SimonMed Imaging Inc

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Central                                    �...⇄ June 15, 2016 4428 N 12th St, Phoenix, AZ 85014 213 Grove Ave, Prescott, AZ 86301 350 W 16th Street, Suite 205, Yuma, AZ 85364 602-464-1721 | 928-772-3410 | 928-919-7940 arizonaRevdex.com.org   RE: Complaint ID#: [redacted]     Dear Sir or Madam:   We sincerely apologize for the confusion in billing surrounding [redacted]’s recent exam at SimonMed Imaging. We wish every patient to have a pleasant experience with our company and we strive to attain that with every visit.   We have reviewed and investigated the complaint and have confirmed with the insurance company that the claim was denied in error and reprocessed on 6/2/16. We were informed the insurnae made a payment on 6/13/16 and the patient’s total responsibility is $40. Once we receive the insurance payment, a new bill will be promptly mailed to Mr. [redacted].   Again, we apologize for the confusion surrounding Mr. [redacted]’s recent visit with SimonMed Imaging. We hope Mr. [redacted] is pleased with this outcome and considers SimonMed for future imaging services.     Sincerely,         Carley O[redacted] Operations Specialist 6900 E Camelback Rd Ste. #700 Scottsdale, AZ 85251 Tell us why here...

Thank you for reaching out to us. Mrs. [redacted] does not have a balance with us at this time, due to her claim still pending with the insurance. We have checked to verify that it was billed to the correct insurance and resubmitted the claim. The patient will be notified after the insurance processes...

the claim if any payment is due per her EOB. Please let us know if there is anything else we can assist with.

Good Afternoon,I will follow up with billing manager Sandi S[redacted] and lead Brooke D[redacted] to research and get an answer back to the patient.   Thank you,Sylvia R[redacted]

Dear Mr. [redacted],I apologize for your experience with our billing department and the frustration you've encountered.  To remedy your complaint, your balance has been adjusted to zero.  We have notified your insurance company, as this may affect recent bills that have been applied to...

your deductible.  Should you have further questions, please contact our billing team at ###-###-####.Sincerely,Amy Z[redacted]

I will forward this to billing for investigation

I will investigate with billing.

The patient’s credit card has been credited $196.23.   Please allow 3-5 business days for this to reflect in the patient’s bank account. Below is your requested receipt. Thank you.

Let me send this to billing to investigate.

I will forward to billing to department for investigation

Unfortunately, I am unable to locate this patient in our EMR.  I would like to request additional information (ie., alias, date of birth, or other indentifiers) to be able to assist in resolving this matter.  Thank you,[redacted]Privacy Officer

Revdex.com Serving...

Central                                    �...⇄ March 22, 2016 4428 N 12th St, Phoenix, AZ 85014 213 Grove Ave, Prescott, AZ 86301 350 W 16th Street, Suite 205, Yuma, AZ 85364 602-464-1721 | 928-772-3410 | 928-919-7940 arizonaRevdex.com.org   RE: Complaint ID#: [redacted]   Dear Sir or Madam:   We sincerely apologize for the error in billing surrounding the time of service payment for Ms. [redacted] at SimonMed Imaging. We wish every patient to have a pleasant experience with our company and we strive to attain that with every visit.   We have reviewed and investigated the complaint and have confirmed that there will be a full refund mailed out on 3/28/2016 in the amount of $21.96.   Using state-of-the-art information systems, we can estimate what is due and collect appropriately at time of service. The amount can only be an estimate since the deductible changes with every new service provided to a patient. Typically, our systems provide an extremely accurate amount due.   Again, we apologize for the confusion surrounding the time of service payment for Ms. [redacted]e’s recent visit with SimonMed Imaging. We hope Ms. [redacted] is pleased with this outcome and considers SimonMed for future imaging services.     Sincerely,         Carley O[redacted] Operations Specialist [redacted] [redacted] Scottsdale, AZ 85251

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does,...

will consider this complaint resolved.
Regards,
[redacted]
  I've spoken with billing and they have not been helpful whatsoever and when I did speak with them 40 days ago they said I should hear from them within 72 hours and didn't until a few days ago to find out they sent my account to collections which they said they would hold and not do anything until they heard from facility.

I have had several imaging studies with Simon Med, and I am always forced to pay up front. They tell me the rate with my insurance and I pay, but it always turns out that the actual amount I owe is less than what Simon Med charged up front.

Of course Simon Med failed to notify me of the overcharge, and when I contact them they tell me that a refund is being processed.

I have yet to receive a refund at all and don't understand why I have been overcharged on each visit when they already have my insurance information. This seems to be a fraudulent billing system and merits governmental investigation and auditing.