SimonMed Imaging Inc

12/15/2016 -Patients credit card has been credited $290.73.  Please allow 3-5 days for this to reflect in the patient bank account.

Yes any Medical Records a patient has requested and signed for becomes theirs. I cannot speak for [redacted] as I don't work for them.

To Whom it May Concern: I apologize for your experience and the delay in sending your bill to Geico as requested.  Upon review, this request was sent to our billing agent, and was not performed.  I did speak with our billing department and they state this will be mailed today. ...

Please allow 1 week before confirming receipt with Geico.  If you have any questions, please contact me at the number below.Sincerely,Amy Z.Privacy Officer###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I will submit to the billing department for investigation

You stated that I would need another order from my doctor which would that not charge my INSURANCE?  I will agree to a doctors note stating he approves  and will allow the repeat ultrasound for better and more efficient results as long as there is no BILL to my insurance. It is not my insurance companies fault that your employee acted as such. And I got upset when you responded by saying she should not have snapped at my sister but she has a job to do aiming she was interrupting the exam which the exam was over when this happened making excuses for your employees actions and implying she shouldn't have been talking. That upsets me even more because she HAS A DISABILITY and she is a sweetheart but she literally CAN NOT stay silent. That doesn't mean she was being a nuisance. Would you imply that to someone who has tourrettes? And you never said YOU guys would cover the cost or said you'd be willing to redo it with my doctors permission. You said there was no proof that the ultrasound was done improperly so you'd be happy to reschedule me at another office if I got another referral from my doctor. If you would like to redo the ultrasound free of charge to me AND my insurance to correct the poor treatment we received I'll be happy to accept that but I will not agree to you billing my insurance this was because of your employees poor treatment aND behavior of you get paid twice how did you guys make anything RIGHT?  And last thing I hung up because you got an attitude with me and said you're not going to argue with me anymore because you couldn't explain to me how the procedure was done right with everything we went through.

Revdex.com Serving...

Central                                    �...⇄ February 23rd, 2016 4428 N 12th St, Phoenix, AZ 85014 213 Grove Ave, Prescott, AZ 86301 350 W 16th Street, Suite 205, Yuma, AZ 85364 602-464-1721 | 928-772-3410 | 928-919-7940 arizonaRevdex.com.org RE: Complaint ID#: [redacted] Dear Sir or Madam: We sincerely apologize for the error in billing surrounding the time of service payment for Mr. [redacted] at SimonMed Imaging. We wish every patient to have a pleasant experience with our company and we strive to attain that with every visit. We have reviewed and investigated the complaint and have confirmed that there was a refund mailed out on Monday, January 23rd 2016, for the amount of $135. Using state-of-the-art information systems, we can estimate what is due and collect appropriately at time of service. The amount can only be an estimate since the deductible changes with every new service provided to a patient. Typically, our systems provide an extremely accurate amount due. An attempt has been made to reach out to Mr. [redacted] regarding his recent experience to personally apologize for what has happened. We hope Mr. [redacted] is pleased with this outcome and considers SimonMed for future imaging services. Sincerely, Carley O’L[redacted] Operations Specialist [redacted] [redacted]

We will investigate

I will investigate the complaint

Dear. Mrs. [redacted],Upon review, 3 exams total were performed on dates 01/23 (chest and shoulder) and 01/26 (chest - additional imaging).  I do see the report requests additional imaging, but there are no notes or any indication that this was due to a technical error.  As a courtesy, I...

will have the chest x-ray charges from 01/23 ($38.08) pulled from the collection agency and adjusted accordingly.  If you would like a follow up statement from SimonMed Imaging reflecting the changes, please contact [redacted] in our billing office at ###-###-#### in two weeks and she will be able to send you the updated statement.Sincerely,[redacted]Privacy Officer/Compliance Specialist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]2, and find that this resolution would be satisfactory to me.  I have received the refund last week. I really appreciate the response after a long time dealing with this issue. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me as long as they investigate it promptly, within 10 days.  I have had this response...

in the past from SimonMed and never heard from them.  I will wait for the business to perform this action within 10 days and, if it does, and I am refunded $459.99, I will consider this complaint resolved.
Regards,
[redacted]

There seems to have been a breakdown in communication regarding this credit, and I am sorry for all of the frustration it has caused.  I confirmed that the card was refunded for the full amount ($123.73) today, October 6th.  Please allow 3-5 business days for this to reflect to your bank...

account.  If it is not received within this time frame, please notify me at ###-###-####.Thank you, Amy Z[redacted]Privacy Officer

Will investigate with billing.

November 23, 2016       Revdex.com 1010 E Missouri Ave, Phoenix, AZ 85014     RE:  Complaint ID #[redacted]   To Whom it May Concern:   I have investigated the complaint from Mr. [redacted] and it appears that he was initially quoted for a different CPT code which explains the high dollar amount difference. Due to this, we will be honoring the original quoted price of $237.66 for the exam.   We sincerely apologize for the confusion and any frustration that may have resulted from this. Ultimately, patient care and satisfaction is our top priority. We hope Mr. [redacted] is pleased with this outcome and considers using SimonMed Imaging for future services   Sincerely,         Carley R[redacted] Compliance Specialist 6900 E. Camelback Road, #700 Scottsdale, AZ  85251 ###-###-#### [redacted]

Thank you for the clarification.  I was able to retrieve the estimate that we provided to the patient at the time of service.  I do understand the frustration, receiving a bill after you were estimated to have a zero responsibility.  In light of this information, I will adjust the bill by %50, making the patient responsibility $518.47.  I apologize for the confusion and incorrect information that was provided during the time of services.  I would like to assure you that our billing team has made great strides in correcting this issue not only in this situation, but for every patient.  We would also like to remind our patients that the estimate that we provide our patients, in simply that, an estimate and may not reflect the most up to date information from your insurance company.  Thank you for allowing me to resolve this matter to your satisfaction, and again, I do apologize for your frustrations.  Sincerely,[redacted]Privacy OfficerSimonMed Imaging

I apologize for the delay in your refund.  I have confirmed your refund is due in the amount of $348.71.  You should receive your within 1 week, however, due to the holiday, there may be a slight delay.  Should you have additional questions, please reach out to our billing office...

directly at ([redacted] and Brenda will be more than happy to assist you. Sincerely,   Amy Z[redacted]

Mrs. [redacted],Again, I can set up an appointment for you with a physicians order, a note will not suffice.  This will not be billed to your insurance for the secondary exam, as stated previously.   Please contact me at ###-###-#### if I can be of further assistance. Sincerely,   Amy Z.

It has been a week and the company has not contacted me via email, phone, or postal mail.

This problem is now being resolved by Simon Med so I will withdraw my complaint. Thank you.
Regards,
[redacted]
 On Mon, Dec 21, 2015 at 9:25 AM, Cherie [redacted] <c[redacted][email protected]> wrote:This problem is now being resolved by Simon Med so I will withdraw my complaint. Thank you.