SimonMed Imaging Inc

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me.? I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
?

This is not an an acceptable response as Wendy was supposed to call me when the claim had been submitted to *** ***Supposedly your IT is already working to fix this billing issueI request that someone in management call me this week to tell
me that my claim has already been sent to United Healthcare

I reject the response from Simon Med because there is no resolution as of yet? Simon Med responded by saying that they will investigate, which is what I have been told every time I have called them with no
resolution!This matter will be resolved when I receive my check for $(per month x payments).?

I have received documentation from SimonMed today, 8/10/16.? Per the response from SimonMed to the Revdex.com, I was to see a credit to my credit card account within 3-days as of 8/5/As of end of business today, 8/10/16, there is NO CREDIT to my account, nor any credit PENDING.Also, in the documents sent to me, it shows (3) claims with James M*** (209) with the service date 5/26/16, that payments have been processed by insurance (see SimonMed_Doc)When I went on my insurance website and looked at my claim summary, I saw that SimonMed issued a duplicate claim for James M*** (209) for $8/8/This was already processed as part of another claim that totaled? $4,(See attached James M*** doc).Why are they trying to process that amount again if they say that all claims are processed and balance is $0?? To close this dispute, this is what I need to see happen:On the SimonMed Patient History Report, all claims for service date 5/26/need to show processed/paid in full with United Health Care and my account at $balance.? I need to see the credit due to me on my credit card processed.? ? ? ?

July 28, 2016? Ms***,We sincerely apologize if your insurance was not contacted when questions were raised about the amount dueWe have spoken with our staff to ensure in the future they are contacting the insurance company when requested by the patientOn the other hand, we do inform our patients via the "Consent to Treat" form? that the amount quoted is simply an estimateTypically, our system does provide an extremely accurate estimateI have confirmed with our billing team that the refund check was placed in the mail todayWe apologize for any frustration that may have resulted from this and we appreciate you informing us of your experience because it allows us to view where we may improveUltimately, patient satisfaction is our top priority and we work hard to quickly remedy any concerns that may ariseWe hope you are satisfied with the outcome of your concerns.? Carley O***Compliance SpecialistE Camelback Rd #700Scottsdale, AZ

I do not want my bills submitted to insuranceI have stated that since day oneI need to pay for my medical out of pocket as my insurance does not cover anythingI have cancelled my insurance as they are a scam of a company

Revdex.com Serving Central
? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? June 27, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919-arizonaRevdex.com.org ? RE: Complaint ID#: *** ? Dear Sir or Madam: ? We sincerely apologize for the error in authorization surrounding the recent exam for Mr*** at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit? We have reviewed and investigated the complaint and have confirmed that the full refund of $will be received within weeks? Again, we apologize for the error surrounding the authorization for Ms*** recent visit with SimonMed ImagingWe hope Mr*** is pleased with this outcome and considers SimonMed for future imaging services? ? Sincerely, ? ? ? ? Carley O’*** Operations Specialist *** * *** ** *** *** Scottsdale, AZ

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***2, and find that this resolution would be satisfactory to me? I have received the refund last weekI really appreciate the response after a long time dealing with this issue.?
Regards,
*** ***
?

I will investigate the complaint?

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
***? ***
?

Dear Sir or Madam: We sincerely apologize for the error in billing surrounding the time of service payment for *** *** at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit We have reviewed and investigated
the complaint and have confirmed that there is a refund being mailed out on this Friday, January 22nd 2016, for the amount of $ Using state-of-the-art information systems, we can estimate what is due and collect appropriately at time of serviceThe amount can only be an estimate since the deductible changes with every new service provided to a patientTypically, our systems provide an extremely accurate amount due An attempt has been made to reach out to Ms*** regarding her recent experience to personally apologize for what has happenedWe hope Ms*** is pleased with this outcome and considers SimonMed for future imaging services Sincerely, Carley O’*** Operations Specialist *** * *** ** *** *** *** ** ***

You stated that I would need another order from my doctor which would that not charge my INSURANCE? ? I will agree to a doctors note stating he approves ? and will allow the repeat ultrasound for better and more efficient results as long as there is no BILL to my insuranceIt is not my insurance companies fault that your employee acted as suchAnd I got upset when you responded by saying she should not have snapped at my sister but she has a job to do aiming she was interrupting the exam which the exam was over when this happened making excuses for your employees actions and implying she shouldn't have been talkingThat upsets me even more because she HAS A DISABILITY and she is a sweetheart but she literally CAN NOT stay silentThat doesn't mean she was being a nuisanceWould you imply that to someone who has tourrettes? And you never said YOU guys would cover the cost or said you'd be willing to redo it with my doctors permissionYou said there was no proof that the ultrasound was done improperly so you'd be happy to reschedule me at another office if I got another referral from my doctorIf you would like to redo the ultrasound free of charge to me AND my insurance to correct the poor treatment we received I'll be happy to accept that but I will not agree to you billing my insurance this was because of your employees poor treatment aND behavior of you get paid twice how did you guys make anything RIGHT? ? And last thing I hung up because you got an attitude with me and said you're not going to argue with me anymore because you couldn't explain to me how the procedure was done right with everything we went through.? ?

Mrs.
[redacted],I
apologize if I was not clear during our conversation yesterday.  I
did apologize for your perception of the treatment you
received.  I have forwarded your concerns to the modality director for
any/all corrective action.  At this point, this...

becomes a matter for
HR, and I cannot provide any details of the handling of your complaint, but can
assure you this has been addressed.  I apologize if this is unsatisfactory
to you, but this is company policy.  You have stated several times that
the treatment was received because your sister has a disability; this is
simply not the case.  What the technologist attempted to informed you
at the time of services is correct in regards to the measurement(s) as well as
the printer.  We
never want a patient or patient’s relatives to feel they received sub-standard
customer service, which is why I offered for you to come back at no charge for
another ultrasound.  I then informed you that you would need to
bring another order from your physician approving the exam.  This is standard
protocol, as we cannot perform an exam (even a repeat exam) without your physician’s
approval first.  When I explained this to you yesterday, you stated that I
was useless and declined this resolution, stating you would rather contact your
insurance company and abruptly ended the call.  As I attempted to inform
you yesterday during our conversation, this is a standing offer and if/when you
decide to obtain an order from your physician, I would be more than happy to
assist you with a resolution. Sincerely, 
[redacted]

[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

on 11-23-2016 a check was sent out to patient at:[redacted]
*In the amount of $357.00

Going to follow up with billing to see if they have received the confirmation letter so that I can send it to Mrs. [redacted].

Revdex.com Serving...

Central                                    �...⇄ August 29, 2016 [redacted] | [redacted] | [redacted]   RE: Complaint ID#: [redacted]   Dear Sir or Madam:   We sincerely apologize for the error in billing surrounding the time of service payment for [redacted] at SimonMed Imaging. We wish every patient to have a pleasant experience with our company and we strive to attain that with every visit.   We have reviewed and investigated the complaint and have confirmed that the credit card used at time of service has been refunded $294.91 as of 8/29/16; please allow 3-5 business days for the amount to reflect on your card. Additionally, $4.54 of the $355.02 paid at time of service was applied to a previous balance from 2015.   Using state-of-the-art information systems, we can estimate what is due and collect appropriately at time of service. The amount can only be an estimate since the deductible changes with every new service provided to a patient. Typically, our systems provide an extremely accurate amount due.   Again, we apologize for the confusion surrounding the time of service payment for [redacted]’s recent visit with SimonMed Imaging. We hope [redacted] is pleased with this outcome and considers SimonMed for future imaging services.     Sincerely,         Carley O[redacted] Compliance Specialist [redacted] Tell us why here...

I will investigate with Billing

Revdex.com Serving...

Central                                    �...⇄ August 8, 2016 4428 N 12th St, Phoenix, AZ 85014 213 Grove Ave, Prescott, AZ 86301 350 W 16th Street, Suite 205, Yuma, AZ 85364 602-464-1721 | 928-772-3410 | 928-919-7940 arizonaRevdex.com.org   RE: Complaint ID#: [redacted]   Dear Sir or Madam:   We sincerely apologize for the confusion in billing surrounding the recent exam Mr. [redacted] had at SimonMed Imaging. We wish every patient to have a pleasant experience with our company and we strive to attain that with every visit.   We have reviewed and investigated the complaint and have confirmed that there were in fact two different exams performed. However, as a courtesy, as of 8/8/16, we have written off the cost of one of the MRI’s due to the misunderstanding.   Again, we apologize for the confusion surrounding Mr. [redacted]’s recent visit with SimonMed Imaging. We hope Mr. [redacted] is pleased with this outcome and considers SimonMed for future imaging services.     Sincerely,         Carley O’L[redacted] Compliance Specialist [redacted]

I will send this to our billing department for follow up