Simple Bills Corporation

We apologize for your frustration, we aim for clarity and transparencyOur system made a clerical error which caused your previous month's invoice amount to be import again for the current bill cycleWhen we realized the error, we quickly adjusted them manually, we are more than willing to provide the original pdf copy of the bill we received from the utility provider if you would likeWe record every phone call and have record of every email received, however we have no record of you contacting SimpleBills from this email address or the numbers listed on your daughter's account, about this issue prior to this Revdex.com complaintWe recognize that college students live on a budget and we are willing to offer a payment plan to any customer contacts SimpleBills asking for more timeIf your daughter or her roommates would like more time to pay their current bill or would like to view a pdf copy of the utility bill, please contact our Customer Service Department and we can accommodate you

Complaint: [redacted] I am rejecting this response because:They refuse to provide copies of the actual bills to justify their "estimated bills" This is not only unfair, it is deceptive and perhaps even illegal If their methodology is so accurate why not provide the actual utility bill in question They claim to only be estimating for the "future" but it is not trueThey have the actual bills for the month of June and refuse to provide them They have not made a good faith effort to justify their estimate or to provide full disclosure This is unsatisfactory Apologizing for my frustration is not doing anything to resolve the actual problem Using the actual bills to calculate the share due is the only acceptable resolution Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: I thank you for the extension but would like to modify it to be extended until end of Feb I hope by then to have received my spring FASFA allotment and can then pay that bill in fullIt is my understanding that the government does not pay student loans until at least a month after a semester starsIt could be earlier but it’s the governmentIf this is agreeable to you then I would consider the matter closed Regards, [redacted] ***

Ms [redacted] , The first time that you contacted SimpleBills regarding a duplicate account was on August 1st, This is after nearly an entire year of the invoices being generated and billed and collected from this duplicate accountYour first account was started and completed by Robert [redacted] , the duplicate account was also started and completed by Robert [redacted] In this case, both accounts were not started by either your property or SimpleBillsFurthermore, since each account has a different misspelling on the name and seperate emails, our duplicate account software does not flag that accountThe burden is on the resident to notify us if something is wrong with their account, and after a year we are not able to go back and redivide those bills as the residents in those units have moved outWhy should SimpleBills eat a portion of the bill because of a mistake that was not ours? We apologize that you are frustratedIf you choose to dispute those charges with your bank, that is up to youHowever, your account could incur a chargeback fee per invoice that would be billed to your account or sent to collections

Complaint: [redacted] I am rejecting this response because: I am rejecting this response because:You do not have all of the facts.Please discuss with Wendy and or Megan for correct information regarding this issue.Regards, [redacted] ***

Ms [redacted] , We have billed the Hub for the usage after the move out dates on your accountWe did not report any delinquent accounts to any crediting agencyYou should be all setThanks for giving us a chance to address your concerns

[redacted] , We apologize that your frustrated. Your daughter was invoiced accurately and it was not 3x the normal bill as you claim. You received the following bills on your final invoice from SimpleBills :- An electric bill for 4/27-5/25 which is 28 days for 27.55 and that was split... among the three residents in the unit. This is an actual bill and estimated. - An electric bill for 5/25-6/27 which is 33 days for 33.96 and that was split among the three residents in the unit. This is an actual bill and estimated. - An estimated bill for 6/27-7/31 which is 34 days for $46.04 which is the hottest month historically on record for NC. This bill was also split among the three residents in the unit. - Two trash bills where included in this invoice, however trash is a flat fee directed by your lease agreement. -An estimated water bill from 4/28-7/31 which is 94 days for $27.53 which is completely in line with actual history for your unit. (The previous invoice had a water bill for 30 days that was $11.42) If you look at the number of days included in that estimate that water bill is fair. However, if you would like to your estimated bills reconciled to actual bills you can. You will need to go to http:// [redacted] and fill out this form which will allow your invoice to be reconciled. The SimpleBills Team

Hi ***, We apologize for your frustrationWe are working diligently to ensure that all inquiries are handled as soon as possibleWe will have a customer service supervisor reach out to you tomorrowThanks for your patience and understanding!

Ms***, We are so sorry that your son had to move out of a difficult roommate situationWhen your son and his roommate signed up with SimpleBills, they entered a contract where they are jointly and severally liablePer our Terms of Service, in order for a resident to be removed from an account like your son's, we have to have roommate confirmationThis ensures that everyone is getting a fair and even split, and prevents one roommate from being left holding the bag in reference to utility billsAt times, this does raise difficulties with roommates refusing to give their consent, however this was agreed to in the Terms of ServiceIn your case, we have chosen to release your son from his portion of the contract and adjusted his end date to 9/28/and removed payment information from his accountI hope that you can understand how SimpleBills was thrown in the middle of a situation in which we have no controlOur team handled your son's account with complete fairness and in compliance with our internal policies and referred to our Terms of ServiceWe wish you and your son the best of luck in the futureThanks for giving us a chance to address your concerns

Complaint: [redacted] I am rejecting this response because:You do not have all of the facts.Please discuss with [redacted] for correct information regarding this issue Regards, [redacted] ***

[redacted] , we show no record of you contacting SimpleBills prior to Monday, May 30th at 1:51pm CSTOur office was closed due to Memorial Day, however a customer service representative responded to your voicemail on Tuesday, May 31st at 8:am CST, that went to voicemailEvery time that you have contacted SimpleBills, our records show that you have either spoken with someone or we have called you backWe record every phone call, voicemail and as well as all numbers that go to voicemail; I can find no record of you calling prior to Monday, May 30thWhen you signed up with SimpleBills you agreed to allowing SimpleBills to collect payment from the payment account left on file if a bill is past due, per our Terms of Service and the SimpleBills Top FiveIn your case the bill was past dueSimpleBills did not attempt to collect payment on Memorial Day, as you statedWe did process a payment on from your account on Tuesday, May 31st, for the outstanding balance, including a late feeYou received notifications through email and text messages reminding you that your bill was about to be due, when it was due and when it was late and informing you that a late fee would be applied and that SimpleBills would attempt the payment account left on your SimpleBills accountUnfortunately late fees are a penalty for when a bill is past due and we are unable to waive this fee for youIn the future, if you need more time to pay we are always willing to work with our customers however, once the bill is past due we cannot void late fees

We will have a supervisor reach out to you to discuss your payment plan optionsThank you! The SimpleBills Team

We apologize for your frustrationEstimating final bills is a standard practice for almost all of the student housing industryWe are not able to provide you the calculations since that is a proprietary algorithm, all bills were approved at your property's corporate level and by your onsite team All residents that use SimpleBills are required to leave a valid payment method on file with SimpleBills, if you chose to leave a credit/debit card on file, you will be charged a $monthly storage feeIf you choose to leave a bank account on file, you are not charged any storage feeA payment method cannot be removed without the first adding an additional payment method on fileWe will have a supervisor reach out to you to discuss a resolution to your concerns

Mr [redacted] , I'm glad that we got to speak on the phone and bring some clarity to this issue.SimpleBills Management

Hi [redacted] , We do apologize for the delay in responding to your emails, we are working as diligently as possible to get to emails as fast as possible. Thank you for your patience. We will have our Customer Service Manager reach out to you to discuss your concerns. Thanks again for... your patience in this busy season! The SimpleBills Team

***, Thank you for reaching out and giving us a chance to provide further insight into your concernWe have been diligently working with the crediting agencies to see why there is a lag with reporting on your accountIn the meantime, we will have one of our supervisors reach out to you today with a solutionThank you The SimpleBills Team

Complaint: [redacted] I am rejecting this response because:see email attached, they pick and choice when to enforce there policy, that roommate was out before there time I only want my mom bank account remove and I will pay by mail Regards, [redacted]

We have spoken with your property and what our customer service team has told you is accurate. We are not invoicing the November water usage. You have received all final bills from SimpleBills. Any further questions about current or future utility usage questions can be answered by your property. If... you have questions about past usage, please let SimpleBills know. Happy New Year! The SimpleBills Team

Complaint: [redacted] I am rejecting this response because:This failure of your system design is not on meYou designed your system with the ability for customers to “opt-out “ of utilizing your business for our electricity needsSince your company designed this option then someone should have programmed your system to push out bills for water if no electricity is being billedI am not the only resident here with this complaintI can only imagine how many thousands of dollars you are being shorted due to this programming issuedo I need more time yesA lot more timeOver the next months I need to be billed that amountWe are now in between semestersWe do not receive FASFA funds until a month after the spring semester startsThe V.Awill not be paying me a full housing allowance since we are not in school for the entire month of December therefore I do t have $or so to pay you nor will it be there in JanSince you failed to charge me for months I’m requesting more to lay it back month by month or jut bill the apartment complex and I’ll pay them each month Regards, [redacted] ***

Ms***, Thanks for reaching outOn your son's invoice the "100%" refers to your son's own day prior usage, this is 100% of your son's estimated bill, not 100% of the unit's estimated billThis should be the same as his roommates, we are not collecting 500% of the bill nor are we pocketing the moneyWe have purposely estimated lower that what we expect the bills to be based on the prior days and historical usage at your son's unitWe also account for historical weather patterns which can affect electricity pricesWith all of these variables, the algorithm that we have come up with is proprietary knowledge, rather than just a flat average which does not equate for July being the hottest month of the yearAfter your son has moved is when we will receive the actual bills from the provider however, since they are in the property's name, they will be given to the property rather than residentsThe property will end up paying the difference between the actual and the estimationThis is not just some arbitrary calculation but done with the utmost precision and caution The information that you have requested we are unable to provide you at this timeThank youThe SimpleBills Team