I refinanced my mortgage in February 2016, completely paying it offSLS, however, proceeded to send letters to me telling me that my account is past due, showing $balanceOn 6/21/they flagged my account as more than days past due with credit bureaus, which lowered my credit score by points from
Because of circumstances I chose to not to go into Specialized Loan Servicing made me do a voluntary foreclosure on my home 1/years ago because they did want to work with me So I thought I lost my house my mother left me when she died We about or months ago they sent me a letter stating I qualified for a loan modification When I told them they made me foreclosure how could they offer that and they told me it never went through So I agreed to the loan modification I agreed on the monthly payments that were set I was told I would be in a trial period for months and if I made the payments on time it would go through On August the 19th I made a payment, which was due Sept 1st They accepted that one One Sept 23rd I made Oct 1st payment, On Oct 24th I received a letter from Western Union saying my payment was declined I called, they said the foreclosure went through and the house was sold Contact was made to the Master of Equity and I received a letter that th
SLS is my new loan servicing company and they have not corrected my account after multiple attempts on my part They have doubled my mortgage payment by adding an additional $to my monthly mortgage for insurance and taxes that I pay direct to my insurance company and to the tax assessors office They have verified with me that they have the documentation that shows that I pay my insurance direct but they still have not corrected They are "looking" into it and each time I call they add an additional - days until they can research and correct I was told that if I do not pay this new amount I will be in default My mortgage documents clearly show I do not escrow taxes or insurance with the exception of flood insurance of $per month
Specialized loan servicing bought my mortgage from *** *** and it has been increasingly difficult to deal with this companyMy online account has been suspended and I can’t get online to make my payments, their customer service department does not answer the phone After going through their automated phone system and navigating through their difficult and non-consumer friendly system the robot told me they were having technical difficulties and then hung up on me this has been three times now and I just want to pay my mortgage yet they are making it very difficult for me to do so ever since they bought out my mortgage
My main concern is the company trying to charge me late fees or for closing on my property even though I am doing everything I can to make my payment to a company that seems like they don’t want it
My home loan got transferred to this company at the beginning of JanuaryI was in the process of getting my PMI canceled through my previous lender and was approved January 3rdI called this company to make sure they got all the documents to confirm it was going to be taken off my billI then received a statement from this company for the full amount I was payingI called back to see what the issue was and they said they received no confirmation from the previous lenderThey told me send them the confirmation letter so I faxed and emailed itI called days later to confirm they received it and the gentleman said they didThe review for PMI was suppose to be completed by February 5th so I called today (February 6) to check the status and the lady tells me they didn't receive anything from meNow it is past my due date and can't pay the full bill that shows my PMII was told to fax in the letter again and it will take another business to open the ticket and do the review aga
Where do I begin? So many issuesMost recently my short sale paperwork was keyed in wrong which stopped the selling of my propertySLS has consistently failed to do their jobs I had to redo my paperwork on 7/22/because even though they could see their error, they would not fix itNew paperwork was added to the short sale with zero communication which caused the sale not to closeI called 8/4/to find out where the short sale wasSupposedly last week it was at the underwriterThis week the short sale was denied due to 'missing' paperworkAll paperwork was accounted for last week thoughThere was an appraisal done with lots of errors that effected the price of the houseThey refused to correct the price even with complete documentationSLS is doing everything possible to keep this property from sellingThey won't return calls, they make up new forms to be filled out, and they've dropped the ball on offers so far
I called and made arrangements with a representative at 5:30pm and when I called back with my checking account information I was told there were not record of the arrangement They were rude and vering uncaring Nasty attitudes and said no manager was available
Our Mortgage Loan servicing Company, Specialized Loan Servicing, misapplied payments and mislead my Wife, myself and my Attorney as to when payments were due causing us to skip months and then reporting us delinquent
My Wife and I had to file Chapter bankruptcy in 4/due to unemployment and under employment in order to settle our credit card debt and prevent us from going into foreclosureShortly thereafter, our 2nd mortgage was transferred from *** *** to Specialized Loan Servicing in 4/ Prior to that we were on auto withdrawal Bi-weekly payment program designed to pay off our mortgage sooner by applying extra payments to the principal
When SLS acquired the loan and we had contacted them about whether they offered a Bi-weekly payment program they said that they did not but allowed us to continue with this previous arrangement even though they did not have the capacity to service my loan in that mannerMoreover, when in Bankruptcy, they did not state tha
My loan converts from an interest only loan in a few month to a interest and principle loanI have called and told them I want the loan to convert despite the payment amount being times what I currently pay
Despite telling them I have been served papers by a human and continue to receive mail from them asking me if I want to accept an opportunity to continue my Interest only loanI consider this harassment
Unfortunately, SLS bought my loanI called multiple times over the days they stated they had to get my loan info into the system and they always reported no record of itFinally at around days it showed up and I started getting letters with late feesI've only had them for months and, as is frequently the case with them, their website is down again todayIts the first of the month when everyone is paying their loans and I have no doubts that it is an intentional act by the company to prevent payments to make more moneyI'm seriously considering losing money and refinancing before they really cost us a lot of moneyHorrible horrible companyI am hopeful a class action or government actions will take them out
Our mortgage was sold to Specialized Loan Servicing year ago and it has been the most frustrating experience of the mortgage companies I have worked with over the last years Their customer service, web-site, and procedures are completely archaic Their customer service reps can't perform anything more than step processing If another step is required, they have to "make a request" which can take up to weeks to process In this day and age, this is completely unreasonable SLS has yet to allocate funds in the correct manner now going on days phone calls If you have a choice never do business with this company
My mortgage was transferred from WELLS FARGO near the end of to Specialized Loan ServicingAs of today August 17, this business website has been a nightmare to make the mortgage payment and additional principalI love to paid my mortgage to days before the due dateI have been told by several representatives I can call to make payments over the telephone prior to the due date without any chargesIt has been no problems before until today August 21, when I called to make my mortgage payment and an additional principal payment which is not listed on their websiteI wanted my payment to be today's date 08-21-for due date 09-01-.A representative wanted to charge me $I requested to speak to a supervisor and he asked me why I want to speak to a supervisorI said let me speak to a supervisor and he said hold onHis supervisor Ms*** id# *** came to telephone and instructed me to go to the websiteI told her the website doesn't accept additional principal paymentShe told me the website will be fixed the next couple monthsThis company is a nightmare from to August 21, does not have a decent websiteShe wanted me to believe that my additional principal will be creditedWhy a company has a supervisor that cannot accept early mortgage payment from a customerWhat a shame!
Every month since SLS bought my home loan from *** ***, they have managed to place $fees on my bill
When you make a partial payment - even over the amount, they place it in a "suspense account" until the full monthly amount is paid - even if it is an overpayment - instead of paying that towards the principal balance
They also place a $charge on your account if you pay less than the full monthly amount - even if you pay the full amount before the grace period
I spoke with a guy named Imon (badge number ***) He would not give me his last name and only tried to confuse me When I asked for a supervisor, I got some woman named Bridgett - again she would not give her last name but her badge number is *** She stated out argueing with me and told me I did not ask for the principal payment, escrow and fee breakdown - Which I CLEARLY did no less than three times (Please review the recording of the call placed on about 6:pm)
She got irate when I called
Business is not canceling pmi on mortgage I returned signed release for a home appraisal and has scheduled one When I called customer service they said they didn't receive the release and would send me new forms I havn't received new forms I've also faxed request for the forms I havn't received responces to the faxes This has been going on for days
*** recently took over my mortgage that I have had for over yearsALL payments have been made timely in the pastThey have sent letters indicating my mortgage is past due and they are invoking a penaltyI have called and they said that they made a mistake, however, they continue to send letters showing my payment is late
The payment was made electronically and my bank shows the payment was made on June 14, prior to the actual due date
I own a house in NJ and my loan was held by DitechIt was transferred to them this year and since then it has been nothing but troubleI've enrolled in "automatic" payment at least timesToday (14th of the month) I received a phone call saying my bill was not paidWent though my files and found the letter saying that my auto-pay will be on the 5th of the monthHow incompetent are these people? Is legalized cannabis in Colorado the reason for getting it all wrong? And everything you read here about the phone service is true - you can not get through to them!
Specialized Loan Servicing LLC, after repeated request to stop & close my escrow and send me all monies due ($523.15), fail to do so and then took my escrow and applied it to the sale of the home *** *** *** *** *** ** *** (my loan number was ***) for the said property Instead of sending my monies (from the escrow acct) to me as the other companies have in the past with transfer to transfer of the loan being paid off to me or over to the new mortgageeThey misappropriated my funds toward the sale of my house without my permission and notifying meI had been calling them for over months to return the monies in my escrow to me and upon a phone call today (5/21/at 12pm-1:55p) I was told by the first rep my monies (escrow) went toward the interest on the accountThe second person name was Seth, who informed me my monies (escrow) went toward the principal of the loanAfter about an hour holding to get to a supervisor who finally (approxminutes) told me
*** *** sold my mortgage to specialized loan servicing LLC in February
I have been requesting a monthly detailed statement since the conversion to no avail!
I cannot pay my mortgage without it! Also, the statement should include; escrow, previous payments, confirmation of property taxes paid, homeowners insurance etc
I am promised on every call that I will receive such statementTo date, I have notThus, I have to call in to make my payment and they expect me to pay a $fee!
I have escalated this issue to management several times and am at a loss
I am presently in a dispute with SLS over removal of *** insurance on my mortgage loan which they service
I contacted SLS twice earlier this year (March, and July) to inquire about the *** review, and two representatives informed me that I needed to fax my request to remove *** along with supporting documentation such as a new Appraisal on the home value After the second representative in July confirmed the first representatives information, I had my home appraised (out of pocket cost $450) and submitted my request and the supporting document It was my understanding based on the information provided by two SLS representatives that this action satisfied their requirement
In August, SLS informed me that my request was denied because their chosen Assessor had not performed the appraisal This requirement was never explained to me I phoned a third representative, and explained that had the requirements been outlined for me, I would have gladly followed them Said requir
Specialized Loan Servicing LLC (SLS) owns my home mortgage, my account is an escrow accountI received an updated escrow analysis (dated 3/26/18) in early April 2018, it indicated that my escrow account was in the negative (-$1232.47) and SLS was requiring I pay a lump sum ($3046.24) into my escrow account to bring my account up to the minimum balance required based of my new escrow analysisThey also indicated that they were increasing my monthly mortgage payment to cover the newly determined escrow requirementsThe immediate payment and increased monthly payments equated to a new mortgage payment more than double what I had previously been paying (from $630.52/moto $1292.43/mo.)Knowing that there had to be an error I did some further research, I discovered that the new escrow analysis had my property taxes listed as $per year, but the property tax bill I received from the town (and had previously faxed to SLS) showed that my taxes were $per yearI contacted
I refinanced my mortgage in February 2016, completely paying it offSLS, however, proceeded to send letters to me telling me that my account is past due, showing $balanceOn 6/21/they flagged my account as more than days past due with credit bureaus, which lowered my credit score by points from
Because of circumstances I chose to not to go into Specialized Loan Servicing made me do a voluntary foreclosure on my home 1/years ago because they did want to work with me So I thought I lost my house my mother left me when she died We about or months ago they sent me a letter stating I qualified for a loan modification When I told them they made me foreclosure how could they offer that and they told me it never went through So I agreed to the loan modification I agreed on the monthly payments that were set I was told I would be in a trial period for months and if I made the payments on time it would go through On August the 19th I made a payment, which was due Sept 1st They accepted that one One Sept 23rd I made Oct 1st payment, On Oct 24th I received a letter from Western Union saying my payment was declined I called, they said the foreclosure went through and the house was sold Contact was made to the Master of Equity and I received a letter that th
SLS is my new loan servicing company and they have not corrected my account after multiple attempts on my part They have doubled my mortgage payment by adding an additional $to my monthly mortgage for insurance and taxes that I pay direct to my insurance company and to the tax assessors office They have verified with me that they have the documentation that shows that I pay my insurance direct but they still have not corrected They are "looking" into it and each time I call they add an additional - days until they can research and correct I was told that if I do not pay this new amount I will be in default My mortgage documents clearly show I do not escrow taxes or insurance with the exception of flood insurance of $per month
Specialized loan servicing bought my mortgage from *** *** and it has been increasingly difficult to deal with this companyMy online account has been suspended and I can’t get online to make my payments, their customer service department does not answer the phone After going through their automated phone system and navigating through their difficult and non-consumer friendly system the robot told me they were having technical difficulties and then hung up on me this has been three times now and I just want to pay my mortgage yet they are making it very difficult for me to do so ever since they bought out my mortgage
My main concern is the company trying to charge me late fees or for closing on my property even though I am doing everything I can to make my payment to a company that seems like they don’t want it
My home loan got transferred to this company at the beginning of JanuaryI was in the process of getting my PMI canceled through my previous lender and was approved January 3rdI called this company to make sure they got all the documents to confirm it was going to be taken off my billI then received a statement from this company for the full amount I was payingI called back to see what the issue was and they said they received no confirmation from the previous lenderThey told me send them the confirmation letter so I faxed and emailed itI called days later to confirm they received it and the gentleman said they didThe review for PMI was suppose to be completed by February 5th so I called today (February 6) to check the status and the lady tells me they didn't receive anything from meNow it is past my due date and can't pay the full bill that shows my PMII was told to fax in the letter again and it will take another business to open the ticket and do the review aga
Where do I begin? So many issuesMost recently my short sale paperwork was keyed in wrong which stopped the selling of my propertySLS has consistently failed to do their jobs I had to redo my paperwork on 7/22/because even though they could see their error, they would not fix itNew paperwork was added to the short sale with zero communication which caused the sale not to closeI called 8/4/to find out where the short sale wasSupposedly last week it was at the underwriterThis week the short sale was denied due to 'missing' paperworkAll paperwork was accounted for last week thoughThere was an appraisal done with lots of errors that effected the price of the houseThey refused to correct the price even with complete documentationSLS is doing everything possible to keep this property from sellingThey won't return calls, they make up new forms to be filled out, and they've dropped the ball on offers so far
I called and made arrangements with a representative at 5:30pm and when I called back with my checking account information I was told there were not record of the arrangement They were rude and vering uncaring Nasty attitudes and said no manager was available
Our Mortgage Loan servicing Company, Specialized Loan Servicing, misapplied payments and mislead my Wife, myself and my Attorney as to when payments were due causing us to skip months and then reporting us delinquent
My Wife and I had to file Chapter bankruptcy in 4/due to unemployment and under employment in order to settle our credit card debt and prevent us from going into foreclosureShortly thereafter, our 2nd mortgage was transferred from *** *** to Specialized Loan Servicing in 4/ Prior to that we were on auto withdrawal Bi-weekly payment program designed to pay off our mortgage sooner by applying extra payments to the principal
When SLS acquired the loan and we had contacted them about whether they offered a Bi-weekly payment program they said that they did not but allowed us to continue with this previous arrangement even though they did not have the capacity to service my loan in that mannerMoreover, when in Bankruptcy, they did not state tha
My loan converts from an interest only loan in a few month to a interest and principle loanI have called and told them I want the loan to convert despite the payment amount being times what I currently pay
Despite telling them I have been served papers by a human and continue to receive mail from them asking me if I want to accept an opportunity to continue my Interest only loanI consider this harassment
Unfortunately, SLS bought my loanI called multiple times over the days they stated they had to get my loan info into the system and they always reported no record of itFinally at around days it showed up and I started getting letters with late feesI've only had them for months and, as is frequently the case with them, their website is down again todayIts the first of the month when everyone is paying their loans and I have no doubts that it is an intentional act by the company to prevent payments to make more moneyI'm seriously considering losing money and refinancing before they really cost us a lot of moneyHorrible horrible companyI am hopeful a class action or government actions will take them out
Our mortgage was sold to Specialized Loan Servicing year ago and it has been the most frustrating experience of the mortgage companies I have worked with over the last years Their customer service, web-site, and procedures are completely archaic Their customer service reps can't perform anything more than step processing If another step is required, they have to "make a request" which can take up to weeks to process In this day and age, this is completely unreasonable SLS has yet to allocate funds in the correct manner now going on days phone calls If you have a choice never do business with this company
My mortgage was transferred from WELLS FARGO near the end of to Specialized Loan ServicingAs of today August 17, this business website has been a nightmare to make the mortgage payment and additional principalI love to paid my mortgage to days before the due dateI have been told by several representatives I can call to make payments over the telephone prior to the due date without any chargesIt has been no problems before until today August 21, when I called to make my mortgage payment and an additional principal payment which is not listed on their websiteI wanted my payment to be today's date 08-21-for due date 09-01-.A representative wanted to charge me $I requested to speak to a supervisor and he asked me why I want to speak to a supervisorI said let me speak to a supervisor and he said hold onHis supervisor Ms*** id# *** came to telephone and instructed me to go to the websiteI told her the website doesn't accept additional principal paymentShe told me the website will be fixed the next couple monthsThis company is a nightmare from to August 21, does not have a decent websiteShe wanted me to believe that my additional principal will be creditedWhy a company has a supervisor that cannot accept early mortgage payment from a customerWhat a shame!
Every month since SLS bought my home loan from *** ***, they have managed to place $fees on my bill
When you make a partial payment - even over the amount, they place it in a "suspense account" until the full monthly amount is paid - even if it is an overpayment - instead of paying that towards the principal balance
They also place a $charge on your account if you pay less than the full monthly amount - even if you pay the full amount before the grace period
I spoke with a guy named Imon (badge number ***) He would not give me his last name and only tried to confuse me When I asked for a supervisor, I got some woman named Bridgett - again she would not give her last name but her badge number is *** She stated out argueing with me and told me I did not ask for the principal payment, escrow and fee breakdown - Which I CLEARLY did no less than three times (Please review the recording of the call placed on about 6:pm)
She got irate when I called
Business is not canceling pmi on mortgage I returned signed release for a home appraisal and has scheduled one When I called customer service they said they didn't receive the release and would send me new forms I havn't received new forms I've also faxed request for the forms I havn't received responces to the faxes This has been going on for days
*** recently took over my mortgage that I have had for over yearsALL payments have been made timely in the pastThey have sent letters indicating my mortgage is past due and they are invoking a penaltyI have called and they said that they made a mistake, however, they continue to send letters showing my payment is late
The payment was made electronically and my bank shows the payment was made on June 14, prior to the actual due date
I own a house in NJ and my loan was held by DitechIt was transferred to them this year and since then it has been nothing but troubleI've enrolled in "automatic" payment at least timesToday (14th of the month) I received a phone call saying my bill was not paidWent though my files and found the letter saying that my auto-pay will be on the 5th of the monthHow incompetent are these people? Is legalized cannabis in Colorado the reason for getting it all wrong? And everything you read here about the phone service is true - you can not get through to them!
Specialized Loan Servicing LLC, after repeated request to stop & close my escrow and send me all monies due ($523.15), fail to do so and then took my escrow and applied it to the sale of the home *** *** *** *** *** ** *** (my loan number was ***) for the said property Instead of sending my monies (from the escrow acct) to me as the other companies have in the past with transfer to transfer of the loan being paid off to me or over to the new mortgageeThey misappropriated my funds toward the sale of my house without my permission and notifying meI had been calling them for over months to return the monies in my escrow to me and upon a phone call today (5/21/at 12pm-1:55p) I was told by the first rep my monies (escrow) went toward the interest on the accountThe second person name was Seth, who informed me my monies (escrow) went toward the principal of the loanAfter about an hour holding to get to a supervisor who finally (approxminutes) told me
*** *** sold my mortgage to specialized loan servicing LLC in February
I have been requesting a monthly detailed statement since the conversion to no avail!
I cannot pay my mortgage without it! Also, the statement should include; escrow, previous payments, confirmation of property taxes paid, homeowners insurance etc
I am promised on every call that I will receive such statementTo date, I have notThus, I have to call in to make my payment and they expect me to pay a $fee!
I have escalated this issue to management several times and am at a loss
I am presently in a dispute with SLS over removal of *** insurance on my mortgage loan which they service
I contacted SLS twice earlier this year (March, and July) to inquire about the *** review, and two representatives informed me that I needed to fax my request to remove *** along with supporting documentation such as a new Appraisal on the home value After the second representative in July confirmed the first representatives information, I had my home appraised (out of pocket cost $450) and submitted my request and the supporting document It was my understanding based on the information provided by two SLS representatives that this action satisfied their requirement
In August, SLS informed me that my request was denied because their chosen Assessor had not performed the appraisal This requirement was never explained to me I phoned a third representative, and explained that had the requirements been outlined for me, I would have gladly followed them Said requir
Specialized Loan Servicing LLC (SLS) owns my home mortgage, my account is an escrow accountI received an updated escrow analysis (dated 3/26/18) in early April 2018, it indicated that my escrow account was in the negative (-$1232.47) and SLS was requiring I pay a lump sum ($3046.24) into my escrow account to bring my account up to the minimum balance required based of my new escrow analysisThey also indicated that they were increasing my monthly mortgage payment to cover the newly determined escrow requirementsThe immediate payment and increased monthly payments equated to a new mortgage payment more than double what I had previously been paying (from $630.52/moto $1292.43/mo.)Knowing that there had to be an error I did some further research, I discovered that the new escrow analysis had my property taxes listed as $per year, but the property tax bill I received from the town (and had previously faxed to SLS) showed that my taxes were $per yearI contacted