Sinemia, Inc.

Company has not sent a membership card or paperless card as claimed, will not respond to email or callsI have been waiting two months for product
-Purchased Sinemia yearly subscription 5/1/
-Have not received membership at all
-Customer service will not respond to any emails/calls
-Did not provide an order number, just that they have received payment
-Credit card company denied my first claim because they said Sinemia responded that they had "paperless accounts", I currently have a new credit card claim because they did not provide said paperless membership
-Paid with Discover card

When I signed up in July/August, I was informed I would be receiving a debit cardNo, not only did I not receive one, but they never told me I wouldn't receive oneI waited and waitedI contacted them and they never repliedI found out by searching online that I would never receive a cardI was upset because I have to pay $each time my son and I see a movie (we have the two tickets for two movies per month plan, paid for a year in advance)So that ended up being $a month on top of what I already paid forThat was bad enough and I resigned myself to itThen last month, the $processing fee showed upI lost it$a month extra nowThis was no longer the great dealI *** see movies for cheaper every Tuesday at my local theaterSo I'm livid, post several bad reviews and complaintsBut I'm elated when I receive an email stating they are bringing back the debit card (I was promised for free originally)Now it's $per person on the accountSo $for meWhile definitely not good, this sounds like a better deal than $a month and I almost bought the cards todayAlmostBut the tricky contract wording popped upAh yesThe terms that state they *** change the terms at any time, for any reason and you ***'t do anything about itWell, they do CHANGE the terms whenever they feel like itSo I ***'t buy the debit cards knowing they will probably cancel all the debit cards in three months and take all the money I paid for them, leaving me with an even worse deal than I'm already dealing withSo my options now are checking with my credit union on filing a charge back for fraudulent practices or signing this off as a loss...like I dropped my wallet with $160+ on the streetAnd telling everyone I know on FB, Twitter and Instagram to stay far away from SinemiaAnd I'm not going to lie, I'm a little worried my account will get locked out for posting this reviewI few people have posted that they have been completely blocked from using their Sinemia accounts for writing a true review and complainingDon't get fooled and if you have an account already, don't buy the debit card until they change the contract wordingI will never again spend money on something that *** change it's terms on a whim

Sinemia failed to provide me with physical card and is now forcing a $per transaction fee to use the cardless option
I purchased an entire year subscription in April The subscription was to include a physical card to be used to purchase movie tickets, and they promised to mail this in business daysSix weeks later, after receiving nothing, I emailed to ask on the status of the cardThey advised me there were longer than usual delays, but said the card was still going to be sentThey told me to activate Cardless in the meantime
I activated the cardless option and was able to purchase movies in advance without issueI resigned myself to using this option as the card never arrived
On September 13, I attempted to purchase an advance ticket using the cardless feature and was advised that this would incur a $processing fee, which would be charged to the credit card on file
At this point, I feel cheated because I paid a full year up frontNow, if I want t

Please avoid this company at all costsI've never felt the need to leave a negative review for a company until my experience with SinemiaThey're representatives are, or are forced to be, very dishonest and the company has incredibly questionable business practicesI signed up and paid for an annual plan in April, and since then, they have made changes to their service and terms and conditions in their favorUsers are now being charged a "processing fee" for every transaction which increases the cost of the service by quite a bit (30% in my own case, but varies depending on the plan you've signed up for), and we don't have any option but to pay this extra fee or not use the service and have our pre-paid amount go to wasteAdditionally, their customer service (when you're lucky for a reply) consists of repetitive general FAQ responses based on statements that go in circles until you are able to prove their dishonestyFor example, I requested an update for my physical card (already been a month wait) and asked if Sinemia was still sending them outFor one whole month, the customer service representative confirmed that they were still sending out physical cards but that he is unable to provide an estimated shipping time, then after I pointed some information out to him, he finally admitted that Sinemia stopped shipping out physical cards to members who signed up after June 21, I signed up before that date and still haven't received my card, and I read a reply on social media directly from Sinemia that the services is completely cardless nowMost recently, I received an e-mail stating that my account has been terminated because I was abusing the serviceThere was no warning, I ***'t log into my account anymore, and the claim was completely with no justification/proofApologies for this long-winded review, but I'd really like to warn other consumers thinking about signing up for this service to reconsider as I've personally (and I *** see I'm not alone) have had nothing but a frustrating experience with this company

I signed up for a year of Sinemia, which required me to pay the entire year up frontAfter signing up they have added unforeseen charges, such as a $"Convenience Fee" which is an extra charge on each ticket, in addition to the fee my theater charges me for booking an advanced ticket

I purchased my subscription on 5/13/ I have not yet received the card needed to use the subscription, despite repeated contacts with the Company
On or around May 13, 2018, I purchased an annual subscription to Sinemia's movie service Following the purchase, I was advised it would take approximately days to receive the Visa card needed to purchase move tickets Having not received it for a couple of weeks, I contacted Sinemia and was advised the card was delayed, but I could use the new "cardless" optionThis option allows use of the subscription through a third party site (such as Fandango) to purchase movie tickets Using this third party app requires payment of a service charge in the amount of $per use By comparison, the subscription alone was approximately $a month While I have used this twice, paying another 40% in a fee is unacceptable
Since my initial contact, I have sent approximately a dozen emails and numerous "tweets" to Sinemia (they have no c

Business charges over $up front then does not deliver any services
This service is a huge disappointment and did not deliver any services as promisedI recently purchased their family plan for people once per monthThen I activated cardlessThen I went to the theater on Jun to see Incredibles The app only let me choose two peopleIt then told me that I had to use the planning page because I didn't have my card yetI then had to agree to pay a service fee to book through atomticketsThen my transaction went throughThere was no receipt or anything I could show the cashierThe only thing I could do was take a front facing photograph and share it with what ever app I chosefor the purpose of sharing via a social media siteThere was no way to show any payment or scan anything to give to the theaterTheir app gives me a live support button and directs me to fill out an online email which will be answered in hoursEND result = no movie and charged $

Their cardless option works only about 30% of the timeThey've added on additional fees that were never disclosed and never gave the option to opt out and receive a membership refundThey did not provide the physical card as was promised and now charge extra for something that was supposed to come as a part of the programCustomer Support is non-existent
Do not sign up for this company's product you will lose money on it

Company provides movie passes at a monthly rate and charges full year with no option to cancel or a grace period
They offer a plastic membership card that they send by mail so you can use in person at the location of your choice to purchase movie tickets Since this is the only way to pick up tickets by discount, you would assume they send this card to you as soon as possible as the annual charge is implied when you open the account I did not receive this card, rendering the service useless I tried to reach customer service, no phone number only email, to which no answer I disputed the charge with my provider, they came back days later explaining the charge is valid I reached out to customer service with my complaint They reply that they need documents, which I provided only asking for this card and my login/password since it was disabled due to the dispute with credit card company
I reached out to them times by email asking for a phone number, no reply I

I subscribed to Sinemia since July From the beginning, their customer service has been horrendous1) They advertised that you get a physical card but you also have a cardless optionHowever, it is only after you sign up for the service that they tell you that they no longer offer physical card2) This "cardless feature" has many other fees involved including convenience fees, and separate "processing fees" 3) Because you only have the cardless option now, you are forced to pay the convenience fee and the processing feeAll because they stopped offering the physical card option4) They did not advertise the separate processing fee and only implemented it AFTER months of using the service and will not refund your money5) They advertise that the family plan will allow you to see movies with other people but they do not advertise that you lose that other ticket if you go alone 6) They do not respond in a timely mannerI contacted them on Septand they would only respond two days afterThey drag a conversation until Octwhich no fair resolutionThey provide empty promises and "refunds" that let them keep 2/of the money you paidIs that even a refund?
TL;DR: AVOID THIS COMPANY AT ALL COSTTHEY ARE A BAIT-AND-SWITCH COMPANY! There is a class action lawsuit against them to prove it!

This service is a scamI can never use it to go see moviesThey charge me fees multiple times on purpose because their broken software doesn't work
This service is a scamThey complete an act of theft every time I try to book a movie ticketTheir app has bugs on purpose to charge you fees multiple timesIt never works
In the most recent example, I tried to book an advanced ticket three times on 12/The first time I was charged for the convenience fee and a booking fee only to have the credit card # they provided me declinedSo I cancelled that ticket, paid fees again to try a second time on another ticket siteIt was declined againThe third time I "ran out of cancellations" and cannot cancel the ticket that their service failed me on so now tomorrow when I cannot retrieve my tickets and check in I will be charged more fees
I've reached out to Sinemia three times in the pastOne time I received an automated reply that did not answer any questions or resolve my is

Fraudulent Misuse Fee with no response to my emails asking for help
I tied to check in to the movie but for a You're too far away from the theater" error messageI was INSIDE THE THEATER trying to check inI tried many many times before during and after the movie with no success
Sinemia has now fraudulently charged at $misuse fee and locked me out of my account until I pay it I did not misuse the account in any way! Their App failed! emails sent since Dec 2p with no response except for the same auto reply that does not address my issue!
Extorting money fraudulently from me for an error on YOUR part is borderline criminal! REVERSE this bogus fine Sinemia! Reply to your customer service emails!

Their customer service is very difficult to work with They do not have a telephone option and they are very slow to respond to emails, and responses have little, if any helpful information The service is complicated to initiate and use I gifted the service to multiple family members of various ages and technical ability, and all were frustrated, and none were able to actually use the service Luckily, my family was unable to even use the service, so they did not run into the numerous hidden fees I have read about in other postings on this site They're marketing and product descriptions are misleading, at best For example, when I purchased the memberships, the website stated that members received a card (in my understanding, similar a pre-paid Visa) to be used to purchase movie tickets When the members attempted to initiate their accounts, they were not offered a card, only an app (again, not intuitive to use), and upon further, frustratingly difficult research, found that a simple card would cost an additional $ Unfortunately, it is a non-refundable purchase, according to the "terms of use" so the only way to rectify the situation was to dispute the charge with my credit card company When speaking with the call center assistant for my credit card company on the phone, I found that person was familiar with Simenia because she had multiple similar calls in the previous days!

Please note, I've given one star rating because this system doesn't allow proceeding with zero stars Otherwise, my rating would be zero
After pre-paying for a year of Sinemia service, the service stopped working over two months ago Despite multiple attempts to resolve with Sinemia, they have still not corrected The result is that I've not received the service for which I've already paid for over two months now, so am left with no other recourse but to contact the Revdex.com for assistance The details of the situation are below I'd appreciate any support the Revdex.com *** provide in effectively and fairly resolving
9/1/18: I purchased Sinemia's movies per month plan by paying the annual $fee in advance as required by Sinemia
10/10/18: I was able to use the service as advertised until 10/10/when I used Sinemia to purchase a ticket to see a retrospective screening of Alfred Hitchcock's "Psycho" Afterwards I tried to use the Sinemia app to "check-in" for the movie, but the app didn't offer "Psycho" as an option under "check-in" I don't know why the app malfunctioned, but perhaps it wasn't configured to recognize an older movie like "Psycho"
10/20/18: Sinemia emailed me that they had cancelled my account because I didn't checked in for the movie, and offered no recourse on how to resolve
10/21/18-To-Date: I made numerous attempts to contact Sinemia (first via email, then via Twitter) to clarify and resolve the situation, including providing a copy of my ticket stub and other supporting evidence that I had in fact attended this screening As with other complaints posted to the Revdex.com site, Sinemia's response was simply to site their policy and claim that I failed to check-in, so had "misused" my account In the various communications, has Sinemia continually ignored the evidence that it was the shortcomings of the Sinemia app that made it not possible to "check-in", and not some attempt at "misuse" on my part
All I seek is that I receive the service that I paid for To accomplish this, given that Sinemia hasn't provided the service for which I've paid for over two months, I respectfully request that my account be reinstated for months from the date in which it is again active and working Failing that, it would only be fair that Sinemia provide a pro-rated refund of $(10/of the annual fee that I initially paid, since it only worked for months)
Thank you in advance for any support the Revdex.com *** provide in effectively and fairly resolving this matter

Sinemia is a disingenuous bait and switch company with extra fee traps
We purchased two 1-year memberships which allowed us to watch movies per month at any theater of our choice The costs of the 1-year membership was a flat $per membership
About months into our membership, we were informed that Sinemia would start charging $ticketing processing fee for each movie to cover They say its to cover ticketing processing fees charges by 3rd party ticketing services like Atom and Fandango, but we're Arclight members and we don't pay ticketing fees Even though we let the system know that we pay $ticketing fees, it (Sinemia app) still makes you agree to pay the $fee in order to complete the transaction That's an extra $a year if we use our allotted movies per month So our 1-year membership is actually $219, not $as agreed to
If you fail to "check in" (I'm not sure why this is even necessary probably just a fee trap) at the theater they charge you an extortion fee of $to unblock the use of the advanced ticketing In their Term & Conditions they tell you they will charge you a fee, but not how much
If you want a physical card to make it easier to buy tickets in advance or at the theater, they charge you $for the little plastic credit card
If you have questions about their policies, they never respond
This all sounds like a class action lawsuit waiting to happen to me

No card as advertised, hidden fees, does not work at select theaters as advertised
I purchased a movie subscription service from Sinemia on 7/31/and waited a week to get email updates about my account activationI then asked Sinemia about when I would receive my card in the mail and they stated that there would be no card and their service is now cardlessThis was never stated when purchasing the planWhen purchasing tickets online there are also hidden convenience fees that are never stated during the sign up processI then asked my local theater if they can take a cardless payment and they said no they cannot even though it says on Sinemia's website that it works with my theaterMy account was never activated and I never used the service so I politely asked for a refund in which they refusedI am just looking for my full refund of $

stay awaya few customers are happy, but sinemia burnt many of us

Sinemia uses advertising to make users sign up for "fixed price" monthly plans but then charges "processing" fees that were never disclosed
I joined Sinemia on June and paid for the $/ month membership, which they bill annually, with the promise of an annual membership that would allow me to watch movie every monthAfter months without incident, Sinemia has suddenly introduced a $per booking fee that was never disclosed before sign up and even now cannot be found on their websiteSo now instead of my original payment covering my fees, I have to pay an additional $each time I watch a movie -- 40% more than they originally advertised!

Sinemia charged me $for months for their serviceI have had problems with their service/product and they offered a refund to others but not me
On July 14th, I tried to purchase a movie ticket through the services of Sinemia Incwhich sold me a product/service that gives me access to buy tickets a month for a set priceDuring this encounter, I had issues with their virtual payment and contacted them directly via Twitter Direct MessageThey were unable to satisfy my complaint in a timely manner and was unable to follow through on plans to watch the movieI requested a refund due to the nature of the experience and that their service that they charged me $for clearly was not finished and still encountered problemsMy friend also encountered the same problems and also messaged them on Twitter via Direct MessageThey offered him a full refund minus a charge for using their service one timeWhen I requested the same service as my friend in the form of a refund, they to

I emailed their customer service last week about having trouble with their service and got no responseI was attempting to purchase an advance ticket
I emailed their customer service last week about having trouble with their service and got no responseI was attempting to purchase an advance ticket and the credit card info would not workI reached out asking for help and never heard backI tried to use my credit the next day and it said I had already used my credits for the monthI'm so upset they won't respond to me and I paid for a yearly subscription to a product that doesn't work