My mortgage was transferred to SLS a couple of months agoDuring the "welcome call" I advised them my refinance was set up to have the taxes paid semi-annually per the tax bill provided to lenderThey assured me this would be notedThen I got the escrow analysis letter saying that I was shortThen a lady in the tax department told me my PITI wouldn't change if they updated itExcuse me? If you're trying to collect $3k versus the $due in January there is a difference! Then she handed me back to the customer service department to help me with my escrowsThey sent me back to the tax department and I spoke with someone more helpful, attentive and who wasn't dismissive at allYet my account still shows my taxes are due annually and I haven't heard anything from the escalation request that was submittedAfter reading the reviews I'm not even sure my taxes will be paid on timeDuring the "welcome call" and a subsequent call I was told I could also pay my mortgage bi-weekly via bill payThis also was not correctIf the full payment isn't received they will apply it to the principal only and it will not reflect a mortgage payment was madeI've had to have them correct my mortgage payments both times they were sent
In my experience, this company uses practices of a lowly collection agency One of my lenders apparently switched to the SLS this month in order to process their payments through them Being a good citizen that I am, I called them to ensure that during the switch no payments were missed I told them that this month's payment was mailed to them in response to a notification letter from SLS The customer service rep suggested that I created an automatic draft, which I did He said that the first withdrawal will be done on Apr and offered to have the March withdrawal to be set up as a time deal I explicitly inquired twice that the March withdrawal won't be made until March and was assured of thatLo and behold, it is February 22, a long way to go before March 1, and I get a notification from my bank that SLS processed my withdrawal now How is this possible?! They specifically assured me that it won't happen until March 1! Why the lie? Thankfully, I don't live from paycheck to paycheck, but many people do Dishonest practices like that make me feel like I am dealing with a hustler on the Strip in ***, not a reputable company
THIS HORRIBLE COMPANY IS JUST A BUNCH OF PSYCHPATHS RUNNING WHAT THE FTC CALLS THE "LAST DOLLAR FRAUD"! THEY PLAN TO TAKE AWAY YOUR LAST DOLLAR AND YOUR HOME THIS COMPANY IS NOT POORLY RUN OR JUST INCOMPETENT IT IS AS WELL RUN AS THE MAFIA THEY ARE A CRIMINALLY MINDED WORKFORCE THAT HAPPILY LIES, CHEATS & STEALS FROM YOU IF YOU WANT TO SUE, YOU'LL HAVE TO STAND IN LINE THEY KEEP SCARING YOU WITH FORECLOSURE HOPING YOU WILL TRY BANKRUPTCY AND THEN THEY WILL GET YOUR HOME GO TO THE FTC'S WEBSITE AND SEARCH FOR THE FORMER COMMISSIONER'S SPEECH IN ON THE LAST DOLLAR FRAUD WE CAN'T GET HELP FROM OUR CURRENT POLITICIANS YOU SIMPLY MUST VOTE THE CURRENT GANG OF THUGS OUT GET A LAWYER GOOD LUCK Revdex.com: This page has SLS and a big A- What is wrong with you? Give SLS the Z- they deserve
I am trying to get caught up on home equity line payments I have fallen behind on my payments I asked them if I could do a payment plan to catch up They said I could if I could make two payments by the end of the month I said I could make one payment and they said that would not work I would like to try and resolve this issue by making a series of payments by October I do not want to lose my house over a second line mortgage
Specialized Loan Servicing failed to produce a mortgage assignment in order to allow me to refinance without paying mortgage tax on the full refinance amountThis failure, and the failure to provide any insight into the timing of when the form would be available will cost me $5,in additional mortgage tax
Despite numerous phone calls I could never get a proper status updateThey also claimed the first request was 8/29/when it was made several weeks earlierPromises to call back with information were never kept
Submitted a modification applicationAfter months received a decision by mail dated December Before I send back agreeing to paperwork I need clarification on documentsI have been trying to get a hold of the "processor" a *** who is a relationship manager he is who did my paper workAfter weeks of calling and asking to be called during a specific time no one in customer service can help meThey tell me that no one can help me at the time I get out of work which is 4:and laterWhen I asked to specifically be called after that time I received a return call at 9-10am during my work hoursMy job is very strict with cell phone use they have just fired two men because of itI was just told that I need to have submitted all of the paper work by the end of this month(January) I find it imposible to get anything down with customer service to speak to the person I need to speak to to get clarification on my caseI have not been able to pay my mortgage which is stress enou
I would like to lodge a complaint against Specialized Loan Servicing (SLS) and request your assistance in seeking the return of $1,SLS is illegally refusing to return to my wife and I On May 10, 2016, I conducted an online bill-pay transaction through my bank, U.SBank Through bill-pay, I requested that $1,be debited from my primary checking account with U.SBank and sent to my home mortgage holder, Bank of America The $1,was mistakenly sent by U.SBank to Specialized Loan Servicing (SLS), my previous mortgage holder for the same home I had a mortgage account with SLS, Account #***, which was in my wife’s name, *** *** That mortgage was taken over by Bank of America in My wife and I have no outstanding mortgage or any other current or past due accounts with SLS
Apparently when I edited the biller information to Bank of America in my U.SBank online bill-pay, the action did not remove SLS as a biller on the account U.SBank
These people are the worst most imcompetent loan servicers I have ever dealth withMy loan was sold to them in June and they can't seem to get my escrow account corrected I never had to contact my previous mortgage company as much as I've had to reach out to these people For months now I've called them every single month about my escrow and it's still not correctIf I could give stars I would
This company is a scam I have requested a pay off letter various times They purposely try to make you default on your loan in attempt to take over your property They must be stopped
After Hurricane Irma we were "granted" an extension for months only to get a bill almost two months later that said we were overdue on our mortgageWe even cancelled our auto pay at the advice of their customer service repFor the past six weeks, we have used the money that we were saving from our supposed extension to make repairs to our home caused by the stormWe just called customer service and they informed us that our extension was denied, but we never received a formal letter, a phone call or any other form of communication informing us of the situation, which is usually pretty important considering a mortgage is typically what most households plan their finances aroundThe customer service and supervisory department offered numerous apologies, but told us that there is nothing that they can doWe were told that our only option was a forbearance which is what we've already done unknowingly by skipping our mortgage payment for two months on our own accordThis company has
We sometimes pay ahead and never had any issues up to nowMy records showed that we were paid up and this was confirmed on the 5/1/statement from SLS that nothing was due for July I then received another statement in June stating that another amount was due for JulyI called to ask about this - Prenetta said there was an err and there is no way to fix thisI also do no understand why there is a -of principal when I paid
My mortgage loan was recently bought by SLS, while in the middle of a modification process As the end of the month is approaching, I called them to find out how much money should I send and where to send it toTheir phone numbers do not forward you to customer service if you are not registered in their systemThe machine asks for either a phone number, mine was not in their system; a loan number, I did not have one; and a social security number, which mine was not in their systemI have not received any calls or documents from them at allSo while on the call, I started punching the star button and it finally it put me on hold for an agent The RUDEST person with a phone in his handsHe did not know anything about anythingJust told me to wait for their letter in 1-weeksI tried to ask him about how to send a payment and he cut me off, put me on hold, then a voicemail recording, and that was the endThinking of selling my house just to get rid of these peopleThey could cause you to lose your house in a blinkDANGEROUS!! BEWARE!!
I had a loan modification back in march that was approved in march from *** ***the loan was transferred to sls in march of and it the account was never set up I continue to make my payment on time with the new company sls from march until now my account is and has always been paid on timesls has yet to complete the paperwork and is reporting=g to the credit compony that I am over days behind, I have called them and emailed them to get this corrected ,but nothing has happen yet every time I talk to them , they tell me that they have all the paper work and they are sendind it up to get process , five months later this has not happen
My mortgage loan was sold / transferred from Wells Fargo to SLS seven months ago (1/01/2018) - I make my payment every month out of my Social Security check which arrives between the 7th & 14th of each monthIt is now paid online, but originally had to be paid through Western Union at an additional chargeI have explained the situation to this company several times, but still get phone calls on the 6th of the month requesting paymentI am not behind on payments, my loan states payments made before the 16th of the month are not considered lateThis month I received a call on the 6th requesting payment ( I was not very friendly) then again on the 11th.( I was again not very friendly) Payment was made on the 12th of this month on line & I received a phone call late in the afternoon of the 12th requesting paymentPayments are paid before the 15th of each month always!!! Why so many calls - why after only days after the 1st - This feels like harassment! I am mad with Wells Fargo for putting me in this position and SLS has got to be the worst finance company I have ever had the misfortune (forced) to deal with in my yearsOver customer complaints and negative reviews about this company tells you to stay away if you have the choice
I called and asked about removing PMI process Was given an address and told to write a letter and send it to that address After a few weeks, I received a response explaining the process and an authorization form I needed to sign Also included a fee schedule, but it wasn't specific to my property and was only in ranges I couldn't get an exact amount I will be charged, but in order to start the process, I had to agree to the fee ranges, leaving it up to them to determine what to charge me afterwards I had no choice and signed the formThe process started in December Mortgage company sent property inspector and later on sent me a letter on 12/18/stating that they have everything they need from me and the process for PMI removal will take up to days Today is 01/24/(over the given time line of days), and I have not heard from them I called today and spoke with AJ employee # ***, supervisor in Arizona call center, and was told that it's still in the process a
The lender has failed to respond to our QWR (Qualified Written Request) and NOE(Notice of error) sent on 5/16/and are proceeding to sale set for 5/21/ The lender is in violation of regulation X-USC 2605(e)(1) and the clients right to counsel
Our client's loan modification packet has been submitted for review
I recently sold/closed on my house, SLS gave my closing co wrong pay off info and took us over a month to get it straightened out, im the meantime they reported to local credit bureau that I was months late on my payment dropping my perfect score of to 688, I have tried calling them and was told I couldnt talk to any supervisors so im writing and emailing everyone that I can contact with this info in hopes of getting this corrected
During 2016, I had Specialized Loan Services set up on my Autopay account with my bank When I set up the account, I asked what my monthly payment should be and when should it be paid I was given both pieces of information and was told to check in December if interest rates would change If so, I would adjust my monthly payment During the spring of interest rates changed, however, I have no record of ever being informed of the change Therefore, my monthly payments continued in the amount I was given when I set up my Autopay account The result was my payments always arrived on time, however, due to the interest rate increase, three of the monthly amounts were short totaling approximately $ Once I found out I had underpaid due to the interest rate increase, I paid funds due immediately My monthly payments were always made on time but Specialized Loan Services reported me to the credit bureaus because I had not adjusted my payments to reflect the increase in intere
SLS took over my mortgage from *** in the middle of my forbearance due to Hurricane IrmaIn earlier phone conversations, SLS acknowledged this forbearance and assured that there would not be any credit reporting or late feesI was told SLS would match ***'s agreement to extend the loan rather than having all monies due at the end of the forbearanceSLS went back on that and made everything due March 1, I called for the amount due and paid that full amountSLS still shows that payments were made late and states that I am a month behind and is still charging late feesTheir customer service is the most frustrating I have ever dealt with
This organization continues to send mail that suggests that you line of credit is negative in indicating that there is an immediate freeze I continue to receive correspondence that my line of credit has been terminated I paid this loan off over 5+ and continue to receive correspondence that indicates that my credit with them is negative..."your lender rights retain the rights to enforce acceleration"....."Please be advise that your Lender has instructed SLS, the servicer of this loan, to immediately freeze the available funds for your Home Equity Line of Credit" I continue to receive this type of correspondence although the loan was paid off over 5+ years ago They don't really say that my loan is in default but use this kind of scare tactic for some reason I've called their customer service line and I had to go through minutes of options to say they were closed Really? I would never recommend this company for any line of credit Why do they continue to send me mail? Bad customer service!!!
My mortgage was transferred to SLS a couple of months agoDuring the "welcome call" I advised them my refinance was set up to have the taxes paid semi-annually per the tax bill provided to lenderThey assured me this would be notedThen I got the escrow analysis letter saying that I was shortThen a lady in the tax department told me my PITI wouldn't change if they updated itExcuse me? If you're trying to collect $3k versus the $due in January there is a difference! Then she handed me back to the customer service department to help me with my escrowsThey sent me back to the tax department and I spoke with someone more helpful, attentive and who wasn't dismissive at allYet my account still shows my taxes are due annually and I haven't heard anything from the escalation request that was submittedAfter reading the reviews I'm not even sure my taxes will be paid on timeDuring the "welcome call" and a subsequent call I was told I could also pay my mortgage bi-weekly via bill payThis also was not correctIf the full payment isn't received they will apply it to the principal only and it will not reflect a mortgage payment was madeI've had to have them correct my mortgage payments both times they were sent
In my experience, this company uses practices of a lowly collection agency One of my lenders apparently switched to the SLS this month in order to process their payments through them Being a good citizen that I am, I called them to ensure that during the switch no payments were missed I told them that this month's payment was mailed to them in response to a notification letter from SLS The customer service rep suggested that I created an automatic draft, which I did He said that the first withdrawal will be done on Apr and offered to have the March withdrawal to be set up as a time deal I explicitly inquired twice that the March withdrawal won't be made until March and was assured of thatLo and behold, it is February 22, a long way to go before March 1, and I get a notification from my bank that SLS processed my withdrawal now How is this possible?! They specifically assured me that it won't happen until March 1! Why the lie? Thankfully, I don't live from paycheck to paycheck, but many people do Dishonest practices like that make me feel like I am dealing with a hustler on the Strip in ***, not a reputable company
THIS HORRIBLE COMPANY IS JUST A BUNCH OF PSYCHPATHS RUNNING WHAT THE FTC CALLS THE "LAST DOLLAR FRAUD"! THEY PLAN TO TAKE AWAY YOUR LAST DOLLAR AND YOUR HOME THIS COMPANY IS NOT POORLY RUN OR JUST INCOMPETENT IT IS AS WELL RUN AS THE MAFIA THEY ARE A CRIMINALLY MINDED WORKFORCE THAT HAPPILY LIES, CHEATS & STEALS FROM YOU IF YOU WANT TO SUE, YOU'LL HAVE TO STAND IN LINE THEY KEEP SCARING YOU WITH FORECLOSURE HOPING YOU WILL TRY BANKRUPTCY AND THEN THEY WILL GET YOUR HOME GO TO THE FTC'S WEBSITE AND SEARCH FOR THE FORMER COMMISSIONER'S SPEECH IN ON THE LAST DOLLAR FRAUD WE CAN'T GET HELP FROM OUR CURRENT POLITICIANS YOU SIMPLY MUST VOTE THE CURRENT GANG OF THUGS OUT GET A LAWYER GOOD LUCK Revdex.com: This page has SLS and a big A- What is wrong with you? Give SLS the Z- they deserve
I am trying to get caught up on home equity line payments I have fallen behind on my payments I asked them if I could do a payment plan to catch up They said I could if I could make two payments by the end of the month I said I could make one payment and they said that would not work I would like to try and resolve this issue by making a series of payments by October I do not want to lose my house over a second line mortgage
Specialized Loan Servicing failed to produce a mortgage assignment in order to allow me to refinance without paying mortgage tax on the full refinance amountThis failure, and the failure to provide any insight into the timing of when the form would be available will cost me $5,in additional mortgage tax
Despite numerous phone calls I could never get a proper status updateThey also claimed the first request was 8/29/when it was made several weeks earlierPromises to call back with information were never kept
Submitted a modification applicationAfter months received a decision by mail dated December Before I send back agreeing to paperwork I need clarification on documentsI have been trying to get a hold of the "processor" a *** who is a relationship manager he is who did my paper workAfter weeks of calling and asking to be called during a specific time no one in customer service can help meThey tell me that no one can help me at the time I get out of work which is 4:and laterWhen I asked to specifically be called after that time I received a return call at 9-10am during my work hoursMy job is very strict with cell phone use they have just fired two men because of itI was just told that I need to have submitted all of the paper work by the end of this month(January) I find it imposible to get anything down with customer service to speak to the person I need to speak to to get clarification on my caseI have not been able to pay my mortgage which is stress enou
I would like to lodge a complaint against Specialized Loan Servicing (SLS) and request your assistance in seeking the return of $1,SLS is illegally refusing to return to my wife and I On May 10, 2016, I conducted an online bill-pay transaction through my bank, U.SBank Through bill-pay, I requested that $1,be debited from my primary checking account with U.SBank and sent to my home mortgage holder, Bank of America The $1,was mistakenly sent by U.SBank to Specialized Loan Servicing (SLS), my previous mortgage holder for the same home I had a mortgage account with SLS, Account #***, which was in my wife’s name, *** *** That mortgage was taken over by Bank of America in My wife and I have no outstanding mortgage or any other current or past due accounts with SLS
Apparently when I edited the biller information to Bank of America in my U.SBank online bill-pay, the action did not remove SLS as a biller on the account U.SBank
These people are the worst most imcompetent loan servicers I have ever dealth withMy loan was sold to them in June and they can't seem to get my escrow account corrected I never had to contact my previous mortgage company as much as I've had to reach out to these people For months now I've called them every single month about my escrow and it's still not correctIf I could give stars I would
This company is a scam I have requested a pay off letter various times They purposely try to make you default on your loan in attempt to take over your property They must be stopped
After Hurricane Irma we were "granted" an extension for months only to get a bill almost two months later that said we were overdue on our mortgageWe even cancelled our auto pay at the advice of their customer service repFor the past six weeks, we have used the money that we were saving from our supposed extension to make repairs to our home caused by the stormWe just called customer service and they informed us that our extension was denied, but we never received a formal letter, a phone call or any other form of communication informing us of the situation, which is usually pretty important considering a mortgage is typically what most households plan their finances aroundThe customer service and supervisory department offered numerous apologies, but told us that there is nothing that they can doWe were told that our only option was a forbearance which is what we've already done unknowingly by skipping our mortgage payment for two months on our own accordThis company has
We sometimes pay ahead and never had any issues up to nowMy records showed that we were paid up and this was confirmed on the 5/1/statement from SLS that nothing was due for July I then received another statement in June stating that another amount was due for JulyI called to ask about this - Prenetta said there was an err and there is no way to fix thisI also do no understand why there is a -of principal when I paid
My mortgage loan was recently bought by SLS, while in the middle of a modification process As the end of the month is approaching, I called them to find out how much money should I send and where to send it toTheir phone numbers do not forward you to customer service if you are not registered in their systemThe machine asks for either a phone number, mine was not in their system; a loan number, I did not have one; and a social security number, which mine was not in their systemI have not received any calls or documents from them at allSo while on the call, I started punching the star button and it finally it put me on hold for an agent The RUDEST person with a phone in his handsHe did not know anything about anythingJust told me to wait for their letter in 1-weeksI tried to ask him about how to send a payment and he cut me off, put me on hold, then a voicemail recording, and that was the endThinking of selling my house just to get rid of these peopleThey could cause you to lose your house in a blinkDANGEROUS!! BEWARE!!
I had a loan modification back in march that was approved in march from *** ***the loan was transferred to sls in march of and it the account was never set up I continue to make my payment on time with the new company sls from march until now my account is and has always been paid on timesls has yet to complete the paperwork and is reporting=g to the credit compony that I am over days behind, I have called them and emailed them to get this corrected ,but nothing has happen yet every time I talk to them , they tell me that they have all the paper work and they are sendind it up to get process , five months later this has not happen
My mortgage loan was sold / transferred from Wells Fargo to SLS seven months ago (1/01/2018) - I make my payment every month out of my Social Security check which arrives between the 7th & 14th of each monthIt is now paid online, but originally had to be paid through Western Union at an additional chargeI have explained the situation to this company several times, but still get phone calls on the 6th of the month requesting paymentI am not behind on payments, my loan states payments made before the 16th of the month are not considered lateThis month I received a call on the 6th requesting payment ( I was not very friendly) then again on the 11th.( I was again not very friendly) Payment was made on the 12th of this month on line & I received a phone call late in the afternoon of the 12th requesting paymentPayments are paid before the 15th of each month always!!! Why so many calls - why after only days after the 1st - This feels like harassment! I am mad with Wells Fargo for putting me in this position and SLS has got to be the worst finance company I have ever had the misfortune (forced) to deal with in my yearsOver customer complaints and negative reviews about this company tells you to stay away if you have the choice
I called and asked about removing PMI process Was given an address and told to write a letter and send it to that address After a few weeks, I received a response explaining the process and an authorization form I needed to sign Also included a fee schedule, but it wasn't specific to my property and was only in ranges I couldn't get an exact amount I will be charged, but in order to start the process, I had to agree to the fee ranges, leaving it up to them to determine what to charge me afterwards I had no choice and signed the formThe process started in December Mortgage company sent property inspector and later on sent me a letter on 12/18/stating that they have everything they need from me and the process for PMI removal will take up to days Today is 01/24/(over the given time line of days), and I have not heard from them I called today and spoke with AJ employee # ***, supervisor in Arizona call center, and was told that it's still in the process a
The lender has failed to respond to our QWR (Qualified Written Request) and NOE(Notice of error) sent on 5/16/and are proceeding to sale set for 5/21/ The lender is in violation of regulation X-USC 2605(e)(1) and the clients right to counsel
Our client's loan modification packet has been submitted for review
I recently sold/closed on my house, SLS gave my closing co wrong pay off info and took us over a month to get it straightened out, im the meantime they reported to local credit bureau that I was months late on my payment dropping my perfect score of to 688, I have tried calling them and was told I couldnt talk to any supervisors so im writing and emailing everyone that I can contact with this info in hopes of getting this corrected
During 2016, I had Specialized Loan Services set up on my Autopay account with my bank When I set up the account, I asked what my monthly payment should be and when should it be paid I was given both pieces of information and was told to check in December if interest rates would change If so, I would adjust my monthly payment During the spring of interest rates changed, however, I have no record of ever being informed of the change Therefore, my monthly payments continued in the amount I was given when I set up my Autopay account The result was my payments always arrived on time, however, due to the interest rate increase, three of the monthly amounts were short totaling approximately $ Once I found out I had underpaid due to the interest rate increase, I paid funds due immediately My monthly payments were always made on time but Specialized Loan Services reported me to the credit bureaus because I had not adjusted my payments to reflect the increase in intere
SLS took over my mortgage from *** in the middle of my forbearance due to Hurricane IrmaIn earlier phone conversations, SLS acknowledged this forbearance and assured that there would not be any credit reporting or late feesI was told SLS would match ***'s agreement to extend the loan rather than having all monies due at the end of the forbearanceSLS went back on that and made everything due March 1, I called for the amount due and paid that full amountSLS still shows that payments were made late and states that I am a month behind and is still charging late feesTheir customer service is the most frustrating I have ever dealt with
This organization continues to send mail that suggests that you line of credit is negative in indicating that there is an immediate freeze I continue to receive correspondence that my line of credit has been terminated I paid this loan off over 5+ and continue to receive correspondence that indicates that my credit with them is negative..."your lender rights retain the rights to enforce acceleration"....."Please be advise that your Lender has instructed SLS, the servicer of this loan, to immediately freeze the available funds for your Home Equity Line of Credit" I continue to receive this type of correspondence although the loan was paid off over 5+ years ago They don't really say that my loan is in default but use this kind of scare tactic for some reason I've called their customer service line and I had to go through minutes of options to say they were closed Really? I would never recommend this company for any line of credit Why do they continue to send me mail? Bad customer service!!!