Sling TV L.L.C.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** The email address used to sign up for Sling TV was ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing the account we will be unable to refund any charges for the services as we have no record
of a prior attempt to cancel itIf you have any such record or evidence, please attach the cancellation email to the Revdex.com complaint.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations***@sling.com www.sling.com

Hello *** *** We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. For your trouble, we can offer you a full refund of your service, $If you are amenable to this offer, please respond to
this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Service ***
*** www.sling.com

Hello, *** ***,Thank you for contacting Sling TV SupportWe are glad that you are interested in our promotion through WalmartThe offer is available from the email sent by Walmart with further instructions The Walmart promotion is only for base packages like the Sling Orange+Blue
package that you orderedExtra packages, such as the Kids, Comedy Plus, Lifestyle Plus, and Hollywood Extra packages you ordered, are billed to the credit/debit card you provided us when the original order was placedYou will continue to have all services available on the app through the end of the billing period on February 10.If you have any issues regarding the Walmart promo code, please contact Walmart at *** from 8AM to 12AM.We appreciate your business here at Sling TV, and you can always visit sling.com to manage your account online. Thank you for taking back TV with Sling TV! Sincerely,Sling TV Support***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello *** ***, We apologize for the inconvenience that this has caused youOur records indicate that your account was used for a portion of the period for which you have requested a refundBased on this, we can offer you a pro-rated refund for the portion of the period you were not using the serviceIf you respond with your agreement, the charges will be refunded back to your credit/debit card and should appear on your statement in 5-business days after they have been appliedPlease let us know if you have any further questions or commentsRegards, Sling TV Customer Escalations *** www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. For your trouble, we can offer you $If you are amenable to this offer, please respond to this e-mail with your
acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Complaint: ***
I am rejecting this response because: Issue is still occurringI have been through the internet speed test already with a customer service rep and I have plenty of internet speed to run your app.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I will not fully accepting this response until I have the *** firestick in handHowever I returned the *** tracking# ***It is scheduled to deliver tomorrowI will also email this to slingtv.com
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account, we show that your services renewed on 10/29/and was
canceled on 10/29/The services have been utilized as of 10/31/At this time, we will not be able to issue a refund on your accountPlease be advised that Sling TV is a pay in advance, non-refundable servicePlease review our Terms of Use here: *** You will continue to have access to your service until the end of the billing cycle on 11/28/If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Below is the response we sent to this customerWe are currently awaiting response. To:***Subject:Revdex.com Case ***Bcc:***Hello *** ***, We apologize for the inconvenience that this has caused youWe have reviewed your Revdex.com complaint and would like to offer you a free month of serviceIn regards to the device we will not be able to issue you a free one, but you are eligible for the three month pre-pay device offer. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Service ***
*** www.sling.com

Hello *** **, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account, we'd be happy to offer to cancel your account immediately with a full
refund in the amount of $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Since SlingTV referred to me as *** clearly shows the error was on their side as I claimed Thank you again for your help!
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. After reviewing the account our records indicate your account was cancelled effective immediately with a full refund issued on
12/7/for $44.92. If your issue has already been resolved please respond to this email confirming.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations*** www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usAfter reviewing your account it was set up with a day free trial on October 22,and not the day
trialWe only allow one free trial per customerAs a one time courtesy we can offer another days trial. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *,Thank you for contacting Sling TV supportCurrently, we are unable to combine the Roku Express one-month prepay bundle with the Sling TV gift card you have If you would like to proceed with this offer, please provide the following information: • Email address associated with
your account• Last digits of your credit card for account security• Full mailing address with ZIP code• Please confirm in your response your desired serviceYour card will be charged $19.99 for the month of the Sling Orange service plus any applicable taxes.After your month of prepaid service is over, you can use the Sling TV gift card you have for the serviceSling TV is a pay in advance service that requires auto-pay with your credit/debit card. Please be sure to review the Sling TV Terms of Use at www.sling.com/terms-of-use.Once we receive your confirmation, we will ship out your Roku Express the next business day and it usually takes three to five business days to ship to youWe appreciate your business here at Sling TV and you can always visit sling.com to manage your account online. Thank you for taking back TV with Sling TV!Sincerely,Sling TV [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you Sling TV, I highly appreciate the service you've provided and and will likely return!
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account we found that this subscription was not cancelled until September 26th,
Since you cancelled the service during the next billing cycle the service will stay active until the end of the billing cycle on October 21st, 2017.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Complaint: ***
I am rejecting this response because: I already said that I had gone through the cancellation process and the website TOLD ME IT WAS CANCELLEDSo I left it at thatIt's not my fault that YOUR website didn't process itI did what I was supposed to doBut then I'm being charged for your stuff not working.
Sincerely,
*** ***