SLS misleads individuals to believe they are helping families through a financial hardship but really all they want is to foreclose on our property and gobble up the equity we have spent years of accruing It is shameless the contract they are pressuring me to sign and return as they will notarize and return (that's a red flag) Its alot of mis-information and/or just missing information I feel stupid for falling for their loan modification scam I'm very alarmed they want me to sign a contract that states that I will not be able to sell my own home That is absurd, I have done my research and understand Truth in Lending act, regulation Z I am very worried for my Community as my Mortgage was sold to this unscrupulous entity after Hurricane Harvey here in Houston, we have suffered enough and will not tolerate these guys taking advantage of our misfortune I was lead to believe that I was putting a few payment on the BACK-End of my mortgage and it was a sort of stimulus for ou
I own a house in NJ and my loan was held by DitechIt was transferred to them this year and since then it has been nothing but troubleI've enrolled in "automatic" payment at least timesToday (14th of the month) I received a phone call saying my bill was not paidWent though my files and found the letter saying that my auto-pay will be on the 5th of the monthHow incompetent are these people? Is legalized cannabis in Colorado the reason for getting it all wrong? And everything you read here about the phone service is true - you can not get through to them!
I October my mortgage {***} turned my account to Specialized Load Servicing [SLS}, I was not notified of this change until February when I received a foreclosure notice, the said I was behind months but I was not, the payments in question were November which I paid to *** and I am not sure what other payment they were referring to so my son sent then a money order in the amount of this should have taken care of this but......and guess what it the monet was not applied to my account and now again they are trying to foreclose on meIn addition they have charged me outrageous fees shcu sending someone to take pictures of my houseI have lived in this house for years and never had a problem like this, I have read several accounts from people, it seems to be their thingI would like my mortgage, credit report and my reputation so that I can find another mortgage holderAnd I want compensation for all the trouble and stress this has caused me and my family
If it is possible, I would give them a negative stars ratingHorrible customer serviceConstantly try to rip you off when you try to pay off your loanTrying to charge me a late payment fee and additional monthly payment when I’m closing on my house and paying off the loan in full prior to the end of the monthI think their business practices need to be evaluated by RESPA
Upon refinancing our home, we were due an escrow reimbursement of over $ The checked was supposedly mailed August 2nd but each time we call, there is a different reason why we don’t have our refundIt has now been the days plus additional which is what they requested that we waitThis unethical and unorganized mortgage company is giving us the run around with the funds that we owed! We have paid on time each month and we never lateThis is not a business practice that a mortgage company should have!
Business is not canceling pmi on mortgage I returned signed release for a home appraisal and has scheduled one When I called customer service they said they didn't receive the release and would send me new forms I havn't received new forms I've also faxed request for the forms I havn't received responces to the faxes This has been going on for days
I am presently in a dispute with SLS over removal of *** insurance on my mortgage loan which they service
I contacted SLS twice earlier this year (March, and July) to inquire about the *** review, and two representatives informed me that I needed to fax my request to remove *** along with supporting documentation such as a new Appraisal on the home value After the second representative in July confirmed the first representatives information, I had my home appraised (out of pocket cost $450) and submitted my request and the supporting document It was my understanding based on the information provided by two SLS representatives that this action satisfied their requirement
In August, SLS informed me that my request was denied because their chosen Assessor had not performed the appraisal This requirement was never explained to me I phoned a third representative, and explained that had the requirements been outlined for me, I would have gladly followed them Said requir
Specialized Loan Servicing LLC (SLS) owns my home mortgage, my account is an escrow accountI received an updated escrow analysis (dated 3/26/18) in early April 2018, it indicated that my escrow account was in the negative (-$1232.47) and SLS was requiring I pay a lump sum ($3046.24) into my escrow account to bring my account up to the minimum balance required based of my new escrow analysisThey also indicated that they were increasing my monthly mortgage payment to cover the newly determined escrow requirementsThe immediate payment and increased monthly payments equated to a new mortgage payment more than double what I had previously been paying (from $630.52/moto $1292.43/mo.)Knowing that there had to be an error I did some further research, I discovered that the new escrow analysis had my property taxes listed as $per year, but the property tax bill I received from the town (and had previously faxed to SLS) showed that my taxes were $per yearI contacted
My property insurance lapsedThe mortgage company put insurance on the property on 1-4-2018, but days later (on 1-24-2018) I went to settlement to sell the propertyThe mortgage company is holding up my closing claiming I need to pay $1,dollars for the entire year of before they will close out the mortgageWhen I was sent the payoff that I requested, which didn't expire until 1-28-2018, there was no insurance indicated that needed to be paidAll of the closing documents have been signed and filed with Delaware CountyCan the mortgage company demand an insurance payment for the entire year of 2018?
oh my gosh!!! I have learned so much today from a rep that was very knowledgeable...our current mortgage holder is sls...chase sold our mortgage to sls...sls after three efforts did do a loan modification...however, I will die before our mortgage would be paid off (thanks to my siblings and a corrupt probate court judge who my siblings knew)...recently we have received more than one offer for a HARP loan...sls does not offer HARP loans...so many financial issues to understand...originator, investor, provider, servicer
This company is servicing my mortgageThey have helped get me behind will not take any paymentsI am trying to pay to loan off and they will not answer my calls or will they return my callsMy agents name is *** and I have never spoken to himHe is always unavailable to answer my call and will not call backI have a lawyer trying to get a payoff so I can close and they will not give me onePlease help
thanks
On January 10th I wired $125,to Specialized Loan Servicing in the manner I was instructed over the phone to make a partial principle payment The wire transfer balance was stated complete and the money moved from my banking account to my home equity account balance as expected The February statement from Specialized Loan Servicing shoes the payment and reduction in principle On February 3rd I received an unexpected wire into my checking account for $125,from a company that was not Specialized Loan Servicing (SLS) On the March SLS statement it showed the $125,added back to my principle and I was charged back interest Since the money did not appear to come from Specialized Loan Servicing it took several months before SLS responded to inform me that *** ***, who returned the money, was their parent company Once I had written confirmation who had sent the money I was comfortable re-wiring the money to SLS and stopping the interest payments on the
My monthly automatic ACH mortgage payment was deducted twice from my checking account on the 3rd and again on the 5th, and caused my account to be overdrawn After long phone calls with customer service, I was told there was a system wide issue and many accounts were affected I did not receive any notification of this issue I have since cancelled my automatic ACH, as I do not trust the company with my account information and can not be assured this will not happen again Very poor customer service, there should be a zero star option
(I have owned my home since April 2004.) My loan was sold/transferred from *** *** Coto Specialized Loan Servicing in I have asked several times for a monthly statement which they refused to send to meThe extremely rude customer service representatives have informed me that due to my bankruptcy, Monthly statements are not generated and mailed out nor are they available on their websitePrior to the transfer, *** *** mailed out statements every month and also waived the late fees for late payments for clients with BankruptciesI asked Specialized Loan Servicing if they can work with me to waive late fees until my loan is current and I've been told that they never allow thatFor the first time in years, I received a monthly statement dated 5/17/It reflects different amounts due for the monthly paymentI rarely call in, because the reps that answer the phone are unhelpful and extremely unfriendly I called on 6/1/and spoke to diff
complaint also includes, customer service issue and harassment This company failed to apply my mortgage payment correctly in August which resulted in harassing phone calls up to times a day and late charges I would speak to multiple individuals in the morning, then receive phone calls all day stating that I need to make my loan current I would get conflicting responses from each person I would talk to so I never knew if I was being told the truth I was told that my loan would be corrected by the end of business that day (i.e., the first time I was told that was August 16) and yet it was not It was not fixed until August 31!! I am waiting to see if they reported this to the credit bureaus, in which case, would be lying on official documents I asked for the corporate office phone number on September and was told there is no number to be provided The representative was filing a complaint for me within the company that day for a call back, yet, as of September 12, no call
in August my loan was sold from *** to SLS after my monthly payment was automatically pulled from my account, however when my account was sold to SLS this payment was sent over as principalI found this out at the start of October when I received my first pieces mail form them which were foreclosing papers, I called paid for the month of September and OctoberI was told that the problem was fixed and my automatic paymentThe problem continued throughout November once again I was told the problem was fixed, and in the month of December my auto payment would kick in, once again it did notThis time they said that they need prof of payment, so I sent a screen shot of my bank statement (Dec5)At the start of January 2018, same problem continuedI try to change my tactics and do communication strictly threw emails, however I never received a real response only conformation emailI called again talk to an agent, she said for me to resend the information, and told her I was
I just learned my mortgage was sold to this company, the phone number 720-241-is a regular number, no one is answering and there is no recordingDoes not seem professionalThe number is strange, it pushes the Spanish language a lot, options to hear recording in English is limited, not sure what the demographic is but strange for what should be a U.Smortgage companyIt keeps routing you so you cannot connect with a personFinally got a recording on the number, they keep regular weekday only hoursAgain, strange for a mortgage servicing company very unprofessional not to be available when their population is
I paid off this mortgage loan in April and was told by them that my balance due was I paid the $ The service rep also told me that would receive a monthly statement still requesting my monthly payment for about two months but I could ignore them Then In June I received another bill from them stating I owed them $ I called them and they told me I had to request a "payoff amount" They said they couldn't tell me any amounts over the phone and I would receive the payoff amount by mail in 8-days I never received anything I called again requesting they close my account and the service rep said the account would be closed and I would receive a letter in the mail stating the account is closed I called again and then was told the "payoff letter" was sent to me on July 13, and the pay off amount is $ I asked where the interest came from since the principal has been zero since April and they could not provide me an answer They are continuing to ch
Absolute garbage - originally had wrong parcel number for property tax almost 10X the amount, called 4/10/to update and they stated they would update, re-escrow the account and request refund...it is now 7/19/and now another mystery property tax amount is appearing online...not my amount...for the 3rd timeNo re-escrow, no refund, nobody has any information other than they will "submit a ticket to perform research"
My mortgage was previously through ***On 9/29/17, they sent me a letter that effective 10/16/my mortgage loan was being transferred to Specialized Loan Servicing LLC*** gave the new address and a telephone number for Specialized Loan Servicing LLCI have never received a statement from Specialized Loan ServicingI have no idea what my loan or account number isI have sent my last payments thru *** *** ***I can't pay online because I don't have an account/loan number
I have called the Customer Service number (800-315-4757) but can never get through to speak to anyone
I have no idea what is going on with my account
SLS misleads individuals to believe they are helping families through a financial hardship but really all they want is to foreclose on our property and gobble up the equity we have spent years of accruing It is shameless the contract they are pressuring me to sign and return as they will notarize and return (that's a red flag) Its alot of mis-information and/or just missing information I feel stupid for falling for their loan modification scam I'm very alarmed they want me to sign a contract that states that I will not be able to sell my own home That is absurd, I have done my research and understand Truth in Lending act, regulation Z I am very worried for my Community as my Mortgage was sold to this unscrupulous entity after Hurricane Harvey here in Houston, we have suffered enough and will not tolerate these guys taking advantage of our misfortune I was lead to believe that I was putting a few payment on the BACK-End of my mortgage and it was a sort of stimulus for ou
I own a house in NJ and my loan was held by DitechIt was transferred to them this year and since then it has been nothing but troubleI've enrolled in "automatic" payment at least timesToday (14th of the month) I received a phone call saying my bill was not paidWent though my files and found the letter saying that my auto-pay will be on the 5th of the monthHow incompetent are these people? Is legalized cannabis in Colorado the reason for getting it all wrong? And everything you read here about the phone service is true - you can not get through to them!
I October my mortgage {***} turned my account to Specialized Load Servicing [SLS}, I was not notified of this change until February when I received a foreclosure notice, the said I was behind months but I was not, the payments in question were November which I paid to *** and I am not sure what other payment they were referring to so my son sent then a money order in the amount of this should have taken care of this but......and guess what it the monet was not applied to my account and now again they are trying to foreclose on meIn addition they have charged me outrageous fees shcu sending someone to take pictures of my houseI have lived in this house for years and never had a problem like this, I have read several accounts from people, it seems to be their thingI would like my mortgage, credit report and my reputation so that I can find another mortgage holderAnd I want compensation for all the trouble and stress this has caused me and my family
If it is possible, I would give them a negative stars ratingHorrible customer serviceConstantly try to rip you off when you try to pay off your loanTrying to charge me a late payment fee and additional monthly payment when I’m closing on my house and paying off the loan in full prior to the end of the monthI think their business practices need to be evaluated by RESPA
Upon refinancing our home, we were due an escrow reimbursement of over $ The checked was supposedly mailed August 2nd but each time we call, there is a different reason why we don’t have our refundIt has now been the days plus additional which is what they requested that we waitThis unethical and unorganized mortgage company is giving us the run around with the funds that we owed! We have paid on time each month and we never lateThis is not a business practice that a mortgage company should have!
Business is not canceling pmi on mortgage I returned signed release for a home appraisal and has scheduled one When I called customer service they said they didn't receive the release and would send me new forms I havn't received new forms I've also faxed request for the forms I havn't received responces to the faxes This has been going on for days
I am presently in a dispute with SLS over removal of *** insurance on my mortgage loan which they service
I contacted SLS twice earlier this year (March, and July) to inquire about the *** review, and two representatives informed me that I needed to fax my request to remove *** along with supporting documentation such as a new Appraisal on the home value After the second representative in July confirmed the first representatives information, I had my home appraised (out of pocket cost $450) and submitted my request and the supporting document It was my understanding based on the information provided by two SLS representatives that this action satisfied their requirement
In August, SLS informed me that my request was denied because their chosen Assessor had not performed the appraisal This requirement was never explained to me I phoned a third representative, and explained that had the requirements been outlined for me, I would have gladly followed them Said requir
Specialized Loan Servicing LLC (SLS) owns my home mortgage, my account is an escrow accountI received an updated escrow analysis (dated 3/26/18) in early April 2018, it indicated that my escrow account was in the negative (-$1232.47) and SLS was requiring I pay a lump sum ($3046.24) into my escrow account to bring my account up to the minimum balance required based of my new escrow analysisThey also indicated that they were increasing my monthly mortgage payment to cover the newly determined escrow requirementsThe immediate payment and increased monthly payments equated to a new mortgage payment more than double what I had previously been paying (from $630.52/moto $1292.43/mo.)Knowing that there had to be an error I did some further research, I discovered that the new escrow analysis had my property taxes listed as $per year, but the property tax bill I received from the town (and had previously faxed to SLS) showed that my taxes were $per yearI contacted
My property insurance lapsedThe mortgage company put insurance on the property on 1-4-2018, but days later (on 1-24-2018) I went to settlement to sell the propertyThe mortgage company is holding up my closing claiming I need to pay $1,dollars for the entire year of before they will close out the mortgageWhen I was sent the payoff that I requested, which didn't expire until 1-28-2018, there was no insurance indicated that needed to be paidAll of the closing documents have been signed and filed with Delaware CountyCan the mortgage company demand an insurance payment for the entire year of 2018?
oh my gosh!!! I have learned so much today from a rep that was very knowledgeable...our current mortgage holder is sls...chase sold our mortgage to sls...sls after three efforts did do a loan modification...however, I will die before our mortgage would be paid off (thanks to my siblings and a corrupt probate court judge who my siblings knew)...recently we have received more than one offer for a HARP loan...sls does not offer HARP loans...so many financial issues to understand...originator, investor, provider, servicer
This company is servicing my mortgageThey have helped get me behind will not take any paymentsI am trying to pay to loan off and they will not answer my calls or will they return my callsMy agents name is *** and I have never spoken to himHe is always unavailable to answer my call and will not call backI have a lawyer trying to get a payoff so I can close and they will not give me onePlease help
thanks
On January 10th I wired $125,to Specialized Loan Servicing in the manner I was instructed over the phone to make a partial principle payment The wire transfer balance was stated complete and the money moved from my banking account to my home equity account balance as expected The February statement from Specialized Loan Servicing shoes the payment and reduction in principle On February 3rd I received an unexpected wire into my checking account for $125,from a company that was not Specialized Loan Servicing (SLS) On the March SLS statement it showed the $125,added back to my principle and I was charged back interest Since the money did not appear to come from Specialized Loan Servicing it took several months before SLS responded to inform me that *** ***, who returned the money, was their parent company Once I had written confirmation who had sent the money I was comfortable re-wiring the money to SLS and stopping the interest payments on the
My monthly automatic ACH mortgage payment was deducted twice from my checking account on the 3rd and again on the 5th, and caused my account to be overdrawn After long phone calls with customer service, I was told there was a system wide issue and many accounts were affected I did not receive any notification of this issue I have since cancelled my automatic ACH, as I do not trust the company with my account information and can not be assured this will not happen again Very poor customer service, there should be a zero star option
(I have owned my home since April 2004.) My loan was sold/transferred from *** *** Coto Specialized Loan Servicing in I have asked several times for a monthly statement which they refused to send to meThe extremely rude customer service representatives have informed me that due to my bankruptcy, Monthly statements are not generated and mailed out nor are they available on their websitePrior to the transfer, *** *** mailed out statements every month and also waived the late fees for late payments for clients with BankruptciesI asked Specialized Loan Servicing if they can work with me to waive late fees until my loan is current and I've been told that they never allow thatFor the first time in years, I received a monthly statement dated 5/17/It reflects different amounts due for the monthly paymentI rarely call in, because the reps that answer the phone are unhelpful and extremely unfriendly I called on 6/1/and spoke to diff
complaint also includes, customer service issue and harassment This company failed to apply my mortgage payment correctly in August which resulted in harassing phone calls up to times a day and late charges I would speak to multiple individuals in the morning, then receive phone calls all day stating that I need to make my loan current I would get conflicting responses from each person I would talk to so I never knew if I was being told the truth I was told that my loan would be corrected by the end of business that day (i.e., the first time I was told that was August 16) and yet it was not It was not fixed until August 31!! I am waiting to see if they reported this to the credit bureaus, in which case, would be lying on official documents I asked for the corporate office phone number on September and was told there is no number to be provided The representative was filing a complaint for me within the company that day for a call back, yet, as of September 12, no call
in August my loan was sold from *** to SLS after my monthly payment was automatically pulled from my account, however when my account was sold to SLS this payment was sent over as principalI found this out at the start of October when I received my first pieces mail form them which were foreclosing papers, I called paid for the month of September and OctoberI was told that the problem was fixed and my automatic paymentThe problem continued throughout November once again I was told the problem was fixed, and in the month of December my auto payment would kick in, once again it did notThis time they said that they need prof of payment, so I sent a screen shot of my bank statement (Dec5)At the start of January 2018, same problem continuedI try to change my tactics and do communication strictly threw emails, however I never received a real response only conformation emailI called again talk to an agent, she said for me to resend the information, and told her I was
I just learned my mortgage was sold to this company, the phone number 720-241-is a regular number, no one is answering and there is no recordingDoes not seem professionalThe number is strange, it pushes the Spanish language a lot, options to hear recording in English is limited, not sure what the demographic is but strange for what should be a U.Smortgage companyIt keeps routing you so you cannot connect with a personFinally got a recording on the number, they keep regular weekday only hoursAgain, strange for a mortgage servicing company very unprofessional not to be available when their population is
I paid off this mortgage loan in April and was told by them that my balance due was I paid the $ The service rep also told me that would receive a monthly statement still requesting my monthly payment for about two months but I could ignore them Then In June I received another bill from them stating I owed them $ I called them and they told me I had to request a "payoff amount" They said they couldn't tell me any amounts over the phone and I would receive the payoff amount by mail in 8-days I never received anything I called again requesting they close my account and the service rep said the account would be closed and I would receive a letter in the mail stating the account is closed I called again and then was told the "payoff letter" was sent to me on July 13, and the pay off amount is $ I asked where the interest came from since the principal has been zero since April and they could not provide me an answer They are continuing to ch
Absolute garbage - originally had wrong parcel number for property tax almost 10X the amount, called 4/10/to update and they stated they would update, re-escrow the account and request refund...it is now 7/19/and now another mystery property tax amount is appearing online...not my amount...for the 3rd timeNo re-escrow, no refund, nobody has any information other than they will "submit a ticket to perform research"
My mortgage was previously through ***On 9/29/17, they sent me a letter that effective 10/16/my mortgage loan was being transferred to Specialized Loan Servicing LLC*** gave the new address and a telephone number for Specialized Loan Servicing LLCI have never received a statement from Specialized Loan ServicingI have no idea what my loan or account number isI have sent my last payments thru *** *** ***I can't pay online because I don't have an account/loan number
I have called the Customer Service number (800-315-4757) but can never get through to speak to anyone
I have no idea what is going on with my account