SimonMed Imaging Inc

This matter has been taken care of The Simon Med Corporate Office has taken care of my complaint, no further action is needed please delete complaint.thank you

Hello- Per the patient’s EOB from the insurance his responsibility for the x-ray done on 5/15/was $This was applied to his deductibleOf this he paid $at the time of service, therefore leaving a balance of $for the x-rayPatient returned 5/22/for additional exams,
per the EOB from insurance his responsibility was $Patient paid $at the time of service, leaving a balance of $The patient has been removed from collections and should be a letter from CMRE Collecting notifying him that he has been removedThe patient does still have a balance of $140.93. Alyssa L***Compliance Specialist CONFIDENTIALITY NOTICE: This e-mail mess

I will send this to our billing department for follow up

Revdex.com Serving
Central March 29th, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919-arizonaRevdex.com.org RE: Complaint ID#: *** Dear Sir or Madam: We sincerely apologize for the error in billing surrounding the time of service payment for *** *** at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit We have reviewed and investigated the complaint and have confirmed that the refund of $has been processed back on to the patient’s credit card used at the time of servicePlease allow 3-business days from the date of this letter for the changes to take effect Using state-of-the-art information systems, we can estimate what is due and collect appropriately at time of serviceThe amount can only be an estimate since the deductible changes with every new service provided to a patientTypically, our systems provide an extremely accurate amount due Again, we apologize for the confusion surrounding the time of service payment for Ms*** recent visit with SimonMed ImagingWe hope Ms*** is pleased with this outcome and considers SimonMed for future imaging services Sincerely, Carley O’*** Operations Specialist *** * *** ** *** *** Scottsdale, AZ

Revdex.com Serving
Central August 5, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919-arizonaRevdex.com.org RE: Complaint ID#: *** Dear Sir or Madam: We sincerely apologize for the customer service concern regarding Ms*** recent exam at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit We have reviewed and investigated the complaint and the requested documents were placed in the mail today to the patient’s address on file Regarding the refund mentioned, a refund is owed to the insurance company due to double payment we received from themI have requested one of our billing representatives follow up with the insurance to verify if the claim was reprocessed so that we may refund them promptly Additionally, upon further investigation, it was discovered that the time of service payment was posted to the incorrect accountIt appears that the insurance will cover the full cost of the examThat being said, the full amount of $was refunded to the credit card used at time of service on 8/5/16; please allow 3-business days for your account to be creditedThe refund receipt is included in the mailed documents Again, we apologize for any frustration that may have resulted from Ms*** recent visit with SimonMed ImagingWe hope Ms*** is pleased with this outcome and considers SimonMed for future imaging services Sincerely, Carley O*** Compliance Specialist *** * *** ** *** *** Scottsdale, AZ

Mrs***Unfortunately, we will need your daughter to contact SimonMed, as this pertains to her Protected Health Information. When she calls, I would be more than happy to provide her with the information she needs to resolve this issue. I can be reached at (***
*** Sincerely, Amy Z***

November 23, Revdex.com E Missouri Ave, Phoenix, AZ RE: Complaint ID #*** To Whom it May Concern: I have investigated the complaint from Mr*** and it appears that he was initially quoted for a different CPT code which explains the high dollar amount differenceDue to this, we will be honoring the original quoted price of $for the exam We sincerely apologize for the confusion and any frustration that may have resulted from thisUltimately, patient care and satisfaction is our top priorityWe hope Mr*** is pleased with this outcome and considers using SimonMed Imaging for future services Sincerely, Carley R*** Compliance Specialist ECamelback Road, #Scottsdale, AZ ###-###-#### ***

This problem is now being resolved by Simon Med so I will withdraw my complaintThank you
Regards,
*** ***
On Mon, Dec 21, at 9:AM, Cherie *** wrote:This problem is now being resolved by Simon Med so I will withdraw my complaintThank you

Going to follow up with billing to see if they have received the confirmation letter so that I can send it to Mrs***

For complaint on *** *** we have done our investigation and due to privacy issues with our employee we cannot discuss the outcome I have sent to medical records a request to have films sent per ***’s request to the doctor specified.

Good Afternoon Maria, I have received a reply from billing as
follows: 1/17/He did receive a call before his appointment for his MRI and quoted $ However, the CT was then added as well and then the fee went up to $871.16. The issue is The CT was not added to the Relay account for the CT guidance of the injection as well as the A & Q codes because they are not loaded in RIS. I am adjusting the balance of $due to our system not having everything loaded in RIS, however I am not refunding him the $ He did receive the treatment. Thank you,Sylvia R***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

12/15/-Patients credit card has been credited $290.73. Please allow 3-days for this to reflect in the patient bank account

Revdex.com Serving
Central November 10, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919-arizonaRevdex.com.org RE: Complaint ID#: *** Dear Sir or Madam: We sincerely apologize for the confusion in billing surrounding the amount due for Mr*** recent exam at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit We have reviewed and investigated the complaint and our records indicate that the claim was processed out of network for the exam dated 8/17/At this time, we have placed a call out to the insurance company to obtain further information on why this claim was processed out of networkOnce we have additional information regarding this, a second response will be promptly submitted Again, we apologize for the confusion surrounding the amount due for Mr*** recent exam at SimonMed ImagingWe are working to ensure this is promptly resolved for MrScottUltimately, our patients care and satisfaction is our top priority Sincerely, Carley R*** Compliance Specialist *** * *** ** *** *** Scottsdale, AZ

Revdex.com Serving
Central April 14, N 12th St, Phoenix, AZ Grove Ave, Prescott, AZ W 16th Street, Suite 205, Yuma, AZ 602-464-| 928-772-| 928-919-arizonaRevdex.com.org RE: Complaint ID#: *** Dear Sir or Madam: We sincerely apologize for the error in billing surrounding the time of service payment for Mrs*** at SimonMed ImagingWe wish every patient to have a pleasant experience with our company and we strive to attain that with every visit We have reviewed and investigated the complaint and have confirmed that there was a refund processed back on the credit card used at time of service on 4/4/in the amount of $Typically, the refunds take 3-business days to reflect back on the card Using state-of-the-art information systems, we can estimate what is due and collect appropriately at time of serviceThe amount can only be an estimate since the deductible changes with every new service provided to a patientTypically, our systems provide an extremely accurate amount due Again, we apologize for the error surrounding the time of service payment for Ms*** recent visit with SimonMed ImagingWe hope Ms*** is pleased with this outcome and considers SimonMed for future imaging services Sincerely, Carley O*** Operations Specialist *** * *** ** *** *** Scottsdale, AZ

Hello Marie:I understand that I may submit a rebuttalI am doing so.As you can see, I have
spoken to many people at the billing level and at the corporate levelI have spend an enormous amount of time and energy on this for more than a year nowNOTHING has changedFolks have contacted me in the past in an effort to fix this and some have elected to not get back with me.Point being, calling the customer, me, isn't worth the paper the reply was written onI am no further along in resolving this than a year agoThis is another example of this organization's poor administration and bordering on insurance fraud to try and collect from meInteresting that they suddenly offered me a "deal", which was 70% off the total billCorporate tells me that the billing service didn't have that authority to begin with.This was a simple coding error that was brought to the attention of numerous people within their billing organization and SimonMed itself and should have been resolved long ago when I provided helpful information direct from my insurance companyThey paid no attention and continued to dun me for payment which was not due.I owe them nothing, I will pay them nothing and finally got someone at the company to take it off of the ledger of patient responsibility and not touch my credit for something ghat I don't owe.I have no more time or energy and cannot do their job for them unless of course they accept my invoice for my timeIt is exhaustingJust look at the time and number of people that I spoke with in an effort to help them to correct thisThere was a coding error and I have even given them correct info direct from my insurance company a number of timesThis was a covered service, there is no question - just a coding error and laziness in resubmitting correctly.Once again, closing the complaint when someone says they will contact the customer is remiss since we have been in contact for more than a year a still NOTHING has been done to assure me the zero balance due, as I owe them nothing!!This company, I find, has many complaints lodged clearly emphasizing their lax approach and lack of concernI wonder how many people they managed to collect fees that were not due.Please do not close this complaint until I receive the zero balance statement that I have requestedSomeone contacting me means absolutely nothing as it has so many times beforeSubmitting this correctly to my insurance company who will cover this 100% since I met my full deductible last year is the ONLY acceptable resolution.Sincerely,*** ***

this is the same generic response you keep giving everyonewhen I asked to speak with someone who could verify my benefits before making an appointment my insurance company should have been calledNot ran through your own private, "state of the art", unverified systemYou have had payment from my insurance company since 5/31/according to your billing departmentMy check should be in the mail today and delivered to me in at most weekI will not be using your company again and I will be sure to share this experience every chance I getI think the next step will be to inform my insurance company of your billing practices and see what options I have through them

This is not resolutionThanks for forwarding it, but, please only respond when you are offering a resolution

I have requested a rush refund for this patient in the amount of $I am awaiting the confirmation of completion from our third party billing company and will provide a copy of the transaction receipt when it is availableI truly apologize for the excessive amount of calls that you have had
to make in order to correct this billing discrepancyWe are working to get refunds issued, when necessary, in a more timely fashion and will continue to work in order to provide the best patient care. Should you need further assistance please feel free to call me at ###-###-####

I will be investigating this complaint I will contact Revdex.com within to hours