. This zero balance invoice was dated 11/21/2017. In their most recent bill dated 02/09/2018, their invoice goes back to a balance of $140.93, but also indicates that on 01/19/they did an administrative write off of $109.22, but it has now, somehow, been added back on to the bill. Also, the payment I made on 05/22/of $is not reflected anywhere on the bill, but rather a credit card payment of $on 06/29/was printed on it. I have no idea where that number or that date even came from. After reading Simon Meds explanation to the Revdex.com and seeing what is printed on the latest bill (which is dated after their response to the Revdex.com). It seems as though Simon Med is telling the Revdex.com one thing and its customers another. From the beginning of this tragedy we have asked for only one thing: An accurate accounting of our bill; one that reflects what we have paid and indicates what we owe and why. They have NEVER done this. We have told Simon Med that all they would need to do was provide this correct accounting and explanation for us and we would be happy to pay. So, I'm not sure this helps or hurts, but the situation is beyond ridiculous. I would very much like a correct accounting of what I now owe and what I need to pay, and an explanation for this most recent excuse of a bill. Respectfully,
*** ***

Here is the reply from billing. Hello Sylvia, The claim is pending the appeal which can take up to days to get doneZotec sent it
back the same day and we are now just waiting for the insurance to process the claimThe charge is on hold and the patient shouldn’t be getting a bill.

Good Afternoon,I will follow up with billing manager Sandi S*** and lead Brooke D*** to research and get an answer back to the patient Thank you,Sylvia R***

No, I do not think it was processed "Out of Network" as you stated Before I made the appointment with Simon Med I made sure to check with insurance to be in network and it was Somehow your billing department did not give me the right information which then led me to go ahead with the MRI, only to be billed months later for WAY MORE than you gave me a receipt for at the appointment I have attached the receipt I received from you at the time of the appointment and the bill I received from you months later via text messaging You will see the discrepancy amount - receipt shows amount due $and the amount shown on the bill months later of $

Revdex.com Serving
Central July 25, *** * *** **, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919-arizonaRevdex.com.org RE: Complaint ID#: *** Dear Sir or Madam: We sincerely apologize for the error in billing surrounding the time of service payment for Ms*** at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit We have reviewed and investigated the complaint and have confirmed that there will be a full refund of $received within weeks from todays date Using state-of-the-art information systems, we can estimate what is due and collect appropriately at time of serviceThe amount can only be an estimate since the deductible changes with every new service provided to a patientTypically, our systems provide an extremely accurate amount due Again, we apologize for the confusion surrounding the time of service payment for Ms***’s recent visit with SimonMed ImagingWe hope Ms*** is pleased with this outcome and considers SimonMed for future imaging services Sincerely, Carley O*** Compliance Specialist E Camelback Rd Ste#Scottsdale, AZ Tell us why here

Dear Sir or Madam: We sincerely apologize for the error in billing surrounding the time of service payment for *** *** at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visitWe have reviewed and investigated
the complaint and have confirmed that there is a refund being mailed out on this Friday, January 22nd 2016, for the amount of $Using state-of-the-art information systems, we can estimate what is due and collect appropriately at time of serviceThe amount can only be an estimate since the deductible changes with every new service provided to a patientTypically, our systems provide an extremely accurate amount dueAn attempt has been made to reach out to Ms*** regarding her recent experience to personally apologize for what has happenedWe hope Ms*** is pleased with this outcome and considers SimonMed for future imaging servicesSincerely, Carley O’*** Operations Specialist *** * *** ** *** *** *** ** ***

Revdex.com Serving Central September 9, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919-arizonaRevdex.com.org RE: Complaint ID#: *** Ms***, I have included a copy of your credit card refund receipt dated 8/5/in the amount of $If the amount does not reflect on your account, we suggest you follow up with your bank to assist in locating the refund At this time, we are unable to provide a Patient History Report that shows your account at a zero balance due to refunds being processed to your insurance for duplicate paymentsHowever, we do show on both EOB’s that your responsibility is $ Again, we apologize for any frustration that may have resulted from thisWe hope you are satisfied with the outcome of your concerns Sincerely, Carley O*** Compliance Specialist *** * *** ** *** *** Scottsdale, AZ

I will send to billing fro investigation

Dear Valued Customer:I have investigated your concerns and have found that your report was read within two hours of being completed and faxed to the provider on the date of service (11/11) at 2:p.m. I have a successful fax receipt for this transaction as well. All internal
processes were followed and unfortunately, I cannot issue a refund, as we read and delivered the report in an expedite manner. I understand your frustrations, and would advise you to reach out directly to the Urgent Care for results, or, if you would rather, come to any SimonMed Imaging facility and pick up a copy of your report.If you have any questions, or need further assistance, please feel free to contact me at ###-###-####.Sincerely, Amy Z***Privacy Officer / Compliance Specialist

Hi Sylvia, I have had the posting corrected on this accountI have attached a copy of the EOB from the insurance
stating that the total pt responsibility is $and the revised statement with the balance on itPlease let me know if you have any questions. Patient *** ***EBC # ***

I will accept this but I do not see this refund on my credit card as being postedCharges are usually shown with in a day.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com Serving
Central April 14, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919-arizonaRevdex.com.org RE: Complaint ID#: *** Dear Sir or Madam: We sincerely apologize for the error in billing surrounding the time of service payment for Mrs*** at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit We have reviewed and investigated the complaint and have confirmed that there was a refund processed back on the credit card used at time of service on 4/4/in the amount of $Typically, the refunds take 3-business days to reflect back on the card Using state-of-the-art information systems, we can estimate what is due and collect appropriately at time of serviceThe amount can only be an estimate since the deductible changes with every new service provided to a patientTypically, our systems provide an extremely accurate amount due Again, we apologize for the error surrounding the time of service payment for Ms*** recent visit with SimonMed ImagingWe hope Ms*** is pleased with this outcome and considers SimonMed for future imaging services Sincerely, Carley O*** Operations Specialist *** * *** ** *** *** Scottsdale, AZ

I will investigate with billing

I recently saw that Simon Med did respond to this complaint. I was not aware of this sooner because for whatever reason I did not receive any notification from Revdex.com that Simon Med had, in fact, responded. I just happened to be reviewing emails and documents relevant to this complaint and saw that there was correspondence associated with this that I had not read. Be that as it may, in spite of the explanation provided by Simon Med, this complaint is NOT resolved. Since their email to the Revdex.com in response to the complaint, they have since sent us another bill. However, the explanation, or their accounting rather, on the bill is not the same as the explanation and numbers they provided the Revdex.com. Further, prior to this we had received an invoice from Simon Med stating we had a zero balance. This zero balance invoice was dated 11/21/2017. In their most recent bill dated 02/09/2018, their invoice goes back to a balance of $140.93, but also indicates that on 01/19/they did an administrative write off of $109.22, but it has now, somehow, been added back on to the bill. Also, the payment I made on 05/22/of $is not reflected anywhere on the bill, but rather a credit card payment of $on 06/29/was printed on it. I have no idea where that number or that date even came from. After reading Simon Meds explanation to the Revdex.com and seeing what is printed on the latest bill (which is dated after their response to the Revdex.com). It seems as though Simon Med is telling the Revdex.com one thing and its customers another. From the beginning of this tragedy we have asked for only one thing: An accurate accounting of our bill; one that reflects what we have paid and indicates what we owe and why. They have NEVER done this. We have told Simon Med that all they would need to do was provide this correct accounting and explanation for us and we would be happy to pay. So, I'm not sure this helps or hurts, but the situation is beyond ridiculous. I would very much like a correct accounting of what I now owe and what I need to pay, and an explanation for this most recent excuse of a bill. Respectfully,
*** ***

July 28, 2016 Ms***,We sincerely apologize if your insurance was not contacted when questions were raised about the amount dueWe have spoken with our staff to ensure in the future they are contacting the insurance company when requested by the patientOn the other hand, we do inform our patients via the "Consent to Treat" form that the amount quoted is simply an estimateTypically, our system does provide an extremely accurate estimateI have confirmed with our billing team that the refund check was placed in the mail todayWe apologize for any frustration that may have resulted from this and we appreciate you informing us of your experience because it allows us to view where we may improveUltimately, patient satisfaction is our top priority and we work hard to quickly remedy any concerns that may ariseWe hope you are satisfied with the outcome of your concerns. Carley O***Compliance SpecialistE Camelback Rd #700Scottsdale, AZ

We apologize for the confusionHowever, the balance of $is correctWhen reviewing the account the posting had to be corrected, however two statements for the correct amount have been mailed out on 8/15/and 2/13/ In regards to the X-Ray performed on 5/15/17, the insurance processed the claim and applied $to your deductibleYou had paid $39.65, which would leave a balance of $to be paidIn regards to the payment of $it was split up between all of the billed procedures For the MRI of the Pelvis, the insurance processed the claim and applied $to your responsibilityOf which $of your payment got appliedLeaving a remaining balance of $for this procedure For the MRI of the Lower extremity of the Right side the insurance applied $to your responsibility, in which $of your payment got applied For the Final MRI of the left side, the insurance applied $to your responsibility, of which the remaining amount of $was applied Any additional paperwork or EOBs can be provided to the patient upon requestPlease let us know if we can be of further assistance

Hello- Per the patient’s EOB from the insurance his responsibility for the x-ray done on 5/15/was $This was applied to his deductibleOf this he paid $at the time of service, therefore leaving a balance of $for the x-rayPatient returned 5/22/for additional exams,
per the EOB from insurance his responsibility was $Patient paid $at the time of service, leaving a balance of $The patient has been removed from collections and should be a letter from CMRE Collecting notifying him that he has been removedThe patient does still have a balance of $140.93. Alyssa L***Compliance Specialist CONFIDENTIALITY NOTICE: This e-mail mess