Sling TV L.L.C.

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. We show that your account was started on 6/19/at 9:AM EDTThe day free trial period ended on 6/at 9:AM EDT
After reviewing your account we show that your services were canceled on 6/26/at 1:PM EDTYou will continue to have service until 7/26/at 9:AM EDTPlease be advised that Sling TV is a pay in advance, non-refundable servicePlease review our Terms of Use here: *** We can offer to cancel your account immediately with a full refund in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptance. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We have been unable to locate your active Sling TV account with the information provided
Please provide us with the email address of the account in questionOnce we have received this information, we will be able to review your account Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter reviewing your account we do show that you attempted to cancel service on March 28th, 2017. For your trouble, we can offer
you a refund in the amount of $If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience this may have caused. The 7day trial is free for days. Once you set up the 7day trial it gives you days free, at the end of the day period the service rolls to a month to month service. Your trial started on Aug 10th at 09:PMThe service was then rolled to the month to month service on Aug 17th at 09:PMYou then contacted us on via chat on Aug 19th at 7:AM were upon your service was canceled at end of billing cycle. We have no records of you contacting up to cancel previous to the 19th of August, with not canceling your service before Aug 17th at 9:pmPer the terms of service you agreed to by checking the service agreement form when you started service the charge is valid Please reference the terms of serviceterms of servicePlease don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com here

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After reviewing your account, we show that you signed up for Sling TV with our month pre-pay promotion to receive a free Roku Express instead of the day free trialCurrently, your account has been set to cancel at the end of your current cycle on 3/19/to stop any future payments from being taken. Our records show that your device was shipped to the address listed on your account on 1/15/The tracking for this device shows that it will be delivered on 1/19/The equipment will have to be returned to the manufacturer with proof provided of the return before a refund can be issued.For instructions on returning your equipment, please go to support.roku.com and visit their page Instructions for Returns and Warranty ReplacementsOnce you have sent the device back, please reply directly to this email with the tracking numberIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. We apologize for the inconvenience this has caused youUpon reviewing your account, we do see that the ***
fight was ordered on 08-24-at 9:PM EDTOnce the *** fight is ordered we are unable to refund the charges to your credit/debit card as Sling TV is a non-refundable pre-paid service. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello, *** ***,We apologize for the inconvenience that this has caused youWe have been able to find and resolve your payment issueWe identified the account tied to the charges and have cancelled it to avoid any future charges. $has already been refunded back to your
credit/debit card and should appear on your statement in 5-business daysIf you would like to have the remaining amount of $refunded, please respond to this email and we can issue that refund for you. Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations*** www.sling.com

Hello ***,We have received your rejection on your Revdex.com Complaint In your complaint you filed with the Revdex.com you indicated that you had cancelled your account and sent your *** Streaming Stick back to the manufacturer We will be unable to refund the charges on the account as there no proof provided of the *** Streaming Stick returned to the manufacturer If you have any such record or evidence,(i.etracking number) please respond to this e-mail with it so we can reconsider your case. Please let us know if you have any further questions or comments.Sincerely,*** ** *** ***
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Hello,Thank you for reaching out to Sling TV on our behalfI really appreciate it.I am disappointed by Sling TV's refusal to refund us for a programme that we did not watchThe step verification process that Sling is referring to is just a couple of clicks, which my old year clicked by mistake.If Sling cannot refund for accidental clicks on their PPV programme, then they need to have customers set up a pin when they are installing the app like *** Video does, so that accidental clicks don't happenAlso what if someone who can't read English clicks "Yes" for the step verification process? Their step verification process seems just an eye washSling's practice seems to purposefully lure customers to click on something and then refuse to pay for accidental clicks.I am not the only one complainingThere are over reviewers complaining about SLING Tv regarding the same issue: https://sling-tv.pissedconsumer.com/review.html.I further wanted to note that we called Sling TV customer service within mins of my son clicking accidentally on the PPV programmeOne of the clicks was for a programme that started in the future on Dec 31stDetails of the charges are belowWhat I don't understand is how Sling can refuse to refund for programmes that starts in the futureThere are plenty of other complaints in the link provided above about Sling refusing to pay for accidental PPV programmes occurring in the future. Rizin FF: Cro Cop vs Kohsaka which begins at Sunday, Dec 31, 2:AM PST $24.99UFC 219: Cyborg v Holm which begins at Saturday, Dec 30, 6:PM PST $59.99 Overall, I feel by Sling's refusal to refund for accidental PPV and that too for future programmes is unethicalDoes Sling have any data on their step verification process? I feel like just by accidentally sitting on the TV remote and end up clicking these PPVs and then will be made to pay for these programmes by askingIf Sling truly cares about their reputation and customer service, they would update their refund policy and would refund me as well. Again, I appreci your help with this.Thank you Thank youSincerely,
*** ***

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us We have review your report and all contact records, we are showing only the Feb 23rd contactWe
offered the one month of service refund, as you had contacted us shortly after you were charged for this month of serviceYour statement of having received a previous refund or of a contact for cancelation we are unable to verifyWe are showing your account was access from the Sling.com website with no adjustments savedAs we have no records of cancelation or contact we are unable to offer a refundYour account has been closed end of cycle on Mar 14th and the payment card has been removed to stop any future billingWe apologize that we could not come to a mutually satisfying resolutionRegards, Sling TV Customer Escalations [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have reviewed all information available and we are unable to refund the disputed charges to your credit/debit card as Sling TV is a non-refundable prepaid serviceYour Sling services have been canceled at end of service, Mar 27th 2018 will be your last day of serviceWe apologize that we could not come to a mutually satisfying resolution. Regards, Sling TV Customer [email protected] www.sling.com

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. We located an account with a typo in the email (s instead of f)This account has been completely canceled and you will no longer be
charged.After reviewing this duplicate account we show that out of charges have already been refundedWe would like to offer a refund for the additional months of chargesIf you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience causedAfter reviewing your information we located your account that was set up with one month for free service with programing for $47.79 for having the gift card issue. Please let us know if this information is correct.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
While I am not happy with hearing the usual "we do not have any more information at this time" regarding the Xbox One app and its issues, I have taken some consideration in this matter and will begrudgingly accept the offer of a $credit on my Sling account for six monthsHowever, I do have a couple of matters I want to address to Sling before I make my acceptance finalSling mentioned about one of the "three month bundles" that they have, which includes me getting a free Roku Streaming Stick if I prepay for three monthsI do not feel that I should have to pay $(which would be the cost of my service after the credit, totaling $40/month) just to get a new piece of equipment considering that I am using two separate devices to stream on my TV (that being a Roku and an Xbox One) as well as the normally functioning Windows and Android appsTo try to upsell me into another piece of equipment is a little bit insultingOne of the biggest reasons I decided to order Sling TV is that they promised that Cwould be availableIt has been listed on my billing information since I started my subscription back in AugustI have already looked at other streaming services that are available, such as PlayStation Vue, which has both Cand CPlusThis is very important to me as I am a huge hockey fan and am unable to watch games by any other meansThe apartment I am living in only has high speed internet and due to NHL local blackout restrictions, I cannot watch my team on NHL.TVThat is why I am so adamant about Sling TV fulfilling their promise of adding CSN-MAWhen I saw it was removed on the main channel list, I was angry about it, though I still list it as "Coming Soon" on my monthly billing informationAdding NHL Network is a huge plus, and I thank Sling TV for doing that, but it still won't help me with local blackouts.I hope to hear from Sling soon before I make my final acceptance on this offer
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us After reviewing your account, we show that your account was created with a day free
trial offer on 12/1/at 6:AM ESTYour account renewed on 12/15/at 6:AM EST and was canceled on 12/15/at 8:AM ESTThe services were last utilized on 12/16/As the account was not canceled prior to the renewal date and time, we will be unable to provide a refund on this account You will continue to receive Sling TV service through your current service period, which ends on 1/15/at 6:AM ESTIf you are amenable to this offer, please respond to your Revdex.com case with your acceptance Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with usAfter reviewing this account we were not notified of your request to cancel the Sling TV service.The devices
compatible with Sling TV can be located at help.sling.com under the following article: http://help.sling.com/articles/en_US/FAQ/Which-devices-support-the-Sling-TV-app-...⇄ a one time courtesy we would like to offer you a refund in the amount of $If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience this may have caused. You had a duplicate account under another e-mail which we have identified Your one account was set up by you
on November 21, and was cancelled on August 22, The Second account you created online February 9, with different programming and have also cancelled on August 22, Based upon the fact that both accounts have use of service we are unable to issue a refund We have however confirmed that your subscriptions has been set to cancel at the end of your current cycle to avoid any future chargesYou can continue using your Sling TV services for the remainder of your prepaid month on both accounts. Please don't hesitate to contact us with any questions or concerns. Regards, *** ** *** ***
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Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.After review of your account, we would like to offer you a full refund for $If you are amendable to
this offer, please respond with your agreement and at that time the account will be cancelled effective immediately and the refund issuedRefunds are processed back onto the credit/debit card in 5-business days. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello *** ***, We received notice of your recent Revdex.com complaint regarding your Sling TV servicePlease accept our apologies for any inconvenience caused. For your trouble, we can offer you $for the months that you were charged for Best of Live TVIf you are amenable to
this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Service ***
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