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Address: 5 Neshaminy Interplex Dr Ste 101, Feasterville Trevose, Pennsylvania, United States, 19053-6967
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this company is terrible don't use them. They sent me tire that wouldn't balance. I tried to return it and they gave me a huge hassle asking for pictures and a letter from the tire shop.. the tire looks fine and you can't see that it has a problem from the naked eye.. this company is crooks. You don't save money. Just go to a tire shop and give them you business. This are cheaper but after installation fees and everything else you don't save and end up losing if the tires are damaged. Now I'm stuck with the tire. customer service was rude as well.
We're sorry for the issue you've experienced with you tires. In order to return the tire for a refund or replacement you have to send us a letter from the installer stating the issue with the tire. This is a requirement from the manufacturer, not SimpleTire, as we cannot return a defective tire without this documentation. In order to find out that the tire couldn't be balanced you would have to take it to an installer and they would give you the necessary documentation as part of your invoice so we don't ask for more than you would already have. We did try to send a replacement tire to you but it looks like you purchased a replacement locally instead. We are happy to return the tire and issue a refund, we just need you to use the label that we sent to you to have the tire returned free of charge. Once we receive the tire we will issue your refund.
Last year.... April 24th to be exact, I ordered tires for a lawn tractor. The tires came and we were astonished at the condition of the rear tire. It was smashed flat! We tried to get it to mount but could not get the tire to return to a reasonable shape. I contacted the company and they said the tire came from TN and they would reorder and gave me a return label. All good. On May 16th, 2019, the replacement tire came and the it was worse than the first one! I have been sending emails to the company president, 9who totally ignores his customers, evidently,) and have sent NUMEROUS emails since and NEVER have I gotten a reply from him or anyone from his company. Almost a full year now and all I want is my money back from the TWO returned tires!! I have tried to call with no satisfaction and finally sent them an email stating that I would contact the Revdex.com if nothing was done by the 10th of April. Well here we are and still not a single email or call saying hey we're sorry this happened let us correct it. Seeing their track record for customer service I am more inclined to see why now. They totally ignore their customers once they get the money. I have emailed them with their order numbers included and still no replies.
I am so sorry for the frustration and lack of communication you've had over this issue. I've looked into your order and I can see that our representatives noted that you were to be refunded on return of the replacement tire but it doesn't look like your order was ever handed over to our billing team to do so. I've reached out to our billing department and we will happily have this refunded to you by end of day today. Unfortunately we will need to have a customer support representative collect your credit card information again since it's been too long to simply reverse the charge.
Someone should be contacting you shortly to get the necessary information and, once we have it, we will have you refunded right away.
Just a quick note about the tires you were returning; The condition that they arrived in is the condition they're shipped in from the manufacturer. It seems like you're already aware of this since you mentioned heating the tire to mount it but just in case you weren't I wanted to make sure.
Thank you so much for your help with this matter. You accomplished in less than a week what I had been trying to do for over 50 weeks with this company. Your email sated that I was not satisfied with the results but that isn't totally true. I did get my refund, I am "disappointed" in this company with their lack of customer support and appreciation of their customers. I and my friends and colleagues will never do business with this company again.Thanks you again for your help and your time!
I have tried four times within a 24 hour period, with three different people to place an order for (6) tires for my vehicle. Each time I get a text from my bank that purchase was approved, I receive a text / email from Simple Tire to confirm order (which I do almost immediately), I received a copy of a receipt for purchase but within 30 - 60 minutes, I get a notice from bank that purchase has been declined and an email from Simple Tire telling me there was an issue processing order and my order has been cancelled! When I contact my bank, they tell me Simple Tire is having issues and end up cancelling order which is why I receive the “declined notice”.
When I contact Simple Tire they tell me that the previous person had my email wrong, than I’m told another guy input my billing address wrong and now after going line by line to confirm they have all my info correct, the 4th order was cancelled / declined!
I’m tired of trying to make a purchase for new tires from a company that can’t seem to process a sale!!
Got 14,000 miles on tires warrantied for 40,000 miles and they offered me a 10% discount on another set of tires. Why would anybody buy inferior tires again from an unscrupulous dealer that doesn't take care of their customers. Purchased on
Hello and good morning! Tread life warranties are handled via the tire manufacturer and not by SimpleTire. Our role in this is simply to gather the necessary paperwork from you (receipt showing mileage of vehicle when tires were mounted, receipt of mileage when tires were dismounted, tire rotation records, and proof of purchase) and forward it, along with the affected tires themselves, back to the manufacturer. The manufacturer will then look at the tire and decide if the tires are covered under the warranty (or not) and issue a pro-rated refund for the life of the tire that was unused. This process can take between 6-9 months depending on the number of claims that the manufacturer has to process.
We will get the return labels to you shortly so we can get this process started. If you could gather all of that information and forward it to the *** representative to whom you spoke before (or simply by choosing 'contact seller' as the option in ***) that would help us expedite this issue and hopefully a refund from the manufacturer.
In the meantime, we are still offering you a 10% discount on a new set of tires since while this is happening you will undoubtedly need tires for your vehicle. This discount does come at SimpleTire's expense and is offered regardless of the manufacturer's decision to issue a partial refund or not.
on September 7, 2019 I had (4) new tires installed by a Simple Tire Installer as per the purchase agreement. The Tires I purchased from Simple Tire, ***, were advertised as a 70,000 mile tread life tire. I also purchased an additional warranty for the tires..
On March 04, 2020 I had my vehicle serviced at the same location and installer that installed the tires and was advised the the tires have severe safety issues due to premature tread wear and I need to contact simple tire to have the tires replaced.
I immediately filed a claim with simple tire and provided a copy of the installers and inspectors report. Upon submitting my claim I received acknowledgement of my claim and was requested to provide the same documentation I had just submitted on the initial claim. In addition to the service receipt I had submitted with my claim I have provided an additional written report from the installation facility explaining the defects further.
I have been requesting a resolution to this claim everyday for approximately a month and only obtain responses that include resubmitting the installers receipts again, submitting additional photos, obtaining a "Duly Sworn And Signed" report, "we are backed up" , "The Warehouse lost the claim", "The warehouse has not responded" and so on.
I have been patient and have explained that the vehicle is unsafe to drive due to the tires, and how it is impacting my ability to travel to work, and that I do not have the luxury to stay home during the COVID 19 quarantine since I work for medical services and local government agencies, but only get excuses from the retailer.
Hello and thank you for reaching out about your concern. I've looked into this issue and I think I can clarify some things here but first let me say that I'm sorry for the confusion and frustration this has caused. I see the emails that you're referring to in regards to the requested documentation so we should be good there for forwarding that on to the manufacturer. I haven't been able to find the emails stating that the tires were lost, however, so I'm not sure how to help there.
What we're trying to do is file a warranty claim with the manufacturer since the treadlife warranty is set and decided by them. In this case we're just the dealer and aren't responsible for decision making about what is and is not warrantable, we simple gather the documentation (which you've already provided) and submit it, along with the tires, back to the manufacturer who then inspects the tires themselves and decides whether the issue is caused by a defect or other matter.
If the tires are found to be showing excessive wear due to a manufacturing defect then you will be issued a prorated refund based on the amount of usable tread left on the tire. To be clear, your tires will not be eligible for a full refund or replacement because, unfortunately, that isn't how the manufacturer's treadlife warranty works. Assuming the manufacterer rules that the tires are defective you will be issued a partial refund based on the remaining tread.
This whole process can take up to 90 days for the final ruling from the manufacturer and it doesn't start until they've received the documentation and the tires to be warranted. In the meantime I suggest purchasing a set of tires that you prefer (since you've mentioned that you don't want these tires again) since these tires will have to be returned for inspection.
Again, I'm very sorry for the confusion and, even moreso, the frustration this has caused. I know this process is a headache and hasn't been helped by the confusion amongst our own support team. Warranty claims are time consuming and different for each manufacturer but I have addressed this with out support team, specifically the team members with whom you were emailing, so that we might at least avoid the confusion in the future.
You should be receiving an email shortly that explains the same. If you have any other questions please don't hesitate to contact our support team again!
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
This is not necessarily a rejection, but more of a question or clarification
I can certainly provide a copy of the emails that indicate the paper work being lost, but this appears to be a settled issue that does not need to be discussed any further.
I did not receive the labels for return shipment yet, They are probably in the mail.
New Tires - I have not selected or ordered anything yet since I do have a question or comment.
I had purchased the extended warranty/Roadside protection, Doesn't this policy alleviate some of the process that is being explained to me?
Regards
I also noticed that you had paid for the Road Hazard protection. Unfortunately it only applies to tires damaged by a road hazard (sidewall punctures, pothole blowouts, curb damage, etc) and not the tread life of the tire. Road Hazard coverage comes from SimpleTire and the replacements are covered at our expense. Tread life, however, is offered by the manufacturer and offered at their expense. I know it's frustrating and I'm sorry but hopefully the labels have made it to your inbox by now so we can get this process started in earnest.
Bought 8 tires 2/18/20 from simple tire whom advertises free returns. On 02/19/20 did not have an invoice so called simple tire. Noticed that the tires that I
bought were $20 each cheaper today so I tried to cancel order for free refund as advertised. Simple tire would not honor the free refund.They said that I bought the tires from On Demand tire. They had switched me to on-demand tire because I used an ag tax exemption and on-demand tire doesn't have free returns. At no time did anyone inform me that I had been shifted to another company with different policies.
Hey, thanks for reaching out regarding your concern. I do see that the price of the tires you purchased has changed since you bought them and we'll be happy to issue you a one-time partial refund as a courtesy. I'm not sure where you're seeing a price difference of $20 per tire, however, unless you're looking at your subtotal which includes FET tax. Since FET is a federal tax it can't be waived but I do see that the sales tax has thus far been waived.
We have tried to contact you several times, however, as we haven't received your tax exemption forms yet. We've attempted to contact you via email but haven't had any luck in doing so. In the emails that we sent we do notify you that you're applying for a wholesale account and will be opening your account with On Demand tires. We would love to avoid further frustration but if we don't receive your tax exemption forms then we will have to charge the previously waived sales tax.
Please expect a refund of $86.23, the difference between what you paid and the cost of the tires now.
Sold me 2.5 year old “new” tires.
Purchased Bridgestone tires from Simple Tire in December 2019. The shipment was delivered to my house piecemeal and several days apart, annoying but ok, not a big deal. I took the tires to my local service center to be mounted and the technician called me into the back to show me the date code on the tires which read 1617 on every tire. This means that the brand new tires I just purchased were actually manufactured during the 16th week of 2017, so in April of 2017. This means that the tires I purchased were manufactured and sitting in a warehouse for over 2.5 years before being sold to me as "new" tires in December of 2019. Nowhere on the tire purchase page did it say that these tires were over two years old. Nowhere did it say on the tire purchase page that these tires could be up to 4 years old. Nowhere did it say on the tire purchase page that these tires were priced accordingly to reflect their age. Nowhere on the tire purchase page did it say that these tires were priced accordingly due to any kind of discontinuation. According to regulatory agencies for highway safety, tires have a life expectancy limited by time as well as miles. I called Simple Tire and they were not willing to make things right. Despite their website saying "ALL NEW TIRES - New tires stored in climate-controlled facilities are our specialty. They’re the only products we sell." and a quote from CEO Andy, "We work with the world’s top tire manufacturers and installation centers to provide you with the best online tire shopping experience. I guarantee you will be happy!" their customer service department was unwilling to provide a resolution. Marketing these tires as "NEW" despite being 2.5 years old and not disclaiming this at the time of purchase or reflecting this in the purchase price is unsafe and falling back on a fine print policy is nothing but a scam. Buyer beware.
Hello! I'm sorry that you're unhappy with the DOTs of your tires. We will happily have the tires shipped back to our warehouse at no expense to you, if you would like.
Our FAQ page does state that we source our inventory from over 3,000 suppliers so we can't accommodate requests for specific DOTs. However, none of the tires sold on our site will exceed 4 years, per the industry standard. As in this case, we do recognize that some shoppers have specific expectations so we offer free returns on tires that have not been mounted.
Late, cancel installation. Late, cancel again. Finally all 4! Now what? Reschedule, imbarresed, also my time. Called n no response or results! Barbra @ simple tire has no time for anything!! You can’t call her in hopes to figure out what is going on ! This cost me my time and money for the tires!! Guaranteed, my ***!!! Nothing is guaranteed!!! I also contacted the c e o . No response!! Good luck!
Hello! I'm very sorry that your order was delayed. All of our shipping estimates come from our carriers and only account for business days (Monday-Friday). Since your order was placed on a Friday after 5pm it missed the last carrier pickup for that day and wasn't able to be shipped until the following Monday when business hours resumed. I do see that two of your tires were further delayed during transit and arrived the day after the first two arrived, which I understand can be frustrating. Unfortunately, we don't have any control over the shipment once it's in the courier's hands but I can confirm that all tires left our warehouse together and at the same time.
It looks like you were also offered a partial refund for the inconvenience and misunderstanding. We're very sorry for the frustration this has caused and hope that, despite the delays, you are enjoying your new tires!
On 11/6/2019, I ordered 3 Milestar MS932 XP Plus 235/40ZR-19 tires (Order Number ***) for my 2016 Volkswagen Passat. I received the tires 11/8/2019 and had them mounted and balanced on 11/9/2019. After the tires were mounted and balance, the tires performed well at speeds under 45 mph. When I drove my car on the highway, I discovered these tires are extremely noisy to the point that I pulled over to check the tires to see if they were installed correctly. The tires sound like off road tires and transmit grating, howling sounds and other vibrations through my vehicle. On 11/12/2019, I contacted a representative at Simple Tire to explain my situation, my willingness to swap the tires and if the new tires were more than the tires I purchased, I would gladly pay the difference in price. The service representative indicated the only way they would accept the tires would be if the tires were defective. In addition, the sales representative stated even if the tires were deemed defective, Simple Tire would send the same brand tire that I purchased. At this point, I am stuck with 3 tires that I am dissatisfied and out of $320.31. I am requesting your assistance in this matter. Your assistance in this matter is greatly appreciated.
Hello and thank you for reaching out to us! I'm sorry that the tires aren't quite what you were hoping for with regard to ride noise. I went ahead and checked through the manufacturer's warranty information and I'm sorry to say that there is no offered trial period on the tires that you purchased. Unless the issue that you're experiencing is the result of a defect then the manufacturer won't accept the tires back for an exchange or a credit.
All warranty information is available at *** in case you want to look at the specifics personally. Just keep in mind that the manufacturer will direct you to submit any claims through the dealer from whom you purchased the tires.
I don't want to instill any false hope since ride noise itself is not a warrantable issue unless the manufacturer offers a trial period (which Milestar does not, unfortunately), but if you can get a statement from a certified tire installer stating that the issue is the result of a defect then we will be able to assist you further in this regard. However, the manufacturer has final say on the issue and if, even after returning the tires, they do not deem them defective then a credit won't be issued.
Whatever the outcome, I am sincerely sorry that you're not completely satisfied with your tires and we will gladly assist in any way we are able.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: The response is primarily referring to when there is a warranty related issue with the tire. This is a customer service related issue. The tires that I purchased from Simple Tire are excessively noisy (similar to the sound of off road tires) in a 2016 Volkswagen Passat. The remedy that I am requesting is being able to switch to a different tire and if the selected tires are more expensive than the one purchased, I will pay the difference. I think this is a fair and equitable solution.
Regards
I'm sorry but once the tires have been mounted and driven on they are no longer eligible for a return or refund unless there is a defect in the tires. Ride noise alone is not enough to return used tires. Unfortunately, the manufacturer of the tires does not offer any sort of trial period for mounted tires either.
I wish I had better news but we can't accept a return of used tires without the presence of a defect or a manufacturer trial period.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: Although the manufacture does not accept return tires because of noise compliants, I believe there is something that "Simple Tire" the company can remedy. What solutions would you recommend?
Regards
This is my second time I have ordered from Simple Tire !
I have been pleased both times ! Good price and with FAST FREE shipping is a win win !
When I need another set for my car or truck SImple Tire will be the place I will go
I purchased tires from this company and payed for installation at one of their installation centers but when I got there the employees said they were not able to do the installation on my vehicle even though simple tire allowed this installation center to be selected, and per a phone call from them everything was good to go. I had to find someone to install the tires on my own. I ask for a refund of the installation fee which was requested by Elizabeth B at Simple tire who told me it would take 3-5 days to get the refund. Well, here we are 6 business days later and I had to call again to ask for a refund and was told that he would request a refund today which never happened. Considering this company wasted my time and money going to their installation center only to be turned away, it took them two days to deal with my issue to say they have a installation center that is willing to try it with no guarantee they can do the work, they misrepresented what they are qualified to do. It ended up costing me more in time time and money then they quoted me. I feel I was was mislead by their claims and could have made my purchase locally for less.
Thanks for reaching out to us about your concern. I'd like to first apologize for the breakdown in communication here that caused the issue with the installer. I looked into this to find out where the breakdown occurred and it looks like we were notified by your chosen installer that they wouldn't be able to do the installation as they didn't have the equipment necessary at that location. We found an alternate location and attempted to contact you by email so that we could reschedule the appointment and arrange for your tires to be shipped there instead but it doesn't look like we received a reply, unfortunately.
It looks like your refund was processed yesterday just after your conversation with our support representative. I'm sorry this took an extra day to get done and only added to the frustration. Please let us know if there's anything else we can do to help you with this!
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Let me just clarify a few things. I called Simple Tire after I was turned away at their contracted installation center, which, by the way took three attempts to get through on the phone. I was hung up on the first two after twenty minutes of hold time each. I told them what the manager said "They didn't have the ability to tighten the lug nuts to the proper torque and would have to fire any employee that didn't sign off that it was done correctly. I also told Simple Tire customer service person that we needed this truck on a job and didn't have time to waste, could they schedule another facility? This person said "No, we have to get the money back from our installer first (I find it hard to believe that Simple Tire paid the installer before the work was done) . We'll have our installation team call you back". That same evening before they closed I called back to Simple Tire to find out the progress on this install and was told the installation team had left for the day and they couldn't help me. So the next day, I hadn't heard from them by mid morning I decided to try to get them installed myself because we needed the truck. I called another one of their installation facilities (different company than the previous install center), told him I bought tires from Simple Tire. He said "Never heard of them" and I said "That's funny, you are one of their installation centers". Anyway, he couldn't do it but referred to someone who could. I didn't hear back from Simple Tire installation person till 3 p.m this day by email to tell me they found another location of the first installation center which has a policy of not installing these tires saying this location would try to do the work. So, to sum up, they wanted me to drive 25 miles one way to possibly get turned away again even though they were told this company has a policy against it. They have no consideration my time, my gas, my lost wages having to go in twice , not to mention I ended up having to pay more fore installation. This is the level of incompetence we're dealing with, although I have to give them credit for sugar coating their response. And by the way they have not refunded my money. However they did email me on the 29th of October that they would refund my money after I had to prove I paid someone else to do the work, (why does this mater, they couldn't do it), and this would take 3-5 business days. Then I got an email on the 6th of November, after I threatened to contact the Revdex.com that they would refund my money and it would take 5-10 days. I guess someone needs to explain to me why, in this digital age, it takes 3 weeks to do a refund. If in fact, they are planning to refund my money. So, keep my complaint open until I receive my refund because I don't trust this company based on their performance.
Regards
Thank you for the clarification there, I can definitely see where the frustration started. While I can't fix the experience that you already had with the installation location I can assure you that the refund was completed on 11/6 at 2:08pm. The email that you received stating that it can take 5-10 business days is for your bank to approve the transfer. There is nothing that we can do to make that take less time, unfortunately, as we're already processed and completed the refund. I'll follow up this message with an email that has a copy of the refund confirmation; If you don't see the funds released back into your account then you will need to contact your bank and supply them with a copy of this confirmation.
Again, the installer issue is one that we'll follow up with; We should have been notified ahead of time if the location you chose couldn't handle your vehicle and I'm very sorry that you had to experience things the way you did. The hold time and disconnects will also be looked into since that just sounds like salt in the wound, as it were. Aside from that, though, the refund was processed on the 6th of November and the email that you received was confirmation of that. I'll be sending you an email with a copy of the confirmation that we received from our payment processing company when the refund was completed so you have that for your records as well.
Customer service for simple tire is the victim here, this tire purchasing platform appears to be a victim of poor supplier attitude and poor installer relationship agreements. All my issues and most of the problems I have read are a result of totally preventable human decisions by the vendors to stiff the consumer., who is both simple tire and me, the customer. The service when performed by honest hard working employees is quite perfect. Exactly what you ordered for a price that is understood and agreed upon with minimal hassle. When vendors see this as an opportunity to move old stock or employee takeoffs and installers install something that they can clearly see is not correct just to tripple their personal take on it, it cripples the value of the business for all the parties involved.
Hello and thank you for the review! We definitely appreciate you taking the time to let us know about your experience. I just want to say that your concerns about old stock or takeoffs is understandable and has been accounted for; We guarantee that any tires ordered will not be beyond a certain age and that all our tires are new and unused. If, for any reason, a customer receives an old or used tire we will have that tire shipped back to the supplier at no cost to the customer. From there we will either try to replace the tire (as long as stock is available) or issue a full refund. We handle the rest with the supplier but rest assured that we keep track of these instances and score our suppliers by their accuracy and timeliness. Any supplier that shows a pattern of negative behavior or falls below a certain score is addressed appropriately.
If you've experienced either of these circumstances then please reach out to our Customer Support team, assuming you haven't already, and one of our representatives will happily take care of you!
I ordered 16 of the Bridgestone R250 ED in the 11R24.5 size on 10-1-2019. On 10-2-2019 I received an E-mail from Kailyn S saying that the tires were out of stock and my order was canceled because of this. I accepted this as the the truth until after the second order.
The second order to be canceled was placed later in the evening on 10-2-2019. That order was for 8 of the Falken BI 850 in 11R22.5 size, and 2 of the Falken RI 130 in 11R22.5 as well. I received a phone call from Kailyn on 10-3-2019 and a voicemail saying that there was a pricing error on the website, and they were canceling my order for these tires as well. They did offer a 30% discount on the next tires I wished to purchase.
When I called back to explain my frustration, I eventually got in touch with Bakir who claims to be the manager, she lets it slip that the first order of the Bridgestones was a pricing error, and that they actually had the tires in stock the whole time. So at this this point I am very angry for being blatantly lied to about the first order. I explained to her that I was told the order was canceled due to a stocking condition and not a pricing problem, and that I didn’t appreciate being lied to. I also asked her what good any discount was going to be since they would just cancel the order if they did not like the price. After going back and forth and being put on hold several times, she told me she was going to call me back at 8:30 AM on 10-4-2019.
I waited until after 9:30 AM and when I had still not received a phone from Bakir, I called in to see what was the holdup. I talked to Sierra then and was then told that Bakir was out sick and that I could speak to the assistant manager Barbra, and that Barbra was going to give me a call as soon as possible.
I called back at 12:02 PM, talked with Sierra and was told that Barbra was out of the office at that time, but she would call me back ASAP.
I called back at 1:18 PM and again talked to Sierra, and this time she said that Bakir did not share the file so she would listen to the previous calls and try to figure out a solution. Also, this time I was told that Bakir was at a funeral. So now I am thinking that I was lied to again because at first she was sick for the day.
At 2:45 PM I received a call from Barbra saying that they would not honor the advertised price, and that the best they could do was to offer 40% off the “Corrected” price. I told them I wanted them to honor the original posted prices that were on the receipts that I had been e-mailed. When they refused, I then decided the only thing beneficial that could come out of my experience was to warn others what they tried to do to me.
A previously loyal customer,
David S
On 10/2/19 I placed an order online for a set of 4 tires. Order number is ***. I received a receipt via email with instructions to check back the next day for a shipment tracking ID. After clicking their link today, there is a message that the order number does not exist. I called the phone number on the receipt "for questions about an existing order" and this number is disconnected. Next I called the phone number for new orders and spoke to someone about the order. I was initially told there was a system glitch that would be resolved and was placed on hold. Then I was told that the online price was incorrect and would not be honored. I was offered a 30% discount as a resolution. I replied that I had a receipt and a charge to my credit card for the amount on their invoice and expected them to honor the original sale. I also stated that I was very unhappy that they would attempt to cancel the order, pretend it never existed, and not reach out and call me to explain what they had done. The last communication indicated that tires would be arriving in about two days. I asked to speak to a manager and was told that there was no manager currently at the location. They stated I would be called back later.
Hello and thank you for reaching out! I'm sorry for the confusion and frustration that you've experienced with this. Unfortunately, we cannot honor the price of $35.99 (per tire) as the correct price is $300.99 per tire. We do understand the inconvenience and, again, the frustration so we are more than happy to honor the offer of 30% off any order.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
This company is staffed to reply to Revdex.com complaints in two hours, yet I am still waiting for a manager to call me back. The pricing mistake might have been an honest error but I see I am not the only complaint. Had I been called and given an explanation, I would have probably accepted their offer. However, my order was made to disappear like it never existed; no one called or emailed or communicated in any way. When I called them, they would not connect me to a manager. There is a hold for the amount on my credit card and I have no confidence that I will not have further issues. My position is that they should fill the order they accepted, address the person who made the pricing error, and also provide an explanation for the lack of proactive contact and avoiding speaking to me afterwards. I will not go away with a 30% off coupon.
Regards
Hey ***! I can understand your desire for an explanation here so I'd like to address a couple of things; The staff member who replies to Revdex.com complaints (me) is not part of the Support Team or Call Center staff so I am able to reply to complaints and reviews quickly since it's a primary part of my role here. In addition to the Revdex.com, I am also continually monitoring other review sites and social media so that we, as a company, can catch issues that may otherwise slip through the cracks (you may be surprised by the number of people who take to social media instead of reaching out to Support for help).
Also, as you observed, you're not alone in regards to this experience; We've had multiple orders affected by this pricing issue. We're doing our best to be proactive in contacting customers and offering resolutions but that is also handled by one person. That is her primary function and she is very good at it but when issues like this happen she can quickly be outpaced by the incoming orders. Thankfully, we've been looking at better ways to handle this process and have expanded our support team in an effort to cut down on wait times for customers who call in and so that we can reach out and be more proactive when necessary.
Lastly, I completely understand your frustration with how long it has taken for a manager to call you back. The reason for that is because, as I said above, we've expanded our support team so the manager has been very busy getting our new reps trained and set up. That's the reason but I do agree that it isn't an excuse and we need to do better with that regard too. We can't turn the clock back and prevent what has already happened but we do recognize the issues caused by the pricing error and the frustrations that came afterward. We're working internally to ensure these things don't happen and that, when something inevitably does go wrong, that we're better setup to react quickly and decisively.
As a final note, one of our core values as a company (our top core value, actually) is that we are inspired by our customers. This isn't the inspiration that we were hoping for, frankly, but your situation brings to light things that we can, and need, to do better. We're working as quickly as we can to rectify things and I hope this has helped, in some way, to explain what is happening "behind the curtain", as it were.
I ordered a set of tires for my car, added the tires to my cart and checked out using my *** account. I verified that my account was charged the total amount of the purchase, received a confirmation email for the purchase and a receipt. The next day I received a text message that my order had been shipped, a couple days later I checked the tracking numbers for the tires and noticed a “delivery exception” after the tires had made it all the way from PA to MO. FedEx website indicated that the shipper requested the tires be returned. I hadn’t received any emails, calls, or messages from Simple Tire. I called Simple Tire the next day and was informed that they had made a part #/pricing mistake on their website and couldn’t deliver my tires I had already paid for and offered to refund my *** account or offered to sell me other tires at a “discount”. I declined the refund on 2 different occasions requested to talk to a supervisor whom they said was unavailable to email her. I emailed her directly as well as emailed through the webpage and called on another separate occasion to request the fulfill the order at the price. I see this has happened to several other people on several occasions, so it seems to me this is common business practice for SimpleTire to “bait and switch” customers with a cheap price, cancel their order, then try to sell them more tires at a “discount”.
Hello and thanks for reaching out about this issue. Let me first say that I am genuinely sorry for the frustration this issue has caused, it's never a good experience when an order is cancelled and it's not something that we want our customers to go through. Unfortunately, though, in this case we had no other option since the price that you saw and purchased the tires at was the result of a larger problem with a supplier; Several products from their inventory were linked to the wrong products in our system because of mismatched part numbers. Your order was one of several that fell into this larger problem and that's why you see others who have similar issues. To be fully transparent; it's an issue that we are constantly working to prevent and/or fix but is caused by the sheer number of suppliers that we work with who each use their own part numbers and will even recycle them internally from one product to another without informing us beforehand. In this case we had tires that were displaying pricing for mud flaps, rims, hubcaps, and whatever other products the warehouse might carry that we don't sell on our website.
I have reached out to our Customer Support team and spoke to one of the managers there. She informed me that she was able to connect with you on Friday, 10/4 and offered a discount of up to 40% off any order, including these tires. We are more than happy to honor that discount should you decide to take advantage of it.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:As I stated to the person I spoke to regarding the offer of a 40% discount, I dont want a discount, I want the tires that I ordered at the price I ordered them! The shipment made it to the ups destination only 5 hours from my house before your company decided to have them returned. So I reject your response and offer of a 40% discount, and I want the product that I ordered at the price I ordered it. This is shady business practice, you do nothing but takes advantage of customers in need of tires.
I'm very sorry that the offered discount isn't enough but the resolution that you requested is not something that we're able to do. The actual price for one of the tires that you ordered is $236.99 which would make the total for the four that you purchased $947.96, not including applicable taxes and state fees. We can not honor a sale price of $140.14 for four tires when that is significantly less than the price of a single tire and was due to an error from our supplier. The offer for a 40% discount is the maximum that we're able to offer and will be available to you on a single future purchase of any tire.
Bought a set of tires on their website. Paid the advertised price even got a reciept. The next day I was called and told they wouldnt not fullfill my order due to a mistake with the pricing. Seeing as this isnt the first complaint of this type I believe this company is engaging in a bait and switch scheme. They lure you in with a listed price. Then reject your order and attempt to make you pay a different higher price.
I will also be filing a small claims suit against them if this isnt resolved. I have screen captures of the advertised price and screen captures of my reciept.
Hello and thank you for reaching out to us. I see that you've been in contact with our support team regarding this order as well. I'm so sorry for the frustration this has caused but the tire you ordered is not available from any of our warehouses. As explained in a previous email, the part number of that tire was linked to an entirely different product that the warehouse sells but we do not. Because of this we've offered a 30% discount on a future purchase should you decide to buy a different tire for yourself or an immediate family member.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
Regards,
***
Ive already had a customer service representative offer me 30% off that exact item. Google shows that theyve carried that item since 2015ive caught them in 2 lies since attempting to resolve this via their customer service. Ive even offered them a fair compromise which im waiting to hear back on.
Otherwise a civil suit will defintily be filed this is an obvious bait and switch scheme. Lured me in with one price then upped the price the next day. Upon ny refusal of that price. Communications breaks down severely.
It looks like you've been in contact with one of our Customer Support Representatives and found an agreeable arrangement with alternative tires being substituted. I just want to take a moment to apologize again for the frustration this issue has caused. If you have any other questions or concerns, please don't hesitate to reach out to our Customer Support team again.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Yes a satisfactory end has been obtained.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Regards
I was trying to purchase a new set of tires for my atv last night, they had tires listed for $20.99 each which I have a picture of the ad as well as another set that was listed for $18.99 each. I was unable to
Access my cart because I kept getting an error code. I reached out to them immediately by the email feature on their website (I would have called but they were closed for the day). I called today (the very next day) and the woman on the thephone told me the first set was out of stock that’s why I couldn’t order them, But when I said that’s ok there is another set I was interested in she put me on hold and came back and said there must have been an “advertising error” and she can’t sell them for that price
Hello! Unfortunately the listing that you saw was caused by a pricing error. Thankfully we were able to catch it before you placed the order and have been working internally to correct the issue. We won't be able to take your order for this product, though, and I'm very sorry for the confusion this error has caused.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I feel as though this is a bait and switch tactic there were numerous tires on sale and when I went to purchase one of these setsThe website cart was down, I reached out immediately only to be told I would have to pay a greater price for the tires. This is a re occurring complaint that has been brought up many times on the Revdex.com site with this particular company. I don’t feel as though their “solution” is a valid one.
Regards
I have ordered tires from Simple tire for years now and had a few problems but they always worked thru them to my satisfaction.Yesterday, Simple tire was having a sale so I decided to look for tires for my truck (***). I shopped by size on the simple web site (255 70 16 and found some tires that I had not heard of (***). The tires (*** A/T 255/70/16) were in the size I wanted and and was what I though was a clearance price because it was low and seemed like an excellent deal. So, I researched the tires on the internet as Simple had very little information about them. After researching the tires I decided to buy four for my 1999 Ford and give them a try. I placed the order for the tires and got my customer receipt and order number. Since Simple had already closed for the day I had to wait till the AM to check further . Everything had gone fine so I thought the AM would be just a formality. I got up in the AM and soon I was on the computer looking for the tire shipment via my order number. To my surprise, nothing was found and the site said the order number did not exist, SO, I called the Simple Customer Service number and they said the order had been cancelled due to the tires being "out of stock". I thought this was funny since there were tires on the web site, I ordered them, and produced an order number and give me the impression I was going to get these tires. I told the person that the *** tires that I ordered were still there on the site that AM and everything was the same except there was a different part number and the price was much higher. He said those tires came from a different warehouse and were not the same (looked the same to me). Anyway I was told I had no order for tires, much to my disappointment. I hung up and then decided to have my account deleted from Simple tire because I did not believe a word of what they told me about these tires. I think they advertised the tires too low and didn't catch it till I ordered. The order went thru and then they caught the low price. That is why I was told the tires were out of stock. They must have had problems with the prices on the website as there were 2-3 other tires with prices close to mine. As I talked to the lady she began to see what I was talking about and would try to remedy it IF she could but apparently the customer service agents cannot do that . I didn't tell her but on a previous order the agent had charged my card with four sets of tires that were for another customer they had on the phone. I had thousands of dollars on my card. Somehow the agent then worked thru and solved that problem but they couldn't reorder or solve this problem. So I got NO HELP from Simple tire. They mispriced the tires and let a customer order them before they fixed it, then cancelled the customers tires and said they were out of stock. I still do not believe the story they gave me. SO, I told the lady to delete my account and to make sure I got no more email from them as I do not want to do business with a company that would do its repeat customers that way. She said that she would delete the account and the email. Never did I ever expect for Simple tire to do me this way. They made up a story about being out of stock (never offered to send the tires from future stock) to cover for the MANY pricing mistakes their employees made (I found four while looking for my tires). I just thought they were clearance tires at the time. Anyway, Simple tire has made serious mistakes in the past (charging other customers tires to my card) but I was calm and the situation got worked out to all involved. BUT, not this time and I realized nothing I could say was going to change that. I knew I had been treated badly and I had to cut the cord with Simple tire. Right now I am NOT a happy camper but I guess I just have to start over looking for tires for my truck. Thanks for listening.
Hello and thanks for your review! I'm so sorry for all the frustration this situation has caused. I wanted to respond and let you know that I've looked into your order and the tire is indeed out of stock. I've also confirmed that you've been opted out of emails and texts, as requested. We do hate to lose you as a customer but we just don't have the tires that you ordered in stock and no way of knowing if/when they'll be back in stock. If there's anything else we might be able to do, please don't hesitate to contact our support team again!
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:When I ordered these tires and received a receipt and order number, I went back on the web site and tracked the order number ***. It said the number did not exist. I went on to the tire section and found that the tires that I ordered were GONE and are still gone. In there place and still there are an exact duplicate tire with a different part number and a much larger price. The tires are on the web site as I checked just before I wrote this rejection, they are now under a new part number so the old part number is in fact out of stock but the exact tire is still there under PN ***. The PN that disappeared right after I ordered was ***. IF what the company says is true then how did my order go thru to where I could expect the tires 2-4 days. I received a receipt and order number. Your company, has a problem (software) if "out of stock" tires can generate those items. AS soon as I checked back after the receipt and order number were in hand, the order had been cancelled and the tires along with the *** part number disappeared. Go to you own web site and search for 255/70/16 ***i tires. The PN *** tires will come up and they are the exact same as PN***. I brought this up to the customer service agent after I found the order cancelled and was informed that the identical tire came from a different warehouse only and there was no way to send me those tires. You had no problem charging another customers tires on my credit card (prior order) but you cannot substitute identical tires??? If all you can offer me as an excuse is "out of stock" then I am inclined to believe this a crutch used when mistakes happen on you site and the customer finds them Then you use this crutch as an excuse to NOT do what is the right thing. There were at least two other sets of tires on the site when I ordered that had about the same price per tire but they disappeared when I checked after my order was cancelled.
I understand you've been in contact with one of our Support Representatives who offered a discount of 40% and that you've expressed a desire to just be done with the entire issue. I just want to apologize for the frustration this situation has caused you. If you have any other concerns or questions, please don't hesitate to contact our Customer Support team again.
Simple tire, I am just wondering if your selling tires on walmart.com website anymore or did I catch your scam? may 29th 2019 I purchased a pair of ag tractor tires 13.6 28 farm tires as did a lot of other people advertised for $53 what a deal,who would pass up a deal like that? when these tires are $300 a piece. after ordering a pair I noticed in the reviews that people were complaining about receiving 205 R55 16 CAR TIRES INSTEAD OF THE TRACTOR TIRES. So I called walmart.com corporate office and told them to contact simple tire and tell them not to send me car tires I wanted tractor tires I ordered, in which they did, simple tire wouldn't answer my emails or phone calls, many of them. so I waited out the two day shipping to five days and the tires came and of course I received the 205 r55 16 car tires, I again called walmart corporate because simple tire would not answer again, I told walmart corporate that I received the car tires what should I do? she said I will put a note in here that you will receive your tractor tires in exchange for the car tires, she said ship them back to simple tire,in exchange for the tractor tires, no answer from simple tire again to have ups pick them back up. I called corporate again this time I was told to bring the car tires to any walmart and get a exchange for the tractor tires, I would get my tractor tires I wanted.I went to walmart in rice lake.wisconsin. I set the tires down by the counter and the service guy called down a manager.no one could figure out what to do as walmart dont have these tractor tires on hand for a exchange,the manager ended up calling corparate again,the manager could not understand what corporate was saying so she handed me the phone, this time I was told to get a exchange receipt and walmart would ship the tires back and get the tractor tires for me, at that time 2 other managers came down and we explained it to them, the one said ship them back, the guy manager said we do not ship them back we would keep them here and sell them for simple tire, that wouldn't work for me then that would mean I get a refund and that isn't what I want,I want the tractor tires that were advertised for $53 each. thats when it struck me, simple tire had a bunch of these car tires they couldnt get rid of ,they false advertised on walmarts website of these cheap tractor tires and they would send these car tires instead. they knew walmart would loose money shipping them back to simple tire (shipping fees) so walmart would just keep the tires and sell them for them,good scam and false advertisement, So the managers took me up to the service counter to get my exchange receipt,instead I was apparently given an exchange,I was their too long already and was in a hurry had to be back to pickup my kids a hour away, the tire service guy wasn't at the counter who didn't know anything anyway and was helping a customer.I grabbed my tires and got the hell out of that place, four days later I received a theft ticket in the mail for $300, I went to the first court date and pled not guilty and another court date is set for oct 29th, now the thing is how do I get the recordings of the phone calls with corporate? I have since gotten a walmart gift card from corporate for $15 for my troubles, I have been told by corporate that that was false advertisement for sure , another $25 girt card if I repurchase the tires again because of the trouble i've been through, what do you have to say about this simple tire? do you want to pay for attorney fees for me? i'm kind of screwed here ! walmart does not put the products on their website ,they let these companies do it themselves, so who do I sue for false advertisement?
I did return the tires back to walmart when I got the citation in the mail.walmart had givin me a refund instead of a exchange, I would like the tires I ordered and my citation paid for.
Hey, thank you for reaching out! First let me say that I'm sorry for all the headache that you've been through. Buying tires is already hard enough even when things go right.
Just to clarify, we're only one of Walmart's suppliers and we don't have control over what is listed on their website. When you place an order on their site, they automatically place an order with us to ship the tires and we will ship out whatever tire is on that order. It sounds like whatever part number was associated with the listing on their site was mismatched with the tire that you received and, since part number is how the tire is identified, we can only ship what's on that order.
It's also important to know that since you placed the order with Walmart then we aren't able to help you as you are a Walmart customer. Again, we can only ship the tires that we're told to and only Walmart can issue a refund or exchange. This process should have been much easier; You would notify Walmart of the error, Walmart would initiate a return, Walmart would place a new order for the correct tire to be shipped, and we would ship the new tire that they ordered.
I'm very sorry but there really is nothing that we can do to help in this case except advise you to work with Walmart to have the error rectified. Since you ordered your tire from them, and our contract with Walmart prohibits us from providing any customer support to their customers, we won't be able to assist with this issue.
Again, I am so sorry for all of the headache and hope that you're able to reach a satisfactory resolution with Walmart.
Order ***, I ordered 4 tires then followed up with another order for 2 more to complete the set the same day. I receive the order for 2 tires but the 4 never came, no emails phone calls etc. Finally I call and they canceled it because they changed the price. Had I known these tires were that expensive I’d have bought something cheaper. Now I either have to spend way more than I have or deal with a mid matched set. I’ve had probably a dozen great orders from them but this is ridiculous.
Unfortunately, the pricing error was caused by the warehouse uploading the wrong information about the tire. We have safeguards in place to prevent this sort of situation from happening but, on occasion, an error will get through. We work closely with our warehouses to make sure this sort of issue doesn't occur in the first place and our system checks products for extreme variations in products when compared to data uploaded from other warehouses. In this case, neither order should ever have shipped and the customer should have received notification of the error in their email.
We don't want the customer to bear the burden for this error either, however, and will happily work to find a satisfactory resolution to this issue whether it be a discount on another product, a comparable alternative, or simply a full refund for the cancelled order and free return of the tires that had shipped already.
Whatever the case, this order has already been cancelled and refunded in full.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: It’s not in my budget to spend that much, I’ll just go elsewhere in the future.
Regards
Understood. I'd like to apologize for the frustration and confusion this whole situation has caused. If you have further need of help or any questions, please feel free to reach out to our Customer Support team.