Simple Bills Corporation

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted]

Ms***, I apologize for your frustrationHowever, per our agreement with the property, every unit is required to remain in the property's name, this was a new change as of August I apologize if you were misinformed but that is how we operate at your daughter's propertyThe utility should not remain in the resident's name since the property is the owner of the premise and the electricity meterThere are benefits for a single tenant to use SimpleBills, mainly, no set up fees or early termination fees with the utility providerAt this time, we will have adjusted your account to show a one time courtesy credit of $as a gesture of goodwillThat is all that we are able to provideWe thank you for the opportunity to hear your concerns and to address them as much as we can The SimpleBills Team

[redacted] , We apologize for your frustrationOur is designed that invoices are generated based on electricity bills being received, in the case with Eastgate, we manually push out the water invoicesWe apologize if we missed pushing out your invoice, had we been alerted to an issue over the last six months we could have quickly rectified the situationOur customer service team is here days a week ready to answer any questions you might haveIf you need more time to pay your invoice, please let us know and we can offer you a payment extensionThank you for giving us the opportunity to address your concerns

Mr [redacted] , We apologize for the confusion, there was some miscommunication regarding the final process with the onsite teamThis led to invoices being changed from your initial invoiceHowever, the current invoice is correct and validIf you have any questions regarding your final invoice, please reach out to the property management team onsite as they decided the process in how our transition for final bills would operate The SimpleBills Team

Hi [redacted] ,As you and your son are both authorized users on the account,we do not believe it was necessary or appropriate to follow up with you whenyour son contacted us to make a change to the accountWe must work under theassumption that each authorized user on the account is communication with theothers before making a changeIn this situation, we had EVERY roommate in the house contactus to make arrangements so as to not pay utilities during the summerIf no-onewants to pay utilities for the summer, then utility service must bedisconnected until the roommates move back inWe are very sorry for the inconvenience this has caused you,but your son was very clear that he and the other roommates were not there forthe summer and that he wanted to “cancel service” [redacted] |SimpleBillsSouth 2nd Street, Suite 2C2, Waco, TX

Complaint: ***
I am rejecting this response because: Please see the attached move out statement sent to me by the *** ** *** *** as proof that I am no longer the resident of unit ***
Regards,
James Clerkin

***, You are correct in our final bill process does include an estimated final bill that is issued to you prior to your lease end dateThis calculation is based on your units past days of history, trends from last summer bills and historical weather trendsYour estimation is not a gross
overestimationYour usage from 5/11-6/is days and you were charged $for days for electricity, which is $For your estimated period from 6/11-7/which is days was $85.66, which is a $per dayThis shows your bill is nearly the same for the actual usage verses the estimated usageThere is no exaggeration here, on the contrary this estimation is lower than it should be since July is the hottest month of the year in Georgia when bills dramatically increaseAs for your water estimation, the math is very similarYour water bill was for 5/9-6/8, which is days, which is $per dayThe estimated bill was for 6/8-7/which is days which comes out to $per dayTrash is always a flat fee. So ***, if you do the math, this estimated final bill is not a gross overestimation that you claimed it to beWe will not be providing you the pdf copies of the invoices after you have already moved outThose pdfs will be sent to the property insteadWe appreciate your feedback and concern, we appreciate the ability to explain this in more detail to you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe business has explained my invoice to me and promised to follow up on an issue that arose during the explanation.
Regards,
*** ***

***, Thank you for giving us a chance to to address your frustrationsWe recognize that we made a mistake regarding the time frame of one of your invoicesWe have since removed that bill and credit from your payment has been applied to your SimpleBills accountWe will send you a refund
check to the address that you provided the Revdex.comWe hope you have an excellent New Year! The SimpleBills Team

Complaint: ***
I am rejecting this response because: The web site is misleadingWhen you toggle the switch to turn the auto pay to on, the light turns green making it appear as though you have turned on the automatic payment system Furthermore no notice is given that simple bills is forced collecting money each month I’m seeking a full refund of all the late fee charges
Regards,
*** ***

When you signed up with *** you agreed to allow us to attempt to collect payment on a past due invoice with the payment method on fileThe invoice that was due was due 8/31/for $which included a late fee as well as why we processed a payment with your stored payment methodYou
also received emails reminding you about the upcoming payment and if you needed more time to pay, we are always open to a payment planWe won't know you need more time to pay unless you reach out to usOur customer service team is available on the phones and emails from 7am-7pm CST days a weekWe apologize for your frustration however we did everything we could to notify you of the invoice

Hi ***, The property that you son resided at last year required all residents to be responsible for utilities throughout the duration of their lease agreementAll leases at the property ended on 7/31/which is why your son continued receiving invoices from SimpleBills for his utility usage
His most recent invoice has been prorated based on his lease end dateI apologize for your frustration, the invoice that you were charged today will be your final invoice you receive from SimpleBillsSimpleBills Management

***, Thanks for reaching outWe apologize that you feel this is the only way to be heard, through the Revdex.comWe take this complaints very seriously and we have investigated your claimWe did verify that a leak occurred at your unit and we also verified that we reached out
to your property manager concerning this issueHowever, due to a transition in ownership this communication was lost, resulting in our request for a credit to be deniedWe will have a Customer Service Supervisor reach out to you directly to find an adequate solution. The SimpleBills Team

***, Thank you for giving us the opportunity to respond to your complaint and address some inaccuracies in your complaintAt your property, the responsibility is placed on the roommates to ensure that everyone is signed upWe only invoice those residents that are signed upIt appears
that your 4th roommate did not sign up until 11/which we promptly included her in the November invoices to your unitWe have not invoiced your December billing period yet which would be split between the of you allYour first invoice for Bwas in September, but that bill was prorated based on when you moved in, you actually paid less than a 4th of the billThe October invoice was split between the three roommates that were enrolled in SimpleBillsOur policy is that we do not redivide past bills, since you already mentioned that Rachel has paid you back for that month. Furthermore, you mentioned that you contacted SimpleBills "multiple times regarding this issue", that is not accurateYou contacted us once, on November 8th to mention the missing roommate, we promptly responded within minutes, informing you that Rachel would need to sign up with SimpleBillsRachel signed up the next day. We apologize for your frustration but the situation was fixed as soon as Rachel signed up and we have clearly explained each step to you. The SimpleBills Team

Complaint: ***
I am rejecting this response because: I had fraud on my bank account the last week of NovemberI closed out my bank account Dec 15th and pay my bills by money order. You sent unauthorized charges thru on my other checking account. I sent you emails stating that my direct deposit was coming on a Wednesday and you sent me notification thta I you were automatically drafting my account for the bill. I sent you an email stating my account would be put in overdraft status and this would cause me financial hardship, and you communicated that there was nothing I could do. I no long wish to utilize your services since fraud was on my bank card and I do not have a bank account. I have contacted the public utilities to get them in my own name. I closed my account for my own financial protection. I sent you notification to not send thru charges on my bank account and you ignored my (the owner of the accounts) request. I do not have a credit cardI am not requesting a copy of a paper invoice, I'm requesting a break down and amount owed so that I may pay my billYou are withholding that info and then implying I'm not in compliance with your service. I no longer wish to utilize your service. I will not pay any fees you add onto my account when you won't provide me with the totals of my invoices.
Regards,
*** ***

MrDazey, We actually do notify all residents when they sign up with SimpleBills, in two separate places, that if they failed to pay by the due date, we will attempt the payment method on fileThis is in lieu of a deposit with SimpleBillsWe also remind residents in each past due invoice email that this will occurWe will not be refunding the late fees as your invoices were not paid by the due datePlease see attached email and screenshots from our Terms of Service, which is available in its entirety on our websiteWe consider this matter settled

Complaint: ***
I am rejecting this response because:
I am rejecting this response because I still have not been contacted to go over my accountI called this morning to follow up and still have not heard backIf I do not receive a follow up as promised, I will take this to my legal council.Regards,*** ***

The Customer, *** ***, has his bank account on file
with SimpleBills as a method of payment to be used should his bill not be paid
on time. Mr*** was notified the day
prior and again the day of his method of payment being used for his outstanding
bill. Although Mr***
knew that he
had insufficient funds in his bank account, the transaction was successfully
processed by his bank, at which point his bank charged him with a $overdraft
fee.The reason why his bank allowed this transaction to process
is unknown to us. We did contact the
corporate office of his bank to ask why overdraft fees are applied. The response we received was that it varies
by account based on each plan. No
specific answer could be provided by his bank. We understand that sometimes a bank will process a transaction based on
the account balance even if it does not cover the amount needed for the transaction,
the history of overdrafts, the average daily balance in the account, or other
reasons. In this case, all we know is
that his bank did allow the transaction to be processed.On Thursday, November 19, 2015, at 3:PM, our Director of
Operations, one our senior management employees, talked with Mr*** to
discuss this issue. Attached is this
voice recording.Also attached is a voice recording of the call referenced in
the Revdex.com complaint. This recording explains
that we believe Mr***’ bank allowed the transaction to be processed and
his bank needs to explain why this occurred. It also reveals that after repeating our response to Mr*** multiple
times, we stated that this call is ending, at which point we discontinued the
call.We believe that we have explained this situation
fully to Mr***, both from our Customer Service Manager referenced in this
complaint and in a second call from our Director of Operations

Complaint: ***
I am rejecting this response because: I do not consider it "standard business practice" to (a) change the way you process your payments after so that my credit card company considers it a cash advance rather than a purchase and (b) advise me to dispute the charge with my credit card company as the means to get the charge corrected without telling me that you are going to charge me a fee to do so

Hi ***, You were billed for utilities through the end of your lease agreement with your property, which was 7/31/Even if you moved out early, you were required to pay utilities through the end of your lease agreementSince utility bills are based on consumption, the utility
company sends bills out the following monthNow, we don't set usage dates, the utility company does and we can't guarantee when they will send us the bills, which is why you received invoices after you moved outYour final invoice was for usage from 07/19/2016-7/31/You were not charged after your lease end date! We have experienced a higher than call volume and longer response times with emails, but we are diligently working to reduce that! We have never blocked callsI do apologize for you finding it hard to reach us