Sinemia, Inc.

I signed up last year when they still have physical cardsWhen they started going towards cardless their official Twitter account assured me I'd be able to use my physical card for the foreseeable futureCome 10/30/18, they forced me via the app to become cardlessNo warnings, nothingThen, after the app states I wouldn't have to pay the $fee, yet every single time I've bought a ticket, there's theThey've become radio silent once I've tried to reach out via email and TwitterAccording to reddit, this company will suspend your account if you try to do a charge back - Sinemia's well within their rights to do so, but it's bogus because THEY'RE the ONES who STATED that the fees would be waived for DAYS!

Trying to get a refund from this merchant, no where in their website states I'd be charged annuallyI have health issues and cannot afford medication
For the past few months I've been requesting a refund from Sinemia incthey've been non compliant on my request even though I've given them evidence as to why I want a refundTheir website does not state you'll be charged for the full year and claims they provide a monthly serviceEven in their payment confirmation pageThey do not disclose the amount you are being chargedI've explained to them that I am on a fixed income and cannot afford their serviceAnd now I can out afford my blood pressure medication for the monthI am forced to be a part of a service that I have not used and that I do not want

I attempted to use the Sinemia app for the first time yesterdayI went to purchase the advance ticket, but it told me I must check in firstI checked in successfully when I got to the theatre, but I never received a credit card number to purchase the ticket, so I had to pay for it myselfcording to the app instructions, you should receive your credit card number as soon as you reserve the ticket, but it asked me to check in first and then never gave me a numberI've emailed Sinemia timesEach time I get the exact same message indicating I forgot to check inI checked in, but had to pay for my own ticket as I never received a cc number from SinemiaIt now says I've checked into the movie, but I haven't used any because I paid for it myself! I'm still due movies and I was also charged a convenience fee

Sinemia requires customers to "Check In" on the Sinemia phone App The App would not let me check in because the movie was not displayed as an option
Sinemia requires customers to "Check In" on the Sinemia phone App The App would not let me check in because the movie was not displayed as an option If your movie does not display they give you an option to search for the movie Three different apps and three different accounts tried to check into see the "Holmes and Watson" movie on 12/26/ When I entered the following search terms, no matching movies were displayed;
holmes
holmes and watson
So there was no valid check in method The only thing I did not try was entering the search using uppercase letter for the start (e.g- Holmes vs holmes)
Now they have blocked my account unless I pay a $misuse fee The customer service is non-existent I have prepaid for a year and this company is a complete scam
In addition to the above issue, it seems like every

I am seeking a refund of $for a movie ticket after the Sinemia payment for it was repeatedly denied / rejected and I had to pay out of pocket
I signed on as a customer with Sinemia with the understanding that I would be able to see movies that they would pay for each monthThis Wednesday, I was unable to purchase a movie ticket through the Sinemia app for a movie that appeared on their app - Creed at *** in Brooklyn - both approved for use with SinemiaI had to purchase the ticket on my own CC, and request a refund of $(ticket price plus ticket purchasing site fee and Fandango fee), but was my request was rejected
What happened was - my wife used her Sinemia app and mine to get tickets to the movie on Saturday 11/at 7:30pm, seat She first purchased her ticket (with a Sinemia approved / app credit card number) through Fandango successfullyShe then attempted to use my Sinemia app to purchase a ticket for me (seat 519) to the same showMy payment

Worst Website and Customer ServiceEven though rating is star everywhere, they never gonna changeI sent many emails and messages in instagram, they never respondedThey don't have time to respond to customers but have time to post instagram posts

I feel the marketing is deceptive....they require you to use online ticket sellers (with fees) AND then SInemia charges you an additional (per ticket) for using their "cardless" system (which you have no choice but to use....I wish I could get a refund

The Sinemia website has deceptively designed homepageI accidentally signed up for a 9.99/ month plan BILLED YEARLYThey will not grant me a refund
On the evening of 9/28/2018, at the behest of my girlfriend, I went to the Sinemia website and decided to sign up for a 9.99/month plan to get three movie tickets a monthI was not given an invoice, nor given a chance to approve the charge amount for my card, so I assumed that I would be charged plus applicable taxes and fees
Moments after signing up, I received a fraud alert from my credit union, saying that I had been charged $(I was billed for a full YEAR)I tried to stop the charge through them, and also tried to correct the mistake on Sinemia, to no availI sent a message to Sinemia customer service asking them to change my plan to the a month, billed MONTHLYNo response
I looked back at their website, and saw why it was so easy to make the mistakeThe button I clicked did indeed say "9.99/ per month"

More issues Their app requires check in (seemingly to make the process more cumbersome so that there will be issues and you will get stuck with the bill)The stupid check in process never worked, I submitted a ticket the second time because I knew exactly what they had done, but they never responded to my ticket (Not the first time, they do not care AT ALL)What they did was put the wrong date on the movie (Mirai) so you ***'t check in on that date and it was pretty clear as dayThe app said Nov 30th, but the poster THAT THEY WERE USING and the actual movie date were completely different (Nov 29th)This would be an easy issue to clear up with any other company, but these guys are lazy, unresponsive, and for some reason feel that they are doing nothing wrong when it is clear that they areThis is no way to run a company or treat customers and the fact that some people are too dumb to realize it doesn't make it okayI only ended up losing about a movie tickets worth of money with this service (missed check-ins and they suspend you), but I am definitely not sticking around to try and get ahead because they will just add another fee to charge me and cover themselves

App is garbageJust keeps telling me to go to websites and will not do anythingI ***'t cancel or look at any supportI don't care about any of the updates you are making because this sucks too bad Contacting support on the main website has stopped working for me and I only every received response to multiple inquiries and that agent didn't even appear to have read the whole questionI don't want any help with the appIt is infuriating to deal with someone who is just copying and pasting answers from a sheet when the thing is broken in the first placeI am trying to max out the price per ticket because their service is so *** expensive, but it is hard to tell what movies they coverLike my theater has "cine1" which is a premium, will their service cover it? This was such a bad decision and there are no refunds so I am just out of luckI just have to make sure I cancel as quickly as possible to avoid extra hidden fees

I purchased this service (full years payment + immediate access fee) and it has never workedI have asked for help and also a refund and was refused
I purchased this service on 08/16/and tried to buy movie tickets online on both 8/& 8/and their form of payment was denied by their own vendor (movietickets.com) I e-mailed and sent messages on twitter and no one resolved the issues I asked for a refund and was told they don't give refunds

The company is unreachableNo response to multiple contact attemptsNo customer service numberHave not received the product in weeks
I accidentally signed up for a more expensive service when signing up for a membership on their website because they tricked me into adding on additional services I didn't needI immediately tried contacting them to cancel the membership or change it to the lower one, and they never respondedWeek goes by and I hear nothing, so I email them againWeek goes by and nothingSO I email them againThat was a week agoThey have no customer service numberThere is no way to reach them directlyIt's up to them to get back to you when they want to and IF they want to apparently because I still have not received a responseThey're shadyThey're misleadingAnd after going through this I found multiple review websites where people are complaining about the same things as meI never should have signed up for their service

Truly a scamThey will charge you for every little thing without disclosing those fees when I signed upAlso, the app will fail to register your check in and you have to pay the full amount

California Attorney General complaint filed
I urge others to do the same: https://oag.ca.gov/contact/consumer-complaint-against-business-or-company

Frandulent advertising and policiesSinemia advertises being able to use their service "...at any theater, for any movie..." (sinemia.com) and "Go to any movie theater you want..."
However, they have added fees to my account for not using theaters of their choosing

Apparently the only way to get a response from customer service is to file a complaint with the Revdex.comThat pretty much sums up how horribly this company is being run
First off, over the summer when Movie Pass *** their terms of service on me and gave me the opportunity for a refund of the remainder of my year's subscription, I decided to check out Sinemia to see if the plan was betterWhat the advertised was basically the same price for the same amount of movies as movie pass, but they had more theaters and said I could purchase tickets via their credit card or digitallyIt said the credit card would take weeks and I wouldn't be charged until it was activeBut apparently they stopped doing credit cards between the time I signed up and the time they activated my account, but they didn't tell meThen I find out I have to pay the service fee from the ticket vendor every time I want to see a movie, and I ***'t avoid it because I don't have a cardSo this now makes Sinemia more expensive than Moviepass *** the same amount of movies
When I contacted to ask about how long the card would be, I got no response over monthsThen they sent out a newsletter telling customers that they would start doing physical cards again, which was news to me that they ever stopped, because it was advertised to me before I signed up
The app also has issuesIt freezes and crashesIt's so graphic intensive too that if you're in a place with poor reception LIKE A MOVIE THEATER, it makes it a bit hard to check in on their appAnd if you don't check in on their app in the 1/window of time before or after the movie has started (which no one should be doing so really you only have a minute window to remember to check in) Movie pass *** charge you a fee for the full cost of the ticket and if you don't pay they lock your accountAnd since their customer service is non existent, you ***'t call and explain the issue and sort it out, they just extort you for more money
By the way, if you're expecting the app to remind you to check in during that window, it doesn'tYes they know what time your show time is, and yes they could remind you to check in during that window, but they don't, they only remind you when you purchase your ticket in advance, in a place and time where you ***'t check in yet
I get the check in thing, and I'm happy to do it, but you ***'t expect people who are out with friends, in a parking garage/mall with terrible cell service or rushing to make it to the theater before the movie starts to always check in during that minute period
Since customer service is non existent, I guess my only option is to have my credit card dispute the charges since Sinemia wants their customers to constantly forgive all their mistakes but will fine you for not checking inHonestly I'd rather just go back to buying my movie tickets rather than dealing with this

horrible, sucks won't work at my theater which they said would no customer service exactly like all the complaints above over emails to customer service if I get any reply I get a refer to FAQ stock reply and it says it is resolved Now of course no reply at all months of thisI tell everybody on line and everywhere stay away from this company

Misleading advertising, lousy customer service
Physical card presented as optional, but once subscribed, there is no way to request one
No activation fee advertised, but once subscribed, "accelerate cardless activation" fee of $required or you must wait weeks to use the serviceThis is extortion
Non-existant customer service

Account was closed under the fault of the company with no effort on their part to make adjustments
The company cancelled my account after a supposed failed check in, and said I would be able to keep it if only my credit card on file could be processed
They said they were unable to charge, which was a blatant lie as they charged me a month after for a physical card
The company has a class action lawsuit filed against them for similar grounds:
https:***
There are countless disgruntled customers who also had their accounts suddenly banned under untruthful circumstances
Even after months of back and forth only through email and Twitter (only contact source) they have not answered my question as to how my credit card was charged for a physical card but not for the supposed failed check in
I have tried to resolve this with them but they have not answered my questions or tried to help

Signed up for the membership and never received the membership cardEmailed customer service and never heard back
Bought Sinemia membership in April and never receive membership card from SinemiaEmailed customer support but never get any replyTried contact customer support a couple times in May and June