Sinemia Reviews (1602)
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Address: 925 N La Brea Ave Fl 4, West Hollywood, California, United States, 90038-2321
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Membership price was changed by +$10 without any email indications, and without any indication it would be done, at the time of the initial sign up
When I signed up for membership (membership email: ***@hotmail.com), the price was 9.99. Although it was a promo, they failed to mention that it was a timed promo. After 2 months they increased the fee by +$10 without sending any email notification regarding the change. When I cancelled my account and asked them to refund the excess charges, they said they never promised to keep the price the same. Which is fine, if prior notification was given to me, and therefore I'd have had the chance to cancel before the price hike.
Refund of $30 in total, which is equal to the $10 price hike I incurred for 3 months
Customer was given 9 X 3= $27 refund for the difference resulting from a glitch.
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks for the refund, but the response was disingenuous because the response claims the error was due to a glitch,which has already been proven to be incorrect....since the support staff confirmed the price was raised (quote: "The monthly plans do not promise to stay at 'same price' next month"). I am certain I am not the only customer this was done to. Their business practises are illegal in Ontario , and at the very least, should be closely monitored.
Paid $167.88 for Sinemia movie pass *** Card did not arrive. Company switched to a web app which does not work. Produce unusable, requested refund.
I purchaed the "Sinemia for Two" annual plan for $167.88 on May 8, 2018. Sinemia messaged me that they had received my payment and that I would receive a physical Sinemia card in about 7 days. By May 31, no card had arrived, and I followed up with the company via their customer service email. No response. On June 21, Sinemia sent us a mass message saying that the "Sinemia Cardless" app was now available. Since we were promised a physical card by Sinemia, I considered this a violation of our purchase agreement. It is also the case that there are many, many complaints that the Sinemia app simply does not work. It appears that a majority of customers will activate the Sinemia app, but then are unable to use it to access movie tickets. The subscription clock keeps ticking while Sinemia effectively denies customers access to the product and service purchased. To conclude, the company is not providing access to the product promised at all. It appears to be a defective product, and paying customers are the guinea pigs for a failed experiment. The product was never used by us to purchase tickets. We want our money back. It is not just us who view the Sinemia product as a scam:
https://www.trustpilot.com/***
https://www.Revdex.com.org/losangelessiliconvalley/***
https://twitter.com/
Full refund of $167.88 for a product that was never delivered and never used.
Customer has disputed the payment without letting Sinemia know and the team was required to respond to the customer's bank.
Since the payment is being disputed, we are not able to take any action on the transaction nor offer any refunds. Customer should follow up with his/her bank. Should the dispute is resolved in customer's favor, the payment will be returned to account by the bank.
We can only offer refunds if the dispute is withdrawn and Sinemia Finance is informed.
(The consumer indicated he/she DID NOT accept the response from the business.)
I actually do accept this response. I did dispute the payment with my bank after no real response from Sinemia. I will contact Sinemia Finance to see if this can be resolved. Thank you.
Failure to provide promised services.
I purchased Sinemia on May 31st, 2018. To this day, I have yet to receive my Sinemia card to go to the movie theater and purchase tickets under their service.
I am forced to use an alternative "advanced purchase" on the mobile app which has the following issues plaguing it:
- The "virtual" credit card will not work at times.
- The service is usable due to server issues.
- I am unable to attend other movies if I use advanced screening to pre-order tickets. Meaning that if I use advanced screening to get a ticket a couple weeks out, I can't purchase another ticket until that two week period has passed.
I would like a refund of my service as I no longer want to be plagued by the limited system they have presented me with since they are unable to fulfill their promised service.
Customer's been issued a pro rated refund of $100.99 after deducting the cost of used tickets however the customer disputed the payment of the rest, 18.99
Customer has used tickets during his membership and as stated in the terms which can be accessed at ***
27.1.A valid Sinemia subscription enables the subscriber to purchase a movie ticket (within the limits of the plan purchased) by providing a physical or "Cardless" payment method. Sinemia is deemed to have provided the product promised by offering either of the methods mentioned.
27.17. Advance tickets created using the Sinemia app must be purchased within 2 hours. Advance Tickets can be created for a movie that will take place within the span of the member's 30 days membership period, There aren't any limitations on how many advance tickets can be ordered in a 30 days membership period (within the ticket limits of the specific subscription) however the second advance ticket cannot be created before the showtime of the existing advance ticket is passed. For US memberships, the advance ticket online convenience fee is not covered by Sinemia.
Customer has agreed to these terms upon signing up and Sinemia has shown enough goodwill to assist the customer.
Since the customer has disputed the remaining amount that was kept for the redeemed movie tickets, he should contact his bank for further assistance.
Purchased service (4 movie tickets a month on a prepaid card). It's been 3 months and I haven't received card thats only good for a year.
I purchased a membership with Sinemia on 5/9/18. I'm supposed to receive a card to use the service. They haven't provided a card and they can't provide a date of when it will be shipped. My service is limited to 4 tickets per month so I can't use the tickets later when the actually get around to shipping the card. When purchasing this service they did not notify or advertise that it will be strictly an app. They app is very difficult to use and doesn't work all the time. I've tried to use it 4 times and have only successfully used it once but have to two another phone with me. I've contacted them several times about when I will receive my card but they refuse to ship it and can't provide a date when it will be shipped. I've missed out on 2 months of this service because they haven't shipped the card. I paid 239.99 in full and haven't received a product at all. I'm so frustrated with them. They refuse to help even though I've contacted them several times.
I paid 239.88 for the service. I was able to use it once so I can't be refunded for that month but would like the rest refunded. The refund amount should be $220. I came up with this figure from taking total cost( 239.99) dividing by months (12 @ 19.99) and subtracting the 1 month of actual service from the total. 239.99 -19.99 = $220. I think this is more than fare.
Hi,
In an effort to address all users who have not received their Sinemia cards yet, we have introduced a new feature called "Sinemia Cardless" which is equilavent to the physical Sinemia card in every way. Sinemia Cardless feature can be used for movie ticket purchases at any theater that is available with Sinemia. In earlier practice, members would purchase their tickets by entering their physical card's details on the ticket vendor's website and now, the very same card information is be provided in the app, thus making physical cards unnecessary for customers who want to enjoy the Sinemia plan they've paid for. Sinemia Cardless can be activated within the app instantly, available to all users.
We have informed all customers of this feature and all existing and future plans can be enjoyed right after payment.
Mr. has activated Sinemia Cardless and does not need a physical card to use the plan even though a physical card is scheduled to be shipped.
We have scanned support's inbox and could not see an emaii mentioning usage issues and we'll be happy to assist should to customer sends an email. Mr. request for assistance was not denied either.
I was charged for a yearly memebership which I was unaware of. Even in my account it says my membership plan is $13.99 a month.
I purchased a couples plan for my boyfriend and I and was told I would be paying $13.99 a month for my memebership. When checking out there was no total amount I would be charged for my membership. I was unaware of how much I was being charged and now I am left with $1 because this business follows dishonest practices. If you are only able to give users yearly memberships display the price that they will be paying beforehand! I was not given a display that said my total cost. I was only told I would be paying $13.99 a month.
I am seeking a full refund of $167.88 for my memebership and to cancel my subscription on your platform.
Support has issued a refund on July 27th, 3 days before this complaint was created. The decision was communicated as well. There is no basis for this complaint.
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Payment refunded due to customer request
Jul 27, 6:24 AM
I emailed their customer service last week about having trouble with their service and got no response. I was attempting to purchase an advance ticket
I emailed their customer service last week about having trouble with their service and got no response. I was attempting to purchase an advance ticket and the credit card info would not work. I reached out asking for help and never heard back. I tried to use my credit the next day and it said I had already used my credits for the month. I'm so upset they won't respond to me and I paid for a yearly subscription to a product that doesn't work.
I would like a full refund for the 11 months I paid for. I have not received movie tickets. The app does not work.
Customer's already been issued a refund and this was confirmed via Support. Customer has created one support ticket during her membership period and support's been responding consistently.
I signed up for a higher tier of service that turns out to cost more than advertised. Customer service HAS NOT been helpful.
Hello, I have been a customer of Sinemia for almost 6 months. I upgraded my membership from 3movies a month to 5. The advertised rate said pay 24.99, I thought that was monthly because it said that was the monthly cost, but now my membership says it will renew at 39.99 a month. I tried speaking with customer service, but customer service was awful. Usual Jason responds, but this time someone named Vera responded and couldn't use complete sentences. Her responses lacked context. I AM NOT asking for a refund. My issue is the price was advertised as 24.99 for 5 movies a month. Since my account says I will be charged 39.99 for 5 movies, I would instead like to revert back to my previous plan on my next billing cycle. OR if possible, go with the advertised plan of 5 movies for 24.99
Either revert my plan back to 3 movies a month for 14.99 or the advertised 5 movies a month for 24.99. I am not (despite Vera's email response) asking for a refund. Again, not asking for a refund. Either on the next billing cycle, put my plan back to 3 movies a month for 14.99 or 5 movies a month for 24.99, like advertised.
Hi,
$24.99 was the pro rated upgrade fee since you made the upgrade mid-cycle. Standard price of the 5 movies plan is 39.99 for existing members, that's why you were to be billed 39.99 for a full month. As a gesture of goodwill, we've adjusted your plan to continue withh 3 movie days/ month starting your next Sinemia month. You may use your remaining 1 movie day. Thank you.
Sinemia charged me $120 for 12 months for their service. I have had problems with their service/product and they offered a refund to others but not me
On July 14th, I tried to purchase a movie ticket through the services of Sinemia Inc. which sold me a product/service that gives me access to buy 2 tickets a month for a set price. During this encounter, I had issues with their virtual payment and contacted them directly via Twitter Direct Message. They were unable to satisfy my complaint in a timely manner and was unable to follow through on plans to watch the movie. I requested a refund due to the nature of the experience and that their service that they charged me $120 for clearly was not finished and still encountered problems. My friend also encountered the same problems and also messaged them on Twitter via Direct Message. They offered him a full refund minus a charge for using their service one time. When I requested the same service as my friend in the form of a refund, they told me they offer NO refunds under any circumstances which I called them out on and they refused to honor a refund to me. For a business to advertise a product and which service is lacking, I think it is fair as a consumer to get my money back for the product was not as advertised and is still in its early stages of full functionality. I do not think it is fair practice to honor refunds to some patrons while refusing to others under the guise that the company does not offer refunds. This is unethical to charge me for an unfinished service, and to not honor my refund. As a consumer and costumer, it should be the duty and responsibility of the business to put my concerns and complaints first instead of being dismissive.
I would like a full refund of my payment from Sinemia Inc. They offered a refund to others and would not honor mine. They have caused me stress and a useless product that I cannot use as per my discretion or convenience, which is the sole purpose of the product/service. Sinemia has terrible customer service and does not seek to satisfy their paying customer base and I would like my refund so that I can no longer be bound to a nonfunctioning service where they have tied up $120 of my money.
$105.89 was refunded due to customer request on Jul 22, 9:30 AM. Support offered a pro rated refund as the customer had already purchased a ticket through Sinemia.
This complaint should be closed.
Terrible Customer Service. No way you can contact them!
April 29, 2018 - I signed up for Sinemia one year membership for $191.88. It was mentioned, a member will receive the card in 7 days. I did not receive my card. After 15 emails with only ONE auto-reply from SINEMIA. It is frustrating that for more than a month, I did not receive a single response from them considering they already charged the amount in my CC. In June 11, 2018 I filed a dispute in my bank for Sinemia's charge and credit back the amount. After 10 days, Sinemia sent me an email about their cardless. I did not activate and/use their application. And they charging me back for the one year membership, reversing the dispute I made.
In this country, a business can't do this. TERRIBLE CUSTOMER SERVICE. THERE'S NO WAY you can contact them. When I googled their address, it is in a middle of Los Angeles and in a shared office. When you googled their phone numbers, it is NON EXISTENT. When you checked their website, there's nothing in there. I tried also sending message to the Facebook page but also no response. THEY ARE TERRIBLE!
I want my money back. I am running away from this company.
Based on the information provided by the customer and without solid facts, our assistance is limited. Based on the customer data, we see that the payment is being disputed, therefore technically we are not able to issue refunds. If the consumer stops disputing the payment, Sinemia is willing to issue a full refund.
The payment was disputed on Jun 29, 8:44 AM and dispute evidence is being reviewed by the cardholder's bank
It should be resolved by his/her bank by September 22, 2018.
(The consumer indicated he/she DID NOT accept the response from the business.)
I DO NOT ACCEPT their response. They should improve their customer service and provide all the ways that the customer can contact them. PROVIDE a REAL phone number. PROVIDE an existing U.S.A. ADDRESS. PROVIDE A REAL PERSON CUSTOMER AGENT.
I have submitted all my evidences against this company to my bank. I want my money back, I don't mind paying more to than other companies like Cinemark, MoviePass than Cinemia that is like a ghost company. After more than a month of contacting them, I got one auto-reply in the email. They SKS!! This is the first time I complain for a company because something is not right here. Something should be done!
The payment was disputed on Jun 29, 8:44 AM and dispute evidence is being reviewed by the cardholder's bank. The correct path of resolution should be the customer's bank.
Sinemia Support can be contacted at ***@sinemia.com which serves 24/7. The customer should receive a response within 24 hours.Sinemia's physical address is published at www.sinemia.com and support is equipped with customer experience speacialists.
(The consumer indicated he/she DID NOT accept the response from the business.)
You don't have a ONE CONTACT NUMBER if we want to call you company. If we google it, there's nothing in the internet you can find. Are you working from Mars??
When google your address from your website - ***. It says ***
I have all the evidences and screenshots from my email which I can't attach here that I did not receive any response from your office. I will warn all my friends and families to stay away from SINEMIA. such a horrible company!
I have paid for year service but have not received card. Customer service just keep telling me card will be mailed out "soon".
I purchased an yearly membership which included 2 movies for 2 people for the amount of $239.88 on April 16, 2018. Once the order was placed, in the confirmation email it indicated "Your card will be delivered to the shipping units within generally in 7 days, although it can vary depending on the campaign periods.".
I emailed their support team on May 2, 2018 and received a reply on June 30, 2018 with the following:
"We are seeing that you are using our cardless feature , we are thankful for your patient.
In adittion , your physical card will be arrived you as soon as possible."
On May 4, received an email indicating I should have received my card, but I did not. I forwarded the email to their support team indicating I did not get the card and got the following reply:
"We have detected that your card was lost during the shipping process, a new card will be sent to your address right away. Please note that this period of time will not be deducted from the span of your membership.
Best regards
***
Sinemia Support Team" and that ticket was closed on May 6.
I messaged them on Twitted multiple times when I will be receiving the card, as I go to a theater that does not offer online purchase. Every time I ask, it is the same answer, it will be sent out soon.
They failed provide the following as per their website during purchase:
- Provide a physical card
- Allow me to watch a movie at any theater (not possible at theaters without online purchase system)
I asked for refund, as they could not provide the service/product promised to me but indicated the purchase is non-refundable according to their terms and conditions. Terms and Condition is only valid if both parties uphold their end of the deal, where here Sinemia failed to uphold their end of the deal making the Terms and Condition null and void.
No reply since asking for refund.
I am asking for a full refund of $239.88 immediately to my credit card.
A physical card is scheduled to be sent to the consumer and after review, we see that the consumer opted in to use Sinemia Cardless until he/she receives the card. Sinemia Cardless allows users to make online purchases with a few simple steps.
As a gesture of goodwill, Sinemia is willing to issue a refund after deducting the cost of the movie tickets purchase through Sinemia. Since the consumer has purchased to tickets so far, a full refund will not be possible.
All theaters that are available with Sinemia are listed online at wwww.sinemia.com If the theater does not offer online ticketing, it is not possible to include it as available. For more information please check wwww.sinemia.com/terms
(The consumer indicated he/she ACCEPTED the response from the business.)
Sinemia has been saying the card will be sent out for the past 4 months going into 5 months. "A physical card is scheduled to be sent to the consumer" but they cannot provide a date.
Sinemia can refund me the membership cost - minus the tickets already purchased to the credit card.
Not able to use their service and they don't reply back to the support questions I've sent. Now I want a refund.
On May 2nd, I ordered a premium subscription for 2 from Sinemia, at the time, according to their website, it would only take 7 days to get their subscription card. After 2 weeks of waiting, I used their support website to ask where the card was at and I got response back that it was delayed and to use their Cardless. Unfortunately I don't think their cardless feature will work for me and after asking questions about it through the same site, I never got a response. A few weeks ago, they updated their site, saying that it takes up to 2 months for the card to get delivered but I've been waiting almost 11 weeks for the card and I still received no response on if the cardless feature will work for me. I've sent a support message last week on July 9th, for how to end my neverused subscription and get a refund, they still haven't responded.
I used my Visa credit card to pay 371.88 for an annual Premium subscription for 2 people. The credit card statement shows the date of purchase as May 2, 2018. My Sinemia account is under my email address.
SInce I have stopped trusting this business with delivering my subscription and they don't ever responds to my questions or concerns, I would like to end my subscription immediately and get a full refund
In an effort to address all users who have not received their Sinemia cards yet, we have introduced a new feature called "Sinemia Cardless" which is equilavent to the physical Sinemia card in every way. Sinemia Cardless feature can be used for online movie ticket purchases at any theater that is available with Sinemia. In earlier practice, members would purchase their online tickets by entering their physical card's details on the ticket vendor's website and now, the card information is be provided in the app, thus making physical cards unnecessary for customers who want to enjoy the Sinemia plan they've paid for. Sinemia Cardless can be activated within the app instantly, available to all users.
We have informed all customers of this feature and all existing and future plans can be enjoyed right after payment.
Given that Sinemia plans do not require a physical card anymore.
(The consumer indicated he/she DID NOT accept the response from the business.)
As I mentioned before, I can't use the cardless feature. I asked Sinemia before if the cardless feature will work since my local theatre doesn't sell tickets online, nobody from Sinemia ever responded. I am not able to use this feature. I'm sorry but I won't be able to use your service due to my remote location to a theatre where I can use the cardless feature and I am now requesting a refund. Also, due to Sinemia support never getting back to my questions or inquiries in a timely fashion, even if I got the card today, I have given up on trusting to do business with Sinemia ever again.
In order to provide a mutually accepteable solution we've canceled the plan and issued a full refund on Jul 25, 3:09 AM
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you Sinemia! I have confirmed the refund has been completed on my side.
Going forward, please improve your support and your app maintenance, eg. Removing theatres not able to use the Sinemia Cardless feature.
I've been trying to purchase tickets for four hours. I have no movie tickets. I've now purchased three movie plans, $2100 now... still no tickets.
On July 13, 2018, I signed up for the Elite family program which entitles me to four tickets for three movies in one month. I tried through Fandango, Atom Tickets, and Movie tickets, following all directions and was never able to secure tickets for a movie. I emailed Sinemia and said I wanted to terminate my membership and receive a full refund. I had also paid a five dollar fee to expedite my membership so that it would be careless and used right away. I received emails from the company and have been communicating throughout the day on July 14th via email. I was told to buy a family plan again, then they could delete my first plan. They said I purchased a plan for one person and gifted three other plans. I did not intend to gift the other plans. So, they said if I bought a family plan, then they would refund the first plan. Since the app/system is programmed in a way to recognize emails, it added another year to my plan instead of purchasing a new one. I went back in and purchased another plan (third time). I was told that they would refund the other plans and that I should be able to use my family plan. Almost two hours later, after trying to purchase tickets through Fandango I'm still empty handed... no tickets. This is really crazy. I've asked for someone to call me or for a manager or senior staff person to handle this.
I want one of two things: I would like a WORKING family plan (three movie tickets for four people for one month) like was promised at $59.99 a month and to be refunded the two extra $700 plus charges OR i would like to cancel everything and receive a refund for all charges.
The customer had purchased 3 different plans, and the representative canceled and refunded 2 of the duplicate plans after confirming with the customer.
The customer currently has a single person Sinemia Plan with 3 movie days/ month and single person plans can get 1 ticket at a time. Attempts to get more than 1 ticket at a time will be unsuccessful.
Customer later confirmed the issue was resolved with support's assistance under case ID
(The consumer indicated he/she DID NOT accept the response from the business.)
I've actually purchased four plans. Two have been refunded completely, but the third plan was only partially refunded. I'm still waiting for the remainder to be refunded.
The reason why additional plans were purchased was because they said before they refund, I would need to cancel and repurchase the family plan. I tried two more times and it still didn't work. So, the fourth purchase was with the same credit card, but with a different email address. The fourth purchase worked perfectly, so I think the computer system wasn't able to clear my information in a timely manner with the other purchases.
Customer's refund request's been processed and this should be discussed with own bank from then on. In addition to this, we see that support was able to resolve the issue in customer's favor.
I paid for my membership May and paid $167.88. I was promissed a card within 7 days. Finally they offered a card option but they are denying elite
I purchased my membership on May 6, 2018. I was promised a card by mail in 7 days. I was then told if was delayed. I was finally offered a card less option but when I tried to use the card I was unable to do so and noticed I only had the 2D option. I confronted them by text message but wax told I only have thd premium basic and would have to upgrade. I explained that my offer included 2 movies a month and 3D options and IMAX. They then stopped responded. To be sure I was correct I checked my credit card statement and indeed $167.88 was taken from my card which was an Elite plan in May. Even now it only costs 9.99 a month to buy an elite 2 movie plan in my area. For resolution I either want my money returned or a mailed card with the elite plan.
As discussed I want A refund or a mailed card with elite access and 3 movies per month as that is now closest to What I paid for in May including 3D and IMAX options.
We have reasons the believe that the customer is acting in bad faith as a refund's been already issued.
The customer received timely responses from support and refused to receive any technical assistance and threatened to spread false news unless a refund is issued as seen in both screenshots.
Support issued a full refund as a gesture of goodwill and resolved this in good faith.
I cannot use the service and they refuse to assist. I want a refund, their customer service is difficult to deal with.
I purchased a plan but they are behind with production and can't get cards out for 3-6 months. I can't use the app to see any movies and I am not going to pay for a service that I can't use. They refused to help me and just said they don't give refunds. This has been a bad experience. If you start a product don't sell it until you can fulfill your load.
I just want a refund. I can't use it.
The customer has contacted support once, saying Message : I want a refund.
There are no support requests from the customer nor any tickets in our systems. We've issued a refund as a gesture of goodwill.
Nefarious business practices. Services never provided but was charged for.
I purchased the Sinemia premium movie subscription on 05-15-2018 with the understanding that I would receive a physical card in the mail from which I could purchase movie tickets with. As of 7/7/2018 I have yet to receive this card and have any of the services rendered that I paid for. I requested a refund several times through email contact, but was denied. They stated that "Sinemia is a non-refundable service". I tried using the app to purchase tickets at Edwards cinema on 6-9-2018, but when I got to the theater they said a physical card is required for tickets and could not accept the app alone. I ended up having to purchase the tickets a second time with my visa. The Sinemia app is so buggy, and crashed on my phone so often, that I have not been able to use it from my device. I would just like to be refunded for this horrible product that requires you to pay for the whole year up front without being able to try it or be refunded. The customer service is awful and there is not a contact phone number to speak to a human being, only an email with a lagged response. I feel like this company is ethically dishonest promising services that it can not provide.
I would like to be refunded for the amount I paid for the subscription ($239.88). As I was never able to use to product. I would even accept a pro-rated refund ( $239.88/12 months= $19.99/month with 10 months remaining = a refund of $199.90).
We have informed our customers of the delay with physical card shipments and enabled Sinemia Cardless for the user's account free of charge which enables online ticket purchases without the need for a card.
As a gesture of goodwill, we've canceled the subscriptipn and issued a full refund.
I never received the movie card that I ordered. The business does not follow through or follow up on their practice.
I ordered a movie card on 25May18. I was charged $83.88 on my American Express for a full year 2 person/month membership. The email that confirmed my purchase stated that they may have a delay up to 7 days. This delay was not listed on the website when I ordered. I attempted three different times on their website to file a complaint to their customer service department. Three separate times the website would not send my e-mail on their website. The website would freeze.
I then tried a few days later to file a grievance requesting a refund. I have not received a response. All I am requesting is a refund from the business.
I am requesting a $83.11- the full refund price of which I was charged.
In an effort to address all users who have not received their Sinemia cards yet, we have introduced a new feature called "Sinemia Cardless" which is equilavent to the physical Sinemia card in every way. Sinemia Cardless feature can be used for online movie ticket purchases at any theater that is available with Sinemia. In earlier practice, members would purchase their online tickets by entering their physical card's details on the ticket vendor's website and now, the card information is be provided in the app, thus making physical cards unnecessary for customers who want to enjoy the Sinemia plan they've paid for. Sinemia Cardless can be activated within the app instantly, available to all users.
We have informed all customers of this feature and all existing and future plans can be enjoyed right after payment.
Sinemia plans do not require a physical card anymore
I signed up for a yearly subscription to this service. No card and the app has not worked including cardless new feature advance ticket service.
No card
The app does not work including cardless feature.
Customer Service does not respond to emails
For Sinemia to contact users and send a membership card ASAP Refund $1.50 advance ticket fee that could not use. Credit of Months that could not use since signing up. Be able to use the service or issue refunds
Sinemima memberships does not require a physical card anymore and the service can be used with the cardless featureç
1.50 is already refunded do to unsuccessfull ticket purchase and the reason that the member was not able to complete the purchase was because the member was trying to purchase a ticket different what was indicated by the member on the app.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have tried to buy a movie ticket using Sinemia cardless service on 7/21, but the app said error. Besides, cardless service can only be used with advanced ticket service that requires a additional service fee. Therefore, unless I get a physical card, I wish to cancel the service and get a refund fully. Thank you
We've reviewed the case and issued a full refund as a gesture of goodwill. Customer can contact support if further information is required.
(The consumer indicated he/she DID NOT accept the response from the business.)
I will accept a full refund. My old credit card number has been closed, so my new card number is entered in the setting on the app. As soon as I see the refund, I will reply via Revdex.com site.
Company has not sent a membership card or paperless card as claimed, will not respond to email or calls. I have been waiting two months for product.
-Purchased Sinemia yearly subscription 5/1/18
-Have not received membership at all
-Customer service will not respond to any emails/calls
-Did not provide an order number, just that they have received payment
-Credit card company denied my first claim because they said Sinemia responded that they had "paperless accounts", I currently have a new credit card claim because they did not provide said paperless membership
-Paid with Discover card
-Allow my credit card company to complete the claim and refund my money or -Sinemia directly refund my credit card I do not want their service as this has already been too difficult.
In an effort to address all users who have not received their Sinemia cards yet, we have introduced a new feature called "Sinemia Cardless" which is equilavent to the physical Sinemia card in every way. Sinemia Cardless feature can be used for online movie ticket purchases at any theater that is available with Sinemia. In earlier practice, members would purchase their online tickets by entering their physical card's details on the ticket vendor's website and now, the card information is be provided in the app, thus making physical cards unnecessary for customers who want to enjoy the Sinemia plan they've paid for. Sinemia Cardless can be activated within the app instantly, available to all users.
We have informed all customers of this feature and all existing and future plans can be enjoyed right after payment.
Sinemia plans do not require a physical card anymore, and Sinemia Cardless renders these claims baseless.
Regards
(The consumer indicated he/she DID NOT accept the response from the business.)
Sinemia claims to have a paperless option but does not provide the necessary information to login to an account. I purchased my membership in may before paperless was an option and they won't respond to requests for login information for the app via email or phone. There response it always the same even to my credit card company that they have paperless options but will not give out the login information which is useless.
I signed up for Sinemia the moment I heard they launched in US because of advance ticket feature. I have been using it since last December and it works hassle-free both on online (I use mostly Fandango) and in person at the theatre. I recommend
I used to have another similar service but it was limited to only 2D movies. I can use Sinemia for 3D movies and also other premium format movies like dolby cinema or imax, although you can see premium movies in every 30 days. Also Sinemia almost covers every theatre, including high-end ones. The app has some glitches from time to time or slow down, but I really didn't have any major issue with them.