Sling TV L.L.C.

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. Please return the device that was shipped to you For instructions on returning your equipment, please go to ***.Once
you have returned the device we can offer you a refund of $If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing this issue we would like to refund you for one month of service in the amount of due to
the inconvenience that you may have experiencedIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us According to our records, your account was set up on a 7-day trial on January 17, and
on January 24, this account was charged $for the first month of service because we had not been notified of your intention to cancel to the free trial. Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid serviceWe have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We have looked at your account and do not see where you have been charged for *** since you have subscribed to Sling TVWe would still be willing to offer you a refund of $for the month that you were charged for ***The offer still stands for us to troubleshoot your issue with *** not working for youIf you would like us to troubleshoot please send us a email to [email protected] you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Complaint: ***
I am rejecting this response because: I previously requested and still request detailed information on the reported fight order such as date, time, order location, viewing location site, and any additional verifying information. My siinformation was only used by myself which no one had access. If someone hacked into my account, which is very probable with all the hacking that commonly occurs.During Sling's fraudulent review process, how did my immediate notification of non-ordering factor into that review process? In reference to parental controls, not required, no children in the home.Has Sling accounts been hacked within the last year? Does Sling provide any protection or safeguards for customers? When non-usage reports such as mine are made, does Sling conduct an investigation?
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter reviewing this account we do not show any proof of cancelling until May 20th, 2017. At this time we can offer you a one month refund in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usWe have researched the payment issue and need more informationOn your listed email address the account connected to it has only an
$chargewe are not finding the $chargeAre there different email address connected to other accounts? We will send a follow up email to the email address listed on this Revdex.com case so we may gather the sensitive pertinent billing detailsOnce we have gathered the information we will work to find a resolution to this issue. Please don't hesitate to contact us with any questions or concernsRegards, *** ** *** ***
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Hello *** ***, We apologize for the inconvenience that this has caused youThe equipment does have to be returned to the manufacturer with proof provided of the return before a refund can be issuedWe at Sling TV do not accept returns of *** or other devices; the manufacturer does need to receive the returned device for their records For instructions on returning your equipment, please go to *** or contact *** support at ***.Please let us know if you have any further questions or comments. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. For your trouble, we can offer you $If you are amenable to this offer, please respond to this e-mail with your
acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** *** We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. Our records indicate that your account was used for a portion of the period for which you have requested a refundBased on
this, we can offer you a pro-rated refund of $11.66 for the portion of the period you were not using the service. If you are amenable to this offer, please respond to this e-mail.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** * ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused For your trouble, we
can offer you a full refund of $If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Service ***
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*** ref:_00DE0eknm._500612mnC0:refTell us why here

Complaint: ***
I am rejecting this response because: First of all I have many emails between Sling and myself where Sling blames my internetAnd *** messagesI sent screen shots of my ***.net as wellSling continued to place blame on equipment I am using and Internet2nd when I called in originally I specifically asked Can I keep the *** and pay the difference of the cost of it and the representative replied back with yes billing will take care of that for you3rd Per *** website-- MY *** came from SlingAt least thats where I ordered it and pre paid for this terrible serviceTotal cost for a new *** is dollarsI paid thru your websiteMy total order cost(months Pre paid plus the for the *** was 173) Id like it taken off that so I do not have to be hassled any more then I already have been with Sling*** requires I ship it back at my own dimeMore money out the door! Before I agree to anything, I would like to know the amount I will be refunded! Note: If your *** device was not purchased from the *** web site, contact the retailer where you purchased your service for a refund, if eligible.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution (the proposed, immediate refund) is satisfactory to me
Sincerely,
** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. Unfortunately we do not provide return shipping labelsPlease contact *** customer support at ***or you can also go to support.***.com and ask *** customer service to cover the return shipping costs. Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Although I don't agree with their approach to customer service or with the quality of the service, I was able to find a resolution with their suggestion.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. We have a phone schedule with you on May 18th, in order to trouble shoot your issue with the *** ***Please don't hesitate
to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello, *** ***,Thank you for contacting Sling TV SupportPer your request, we have removed the Best of Live TV package from your Sling TV subscriptionYou will receive a prorated credit of $63.79 applied to your next month's billYour next billing date is September at 910PM
EST and your new monthly total will be $21.29. If you wish to make changes to your subscription in the future, you can also visit www.sling.com to manage your subscription: 1. Go to sling.com and Click Member Sign InEnter your email address and password2. Click Change Subscription under Your Subscription3. Remove the check mark next to the package you would like to remove or click the Add button next to add a package you would like to add4. Click Continue and review the order5. Click Submit Order and view Order ConfirmationYour business is important to us and we urge you to contact us again should you have any questions. Thank you for taking back TV with Sling TV! Sincerely,Sling TV [email protected]

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Your account was set up on May 5, with a selection of Sling Blue, Kids Extra and Heartland Extra
programming which you continued on until September 12, at which time you changed your programming to Sling Orange On September 13, you selected the promotion offer for a free Roku Streaming Stick and Sling Orange programmingThat promotion required you to prepay for the first two months of of Sling TV We have sent a Roku Streaming Stick to the address you provided Base upon your receipt of the free device, and your use of the service, we will be unable to issue you a refund Your account has been canceled as of September 14, You can continue using your Sling TV service for the remainder of your prepaid two months of service until November 13, 2017. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Please note that on the Roku remote one of the main buttons is Sling. This means that if someone sits on the remote it could log into sling tv.Thank you
Sincerely,
*** ***

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have reviewed your account, and our records indicate both accounts were started on a Days free trial period on
12/15/within in the same hour and were both utilized as well.We would like to offer you a full refund of $for the duplicate account created along with immediate cancellationIf you are amendable to this offer, please respond with your agreement and at that time the account will be cancelled effective immediately and the refund processedRefunds are processed back onto the credit/debit card in 5-business days. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com