Sinemia Reviews (1602)
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Sinemia Rating
Address: 925 N La Brea Ave Fl 4, West Hollywood, California, United States, 90038-2321
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I bought my membership in May but they haven't send me my card yet. That's a bummer. Two weeks ago I activated Cardless feature(basically, you can use sinemia membership without a physical card). At first, it's a bit confusing, but just follow the steps of advance ticket on the app. At the end of it they give your payment info and you use it for the online ticket purchases. I like it, at least I can get what I pay for but there is still no card.
Bought as a gift for my son and his wife. Checking account was debited. They have not received the movie card. Suggested troubleshooting Does not wor
My account was debited on May 20, 2018 for $167.88. Regretfully my son has not received his birthday present. The instructions on the website for cardless purchase of a movie does not work
Either in media delivery of the card with compensation for the delay or refund.
In an effort to address all users who have not received their Sinemia cards yet, we have introduced a new feature called "Sinemia Cardless" which is equilavent to the physical Sinemia card in every way. Sinemia Cardless feature can be used for online movie ticket purchases at any theater that is available with Sinemia. In earlier practice, members would purchase their online tickets by entering their physical card's details on the ticket vendor's website and now, the card information is be provided in the app, thus making physical cards unnecessary for customers who want to enjoy the Sinemia plan they've paid for. Sinemia Cardless can be activated within the app instantly, available to all users.
We have informed all customers of this feature and all existing and future plans can be enjoyed right after payment.
Sinemia plans do not require a physical card anymore and Sinemia Cardless renders these claims baseless.
Regards
(The consumer indicated he/she DID NOT accept the response from the business.)
The cardless feature does not work. If the original complaint was read, Sinemia would be aware of this as it was mentioned. The cordless feature asks for additional payment before use. I have already paid. There is no personal contact by the company to resolve this issue. I have tried to work with Sinemia for 3 months. This is long enough. Please refund my money immediately.
Business charges over $300 up front then does not deliver any services.
This service is a huge disappointment and did not deliver any services as promised. I recently purchased their family plan for 5 people once per month. Then I activated cardless. Then I went to the theater on 24 Jun 18 to see Incredibles 2. The app only let me choose two people. It then told me that I had to use the planning page because I didn't have my card yet. I then had to agree to pay a 1.00 service fee to book through atomtickets. Then my transaction went through. There was no receipt or anything I could show the cashier. The only thing I could do was take a front facing photograph and share it with what ever app I chose... for the purpose of sharing via a social media site. There was no way to show any payment or scan anything to give to the theater. Their app gives me a live support button and directs me to fill out an online email which will be answered in 24 hours. END result = no movie and charged $300+ for nothing. All 1 star reviews on google play outline a similar experience. https://play.google.com/store/apps/details?id=com.sinemia.app
Refund all charges immediately
We are currently in contact with the member to solve technical issues regarding the complaint, please see the attached customer communication
Poor customer service combined with a change in contract policy after purchase without notification.
Poor customer service combined with a change in contract policy after purchase without notification.
REF
In an effort to address all users who have not received their Sinemia cards yet, we have introduced a new feature called "Sinemia Cardless" which is equilavent to the physical Sinemia card in every way. Sinemia Cardless feature can be used for online movie ticket purchases at any theater that is available with Sinemia. In earlier practice, members would purchase their online tickets by entering their physical card's details on the ticket vendor's website and now, the card information is be provided in the app, thus making physical cards unnecessary for customers who want to enjoy the Sinemia plan they've paid for. Sinemia Cardless can be activated within the app instantly, available to all users.
We have informed all customers of this feature and all existing and future plans can be enjoyed right after payment.
Sinemia plans do not require a physical card anymore, and Cardless renders these claims baseless.
Regards
(The consumer indicated he/she DID NOT accept the response from the business.)
The "Sinemia Cardless" feature still requires me to pay $1.50 each time I see a movie, so I would prefer to have my card. It's literally been over 4 months, kind of ridiculous for a piece of plastic.
Also - this was only the first part of my complaint. The bigger issue is that I can now only see 2 MOVIES PER MONTH! When I signed up, it was for 4 MOVIES PER MONTH. Where are my other 2 movies? This was the entire reason I chose this service. They changed that policy, WITHOUT NOTIFYING ME, and without a refund or reduction in cost of the plan.
Therefore, this reply is not sufficient, my claim is still valid. This was a very underhanded business practice, to sell me a plan for 4 movies per month, not notify me, and then when I go to see a movie I'm unable to use the application for the purpose that I bought it.
The customer purchased an annual Sinemia Classic plan with 2 movie days/ month and there have been no changes to the terms nor to this customer's own plan. Sinemia has never offered a plan that includes 4 movie days per Sinemia month. The physical card shipment is currently in being prepared and the customer will be notified via email once shipped.
(The consumer indicated he/she DID NOT accept the response from the business.)
This is simply untrue. The plan I purchased at the time of purchase said I would be able to see 4 movies per month.
This is false advertising. The businesses onfirmation email is also very vague, which I now think was intentional.
As a kicker, the customer service inbox for the business is now full, I'm sure I'm not the only one with this complaint.
I'd simply like my account to be allowed the privileges I purchased, or I would like the business to be reprimanded.
I joined Sinemia because they appear to be a legit company from the US that provided a legit service for the avid movie goer. Since I've joined 6 weeks ago, I have not been able to enjoy the service they promised. When I originally joined, they promised the card in 7 days, that was apparently a lie and now they updated their site and it now says it would take 2 months to get the card. Also, when you submitted a support email, they will get back to you in 48 hours, I've sent about 4 emails to their support and they have only ever responded once and it wasn't a helpful email since what they advised didn't work. This company is starting to feel very shady, especially since they ask for an annual payment, that is a red flag in my opinion. I would advise anybody that is interested in Sinemia subscription in Canada to save your money.
I love what Sinemia offers on paper. However, the total lack of customer service is unbelievable and the dismissive and rude tone you get from their customer service when you get a response at all is jaw-dropping. I have had so many problems with Sinemia, it's actually become weird.
Most recently, toward the end of May I tried to check in and see the movie "Solo." At the ticket counter, my Sinemia card was DECLINED. We tried twice. No dice I did not see the movie. Then when I looked at my Sinemia account online, it showed as having seen that movie and deducted one of my movies for the month.
Moreover, Sinemia's big selling point is the ability to see premium movies. Which they have recently changed to ONE premium movie per month. And now, they make it so you can only see one premium movie NOT per 30-day pay cycle, but 30 days FROM THE LAST TIME YOU SAW A PREMIUM movie. So if your pay cycle beings on the fifth day of the month and you see your premium movie on the fourth day, you CANNOT see another premium movie until the fourth day of the following month. If you're doing the math, you guessed it that means you would get ONE DAY to use that premium ticket and then it's gone at the end of the billing cycle. It's absolutely nuts.
I have been writing to them about this over a month and even tweeted and facebooked and have been completely ignored. The last time I did get a reply from them months ago, it was a terse non-answer that didn't even pretend to try to answer any of my questions or concerns.
This company offers big things, but in reality, offers literally no customer service.
Charging Convenience Fee
I purchased Sinemia card and purchased almost 6-8 tickets online. However when I tried to purchase now, Sinemia is charging convenience fee. If it is not charged earlier and why it is charging now ? and my subscription is not finished yet. This is cheating customers.
Sinemia should return my fee to which it has been deducted.
The advance ticket online convenience fee is not covered by Sinemia. The convenience fee will be charged to your registered payment method then you will be able to pay the convenience fee using Sinemia card while purchasing the ticket. if the booked ticket is not purchased the charged fee will be refunded to the original payment method after 24 hours. You can skip paying the convenience fee by checking in at the movie theater to buy your ticket or by being a royalty member of the ticket selling web site
PrePaid monthly service but can't use it
Took my money but didn't deliver service.
signed up for service in Apr; received a defective card; when trying to activate, *** said card had a problem, and will send a new one. Never got.
The customer has subscribed to their plan (12 Months (2 Movie Days) (2 Person)/ $179.88) with the promo code "***" on April 6th and their account is activated on August 12th. They have been using their subscription with Sinemia Cardless. Account activation process starts automatically after successfully purchasing a plan and membership starts as soon as the Cardless activation process is complete or physical card is received where applicable (ordered separately), whichever happens first. In an effort to address all users who have not received their Sinemia cards yet, we have introduced a new feature called "Sinemia Cardless" which is equivalent to the physical Sinemia card in every way. Sinemia Cardless feature can be used for movie ticket purchases at any theater that is available with Sinemia. In earlier practice, members would purchase their tickets by entering their physical card's details on the ticket vendor's website and now, the very same card information is provided in the app, thus making physical cards unnecessary for customers who want to enjoy the Sinemia plan they have paid for. We have informed all customers of this feature and all existing and future plans can be enjoyed right after payment. Sinemia Cardless feature can be used for movie ticket purchases at any theater that is available with Sinemia. Sinemia Cardless can be activated within the app instantly, available to all users. We have informed all customers of this feature and all existing and future plans can be enjoyed right after payment. If members don't wish to use Sinemia Cardless feature, they may now order Sinemia Physical Cards on their membership page (***) for $14.99. As for this user who has subscribed to their plan before Sinemia introduces Sinemia Cardless, the physical card fee will be waived automatically. They may request their physical card for free on the same page. Sinemia Physical Card will be shipped in two weeks after request submit date. They may also start to use the new Sinemia Cardless feature, a special virtual card information generated only for this user's account. We have checked their account and we see that they have purchased the same plan for a second time with the promo code "***" on August 29th. Since members can hold only one plan at a time, we have cancelled and fully refunded the second plan (12 Months (2 Movie Days) (2 Person)/ $239.88). Their membership is still available with their ongoing plan and ready for their use.
(The consumer indicated he/she DID NOT accept the response from the business.)
First, thank you for responding, Sinemia.
1) as noted, I signed up for service prior to sinemia cardless. I never received the physical card to use the service I paid for, for several months, before cardless. April 6, 2:28 pm, you sent email "We will be shipping your card within 3 business days. You may start enjoying movie experience with Sinemia Premium right after completing your Premium card activation"
I kept complaining since April 1 (emailed support since 6/1 to ***) no response, that I never received a card.
2) 6/28 I cancelled my account as no one responded to me.
3) on 6/30 you emailed me saying you noticed I cancelled, and you suspended my account. so I was *NOTable to use your cardless
2) you introduced cardless via email on 6/12 - so what happened to my membership that I couldnt use from 4/6 thru 6/12? no one ever responds to email. what happened to my service from 6/30 when it was suspended until I repaid on 8/29?
3) thank you for refunding the 2nd signup, I thought it was extending my existing service. in your email you said I was active since 8/13, but that doesnt make sense.
4) now I'm getting processing fees every time I use cardless... that was not clear on amount or anything, and not stated on your 6/13 announcement.
5) you mentioned that its the same as physical card. but when I use any other credit card, I do not get charged a processing fee. why do I pay $1.80/ticket/time - so ~ $6.20 extra a month to use sinemia cardless? I have only used it in the past 1 week, for the first time.
5)
What I would like is a) a physical card mailed to me for no charge - I just followed your dirs, and got "Your Sinemia card is currently being personalized and will be shipped to your registered address within 2 weeks, free of charge"
b) confirmation that using sinemia physical card does not charge processing fee.
Honestly, if I'm being charged extra every time for using card/cardless, on top of my pre-paid memberhip, its just not worth it - perhaps you can just cancel my account and refund me. I would *preferto keep your service, but I have no way of reaching you other than the support email, and no one ever responds. can you help me?
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for looking into this. Still lost as to why sinemia cards charge user fees but not *** or ***. I accept this solution
Your membership has started on 12nd of August in 2018 with Cardless usage. Therefore there is not missed period in your Sinemia plan.
We see that you have not purchased between the period 11st of October and 10th of November. We have added +2 extra movie as gesture of goodwill so you may use your unused movie days from your expired period.
Sinemia covers the cost of your movie tickets. Online convenience fees and/ or transaction fees are not covered however we see that you have ordered a physical card so that you may avoid the fees purchasing your ticket from box offices. As you have subscribed to your plan before Sinemia introduces Sinemia Cardless, the physical card fee will be waived automatically.Sinemia Physical Card will be shipped in two weeks after request submit date. Sinemia support is available 24/7 at *** or *** and our experts will be more than happy to look into this for you. Thank you.
I have been overcharged 3 times. The first time, the business resolved the issue. The 2nd and 3rd I've had no response.
I joined in January for $11.99/month for two movie tickets per month. I was billed before I received the card and the company responded to email and resent the card. They said they had refunded the second charge but had not. But in April I began to be charged $29.99/month. I've emailed four times and had no response.
5/22 29.99
4/23 29.99
3/16 11.99
1/30 11.99
I would like to cancel the service and have all but one $11.99 charge refunded.
Sinemia subscriptions automatically renew at the end of each month (30 days). The renewal price will be the exact same price as for the prior month unless Sinemia gives the member advance e-mail notice of a price change 24 hours prior to the Renewal Date.
The price has been changed according to the membership terms, member may cancel if do not wish to continue with the new price.
I'm unable to use the account on my device because the app won't let me log in and contacting has been useless because they don't respond.
I currently pay 29.99 a month for the service and as of 6/10/2018,I'm unable to use it.
I just want to be able to use the service
's membership is cancelled due to not following the terms of the membership, attached email is sent to notify
(The consumer indicated he/she DID NOT accept the response from the business.)
I cancelled the service because I never received a response when I tried contacting them a number of times about being wrongfully charged. I still haven't received a response about being wrongfully charged. The only correspondence I received from Sinemia was them letting me know I was being penalized for an issue I was trying to resolve with them.
Customer has purchased 8 online movie tickets with her subscription so far and has never checked in at the theater (using the app) which is required per terms. Please see below:
27.12. If a user violates the following, Sinemia has the right to charge the registered payment method for a misusefee or/and cancel membership:
(ii) In the event of fraudulent, persistent or serious misuse of the Sinemia service, including but not limited to 1). Failure to check-in at the theater for a regular or online ticket, 2), Failure to purchase ticket within the 30 minute time interval following check-in, and 3). Attempting to purchase a ticket for a showtime later than 5 hours from initial check-in time. (wwww.sinemia.com/terms)
As a result of 8 failed check ins, Sinemia charged misuse fees for the last pair of tickets and the customer disputed this payment which was taken per terms the customer has already agreed to.
Finally, Sinemia terminated the contract per terms for failing to check in 8 times and misuse.
I paid for a year of service upfront and have received no card and customer service has not responded on multiple occasions.
On May 15 I bought Sinemia's Premium membership for $83.99. This is for a year worth of the service. It said "Your card will be delivered to the shipping units within generally in 7 days, although it can vary depending on the campaign periods." It is nearly 1 month later and I have no card, and no response from Customer Service. I emailed them on June 4th and June 8, Facebook messaged them on May 1, June 31 and June 8 and Instagramed them on June 8th as well.
I want my card and a response from the company.
In an effort to address all users who have not received their Sinemia cards yet, we have introduced a new feature called "Sinemia Cardless" which is equilavent to the physical Sinemia card in every way. Sinemia Cardless feature can be used for online movie ticket purchases at any theater that is available with Sinemia. In earlier practice, members would purchase their online tickets by entering their physical card's details on the ticket vendor's website and now, the card information is be provided in the app, thus making physical cards unnecessary for customers who want to enjoy the Sinemia plan they've paid for. Sinemia Cardless can be activated within the app instantly, available to all users.
We have informed all customers of this feature and all existing and future plans can be enjoyed right after payment.
Sinemia plans do not require a physical card anymore,
we request all disputes with the reason "Product not received" to be closed as Sinemia Cardless renders these claims baseless.
Regards
(The consumer indicated he/she ACCEPTED the response from the business.)
Though Sinemia did launch the cardless feature, their communication has been horrendous, with no response to my several contact form inquiries, emails and messages. It took going through the Revdex.com to use what I'd already paid for a year upfront. The service is different than as it was described, and though I'm glad I can now use my membership, I don't recommend doing business with this company.
I did not receive a refund as promise. No services were rendered because the card required to use service was never delivered. Possible fraud.
I signed up for this service and purchased the required card on May 7th,2018 (Possible May 6th, 2018). In order to use this service, they had to ship a card which should allow 7 days for shipping. Please note, I live down the street from the business so shipping time should have been short. After two weeks I followed up with complaints, they siad they would offer a FULL 100 % refund in two seperate emails, requesting my confirmation. I not only confirmed both emails but when they started ignoring me, I followed up with emails requesting the refund to no avail. I am in fear that this is possible fraud because they removed a total of $180 out of my account immediately but not only have I not received the services, card or anything, they also have stopped responding to all emails. Again, services were NEVER rendered and a refund was offered but NEVER giving to me nor confirmed.
All I want is my money fully refunded IMMEDIATELY. I do not want to do any further business with said company, if it is even a legit business. I need confirmation that the refund was sent and no excuses. The refund should be handled in an expeditious way and with severe urgency. Again, immediately.
they have issued me my refund. it is settled
I changed my membership from a two person to one person on their site and they charged me for both instead of refunding me
On 5/2/18, I signed up for a Sinemia subscription via their website. The subscription was for two people and they charged me $383.88. After signing up for the service, I had some questions and emailed them. They never responded. The next day (5/3/18), I went on the website and saw there was an option to change my current subscription for two people to a subscription for one person. I clicked on that option and saw they immediately charged my credit card$191.88 (the correct amount for a one person subscription). They never refunded me for the two person subscription and I sent an email asking about the refund, but they never responded. They also do not have a phone number for the public to call for questions. I filed a dispute with my credit card company. Sinemia's position is that it was a legitimate charge and are not willing to refund the money with the credit card company.
I want a refund for the $383.88 charge for the two person membership that should have been refunded after I changed from two person to one person membership.
$191.88 charge was already refunded, but the other charge is in Dispute due to member's request to the bank, so we are not able to refund the charge that we no longer have, member must wait for the verdict of the bank for the second charge.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have explained to this business multiple times that I changed my membership to the one that should be $191.88. The only reason I wanted to cancel the second charge was because they told me that if the $383.88 charge was refunded by my bank, they would cancel my subscription, insinuating that the $191.88 would not be refunded. So I thought it best to cancel both plans and start fresh.
When I disputed the $383.88 charge with my bank, they said the charge was good because they have a cardless option. That has nothing to do with being double charged.
I will not withdraw the dispute from my bank until I get in writing that they will refund me the $383.88. They won't commit to that for whatever reason. I've also never heard of a company that refuses to refund money because a customer is rightfully disputing a transaction that should have already been refunded. When I talked to *** on the phone, he agreed that I should be refunded and told me he would refund the money if I withdrew my dispute but would not commit to that in writing.
I will not accept anything less than a full refund of the $383.88 and will not let this complaint close until then.
Requesting my full refund of $191.88 paid on May 2, 2018.
Subscribed on May 2nd. Never received their credit card. On May 24th I submitted an online "contact us" form requesting full refund and stating that I am not interested anymore. Also I emailed with the same request on the same day.
Email from sinemia on May 25th confirmed receiving and ticket creation of my complaint.
It's been at least 7 business days and no reply/refund.
Full and immediate refund of $191.88.
In an effort to address all users who have not received their Sinemia cards yet, we have introduced a new feature called "Sinemia Cardless" which is equilavent to the physical Sinemia card in every way. Sinemia Cardless feature can be used for online movie ticket purchases at any theater that is available with Sinemia. In earlier practice, members would purchase their online tickets by entering their physical card's details on the ticket vendor's website and now, the card information is be provided in the app, thus making physical cards unnecessary for customers who want to enjoy the Sinemia plan they've paid for. Sinemia Cardless can be activated within the app instantly, available to all users.
We have informed all customers of this feature and all existing and future plans can be enjoyed right after payment.
Sinemia plans do not require a physical card anymore.
(The consumer indicated he/she ACCEPTED the response from the business.)
I have been contacted via email. This was explained. I repeated my request for refund. THEY REFUNDED IN FULL.
Thanks. Matter 100% resolved.
They don't answer emails, they don't have a telephone contact info and their app is faulty.
Their application is full of issues. I have the 2 movies a month plan with 1 premium movie every 30 days. I activated a card to make a movie ticket purchase but the card was declined when I tried to pay. Even though I couldn't buy the ticket it counted towards the monthly movie. When I tried to buy an Imax ticket for the following day, I forgot I saw a movie that day and wouldn't let me buy a ticket but it counted towards my one premium movie every 30 days and now I have to wait another 30 days. Due to this error, also I was not able to use my 2nd movie for the month. I've been sending them emails about this and other issues for several weeks but I have gotten no responses. Meanwhile, they accept more and more customers.Why are they accepting more members if they can't handle the volume of current customers? Since it hasn't worked I've had to pay for 2 movies, one a premium out of pocket.
Extention of service by a month or more and/or refund for the out of pocket movie costs.
Member has used all available tickets exept one from 2 months before, according to Sinemia membership terms unused tickets expire and do not rollover.
But as a show of good will we have added +1 free ticket to the member's account (valid until 7/28)
(The consumer indicated he/she DID NOT accept the response from the business.)
Wrong, I had an IMAX and a movie available. When I tried to buy an IMAX, the payment was declined. Furthermore, even though I was not able to buy a ticket, the app showed that I now needed to wait another 30 days to buy my IMAX. So, it took away my Imax even though I wasn't able to buy the ticket. Also they still don't have a live support as they state on their website. Live support isn't and email account they don't get around to answering.
Cannot use the service due to a device change problem. I paid 1 year subscrition
I cannot use your service because of the device change issue. When I booked a advance ticket for May 2, 2018 for Avengers, and tried to check in at the Theater, it won't let me check in. so I downloaded the app in my wife's phone, and was able to check in. I emailed support that day because I was not able to check in; but no response as of today. I did another device change back to my phone when I tried to book another advance ticket on May 21st, and I still have 2 device change at that time; but when the advance ticket did not work because it always logs me out when I click "confirmed", I deleted the app in my phone and downloaded it again. After downloading the app and tried to get a ticket, it said, I can only use 1 device at a time. NO, neither my wife's phone or my phone cannot get tickets; because it said I don't have any device change left; when I should still have 1 more.
I would like to be able to use my phone again, so I can get tickets, and since i was not able to use my credits for 1mo or until this problem get resolved, I would like my membership to be extended for free.
Device change right is a security measure agains fraudulent activities, and according to the Sinemia Membership terms the member must use the app only on their phone.
upon member's request the device change right is reseted from 0 to 3 again. member shouldn't have any problem using the service anymore
I have not received my card, and they do not respond to email. They only have a q&a that tells you to download the new app for cardless use, but that app never appears in the Playstore! I am still trying to get a response and a card for my "Premium" membership. I will file a complaint if there is no resolution but I am trying to wait longer for them to respond.
Purchased their movie card over 40 days ago, customer service didn't allow refund, told me to wait, and was not responsive.
On April 15th I purchased Sinemia's movie card and payed $119.88 CAD including tax with visa. The website had stated that the card would be delivered to my mailbox within 7 days, but its been over 40 days and I still have received nothing in my mail. I emailed customer services several times and even called them, the only response I got was to patiently wait. I also requested a refund which they also denied. I was not given a model number, order number, and I could only get my account number once I received my Sinemia card.
I'd like a full refund as soon as possible for the $119.88 that I've payed.
I signed up for a yearly subscription to this service. No card and the app has not worked.
No card
The app does not work
Customer Service does not respond to emails
For Sinemia to contact users Be able to use the service or issue refunds
The company has reached out to me to try and resolve the issue. Thank you for your assistance
Sinemia membership offered 2 movies ticket per month and must use at theater or online. Has been tried few time but did not work as offered.
Tried support by email but no response from support. No phone number available
Cancel and full refund