Simple Bills Corporation

Hi [redacted] , I will have a customer service supervisor reach out to you to explain the situationThanks for your patience and understanding

Complaint: [redacted] I am rejecting this response because: in regards to the answer simple bills stated is incorrect they charged me 100% of the bills for the apartment from Jan to July the total $should have been split between my son and his roommateI talked to [redacted] at simple bills he admitted that I was charged 100% I should have been charged $he refunded me $but would not refund me the other $because I did not discover the mistake in a timely mannerhe said he could only refund three months of overcharges I asked to talk to someone higher up in the company but he refused to let me talk to anyonehe said he was as high up as I could goall I want is the rest of my refundI have all of my credit card statements where simple bills charged methanks [redacted] *** ID [redacted]

Ms***, We have discussed this topic with you over several calls, emails and even FacebookWe are sorry that you received cash advance fees but we did notify youIn our Terms of Service we mention that all emails are valid on sending, not upon reading themWe cannot be held responsible for these fees when we notified you in each invoice email for over months, as well as it being posted to your personal SimpleBills account homepage for that long as wellAgain, we do not receive revenue from fees, we do not profit on these feesWe also do not want our customers to have these fees, which is why we notified customers and changed our payment processorWe consider this matter closedThank youThe SimpleBills Team

I apologize for your confusionIf you were told by Eastgate to sign up with SimpleBills, then you will need to contact them directly about getting a reimbursementSince we enrolled you in electricity and you signed a contract with SimpleBills agreeing to be enrolled through our preferred electric providerI will close your account immediately and prevent any further chargesWhat you have currently paid to SimpleBills you need to request that back from Eastgate

[redacted] , We apologize that you received multiple water bills at onceThat was an unfortunate circumstanceWe can offer you more time to pay, however, six months is not possibleWe are able to extend your payment due date until January 30th, That is two months from when the invoice was generatedThank you for giving us the opportunity to address your concerns The SimpleBills Team

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI had rejected the last one because at that point they had not contacted me but about an hour or so after rejecting the last one they got in contact with me and gave me a refund Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] P [redacted]

Complaint: [redacted] I am rejecting this response because:I never signed any agreement with this companyRegardless of how many times they state it, the building is not legally authorized to enter me into an agreement with a third party which I am required to honorMy responsibility for this bill ended when I informed them of my move out dateUnless they can produce a legal document stating otherwise I am not obligated to pay any bill they claim to be owed Regards, [redacted]

Hello,First of all, we apologize for the inconvenience this has causedI can confirm that we received notification from you of your early Move-OutThe initial billing sent to you after that was incorrect, but it was corrected the same day we received your emailNotification of that change should have been sent to you, so I apologize if you did not receive itIn the future, please know that you can view your most current balance information by logging in to your SimpleBills.com accountPlease also note that the email you referenced about the late fee also contained notice that your account on file would be draftedWe have reviewed the phone recording of your interaction with our Customer Service ManagerWe do not agree with your characterization of his being "extremely hostile"However, we will be able to provide a refund of the overdraft fee based on the circumstances and per your requestIn addition, we will be waiving the late fee and monthly service fee for your final billPlease send documentation of the overdraft fee including the date it was charged and the amount of the fee to ***@simplebills.comIn addition, please provide a permanent address so we can mail a refund check to you for these amountsPlease let us know if there is anything else we can do for you at this time[redacted] VP Operations | SimpleBills [redacted] ***

We apologize for your frustration, however, we are working in conjunction with your property to ensure all utility charges are as accurate as possibleTo make sure that all utility charges are billed prior to the end of the lease agreement we have to estimate the final billWe did reach out to your property about adjusting the bill, which is why you saw the reductionAt this point, we are unable to adjust the bill any furtherWe apologize that this is not the answer you were hoping forWe do, however, explain our estimated final billing process in our Terms of Service

Complaint: [redacted] I am rejecting this response because: it is still not giving me the information I have officially asked for times I want a total reconciliation of all bills I have asked them to be emailed to me They have not We can't access the websiteI don't have copies of the bill from Last July I am asking for a final meter reading - it is my right to ask and I SHOULD NOT HAVE to sign a wavier It is my right to receive the actual meter readingI keep get the below information which does NOT justify the $MORE for the final bill for months average when all along I have been paying - once again I have asked for a final meter read, I have asked for copies of all my bills with details, I have asked for a final reconciliation YET they can't produce anything except the below informationwhich does NOT justify the final bill $MORE than the annual monthly average again Low of $and high of $- I have already filed a complaint with the Attorney Generals office, I am coordinating on Facebook a class action suite and I will be notifying the New media of the discrimination against student and fraud that SimpleBills appears to have been going on for year I have also called [redacted] and will follwith property managementonce again you still have not justified stealing money from Students Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: SimpleBills is refusing to comply with the Company's Terms of Service by refusing to provide copies of utility bills Additionally, the Company refuses to provide the calculations and supporting documentation of the final estimated invoice, claiming that the calculations are a "trade secret" and "proprietary" A consumer is entitled to documentation for which the consumer is being expected to pay for services.I have uploaded documents with full response and supporting documentationThank you for your response The following is a list of specific complaints with supporting documentation: SimpleBills Refuses to Provide Copies of Electricity InvoicesSimpleBills cannot pick and choose which portions of the Terms of Service it elects to follow I have repeatedly asked for copies of all invoices, including the final invoices and SimpleBills has refused my request each and every time, although I even offered to send a self-addressed stamped envelope for same A consumer is entitled to documentation evidencing sums charged by a provider Section of the Terms of Service provides as follows:“Company shall invoice Customer electronically via its Internet site each month for the percentage of utility charges at Residence that Customer is responsible for and has agreed to pay to Company“Company shall send all utility invoices each month after it receives the electricity bill for a given Residence” (emphasis added)I have requested a copy of the final utility invoices on at least occasions, to which SimpleBills has responded that they refuse to provide me with the invoices in spite of the fact that this is a specific provision of the Terms of Service SimpleBills Refuses to Provide Documentation or Calculations in Determining the Final Estimated BillInstead of providing documentation to support the final “estimate”, SimpleBills claims to use a “secret” calculation in estimating the final bill According to SimpleBills, “this estimate is based on your apartment’s utility consumption history over the past days and historical weather trends” I have repeatedly asked for documentation of these calculations, to which SimpleBills has refused by claiming that the calculations are a “trade secret” and “proprietary”There is absolutely no provision in the Terms of Service which allows the company to arbitrarily make calculations and refuse to provide supporting documentation I did my own calculations utilizing the past days and these are my calculations: Last days electric bills April, $ May, $ June, $ Total for days $ Average $ The amount charged to our account by SimpleBills is $when in fact the average for the past days is $ This is over times the average for the past days The young men in this apartment left the premises when school was recessed for the summer in May, The only time they returned, was for two weekends in July, to move out their belongings They have not been in the apartment for ½ of May, all of June, and less than 25% of July I direct your attention to “Carter’s Dashboard” which is taken directly from the SimpleBills website on 7/30/which shows that the consumption for this apartment is much lower for the month of June than prior months and their consumption is SIGNIFICANTLY lower than the average cost of electricity for the entire complex This supports our argument that the “estimate” which SimpleBills claims is a “secret” is excessiveTo add further insult, not only has SimpleBills refused to provide copies of utility bills, although it is provided in the Terms of Service, the company also refuses to refund any excess collected from these “secret estimates” So in effect, the company is being unjustly enriched by charging consumers far in excess of an actual average of the prior days’ service and then refusing to refund the excess payments SimpleBills Made Unauthorized Charges to Credit Card SimpleBills was notified immediately that the “secret estimates” were inaccurate and that the company was not authorized to make charges for these sums to my credit cardI specifically notified SimpleBills that they were not authorized to charge my credit card for the estimates because they were refusing to provide me with documentation I also advised the Company that I was more than happy to pay our son’s 20% of the ACTUAL invoices The representative of the Company agreed that a partial payment could be made See the email below: > Miranda, Jul 15, 10:CDT> > Hi ***,> > > The Terms of Service is available on your son's Simplebills account and can be accessed anytimeThe Terms of Service explains that the final billing procedure is calculated based off an estimationThe Terms of Service also states that you are responsible for the utilities until the move out dateWe also have that the "customer expressly authorizes Company to charge Customer's Payment Method on File for any unpaid individual balance"These are the terms that your son agreed to when signing up for Simplebills, below I have included some helpful statements from our Terms of Service.> > Your partial payment can be made of $but I do want to warn you if you do not pay the remainder this amount will be charged to you by the propertyThe unpaid portion of the bill along with the remainder of the billThe property has the discretion to add additional late fees to this amountThe amount that you paid towards your invoice will be sent to you in a checkThe amount on your son's invoice is his portion, 20%, of the entire bill.> > Please let me know if you have any additional questions.> > > Best,> > [redacted] > Customer Service Representative> SimpleBills | [redacted] > Contrary to the foregoing representations, my credit card was in fact charged for the “secret estimates”, which was unauthorized As I have stated several times, we are happy to pay our son’s 20% portion of ACTUAL services rendered – not some “secret” estimateI have uploaded documentation showing complaints made against SimpleBills for overcharging, and specifically about the final “estimated” bill So I am not the only consumer who feels like there is a serious issueI sincerely appreciate the Revdex.com’s consideration I have also uploaded documentation in support of this response Thank you for your time and consideration Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

We will handle the calculations and provide you with the pdf copy of the bill if you fill out the form via the link providedThat credit will remain on the account until we finish the true up processThat way, if we need to send you a refund, we will send it in one check

***, We worked in conjunction with your property regarding your estimated final billsWe apologize that you feel our invoice email reminders and text messages were harassingWhen you signed up with SimpleBills, you agreed to let us reach out to you regarding your invoices with SimpleBills In reference to your frustration regarding cash advance fees, that was completely out of our control and was an decision made by VISAWe were just as upset as you regarding cash advance feesWe have settled your account and removed your email and phone number from our systemHave a great day! The SimpleBills Team

Complaint: [redacted] I am rejecting this response because:I didn't agree or see in the contact that there had to be a payment method on file The complex, the forum said this was the only way through Simplebill we could get electric and sent the information on how to get to this site and I sign up I sent a money order and we notify our bank regarding the unauthorized withdrawal from my mom bank account and they said they will take care of it and to also notify the Attorney General and the Revdex.com regarding there practice Regards, [redacted]

Complaint: [redacted] I am rejecting this response because: The business basically told me to go away That is not solving any problems Its really magical thinking to say WE TOLD YOU GO AWAY and expect that to be a satisfactory response Yesterday your customer service people told me that they really did mistakenly bill these transactions as Cash Advances But because you were unaware of this, even though I called a few times, it's not your fault First you blamed a company call [redacted] who you said you later fired If [redacted] worked for Simple Bills this is again your responsibility Then you told me that VISA made a secret agreement with someone so it's Visas fault, not yours Apparently by "explaining this" to me I was to understand that you are washing your hands of this I am also told because I did not make a PORTAL of some kind I am at fault because I should not expect a BILLING company to competently BILL people, I need to be checkingI also wanted you to share the email address that you said you sent a notification to but that was never done May my credit card was billed as a Cash Advance There is a $fee plus interest from [redacted] Your company at that time said that's [redacted] s problem not yours You told me it was fixed It was billed normally in June and July, in August the Cash Advance fees started again They continued until I called again in April You told me yesterday that you had fixed the problem in January but the charges were still hitting me and probably many others until April when I switched to a card that doesn't allow cash advances AND you hit that card two times as a cash advance so they tell me I tried to attach a copy of your terms of payment and there is nothing in there about these credit card charges being billed as cash advances and that I would be responsible for about $additional fees each month but this form won't let me attach it Its on your website, feel free to read it there Nothing on your website as of June 16, states that you have the right to charge my credit card as a cash advance Western Union does this but is very proactive in making you aware before the transaction The fundamental problem in your company right now is that I have no avenue to bypass your customer service department who, from your response, have essentially "washed their hands of me" Your billing company made a mistake which you clearly admit in many conversations but your billing mistake cost me over $ I am asking for $to cover these fees Customers should be aware of billing mistakes from this vendor, you cannot speak to a supervisor, they will only email They say WE ARE VERY SORRY sucks you are out $not our problem I would also like to know who will reimburse these fees, Visa? [redacted] ***? Simple Bills? My customer service agent at [redacted] is more than willing to talk to you to explain how these transactions were sent in as cash advances for over a year They will not refund these fees because YOU BILLED THESE AS CASH ADVANCES I cannot believe at this juncture that you will take ZERO responsibility for this You are a BILLING COMPANY Don't you see the irony here? You cannot bill my credit card as cash advance and expect me to suck up that $plus interest fee I do not CARE that that money didn't go to you so you don't feel obligated to return it to me YOU ADMIT that your billing errors caused these fees yet your response is basically STOP CONTACTING US Yikes This is just crazy No haha wait you are basically saying we TOLD you how we screwed this up NOW GO AWAY AND LEAVE US ALONE Please return $ I will be more than happy to provide the billing documents Also, I think if you take this a little higher up beyond trapping me in customer service other people in your company might be willing to listenI especially liked your phone response yesterday that managers don't SPEAK with customers will only email Thats really not a good way to run a customer service department To summarize, I don't know about a portal, I have an autopay set up You willingly admit to misbilling causing over $in fees I would like $credit Regards, *** ***

The agreement that you signed with SimpleBills per our Terms of Service clearly explains the process in which a resident can be released from utility responsibility upon moving outIn our Terms of Service, it also clearly explains that when a payment is past due, that you have authorized us to attempt to collect payment from the payment method listed on fileThis is in lieu of a deposit with SimpleBillsThe agreement that you signed with SimpleBills is a contract between you and SimpleBills as wellThere will be no further changes made to your accountWe regret that you are frustrated

Hi [redacted] , We apologize for your frustrationThe bills that you received were split 50% between you and one of your roommates [redacted] Our records have [redacted] moving out on 3/30/2017, which is the last day she was billed throughWe did have a delay in our billing cycle, however, you received two separate invoices in August with detailed information regarding your electricity billThis is your usage and still your responsibility regardless of the delaySummer is also always the hottest period of the year which causes electricity bills to rise due to higher use of A/CWe have a fantastic customer service team and our wait times (during our busiest times of the year) have been less than minutes on averageOur phone system also allows for us to call you back when it's your turn in line, rather than waiting on holdWe recommend this option to all our customers every three months while on holdThere is no way you were able to wait on hold an hour, as after minutes you are directed to leave a voicemail for a call backWe have not had anyone reach that time limit this summer yetYour bills are accurate and do need to be settled by the due date to avoid late fees

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] M**