Specialized loan servicing bought my mortgage from *** *** and it has been increasingly difficult to deal with this companyMy online account has been suspended and I can’t get online to make my payments, their customer service department does not answer the phone After going through their automated phone system and navigating through their difficult and non-consumer friendly system the robot told me they were having technical difficulties and then hung up on me this has been three times now and I just want to pay my mortgage yet they are making it very difficult for me to do so ever since they bought out my mortgage
My main concern is the company trying to charge me late fees or for closing on my property even though I am doing everything I can to make my payment to a company that seems like they don’t want it
SLS is my new loan servicing company and they have not corrected my account after multiple attempts on my part They have doubled my mortgage payment by adding an additional $to my monthly mortgage for insurance and taxes that I pay direct to my insurance company and to the tax assessors office They have verified with me that they have the documentation that shows that I pay my insurance direct but they still have not corrected They are "looking" into it and each time I call they add an additional - days until they can research and correct I was told that if I do not pay this new amount I will be in default My mortgage documents clearly show I do not escrow taxes or insurance with the exception of flood insurance of $per month
SLS- Extremely poor/rude/dishonest companyAdds "unexplainable" (thousands and thousands of $$- in our case- over $20,yes- $20,000) fees no one can explain, changes interest rate etc., after months and months of complaints filed with them, CFPB, Attorney Gen., etc., --- they will "write-off" the fees, --- what is there to write-off if these fees were unexplainable and fraudalent to begin with,,, nightmare of a companySTAY AWAY
We have a 2nd Mortgage which apparently changed hands a couple of times and ended up with SLSIn my of last year my 2nd suddenly shot up from a little over dollars a month to over dollars a month I asked for an explanation and they said my 2nd was previously Interest only for the first part of the loan, something neither my wife nor I remember agreeing to I retired in and was comfortable until this happened, so now between my first and second I am paying almost a month for my home! I started the process of trying to work with SLS over a year ago and in this time have only spoken to one person who seemed to be concerned about my issue, everyone else speaks to you in a condescending manner and in a rude tone I am trying to get a remodification on my 2nd as we are living extremely tight as my daughter and grandson have moved back in with us after relocating from Michigan The past two weeks have been unbearable and highly stressed in my household, I rejoined th
Where do I begin? So many issuesMost recently my short sale paperwork was keyed in wrong which stopped the selling of my propertySLS has consistently failed to do their jobs I had to redo my paperwork on 7/22/because even though they could see their error, they would not fix itNew paperwork was added to the short sale with zero communication which caused the sale not to closeI called 8/4/to find out where the short sale wasSupposedly last week it was at the underwriterThis week the short sale was denied due to 'missing' paperworkAll paperwork was accounted for last week thoughThere was an appraisal done with lots of errors that effected the price of the houseThey refused to correct the price even with complete documentationSLS is doing everything possible to keep this property from sellingThey won't return calls, they make up new forms to be filled out, and they've dropped the ball on offers so far
Our Mortgage Loan servicing Company, Specialized Loan Servicing, misapplied payments and mislead my Wife, myself and my Attorney as to when payments were due causing us to skip months and then reporting us delinquent
My Wife and I had to file Chapter bankruptcy in 4/due to unemployment and under employment in order to settle our credit card debt and prevent us from going into foreclosureShortly thereafter, our 2nd mortgage was transferred from *** *** to Specialized Loan Servicing in 4/ Prior to that we were on auto withdrawal Bi-weekly payment program designed to pay off our mortgage sooner by applying extra payments to the principal
When SLS acquired the loan and we had contacted them about whether they offered a Bi-weekly payment program they said that they did not but allowed us to continue with this previous arrangement even though they did not have the capacity to service my loan in that mannerMoreover, when in Bankruptcy, they did not state tha
My loan converts from an interest only loan in a few month to a interest and principle loanI have called and told them I want the loan to convert despite the payment amount being times what I currently pay
Despite telling them I have been served papers by a human and continue to receive mail from them asking me if I want to accept an opportunity to continue my Interest only loanI consider this harassment
My home loan got transferred to this company at the beginning of JanuaryI was in the process of getting my PMI canceled through my previous lender and was approved January 3rdI called this company to make sure they got all the documents to confirm it was going to be taken off my billI then received a statement from this company for the full amount I was payingI called back to see what the issue was and they said they received no confirmation from the previous lenderThey told me send them the confirmation letter so I faxed and emailed itI called days later to confirm they received it and the gentleman said they didThe review for PMI was suppose to be completed by February 5th so I called today (February 6) to check the status and the lady tells me they didn't receive anything from meNow it is past my due date and can't pay the full bill that shows my PMII was told to fax in the letter again and it will take another business to open the ticket and do the review aga
Every month since SLS bought my home loan from *** ***, they have managed to place $fees on my bill
When you make a partial payment - even over the amount, they place it in a "suspense account" until the full monthly amount is paid - even if it is an overpayment - instead of paying that towards the principal balance
They also place a $charge on your account if you pay less than the full monthly amount - even if you pay the full amount before the grace period
I spoke with a guy named Imon (badge number ***) He would not give me his last name and only tried to confuse me When I asked for a supervisor, I got some woman named Bridgett - again she would not give her last name but her badge number is *** She stated out argueing with me and told me I did not ask for the principal payment, escrow and fee breakdown - Which I CLEARLY did no less than three times (Please review the recording of the call placed on about 6:pm)
She got irate when I called
Unfortunately, SLS bought my loanI called multiple times over the days they stated they had to get my loan info into the system and they always reported no record of itFinally at around days it showed up and I started getting letters with late feesI've only had them for months and, as is frequently the case with them, their website is down again todayIts the first of the month when everyone is paying their loans and I have no doubts that it is an intentional act by the company to prevent payments to make more moneyI'm seriously considering losing money and refinancing before they really cost us a lot of moneyHorrible horrible companyI am hopeful a class action or government actions will take them out
My mortgage was transferred from WELLS FARGO near the end of to Specialized Loan ServicingAs of today August 17, this business website has been a nightmare to make the mortgage payment and additional principalI love to paid my mortgage to days before the due dateI have been told by several representatives I can call to make payments over the telephone prior to the due date without any chargesIt has been no problems before until today August 21, when I called to make my mortgage payment and an additional principal payment which is not listed on their websiteI wanted my payment to be today's date 08-21-for due date 09-01-.A representative wanted to charge me $I requested to speak to a supervisor and he asked me why I want to speak to a supervisorI said let me speak to a supervisor and he said hold onHis supervisor Ms*** id# *** came to telephone and instructed me to go to the websiteI told her the website doesn't accept additional principal paymentShe told me the website will be fixed the next couple monthsThis company is a nightmare from to August 21, does not have a decent websiteShe wanted me to believe that my additional principal will be creditedWhy a company has a supervisor that cannot accept early mortgage payment from a customerWhat a shame!
I called and made arrangements with a representative at 5:30pm and when I called back with my checking account information I was told there were not record of the arrangement They were rude and vering uncaring Nasty attitudes and said no manager was available
Our mortgage was sold to Specialized Loan Servicing year ago and it has been the most frustrating experience of the mortgage companies I have worked with over the last years Their customer service, web-site, and procedures are completely archaic Their customer service reps can't perform anything more than step processing If another step is required, they have to "make a request" which can take up to weeks to process In this day and age, this is completely unreasonable SLS has yet to allocate funds in the correct manner now going on days phone calls If you have a choice never do business with this company
*** *** sold my mortgage to specialized loan servicing LLC in February
I have been requesting a monthly detailed statement since the conversion to no avail!
I cannot pay my mortgage without it! Also, the statement should include; escrow, previous payments, confirmation of property taxes paid, homeowners insurance etc
I am promised on every call that I will receive such statementTo date, I have notThus, I have to call in to make my payment and they expect me to pay a $fee!
I have escalated this issue to management several times and am at a loss
My loan was taken over by SLS 9/It has been a nightmare ever sinceI have made every payment on time yet get a collection letter at the end of the month because they have not gotten my paymentsI asked for help from my personal credit union as the bill was sent ACH transaction from themThey contacted SLS on my behalf with the tracking numbers and other pertinent information but they still did not acknkowledge my paymentI was told I must make another payment to them to stay in good standingI then made a direct payment to them It took them until November to find my september payment to refund to meForward to October same exact story November same storyI have been requesting my payment from novto be refunded to me for weeksEvery week contacting the Executive Service department and NO one following through with their attempts to help meThey give you the run around and act so concerned by NO one follows throughThey promise to have the problem expedited and
Specialized Loan Servicing LLC, after repeated request to stop & close my escrow and send me all monies due ($523.15), fail to do so and then took my escrow and applied it to the sale of the home *** *** *** *** *** ** *** (my loan number was ***) for the said property Instead of sending my monies (from the escrow acct) to me as the other companies have in the past with transfer to transfer of the loan being paid off to me or over to the new mortgageeThey misappropriated my funds toward the sale of my house without my permission and notifying meI had been calling them for over months to return the monies in my escrow to me and upon a phone call today (5/21/at 12pm-1:55p) I was told by the first rep my monies (escrow) went toward the interest on the accountThe second person name was Seth, who informed me my monies (escrow) went toward the principal of the loanAfter about an hour holding to get to a supervisor who finally (approxminutes) told me
Good morning,
I am very upset that this is taking so long and that I cannot reach my point of contact Every time I call, I have to speak to someone else and even if I leave a message, I do not seem to get any response I submitted multiple packages for this loan modification application and provided all information needed I wasn’t sure on some of the paperwork so I filled out multiple copies different ways just to make sure application would be accepted I waited days and I noticed that underwriting took every day that they could before providing me an answer that some of the documents submitted weren’t good enough There was a mailed package and emails sent with follow up information It seems my point of contact didn’t make sure everything was together for the package to go to underwriting I would like to request a new point of contact
At this point, I have been told that my current pay stubs weren’t recent enough, which makes no sense because I printed three mo
I closed on my prior home on May 9, SLS produced a copy of the payoff of my loan to my title companyAt closing, my loan was paid in full(I have a copy of the payoff and the settlement documents that show this)At that time I had over $2,in my escrow accountTaxes were not yet dueI should received all of my escrow, minus a small amount for interest, which was about $per day for the days in MayI never received my check, so I contacted SLSI also received a statement that I would be receiving only $because almost $1,was deducted for some unknown reasonSLS told me that $was used to pay off my loan! The customer service woman was incredibly rude and just kept yelling at me to contact my title companyShe also informed me that my check for $had been returned to them and canceled even though SLS had my correct new addressI called a few weeks later and spoke to another agent who was much more polite, but also would not connect me with a supervis
I am requesting a financial assistance with my mortgage I have turned in all requested documents When I call to find out the status of my workout program each agent tell's me that it's in underwriting It seems as if they are stalling to increase the amount owed so they can deny a workout resolution
*** recently took over my mortgage that I have had for over yearsALL payments have been made timely in the pastThey have sent letters indicating my mortgage is past due and they are invoking a penaltyI have called and they said that they made a mistake, however, they continue to send letters showing my payment is late
The payment was made electronically and my bank shows the payment was made on June 14, prior to the actual due date
Specialized loan servicing bought my mortgage from *** *** and it has been increasingly difficult to deal with this companyMy online account has been suspended and I can’t get online to make my payments, their customer service department does not answer the phone After going through their automated phone system and navigating through their difficult and non-consumer friendly system the robot told me they were having technical difficulties and then hung up on me this has been three times now and I just want to pay my mortgage yet they are making it very difficult for me to do so ever since they bought out my mortgage
My main concern is the company trying to charge me late fees or for closing on my property even though I am doing everything I can to make my payment to a company that seems like they don’t want it
SLS is my new loan servicing company and they have not corrected my account after multiple attempts on my part They have doubled my mortgage payment by adding an additional $to my monthly mortgage for insurance and taxes that I pay direct to my insurance company and to the tax assessors office They have verified with me that they have the documentation that shows that I pay my insurance direct but they still have not corrected They are "looking" into it and each time I call they add an additional - days until they can research and correct I was told that if I do not pay this new amount I will be in default My mortgage documents clearly show I do not escrow taxes or insurance with the exception of flood insurance of $per month
SLS- Extremely poor/rude/dishonest companyAdds "unexplainable" (thousands and thousands of $$- in our case- over $20,yes- $20,000) fees no one can explain, changes interest rate etc., after months and months of complaints filed with them, CFPB, Attorney Gen., etc., --- they will "write-off" the fees, --- what is there to write-off if these fees were unexplainable and fraudalent to begin with,,, nightmare of a companySTAY AWAY
We have a 2nd Mortgage which apparently changed hands a couple of times and ended up with SLSIn my of last year my 2nd suddenly shot up from a little over dollars a month to over dollars a month I asked for an explanation and they said my 2nd was previously Interest only for the first part of the loan, something neither my wife nor I remember agreeing to I retired in and was comfortable until this happened, so now between my first and second I am paying almost a month for my home! I started the process of trying to work with SLS over a year ago and in this time have only spoken to one person who seemed to be concerned about my issue, everyone else speaks to you in a condescending manner and in a rude tone I am trying to get a remodification on my 2nd as we are living extremely tight as my daughter and grandson have moved back in with us after relocating from Michigan The past two weeks have been unbearable and highly stressed in my household, I rejoined th
Where do I begin? So many issuesMost recently my short sale paperwork was keyed in wrong which stopped the selling of my propertySLS has consistently failed to do their jobs I had to redo my paperwork on 7/22/because even though they could see their error, they would not fix itNew paperwork was added to the short sale with zero communication which caused the sale not to closeI called 8/4/to find out where the short sale wasSupposedly last week it was at the underwriterThis week the short sale was denied due to 'missing' paperworkAll paperwork was accounted for last week thoughThere was an appraisal done with lots of errors that effected the price of the houseThey refused to correct the price even with complete documentationSLS is doing everything possible to keep this property from sellingThey won't return calls, they make up new forms to be filled out, and they've dropped the ball on offers so far
Our Mortgage Loan servicing Company, Specialized Loan Servicing, misapplied payments and mislead my Wife, myself and my Attorney as to when payments were due causing us to skip months and then reporting us delinquent
My Wife and I had to file Chapter bankruptcy in 4/due to unemployment and under employment in order to settle our credit card debt and prevent us from going into foreclosureShortly thereafter, our 2nd mortgage was transferred from *** *** to Specialized Loan Servicing in 4/ Prior to that we were on auto withdrawal Bi-weekly payment program designed to pay off our mortgage sooner by applying extra payments to the principal
When SLS acquired the loan and we had contacted them about whether they offered a Bi-weekly payment program they said that they did not but allowed us to continue with this previous arrangement even though they did not have the capacity to service my loan in that mannerMoreover, when in Bankruptcy, they did not state tha
My loan converts from an interest only loan in a few month to a interest and principle loanI have called and told them I want the loan to convert despite the payment amount being times what I currently pay
Despite telling them I have been served papers by a human and continue to receive mail from them asking me if I want to accept an opportunity to continue my Interest only loanI consider this harassment
My home loan got transferred to this company at the beginning of JanuaryI was in the process of getting my PMI canceled through my previous lender and was approved January 3rdI called this company to make sure they got all the documents to confirm it was going to be taken off my billI then received a statement from this company for the full amount I was payingI called back to see what the issue was and they said they received no confirmation from the previous lenderThey told me send them the confirmation letter so I faxed and emailed itI called days later to confirm they received it and the gentleman said they didThe review for PMI was suppose to be completed by February 5th so I called today (February 6) to check the status and the lady tells me they didn't receive anything from meNow it is past my due date and can't pay the full bill that shows my PMII was told to fax in the letter again and it will take another business to open the ticket and do the review aga
Every month since SLS bought my home loan from *** ***, they have managed to place $fees on my bill
When you make a partial payment - even over the amount, they place it in a "suspense account" until the full monthly amount is paid - even if it is an overpayment - instead of paying that towards the principal balance
They also place a $charge on your account if you pay less than the full monthly amount - even if you pay the full amount before the grace period
I spoke with a guy named Imon (badge number ***) He would not give me his last name and only tried to confuse me When I asked for a supervisor, I got some woman named Bridgett - again she would not give her last name but her badge number is *** She stated out argueing with me and told me I did not ask for the principal payment, escrow and fee breakdown - Which I CLEARLY did no less than three times (Please review the recording of the call placed on about 6:pm)
She got irate when I called
Unfortunately, SLS bought my loanI called multiple times over the days they stated they had to get my loan info into the system and they always reported no record of itFinally at around days it showed up and I started getting letters with late feesI've only had them for months and, as is frequently the case with them, their website is down again todayIts the first of the month when everyone is paying their loans and I have no doubts that it is an intentional act by the company to prevent payments to make more moneyI'm seriously considering losing money and refinancing before they really cost us a lot of moneyHorrible horrible companyI am hopeful a class action or government actions will take them out
My mortgage was transferred from WELLS FARGO near the end of to Specialized Loan ServicingAs of today August 17, this business website has been a nightmare to make the mortgage payment and additional principalI love to paid my mortgage to days before the due dateI have been told by several representatives I can call to make payments over the telephone prior to the due date without any chargesIt has been no problems before until today August 21, when I called to make my mortgage payment and an additional principal payment which is not listed on their websiteI wanted my payment to be today's date 08-21-for due date 09-01-.A representative wanted to charge me $I requested to speak to a supervisor and he asked me why I want to speak to a supervisorI said let me speak to a supervisor and he said hold onHis supervisor Ms*** id# *** came to telephone and instructed me to go to the websiteI told her the website doesn't accept additional principal paymentShe told me the website will be fixed the next couple monthsThis company is a nightmare from to August 21, does not have a decent websiteShe wanted me to believe that my additional principal will be creditedWhy a company has a supervisor that cannot accept early mortgage payment from a customerWhat a shame!
I called and made arrangements with a representative at 5:30pm and when I called back with my checking account information I was told there were not record of the arrangement They were rude and vering uncaring Nasty attitudes and said no manager was available
Our mortgage was sold to Specialized Loan Servicing year ago and it has been the most frustrating experience of the mortgage companies I have worked with over the last years Their customer service, web-site, and procedures are completely archaic Their customer service reps can't perform anything more than step processing If another step is required, they have to "make a request" which can take up to weeks to process In this day and age, this is completely unreasonable SLS has yet to allocate funds in the correct manner now going on days phone calls If you have a choice never do business with this company
*** *** sold my mortgage to specialized loan servicing LLC in February
I have been requesting a monthly detailed statement since the conversion to no avail!
I cannot pay my mortgage without it! Also, the statement should include; escrow, previous payments, confirmation of property taxes paid, homeowners insurance etc
I am promised on every call that I will receive such statementTo date, I have notThus, I have to call in to make my payment and they expect me to pay a $fee!
I have escalated this issue to management several times and am at a loss
My loan was taken over by SLS 9/It has been a nightmare ever sinceI have made every payment on time yet get a collection letter at the end of the month because they have not gotten my paymentsI asked for help from my personal credit union as the bill was sent ACH transaction from themThey contacted SLS on my behalf with the tracking numbers and other pertinent information but they still did not acknkowledge my paymentI was told I must make another payment to them to stay in good standingI then made a direct payment to them It took them until November to find my september payment to refund to meForward to October same exact story November same storyI have been requesting my payment from novto be refunded to me for weeksEvery week contacting the Executive Service department and NO one following through with their attempts to help meThey give you the run around and act so concerned by NO one follows throughThey promise to have the problem expedited and
Specialized Loan Servicing LLC, after repeated request to stop & close my escrow and send me all monies due ($523.15), fail to do so and then took my escrow and applied it to the sale of the home *** *** *** *** *** ** *** (my loan number was ***) for the said property Instead of sending my monies (from the escrow acct) to me as the other companies have in the past with transfer to transfer of the loan being paid off to me or over to the new mortgageeThey misappropriated my funds toward the sale of my house without my permission and notifying meI had been calling them for over months to return the monies in my escrow to me and upon a phone call today (5/21/at 12pm-1:55p) I was told by the first rep my monies (escrow) went toward the interest on the accountThe second person name was Seth, who informed me my monies (escrow) went toward the principal of the loanAfter about an hour holding to get to a supervisor who finally (approxminutes) told me
Good morning,
I am very upset that this is taking so long and that I cannot reach my point of contact Every time I call, I have to speak to someone else and even if I leave a message, I do not seem to get any response I submitted multiple packages for this loan modification application and provided all information needed I wasn’t sure on some of the paperwork so I filled out multiple copies different ways just to make sure application would be accepted I waited days and I noticed that underwriting took every day that they could before providing me an answer that some of the documents submitted weren’t good enough There was a mailed package and emails sent with follow up information It seems my point of contact didn’t make sure everything was together for the package to go to underwriting I would like to request a new point of contact
At this point, I have been told that my current pay stubs weren’t recent enough, which makes no sense because I printed three mo
I closed on my prior home on May 9, SLS produced a copy of the payoff of my loan to my title companyAt closing, my loan was paid in full(I have a copy of the payoff and the settlement documents that show this)At that time I had over $2,in my escrow accountTaxes were not yet dueI should received all of my escrow, minus a small amount for interest, which was about $per day for the days in MayI never received my check, so I contacted SLSI also received a statement that I would be receiving only $because almost $1,was deducted for some unknown reasonSLS told me that $was used to pay off my loan! The customer service woman was incredibly rude and just kept yelling at me to contact my title companyShe also informed me that my check for $had been returned to them and canceled even though SLS had my correct new addressI called a few weeks later and spoke to another agent who was much more polite, but also would not connect me with a supervis
I am requesting a financial assistance with my mortgage I have turned in all requested documents When I call to find out the status of my workout program each agent tell's me that it's in underwriting It seems as if they are stalling to increase the amount owed so they can deny a workout resolution
*** recently took over my mortgage that I have had for over yearsALL payments have been made timely in the pastThey have sent letters indicating my mortgage is past due and they are invoking a penaltyI have called and they said that they made a mistake, however, they continue to send letters showing my payment is late
The payment was made electronically and my bank shows the payment was made on June 14, prior to the actual due date