Sling TV L.L.C.

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. We are unable to refund the charges on the account to your card at this time as Sling TV is a prepaid...

non-refundable service. If you require an exchange for a defective unit, please contact [redacted] at [redacted].net/contact. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted] 
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account we show that your account renewed on 10/24/2017 and was...

successfully canceled on 10/25/2017. The services have continued to be utilized as of 11/9/2017. At this time, we will not be able to issue a refund on your account. Please be advised that Sling TV is a pay in advance, non-refundable service. Please review our Terms of Use here: https://www.sling.com/terms-of-use   You will continue to receive Sling TV service through your current service period, which ends on 11/24/2017. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello, [redacted]We apologize for the inconvenience that this has caused you. We have been able to find and resolve your payment issue. You had a duplicate account which we have identified and cancelled to avoid any additional charges. There were a total of 18 months of charges on the account....

We have already issued five refunds totaling $94.87. If you respond to this email with your approval, we shall refund another 13 charges totaling $266.22. These refunds will go back to your credit/debit card and should appear on your statement in 5-7 business days.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After reviewing the account, we do see your account was not continued after the 3 Month Prepay Device Bundle expiring. We can...

offer to refund you the credit balance remaining on the account of $98.32. If you respond with your agreement, the credit will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon review of your account, we would like to offer a refund one month of service totaling $39.99. If you...

are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. After review of your account, we show you were refunded $53.00 on 07/13/2017 for the Air TV Device that was...

returned. Unfortunately we are unable to refund the charges for the services to your credit/debit card as Sling TV is a non-refundable pre-paid service. You will continue to receive services until the end of your billing cycle for 10/03/2017.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account, we'd be happy to offer to cancel your account immediately...

with a full refund in the amount of $79.98. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I accept their offer of a 59.99 refund.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Our records indicate that your account was used for a portion of the period for which you have requested a refund. Based on this,...

we can offer you a pro-rated refund of $67.18 for the portion of the period you were not using the service.  If you are amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:That is all I wanted from the start.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:When on it just stops or spins.  Thanks for making my decision to cancel my subscription.  Still want to be reimbursed for half of the pathetic service.
Sincerely,
[redacted]

Hello [redacted], We apologize for the inconvenience that this has caused you.Unfortunately, we are unable to refund the charges on the account to your card at this time as there was an equipment order.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Service [redacted]
[redacted] www.sling.comTell us why here...

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. While reviewing your account we can offer to cancel your account immediately and refund the disputed charged of $116.83. If you are...

amenable to this offer, please respond to this e-mail with your acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Please refund the service fee. Thank you.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Once the Sling Blue Beta subscription is canceled it can not be added to the account again because it is a grandfathered service....

 We can add the Sling Blue Service back on for you at $24.99 per month.  We appreciate that you have been a long time customer and can offer you the DVR service for no charge and a $5 per month customer retention credit for the next 3 months. If you are amenable to this offer, please respond to this e-mail with your acceptance, or call our customer service line to have the offer applied to your account. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We would like to offer a full refund of $19.99 If you are amenable to this offer, please respond to your...

Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],We apologize for the inconvenience that this has caused you. We have cancelled your account at the end of cycle to avoid any future charges.Unfortunately, we are unable to refund the charges on the account to your card at this time as there was an equipment order on...

the account which was delivered to your address. The equipment cannot be returned. Please let us know if you have any further questions or comments.Regards,Sling TV Customer Service [redacted]
[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Based on the information that was provided in the complaint we were not able to locate the account in...

question. Please provide the email that you used to sign up with Sling TV.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However I will say that I have reaced out multiple times on your [redacted] page which I still have records that proves I contacted you.. but my ultimate goal was to atless get this last month back as it has been the worst. Please let me know how I will be receiving the refund and how long it will be. Thank you for your quick resolution and response
Sincerely,
[redacted]