Sling TV L.L.C.

Below is the response we sent to this customerWe are currently awaiting response. To:***Subject:Revdex.com Case ***Bcc:***Hello *** ***, We apologize for the inconvenience that this has caused youWe have reviewed your Revdex.com complaint and would like to offer you a free month of serviceIn regards to the device we will not be able to issue you a free one, but you are eligible for the three month pre-pay device offer. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Service ***
*** www.sling.com

Hello ***, We apologize for the inconvenience this has caused youOnce the *** fight is ordered it is non-refundableTo prevent any unauthorized orders from happening, visit our website at *** and view our articles on how to set up parental controls on your deviceFeel free to let us know if you have any further questions or concernsSincerely, *** ** *** ***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have removed your information from our systems and added you to our do not contact listIf you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you Sling TV, I highly appreciate the service you've provided and and will likely return!
Sincerely,
*** ***

Hello *** ***, We apologize for the inconvenience that this has caused you.After a review of the account and once we receive your confirmation of acceptance the disputed charges of $will be refunded back to your credit/debit card and should appear on your statement in 5-business days Your account will be cancel immediately to avoid any future charges.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations***
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Complaint: ***
I am rejecting this response because: Of course its going to be usedAm I not supposed to?
Sincerely,
*** ***

Hello *,Thank you for contacting Sling TV supportCurrently, we are unable to combine the Roku Express one-month prepay bundle with the Sling TV gift card you have If you would like to proceed with this offer, please provide the following information: • Email address associated with
your account• Last digits of your credit card for account security• Full mailing address with ZIP code• Please confirm in your response your desired serviceYour card will be charged $19.99 for the month of the Sling Orange service plus any applicable taxes.After your month of prepaid service is over, you can use the Sling TV gift card you have for the serviceSling TV is a pay in advance service that requires auto-pay with your credit/debit card. Please be sure to review the Sling TV Terms of Use at www.sling.com/terms-of-use.Once we receive your confirmation, we will ship out your Roku Express the next business day and it usually takes three to five business days to ship to youWe appreciate your business here at Sling TV and you can always visit sling.com to manage your account online. Thank you for taking back TV with Sling TV!Sincerely,Sling TV [email protected]

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. For your trouble, we can offer you If you are amenable to this offer, please respond to this e-mail with your acceptance.Please
don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usAfter reviewing your account it was set up with a day free trial on October 22,and not the day
trialWe only allow one free trial per customerAs a one time courtesy we can offer another days trial. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Since SlingTV referred to me as *** clearly shows the error was on their side as I claimed Thank you again for your help!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: THIS COMPANY IS A FRAUD I DID NOT MAKE THE CHARGES AND OF COURSE I CALLED MY CREDIT CARD AND DISPUTE IT AND YES THE CARD IS CANCEL MY CREDIT CARD SAID TO REACH OUT TO THIS FRAUD COMPANY AND I ALSO TOLD THEM HOW THIS COMPANY IS UNPROFESSIONAL AND STEAL PEOPLE MONEY AND TRUST ME GOD DONT LIKE UGLY YOUR COMPANY WILL NOT LASTYOU CANT STEAL PEOPLE MONEY AND THEN HANDLE THE SITUATION UNPROFESSIONALITS CLEAR AS DAY I DID NOT MAKE THESE CHARGES I HAVE PHONE, CABLE AND INTERNET WITH THE SAME COMPANYTHIS SHOULD HAVE BEEN HANDLE DIFFERENTLY!!!!!!!!!! I WILL POST ON ALL SOCIAL MEDIA SITES TO NEVER USE SLING TV AND ALSO PUT THE NAME OF THE PERSON I AM TALKING TO AND EMAILS ON *** AND *** AND ** FOR THE WORLD TO SEE IM SURE I AM NOT THE FIRST FOR THIS COMPANY TO STEAL MONEY BUT HOPEFULLY THE LAST AFTER I GET FINISHED
Sincerely,
*** ***

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. We have investigated and found that you signed up for service on 11/20/and canceled service on 5/11/ There was no
contact for cancellation until 5/11/ Sling TV is a non refundable pay in advance service We did refund the charges for the month of May.Please provide a copy of the prior cancellation email from when you cancelled online so we can assist you with providing an additional refundYou may email a copy to [email protected] you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello, *** ***,We apologize for the inconvenience that this has caused youWe also apologize for the confusion regarding availability of the NBC broadcast channel in your areaNBC is only available in certain markets (i.eNew York, Chicago, Los Angeles, San Francisco, among a few
others). The disputed charges of $for the latest invoice will be refunded back to your credit/debit card and should appear on your statement in 5-business days. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations*** www.sling.com

Hello *** ***, We have received your Revdex.com complaintWe apologize for the inconvenience that this has caused youWe have been able to get another Best Buy code for youIf you would like us to send it to you to resolve this issue please let us know. Please let us know if you have
any further questions or commentsRegards, Sling TV Customer Service ***
*** www.sling.com Tell us why here

Complaint: ***
I am rejecting this response because: Once again, statement that promotion code was used to obtain Fire stickI want to continue to fight this battle, but am afraid in the midst of all these emails, either my promo code will expire or somebody else will snatch the promo code while my ultimate goal of getting my money refunded gets denied and I come up empty handedI have, after another allegation that I have received the fire stick with promo code, decided to use it for those reasons I listed aboveI have attched a picture of the order from *** that I just placed after reading the message from Sling TV validating their statement that the promotion code was used previouslyI don’t appreciate all the allegations and bad advertisements to lure people inWorst customer service I have ever dealt with hoping to prevent others from similar issues, but proves to be no point
Sincerely,
*** ***

Hello *** ***, The offer previously described is for a refund of service, not a credit to your accountIf you accept the offer, your original purchase of $will be refunded to the credit card used for the transaction within 5-business days Please don't hesitate to contact us with any questions or concerns Regards, Sling TV Customer Service ***
*** www.sling.com

Hello *** ***, We apologize for the inconvenience that this has caused youWe have reviewed your account and we will be unable to refund any more charges for the services on this accountPlease let us know if you have any further questions or commentsRegards, Sling TV Customer Service
***
*** www.sling.comTell us why here

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After the review of your account, we would like to offer a refund of $and cancel your account
immediatelyIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations***@sling.com www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We would like to reach out to you directly through email or by phone to troubleshoot any issues that you may still be having. If you are amenable to this solution, please let us knowIf you would prefer phone assistance, we are available Sunday through Thursday, between AM and PM EDT, please let us know a good contact number and when would work best for you.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We show the refund was approved and processed 28-Nov-2017 for $the refund process
takes 5-business days to reach your account.Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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