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Skilled Alteration

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Skilled Alteration Reviews (464)

We have been working with my neighbor on buying sq feet of land to cancel an easement We received paperwork needed and set it up so even a child could figure it outThe requirement sheet stated up to business days to complete We sent the paperwork overnight to them have confirmation of them receiving it on 9-23- We have made more than phone calls checking on the status and are told something different every time we call We have house closings riding on this and the business days was up weeks agoWe have been told to call back and even told file was done and should receive release by tomorrowAfter calling today to double check we were told that the file isn't completed and was given more phone numbers to try

August 23,
To: Revdex.com
Regarding *** *** Specialized Loan Servicing (SLS) account # *** - ** *** *** *** *** ***
We are requesting a call with a SLS Underwriter or Vice President regarding our request for a problem solving callWe have phoned SLS and sent correspondence (pasted below) and gotten NO RESPONSE
We are very STRESSED AND concerned about not being able to speak to SLS about our being declined!
Sincerely,
*** ***
-------
August 18,
*** *** *** ,CEO
*** id # ***,CRD
Cash Operations Dept
Specialized Loan Servicing
*** *** *** *** *** *** *** *** ***
Re: loan #*** Request for telephone meeting to discuss 08/12/letter we received
Dear *** *** & Ms***,
We tried to reach out to you and your staff today however we were unable to reach anyone
We are requesting a telephone meeting to discuss the 8/12/letter we received declinat

Our loan was sold to SLS in the middle of getting a VA cash out loan with our current mortgage company We paid off the loan with SLS on November 3, 2016, because they did not want to be subordinate and would not agree to cash out I have been waiting on them to send the request for release of lien to our county register's office and it still has not been sent I've contacted the supervisor three times and she will not return my calls or send me an email update I was told it was marked "critical" but it is still in "pending" status where it's been for a week Our rate lock expires November and we are going to lose our rate because of their lack of concern

Specialized Loan Servicing, LLC (SLS) erroneously reported that I was late on my mortgage payment for the months of May and June SLS did not begin servicing my loan until June of and the loan was paid in full on July 10, when the home was sold Since SLS did not even service the loan until June 2015, the May reporting is on its face clearly in error Furthermore, upon inquiring with the customer service department of SLS, they assured me that their policy is not to report any late payments for days after they begin servicing a loan to ensure that all parties are informed of the servicing transfer, which would make the earliest date of reporting August 1, 2015, a full weeks AFTER the loan was paid in full In any event, I know that all payments were made in a timely manner

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