Sling TV L.L.C.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, although it does not completely rectify my account due to the penalties that accrued with the overdraft. Those penalties would be taken care of with another $20 and that would make me more willing to consider SlingTV in the future.  I will accept whatever you offer, however, and will certainly tell others of your response and actions if asked.
Sincerely,
[redacted]

Hello [redacted],We have received our response to our answer to your recent Revdex.com complaint regarding your Sling TV service. On November 18, 2017 at 3:15 PM EST you created a 7 day free trial. You contacted Sling TV by telephone and spoke with an agent on November 18, 2017 at 4:15 PM EST and requested the 2 month prepaid bundle offer with a free device. The 2 month prepaid bundle offer you selected was with the [redacted] Streaming Stick. The [redacted] Streaming Stick has shipped to the address you provide. All services within that 2 month prepaid bundle offer must be paid for that 2 month prepaid period of time.  On January 18, 2018 your account will roll to a monthly prepaid service and your services will be charged monthly.Regards, [redacted]
[redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer you a refund for $42.38. If you are amenable to this offer, please respond to this e-mail with your...

acceptance.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.as a courtesy , we'd offer $42.38. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],
We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.
Upon reviewing your account we show on 11/05/2017 the services Sling Orange + Blue, Epix, Sports Extra,...

HBO, Cinemax, Starz, Showtime, the 4 Extra Deal and the Best of Spanish TV were added, charging $34.66 for the remaining time in your billing cycle. On 11/15/2017 and the months following you were charged the full amount for these services totaling $113.98.
What we can do for you is cancel the account immediately and refund the month of January. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.
Please don't hesitate to contact us with any questions or concerns.
Regards,
Sling TV Customer Escalations
[redacted]@sling.com
www.sling.com

Hello , We apologize for the inconvenience that this has caused you. We have been able to find your payment issue. Our records are showing a credit of $14.99 on your account. We can issue you a refund of this amount or let it carry over to your first bill after the 3 months.  Please let us know...

how you would like us to proceed and if you have any further questions or comments. Regards, Sling TV Customer Service [redacted] www.sling.comTell us why here...

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we show the [redacted] fight was ordered on 09/11/2017. Once the [redacted] fight is ordered it is non-refundable. We give all our customers the ability to set up parental locks to prevent any unauthorized orders from happening. You can visit our website at help.sling.com and view our articles on how to set up parental controls on your devices. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.We have forwarded your feedback to our management team for review. We sincerely thank you for your...

feedback.Upon reviewing your account, we'd be happy to offer to cancel your account immediately with a full refund in the amount of $19.99. If you are amenable to this offer, please respond to this e-mail with your acceptance to have the offer applied to your account.Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Based on the information that was provided in the complaint we were not able to locate the account in...

question. Please provide the email that you used to sign up with Sling TV.Please don't hesitate to contact us with any questions or concerns.Regards, Sling TV Customer [email protected] www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as [redacted] contact Sling TV. it was very difficult to do this with [redacted] not having any knowledge of what was going on.Note:...

on attachment of our convo with [redacted]. B/C it seems this could take alot longer then it should
Sincerely,   [redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account we’d be happy to cancel your account immediately with a full...

refund in the amount of $25.93. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I accept my refund of $116.61. Thank you.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. The credit/debit card was removed from the account along with the name and address. The account has...

been removed from the system as well. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.You created a duplicate account under another e-mail ending in gmail.dom which we have identified and...

cancelled to avoid any future charges.  Sling TV has issued a refund in the amount of $27.40 for the duplicate account on December 29, 2017. The charges will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days.  Unfortunately, overdraft fees are not refundable.  Should you have any questions or concern please do not hesitate to contact us.Regards,Sling TV Customer [email protected]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Based on the information that was provided we were not able to locate your account. Please send us the email...

address you used to sign up for Sling TV. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. Our records indicate that your cancelation happened after your account was charged. Sling TV is a non-refundable pre-paid service....

We have however confirmed that your subscription has been set to cancel at the end of your current cycle to avoid any future charges. If you have any such record or evidence, please respond to this e-mail with it so we can reconsider your case. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted],We apologize for the inconvenience that this has caused you. Your account was set up with 2 subscriptions that was causing a system error. The promotion u where requesting The World Sports with a Roku device is only available in a 6 month promotion not a 3 month promotion. We will be...

happy to set u up with that promotion if u like.Please let us know if you have any further questions or comments. Regards, Sling TV Customer Service [redacted] 
[redacted] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer you $78.98. If you are amenable to this offer, please respond to this e-mail with your acceptance, Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Dear Ms. [redacted]:    On March 6, 2018, we received your correspondence, dated March 5, 2018, filed with the Revdex.com.   You stated that you should have received additional channels with your subscription to Sling Television. However, when you contacted our customer...

service, you were advised that you must upgrade to the Sling Orange package to receive the channels.    When I spoke to you, I apologized for the confusion and I added the Sling Orange package at no additional charge through April 5, 2018.   If there are further questions or concerns about this issue, please feel free to contact us at [email protected].   Regards,    Sling TV Customer Escalations [email protected]  www.sling.com