I received a letter through express UPS from the loan company regarding a promotional offer they had if I completed the following: Enroll in Auto-Debit Today and received a $Reward Card after successful payments The letter I received is dated 02/22/ It stated to enroll in this service and collect #reward card, simply use of these easy options by 04/15/16: Visit their website, return the authorization form, or call the customer service phone number I called on 02/24/to enroll in the auto-debit to receive the reward card I contacted the company several times to verify when should I anticipate to receive the reward card The first time I called they said a date had not been set After not receiving the reward card, I sent an electronic email through their web account They replied to my email stating I did not enroll on time I replied to their email and stated the response they provided me is incorrect I replied that I enrolled two days after wh
Mortgage Company called Specialized Loan Servicing for my previous loan for address [redacted] closed & transferred to [redacted] *** ,was closed end of December I called numerous times and Specialized Loan Servicing said everything ok, but yet continues to call ! Most recent call 6-12-& message saying call back again!
I had a home mortgage that was under [redacted] ( [redacted] ) and my payment was (this total includes principal + interest + property taxes + home owners insurance) I received a letter from [redacted] stating that my payment would be going up in January 2016, but if I elected to pay $(a one time payment for "possible" increase in property taxes or home owners insurance) my payment would stay at $ I paid the $on 1/21/ My loan was then sold to SLS they started charging me $($MORE A MONTH!!) When I called on 4/27/at 4:pm and talked to [redacted] I told her SLS was OVERCHARGING me and I wanted my payment amount corrected to what I had signed in my loan documents She said the amount charged ($2509.21) was correct I explained that I had paid the difference for any "potential" increase to keep my payment as ORIGINALLY STATED in the loan documents I had signed, she asked that I forward that proof of payment to SLS and they would look
My mortgage company incorrect collecting taxes for escrow where there was no requirement to do and the taxes for which they were collecting money from me were already paid in fullThis is documented and confirmed by my local government/taxing authorityI have had phone calls since December to resolve this issue - each phone call lasts for at least an hour, and the issue is never resolvedI am often told that they do not have enough information and to call back [in weeks]Every time I follow up, the same thing happensThey are still holding onto over $of mine and will not refund me this moneyI was successful in removing my taxes from the escrow account starting in April so, thankfully, I never have to deal with this againI just want to be refunded my money that they are unlawfully retaining They claim that the phone calls are recorded and any objective third party listening to these calls would be mortified by the lack of knowledge about their own busin
My loan was transferred to SLS in from [redacted] At the time of the transfer, SLS had the monthly payment amount incorrect and had some sort of small escrow account setup for a few dollars a month I called them immediately in and told them that there is no escrow account and to remove that, but they never did On my January statement they indicated a that they made a payment of $for Delinquent Tax Advance, and a credit of $for Fee Collection Corp Adv Short Pymt I called them immediately and again told that there is no escrow account, I pay the property taxes directly to the county, and there is no way that they made any payment to the county as the taxes were paid in full when due They told that they would research it and get it correct Since then, nothing has been resolved, they now show a past due amount of $52.61, and they fraudulently have added fees that they say I must pay I have now called times waiting on hold for up to
I seriously can't believe this company is in business! My experience with this company was HORRIBLESpoke to a supervisor who was this side of snotty! I asked who were they collecting my mortgage for, as to whom owns my note, the supervisor stated, "why do you need to know", as rude as she could be?? I NEED to know who my $mortgage is going to and if payment GOING TO MY NOTE!!! After being connected to numerous "people" to "assist" with answers to questions I had that NO ONE could answer, nor that their website worked properly and no one knew how to fix the issue, after over an HOUR I ended up hanging upWhat company doesn't offer online payment without charging a $or $feeThis unacceptable and then to receive a default notice because servicing was changedWhat a CLOWN way to do business, treat individuals, frustrate a hardworking person who is simply wanting to pay their mortgage I was giving an address to write a request to find out who they are collecting y $
I sold my property august 14,known as [redacted] loan number [redacted] and this company has fail to return my funds which was received 8/31/for $and 9/31/for $and also yet to file a motion to withdrawn claim with the courts
in August my loan was sold from [redacted] to SLS after my monthly payment was automatically pulled from my account, however when my account was sold to SLS this payment was sent over as principalI found this out at the start of October when I received my first pieces mail form them which were foreclosing papers, I called paid for the month of September and OctoberI was told that the problem was fixed and my automatic paymentThe problem continued throughout November once again I was told the problem was fixed, and in the month of December my auto payment would kick in, once again it did notThis time they said that they need prof of payment, so I sent a screen shot of my bank statement (Dec5)At the start of January 2018, same problem continuedI try to change my tactics and do communication strictly threw emails, however I never received a real response only conformation emailI called again talk to an agent, she said for me to resend the information, and told her I was
Absolutely horrible experience! Had fallen behind in payments and entered a repayment agreement, which we have followed to a "T." Problem is that the repayment dept people don't talk to the regular billing department, so I receive letters and phone calls about my "late" payments which are not late. When I call to get things straightened out, I typically get a rep with no more capability than to tell me that "yes, my system shows your payment is late." They have also autodebited the incorrect amount from my account and credit my loan payments sometimes weeks after the debits.
More than three times my wife and I requested for a loan modification for our second mortgage with SLS. We finally received a proposal but it didn't provide us any relief. The same rate and conditions were applied. We requested for another review and to speak with a specialist for more than seven times and was put on the call back list but no one called us or sent us a letter regarding our concern. We then receive a notice of default or foreclosure for lack of payment, $602.32. but never received a call back or letter. It was devastating. So I am reaching out to your office to mitigate with them to respond to our request for an equitable and relief due to our reduced income. We provided all documents requested over and over again by email and others by fedex. We need help and someone to advocate because SLS is not listening to our need. Loan# 1002552463. We owe $28,000.00. Mr. [redacted]
I refinanced my mortgage in February 2016, completely paying it offSLS, however, proceeded to send letters to me telling me that my account is past due, showing $balanceOn 6/21/they flagged my account as more than days past due with credit bureaus, which lowered my credit score by points from
Every month my HELOC payment is electronically sent directly from Wells Fargo Bank to SLS for the monthlyI have been using this same process since the day SLS purchased by loan from OCWENOn 7/6/16, I received my July statement stating SLS did not receive a June payment that was due 6/17/I sent an email via the SLS website regarding the error and I called and spoke with [redacted] on 7/7/She told me that they has "system issue" around that time frame in June and my payment probably did not get processed and applied correctlyShe told me I had to submit the proof of paymentI obtained a proof of payment from Wells Fargo bank showing the money was deposited electronically delivered to SLS on 6/9/I also submited a bank statement showing the money was taken out of my checking accountOn 7/12/I called to follow up that the proof of payment and bank statement was received as they would only accept Us post office mail or fax and I do not have a fax machineThey would not ac
We fell on hard times April 2016...I asked SLS for help and was approved for a HAMP program, paid on it for the required amount of time and SLS rejected my payments made through my bank When I reapplied for a modification they denied me because I'm self employed and they said I made $11,per monthI've since requested proof of how they got to that amount and they just ask me for more and more paperworkI received a letter today in the mail they received everything and my modification is under reviewI then received an email today saying I didn't send in the requested paperworkWhen I called and s/w [redacted] she said they have not received anything from me since JuneI have all the proof via mail and email that I have sent and they have accepted my paperworkToday for about the 10th time I have sent everything in againI am able to make my payments, I need help to bring the mortgage currentSLS paperwork says they will help with a repayment plan but then on the phone they say t
[redacted] sold my loan to this companyI have called and waited over an hour to talk to an agent then she hung up on meI am not able to set up payment optionsI need this transfered to another company! Or an adult to call me
SLS is a debt-collection company that's moved into the mortgage-servicing business SLS acquired my mortgage in May [my property is in California] It was a simple mortgage -- ie not an escrow account mortgage Around August 2017, SLA decided to convert my mortgage to an escrow arrangement They did this internally and did not communicate this to me until confusingly-described charges for escrow account-sounding things began to appear on my monthly statement, around the same that I tried to pay my November property taxes, and discovered that SLS had paid them They had simultaneously started, again without any communication to me, allocating part of my mortgage payment to their escrow account and part to my mortgage account -- thereby proclaiming my mortgage as late-paid/short-paid I have received at least roboletters confirming this arcane set of artificially-created calculations, none of which answers my question as to how/why this happened and/or how to r
Specialized Loan Servicing LLC is the holder of my mortgage loanIn May, although my ban [redacted] Bank of Massachusetts sent a draft in the amount of $to SLS "for recipt by May 6, 2016" on [redacted] Bank Confirmation number provided by bankBecause I check my bank balances each and every morning, and because as os May 14, the check had not been posted by SLS, on May 15, I stopped payment on that draft, and issued a new check in the amount of $According to my bank records, and teleconference with SLS representatives, this check was received on May 16, 2016, within the allotted time as stated by SLS as "not late"It was received by Teller as stamped on the front of the check image
Specialized Loan Servicing, LLC purchased my loan from a previous loan service company and I have had chronic issues with their systems and customer service. First of all, they sent me a welcome packet letting me know that they would be servicing my loan and I would be receiving additional information shortly. Nothing out of the ordinary here. I received my welcome packet and immediately followed ALL required steps to ensure a seamless transition from my end, or at least I thought. I set up automatic payments on their site, which isn't particularly user friendly, but the auto payment seems to work ok. I also uploaded a copy of my insurance policy to their "third-party" insurance site. This is where my problems started. A couple weeks after uploading my insurance information, as instructed in my welcome packet, I received a notice from SLS that they would be unilaterally acquiring insurance for me if I did not provide proof of insurance. I went back onto the third-party site and confirmed that my insurance information had been uploaded. Then, I called SLS, to let them know that my insurance information had been uploaded. The representative told me that they have been having problems with their site and asked me to fax my insurance documents to him. I did this, three times, to two different fax numbers: the one the representative gave me and the one on the website. The faxes returned on all six attempts. I called again and asked if I could please send them by e-mail. The representative told me that he could not receive them by e-mail and that they would need to be mailed. I mailed them. After mailing them, I called my insurance company and asked them to do the same. I THINK this issue is finally resolved, but it took way too much time and it was a ridiculous process. Second, I have had chronic issues with SLS regarding the incorrect calculation of my escrow account. They have incorrectly recalculated my escrow account 3 times now and I have called each month, for 3 months to try and get this resolved. The representatives have not seemed knowledgeable at all regarding basic mortgage principles or how to navigate their own system and independently problem solve. After this last call, I fully plan on needing to call them back again, likely next month, to continue the dance. I ASKED to take their customer service survey and it was 5 questions, "Yes" or "No", with no offer to speak with a manager or anyone with authority to resolve my concerns. SLS is not BBB accredited and I honestly feel that I have no recourse as a consumer and am stuck with a loan servicer that cannot fulfill basic functions.
My Ditech Mortgage was sold to Specialized Loan Servicing (SLS) on October To make a very long story short, weeks ago (March 27, 2018) I discovered that payments I had made to SLS had not been credited to my account.I showed proof of paymentThey still listed my account as days late on all three credit bureausEven though they were completely paid up and had proof of payment from *** As a result my credit score has plummeted and other creditors have reduced my available credit because they incorrectly believe I am a credit risk because of my "days late" reporting from SLS They have assured me this is taken care of, but yet my credit score keeps dropping and other accounts are not seeing the correct information I did everything I could to resolve this and it is clear that one department does not talk to the otherThe way they handled this and the disregard for my concerns is unacceptableGranted there were some representatives that were very helpful, but
I received a letter through express UPS from the loan company regarding a promotional offer they had if I completed the following: Enroll in Auto-Debit Today and received a $Reward Card after successful payments The letter I received is dated 02/22/ It stated to enroll in this service and collect #reward card, simply use of these easy options by 04/15/16: Visit their website, return the authorization form, or call the customer service phone number I called on 02/24/to enroll in the auto-debit to receive the reward card I contacted the company several times to verify when should I anticipate to receive the reward card The first time I called they said a date had not been set After not receiving the reward card, I sent an electronic email through their web account They replied to my email stating I did not enroll on time I replied to their email and stated the response they provided me is incorrect I replied that I enrolled two days after wh
Mortgage Company called Specialized Loan Servicing for my previous loan for address [redacted] closed & transferred to [redacted] *** ,was closed end of December I called numerous times and Specialized Loan Servicing said everything ok, but yet continues to call ! Most recent call 6-12-& message saying call back again!
I had a home mortgage that was under [redacted] ( [redacted] ) and my payment was (this total includes principal + interest + property taxes + home owners insurance) I received a letter from [redacted] stating that my payment would be going up in January 2016, but if I elected to pay $(a one time payment for "possible" increase in property taxes or home owners insurance) my payment would stay at $ I paid the $on 1/21/ My loan was then sold to SLS they started charging me $($MORE A MONTH!!) When I called on 4/27/at 4:pm and talked to [redacted] I told her SLS was OVERCHARGING me and I wanted my payment amount corrected to what I had signed in my loan documents She said the amount charged ($2509.21) was correct I explained that I had paid the difference for any "potential" increase to keep my payment as ORIGINALLY STATED in the loan documents I had signed, she asked that I forward that proof of payment to SLS and they would look
My mortgage company incorrect collecting taxes for escrow where there was no requirement to do and the taxes for which they were collecting money from me were already paid in fullThis is documented and confirmed by my local government/taxing authorityI have had phone calls since December to resolve this issue - each phone call lasts for at least an hour, and the issue is never resolvedI am often told that they do not have enough information and to call back [in weeks]Every time I follow up, the same thing happensThey are still holding onto over $of mine and will not refund me this moneyI was successful in removing my taxes from the escrow account starting in April so, thankfully, I never have to deal with this againI just want to be refunded my money that they are unlawfully retaining They claim that the phone calls are recorded and any objective third party listening to these calls would be mortified by the lack of knowledge about their own busin
My loan was transferred to SLS in from [redacted] At the time of the transfer, SLS had the monthly payment amount incorrect and had some sort of small escrow account setup for a few dollars a month I called them immediately in and told them that there is no escrow account and to remove that, but they never did On my January statement they indicated a that they made a payment of $for Delinquent Tax Advance, and a credit of $for Fee Collection Corp Adv Short Pymt I called them immediately and again told that there is no escrow account, I pay the property taxes directly to the county, and there is no way that they made any payment to the county as the taxes were paid in full when due They told that they would research it and get it correct Since then, nothing has been resolved, they now show a past due amount of $52.61, and they fraudulently have added fees that they say I must pay I have now called times waiting on hold for up to
I seriously can't believe this company is in business! My experience with this company was HORRIBLESpoke to a supervisor who was this side of snotty! I asked who were they collecting my mortgage for, as to whom owns my note, the supervisor stated, "why do you need to know", as rude as she could be?? I NEED to know who my $mortgage is going to and if payment GOING TO MY NOTE!!! After being connected to numerous "people" to "assist" with answers to questions I had that NO ONE could answer, nor that their website worked properly and no one knew how to fix the issue, after over an HOUR I ended up hanging upWhat company doesn't offer online payment without charging a $or $feeThis unacceptable and then to receive a default notice because servicing was changedWhat a CLOWN way to do business, treat individuals, frustrate a hardworking person who is simply wanting to pay their mortgage I was giving an address to write a request to find out who they are collecting y $
I sold my property august 14,known as [redacted] loan number [redacted] and this company has fail to return my funds which was received 8/31/for $and 9/31/for $and also yet to file a motion to withdrawn claim with the courts
this is the worse loan companyIf you are thinking of obtaining a loan from them DONT! They will not coroperate with you!
in August my loan was sold from [redacted] to SLS after my monthly payment was automatically pulled from my account, however when my account was sold to SLS this payment was sent over as principalI found this out at the start of October when I received my first pieces mail form them which were foreclosing papers, I called paid for the month of September and OctoberI was told that the problem was fixed and my automatic paymentThe problem continued throughout November once again I was told the problem was fixed, and in the month of December my auto payment would kick in, once again it did notThis time they said that they need prof of payment, so I sent a screen shot of my bank statement (Dec5)At the start of January 2018, same problem continuedI try to change my tactics and do communication strictly threw emails, however I never received a real response only conformation emailI called again talk to an agent, she said for me to resend the information, and told her I was
Absolutely horrible experience! Had fallen behind in payments and entered a repayment agreement, which we have followed to a "T." Problem is that the repayment dept people don't talk to the regular billing department, so I receive letters and phone calls about my "late" payments which are not late. When I call to get things straightened out, I typically get a rep with no more capability than to tell me that "yes, my system shows your payment is late." They have also autodebited the incorrect amount from my account and credit my loan payments sometimes weeks after the debits.
More than three times my wife and I requested for a loan modification for our second mortgage with SLS. We finally received a proposal but it didn't provide us any relief. The same rate and conditions were applied. We requested for another review and to speak with a specialist for more than seven times and was put on the call back list but no one called us or sent us a letter regarding our concern. We then receive a notice of default or foreclosure for lack of payment, $602.32. but never received a call back or letter. It was devastating. So I am reaching out to your office to mitigate with them to respond to our request for an equitable and relief due to our reduced income. We provided all documents requested over and over again by email and others by fedex. We need help and someone to advocate because SLS is not listening to our need. Loan# 1002552463. We owe $28,000.00. Mr. [redacted]
I refinanced my mortgage in February 2016, completely paying it offSLS, however, proceeded to send letters to me telling me that my account is past due, showing $balanceOn 6/21/they flagged my account as more than days past due with credit bureaus, which lowered my credit score by points from
Every month my HELOC payment is electronically sent directly from Wells Fargo Bank to SLS for the monthlyI have been using this same process since the day SLS purchased by loan from OCWENOn 7/6/16, I received my July statement stating SLS did not receive a June payment that was due 6/17/I sent an email via the SLS website regarding the error and I called and spoke with [redacted] on 7/7/She told me that they has "system issue" around that time frame in June and my payment probably did not get processed and applied correctlyShe told me I had to submit the proof of paymentI obtained a proof of payment from Wells Fargo bank showing the money was deposited electronically delivered to SLS on 6/9/I also submited a bank statement showing the money was taken out of my checking accountOn 7/12/I called to follow up that the proof of payment and bank statement was received as they would only accept Us post office mail or fax and I do not have a fax machineThey would not ac
We fell on hard times April 2016...I asked SLS for help and was approved for a HAMP program, paid on it for the required amount of time and SLS rejected my payments made through my bank When I reapplied for a modification they denied me because I'm self employed and they said I made $11,per monthI've since requested proof of how they got to that amount and they just ask me for more and more paperworkI received a letter today in the mail they received everything and my modification is under reviewI then received an email today saying I didn't send in the requested paperworkWhen I called and s/w [redacted] she said they have not received anything from me since JuneI have all the proof via mail and email that I have sent and they have accepted my paperworkToday for about the 10th time I have sent everything in againI am able to make my payments, I need help to bring the mortgage currentSLS paperwork says they will help with a repayment plan but then on the phone they say t
[redacted] sold my loan to this companyI have called and waited over an hour to talk to an agent then she hung up on meI am not able to set up payment optionsI need this transfered to another company! Or an adult to call me
SLS is a debt-collection company that's moved into the mortgage-servicing business SLS acquired my mortgage in May [my property is in California] It was a simple mortgage -- ie not an escrow account mortgage Around August 2017, SLA decided to convert my mortgage to an escrow arrangement They did this internally and did not communicate this to me until confusingly-described charges for escrow account-sounding things began to appear on my monthly statement, around the same that I tried to pay my November property taxes, and discovered that SLS had paid them They had simultaneously started, again without any communication to me, allocating part of my mortgage payment to their escrow account and part to my mortgage account -- thereby proclaiming my mortgage as late-paid/short-paid I have received at least roboletters confirming this arcane set of artificially-created calculations, none of which answers my question as to how/why this happened and/or how to r
Specialized Loan Servicing LLC is the holder of my mortgage loanIn May, although my ban [redacted] Bank of Massachusetts sent a draft in the amount of $to SLS "for recipt by May 6, 2016" on [redacted] Bank Confirmation number provided by bankBecause I check my bank balances each and every morning, and because as os May 14, the check had not been posted by SLS, on May 15, I stopped payment on that draft, and issued a new check in the amount of $According to my bank records, and teleconference with SLS representatives, this check was received on May 16, 2016, within the allotted time as stated by SLS as "not late"It was received by Teller as stamped on the front of the check image
I can't give a rating, otherwise I wouldVery shady business practices
Specialized Loan Servicing, LLC purchased my loan from a previous loan service company and I have had chronic issues with their systems and customer service. First of all, they sent me a welcome packet letting me know that they would be servicing my loan and I would be receiving additional information shortly. Nothing out of the ordinary here. I received my welcome packet and immediately followed ALL required steps to ensure a seamless transition from my end, or at least I thought. I set up automatic payments on their site, which isn't particularly user friendly, but the auto payment seems to work ok. I also uploaded a copy of my insurance policy to their "third-party" insurance site. This is where my problems started. A couple weeks after uploading my insurance information, as instructed in my welcome packet, I received a notice from SLS that they would be unilaterally acquiring insurance for me if I did not provide proof of insurance. I went back onto the third-party site and confirmed that my insurance information had been uploaded. Then, I called SLS, to let them know that my insurance information had been uploaded. The representative told me that they have been having problems with their site and asked me to fax my insurance documents to him. I did this, three times, to two different fax numbers: the one the representative gave me and the one on the website. The faxes returned on all six attempts. I called again and asked if I could please send them by e-mail. The representative told me that he could not receive them by e-mail and that they would need to be mailed. I mailed them. After mailing them, I called my insurance company and asked them to do the same. I THINK this issue is finally resolved, but it took way too much time and it was a ridiculous process. Second, I have had chronic issues with SLS regarding the incorrect calculation of my escrow account. They have incorrectly recalculated my escrow account 3 times now and I have called each month, for 3 months to try and get this resolved. The representatives have not seemed knowledgeable at all regarding basic mortgage principles or how to navigate their own system and independently problem solve. After this last call, I fully plan on needing to call them back again, likely next month, to continue the dance. I ASKED to take their customer service survey and it was 5 questions, "Yes" or "No", with no offer to speak with a manager or anyone with authority to resolve my concerns. SLS is not BBB accredited and I honestly feel that I have no recourse as a consumer and am stuck with a loan servicer that cannot fulfill basic functions.
My Ditech Mortgage was sold to Specialized Loan Servicing (SLS) on October To make a very long story short, weeks ago (March 27, 2018) I discovered that payments I had made to SLS had not been credited to my account.I showed proof of paymentThey still listed my account as days late on all three credit bureausEven though they were completely paid up and had proof of payment from *** As a result my credit score has plummeted and other creditors have reduced my available credit because they incorrectly believe I am a credit risk because of my "days late" reporting from SLS They have assured me this is taken care of, but yet my credit score keeps dropping and other accounts are not seeing the correct information I did everything I could to resolve this and it is clear that one department does not talk to the otherThe way they handled this and the disregard for my concerns is unacceptableGranted there were some representatives that were very helpful, but