Sling TV L.L.C.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],We have received our response to our answer to your recent Revdex.com complaint regarding your Sling TV service. On November 18, 2017 at 3:15 PM EST you created a 7 day free trial. You contacted Sling TV by telephone and spoke with an agent on November 18, 2017 at 4:15 PM EST and requested the 2 month prepaid bundle offer with a free device. The 2 month prepaid bundle offer you selected was with the [redacted] Streaming Stick. The [redacted] Streaming Stick has shipped to the address you provide. All services within that 2 month prepaid bundle offer must be paid for that 2 month prepaid period of time.  On January 18, 2018 your account will roll to a monthly prepaid service and your services will be charged monthly.Regards, [redacted]
[redacted] 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted], We received your reply to our response to your recent Revdex.com complaint regarding your Sling TV service. You did not select the 7-day free trial but the two month prepay promotion with the free [redacted] TV Stick. We try our best and disclose on every page what offer you are getting.  In the offer you signed up for, it stated “today’s total next to the dollar amount you were charged. We can confirm that your account is cancelled as of January 8, 2018 and you will be able to use the service for the full two months until March 6, 2018 and you will keep the free [redacted] TV Stick. The [redacted] TV Stick two month promotion was selected as a result we will not be able to issue a refund.Regards,Sling TV Customer [email protected]

Complaint: [redacted]
I am rejecting this response because:I called in January to cancel the account.  I did not receive an email from Sling about the cancellation but was unaware that I should be looking for an email.  My young son clicked on the Sling app once in April only to realize it wasn't the app he was looking for (seconds).  That was the only use we have had of this service since being billed.  
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.The [redacted] Local channel is available in the following metro areas: [redacted]...

[redacted], and [redacted]. Unfortunately [redacted] is not available in [redacted]. We have reviewed your account, and would like to offer you a refund for $41.72. If you are amendable to this offer, please respond with your agreement and at that time the account will be cancelled effective immediately and the refund processed at that time. Refunds are processed back onto the original credit/debit card used for payment in 5-7 business days. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us. The credit/debit card was removed from the account along with the name and address. The account has...

been removed from the system as well. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations [email protected] www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Based on the information that was provided we were not able to locate your account. Please send us the email...

address you used to sign up for Sling TV. Please don't hesitate to contact us with any questions or concerns. Regards, [redacted] 
[redacted]

Hello [redacted],    We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.   After reviewing your account we’d be happy to cancel your account immediately with a full...

refund in the amount of $25.93. If you are amenable to this offer, please respond to your Revdex.com case with your acceptance to have the offer applied to your account.   Please don't hesitate to contact us with any questions or concerns.    Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.You created a duplicate account under another e-mail ending in gmail.dom which we have identified and...

cancelled to avoid any future charges.  Sling TV has issued a refund in the amount of $27.40 for the duplicate account on December 29, 2017. The charges will be refunded back to your credit/debit card and should appear on your statement in 5-7 business days.  Unfortunately, overdraft fees are not refundable.  Should you have any questions or concern please do not hesitate to contact us.Regards,Sling TV Customer [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I accept my refund of $116.61. Thank you.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. As long as [redacted] contact Sling TV. it was very difficult to do this with [redacted] not having any knowledge of what was going on.Note:...

on attachment of our convo with [redacted]. B/C it seems this could take alot longer then it should
Sincerely,   [redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Based on the information that was provided in the complaint we were not able to locate the account in...

question. Please provide the email that you used to sign up with Sling TV.Please don't hesitate to contact us with any questions or concerns.Regards, Sling TV Customer [email protected] www.sling.com

Hello [redacted] 
We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. We can set you up with the Sling Blue package which is $24.99 a month and the Jade 9 package which is $15.00 a month and...

includes the TVB HD channel you are requesting. If you would like to make this change, please respond with your agreement and you will be charged $39.99 plus any applicable taxes immediately. You can also make these changes online on sling.com/account also. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer Escalations[redacted] www.sling.com

Dear Ms. [redacted]:    On March 6, 2018, we received your correspondence, dated March 5, 2018, filed with the Revdex.com.   You stated that you should have received additional channels with your subscription to Sling Television. However, when you contacted our customer...

service, you were advised that you must upgrade to the Sling Orange package to receive the channels.    When I spoke to you, I apologized for the confusion and I added the Sling Orange package at no additional charge through April 5, 2018.   If there are further questions or concerns about this issue, please feel free to contact us at [email protected].   Regards,    Sling TV Customer Escalations [email protected]  www.sling.com

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service and we would like to apologize for any inconvenience you may have experienced with us.Upon reviewing your account, we show the [redacted] fight was ordered on 09/11/2017. Once the [redacted] fight is ordered it is non-refundable. We give all our customers the ability to set up parental locks to prevent any unauthorized orders from happening. You can visit our website at help.sling.com and view our articles on how to set up parental controls on your devices. Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Final Consumer Response /* (2000, 27, 2015/11/24) */
Hi,
This matter was resolved.
The status of the complaint was already updated on Revdex.com.org a few weeks ago.
Thank you for your assistance.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:It is not a resolution to the unethical billing practice being conducted by Sling TV.The cancellation occurred the same date as the billing cycle, not the day after as has been falsely represented by Sling TV. There is a call log to substantiate that fact. SlingTV is forcing unwanted subscriptions upon its consumers and holding funds for a service that has been requested closed. Failure to refund service charges for a service that was canceled, especially when that cancellation occurred on the billing cycle date, is an issue that should be looked at not only by the Revdex.com but also Federal regulating agencies. The blatant disregard and disrespect to myself as well as the countless others with similar complaints against Sling TV will eventually lead to a class action law suit for unethical billing practices and civil fraud should Sling TV not change their stance of ignoring consumer complaints and changing its unethical practices.As stated, there are numerous other consumers with the same complaint as mine. Sling TV is aware of this and elects to ignore it's responsibilities to the consumer by resolving issues. Sling TV continues to practice unethical billing practices, and that is completely unacceptable.
Sincerely,
[redacted]

Hello [redacted], We received notice of your recent Revdex.com complaint regarding your Sling TV service. Please accept our apologies for any inconvenience caused. For your trouble, we can offer you $78.98. If you are amenable to this offer, please respond to this e-mail with your acceptance, Please don't hesitate to contact us with any questions or concerns. Regards, Sling TV Customer [email protected] www.sling.com

Hello , We apologize for the inconvenience that this has caused you. We have been able to find your payment issue. Our records are showing a credit of $14.99 on your account. We can issue you a refund of this amount or let it carry over to your first bill after the 3 months.  Please let us know...

how you would like us to proceed and if you have any further questions or comments. Regards, Sling TV Customer Service [redacted] www.sling.comTell us why here...