Sling TV L.L.C.

Hello ***, We apologize for the inconvenience this may have caused youWe do hear you, our system logs the device that orders ***'s. This order was done thru your Roku 2 and shows that viewing of *** was startedUpon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable pre-paid serviceWe have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges. Please let us know if you have any further questions or comments.Sincerely, Sling TV Customer Escalations [email protected]

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account we would like to offer you a refund in the amount of $If you are amenable
to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
***
***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we offer $the remainder after the previous refundIf you are amenable to this
offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
***
***

Hello *** ***, Please accept our apologies for any inconvenience caused. Reviewing your account it was set up on a day free trialCurrently we do not have a offer for a month trial with *** Can you please forward any information about the month free trial for Sling on a *** TV you may have received.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
***
***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Under the email you are using to contact us via *** this account shows a free trial that
was canceled in March with no chargesWhile investigating your name for a possible duplicate account, I have found multiple possible accounts. If you can supply us with the email address's you have used with our service we can investigate further.Can you please send us a copy of your Credit/Debit card statement showing the charges in dispute include if a joint account the names on both cards, along with the first six and last four numbers of the cards in question? We will use this information to further research your case and escalate the issue with our billing provider if necessary.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***,
We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us
Upon reviewing your account, we are unable to refund the disputed charges to your credit/debit card as
Sling TV is a non-refundable prepaid serviceWe have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges
Please don't hesitate to contact us with any questions or concerns
Regards,
Sling TV Customer Escalations
[email protected]
www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account we’d be happy to cancel your account immediately with a full
refund in the amount of $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations ***@sling.com www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease let me know if you need any further details to refund this amount back to me
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. Reviewing your account the DVR function for the Roku was added to your account on 2/8/If you are having any issue with the
DVR service let us know. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations***www.sling.com

Dear Mr***: On March 15, 2018, we received your correspondence, dated March 15, 2018, filed with the Revdex.comYou expressed concern with the technical issues you experienced, and you are dissatisfied with the customer service you encountered while attempting to resolve these
problemsYou requested a refundPer our conversation on March 22, 2018, I provided you a refund of $for two months of servicePlease allow seven business days for processingYou accepted this resolutionWe apologize that your experience was unfavorableIf there are further questions or concerns about this issue, please feel free to contact us at *** Regards, Sling TV Customer Escalations ***
***

I understand that I am getting nowhere with you people but there WAS NO VIEWING OF A *** EVENT! You should even have notes that I tried cancelling BEFORE THE VIEWING! Y'all are scammers and your customer service skills are severely lackingIve gotten so many automatic responses that shows y'all could care less about your customers Word of mouth/social media goes a long way, with the reviews I've seen and the experiences that I've had I highly doubt this company will be around for another yearsI am an honest person and I know that I am in the right here.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we show no evidence of fraudulent activity concerning the PPV or VOD's orderedWe are
unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid service. We make our best efforts to try and prevent accidental orders by requiring a two-step verification process, as well as access to the accountIf someone has access to your account we advise changing your password and setting up parental locks to prevent purchases without your knowledge. To prevent any unauthorized orders from happening, visit our website at help.sling.com to view our FAQs on how to set up parental controls on your device.Please let us know if you have any further questions or concerns.Regards, Sling TV Customer [email protected] www.sling.com

Hello ***,We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.For your trouble, we'd be happy to offer $If you are amenable to this offer, please respond to this e-mail with
your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards,
*** ** *** ***
***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to mePlease confirm once account is cancelled and refund is sentThank you for resolving this matter
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account we do see that the Gift card was redeemed on 11/04/for the Sling ***
servicesUnfortunately we are unable to change your services or refund the Gift card as Sling TV is a prepaid non-refundable serviceOnce the Gift card has been redeemed it cannot be changed or alteredWhen you log into your account it does have an option to change subscription and also to redeem Gift cardAs the services were not changed before redeeming it was used to extend your current servicesAnother payment option will be required to change your subscription, the payment will need to cover the cost of the new services until your next billing cycle. Currently your next billing cycle is on 12/29/To make changes to your services using a Gift card please use the provided articles at help.sling.comWe have an article named “How do I change my subscription using a gift card?” This will give you the instructions on how to use. Please don't hesitate to contact us with any questions or concerns. Regards,
*** ** *** ***
***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
Thank you

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience this may have caused youFor your trouble, we can offer you a refund of $If you are amenable to this offer, please respond to this e-mail
with your acceptancePlease don't hesitate to contact us with any questions or concernsRegards, Sling TV Customer Escalations ***@sling.com www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. After reviewing your account, there was a typo in the email address when signing up for services.We can cancel your account
effective immediately and issue a full refund for $58.90.If you accept this offer, please respond to this email and the account will be cancelled and refunded at that time. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations*** www.sling.com

Hello ***, We apologize for the inconvenience that this has caused youAt this point your account has been set to cancel at the end of your current cycle on 1/30/to stop any future payments from being taken.Unfortunately, we are unable to refund the charges on the account to your card at
this time as there was an equipment order on the account which is either en route to, or has already been delivered to your addressIf you require an exchange for a defective unit, please contact apple directly at ***.Please let us know if you have any further questions or commentsRegards, Sling TV Customer Service ***
*** www.sling.comTell us why here

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. For your trouble, we can offer to cancel your account immediately and refund the disputed charges of $back on to the
credit/debit cardIf you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com